#account bricked?

139 messages · Page 1 of 1 (latest)

clever grove
#

Bug Report:

Multiple bugs included, not separating them

Steps to reproduce:

  1. Log in to ChatGPT
  2. No history (known bug). Click into prompt, type, hit enter or click paper airplane.
  3. Click Upgrade to Plus, click Upgrade Plan

Expected result:

  1. Paper airplane button is clickable. ChatGPT accepts prompt, starts conversation, and outputs results.
  2. Taken to page to pay for/upgrade to Plus.

Actual result:

airplane button is not clickable. I cannot submit prompts. This is persistent since Monday.
“Payments page encountered an error” toaster. Persistent since Monday.

Additional information

Browser: Chrome, safari
OS: windows and mac

Some of the above are known bugs, no history and payment seems to be buggy also, but it’s the combination of all of them that’s driving me nuts, especially the lack of prompt acceptance. Haven’t heard of anyone being totally bricked like this for days. I can do nothing with ChatGPT.

Their team is obviously swamped (have emailed support), but any acknowledgment would be greatly appreciated.

At this point I’m just venting. If anyone else is experiencing the same, please share.

weak fern
#

Same for me, since about friday of last week. No history, submit does nothing and can't subscribe.

clever grove
#

Honestly so relieved to hear there’s even just one other soul out there. Sorry, I know your pain.

hollow wedge
#

Can you open up your browser inspector > network panel and share what resources might have errored?

weak fern
#

On the positive, I see people getting their history back, so maybe a complete fix is inbound. Was so excited by the 4 demos that I wanted to subscribe and then everything broke. Sure - looks like its throwing 500 and 429. Hold on, I'll screen shot it.

hollow wedge
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go to your network tab > look for _app-90236c4e04307644.js

crude coyote
#

This has been my problem since Monday.

hollow wedge
#

right click and try this

Screenshot_2023-03-22_at_3.30.50_PM.png
crude coyote
#

I have this problem on 2 pc and on the phone. tested with edge same problem. it's not cookies

hollow wedge
#

it's cloudflare

#

clearing cookies resolved the issue for others while we work on a fix

crude coyote
#

I will try tomorrow again. Very strange.

weak fern
#

Tried that on those network tabs. It did log me out, so I logged back in (I am using google auth), but same errors are thrown.

hollow wedge
#

great, that looks different

weak fern
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That's the network tab, instead of the console log. Glad to see progress made - I'll keep an eye out for updates.

hollow wedge
#

can you show a screenshot of the request header?

#

(for check)

crude coyote
#

nothing works, cookies, private browsing. Always the same problem. error on account upgrade, airplane button does not work. Unable to test with another account without another phone number.

weak fern
#

Maybe an issue with cloudfare? (missed where you already said it was cloudfare - oops) Hope some of this helps. 🙂

clever grove
#

thanks for the help valerie, followed suit per your instructions, believe i'm seeing the same behavior as jim's, down to the 500 on accounts/check url

lost bridge
#

Hello all. I am also receiving the same exact console message after clearing the cookies. Thanks for the help! I’ll keep trying tomorrow.

river spruce
#

I have the same problem. Is there any solutions?

crude coyote
#

I think it's account related issues. If anyone has the option try a different account on the computer than the one where you got the errors.

viscid whale
#

I believe it is an account error. I have the exact same issues as OP, but with a new account on the same pc and browser everything functions normally.

crude coyote
#

Thanks you for you back.

vocal hazel
#

The same error for me, my main account is error. But when I using my second gmail to login, it works.

crude coyote
#

so openai blocked our account

viscid whale
#

Obviously not intentionally, but something must've happened that temporarily locked accounts in that state.

light needle
#

i got the exact same errors

crude coyote
#

Five day whit this erreur.

river spruce
#

when bug fix?

primal aspen
#

I just want to say I have the exact same issue as everyone else with my account. So frustrating :c

primal aspen
#

Just ended up making another account until this is fixed

#

Worked fine on a new account

hollow wedge
# weak fern

can you DM me your email that you use for chatGPT?

wheat crag
#

I'm having the same issue... been locked out all day, can't use chat, can't upgrade to Plus... tried 5 different devices, 3 different networks... Nothing works 😄

glacial dove
#

same for me aswell

weak fern
wheat crag
#

well... I just created a new account, verified email, phone and it all works. Still can't do anything on the original account.

primal aspen
#

yup

safe dock
#

Same happened to my account, tried everything mentioned above. Creating new account allowed me to use the service again

west moon
# hollow wedge can you DM me your email that you use for chatGPT?

I have the exact same problem

  • I am completely unable to talk ChatGPT. Every prompt I enter results in it encountering an error
  • My chat history no longer loads at all
  • I am unable to upgrade to plus. When I click the button I get “payments page encountered an error”
  • all of these requests just give a generic 500 response when looked at in the network tab

I have tried clearing cookies, incognito modes, different browsers, different devices… all encounter same error.

primal aspen
sterile lion
#

Exactly the same problem.

  • Not able to interact with ChatGPT. It will only outputs:
    "Something went wrong. If this issue persists please contact us through our help center at help.openai.com."
  • If I wait for a while then I cannot even click the paper plane (the send) button.
  • Chat history is still not working.

Have tried clearing cookies, incognito mode, different devices or browsers.

What tricky is that my another account (plus subscribed tho, not sure whether that matters) works perfectly fine on my current device and browser. :/

Hope it can be fixed soon, today is the fourth day.

Using windows, chrome.

stoic wedge
#

Confirming what others said, same issue with my account but created a new account and everything is fine.

torpid palm
#

Same problem here, tried to clean cache, cookies and everything.

Simply won't work.

Tried another account and it worked, no idea whats happening and i'm trying to upgrade plan also and nothing.

Using Windows, Opera / Mac High Sierra, Opera

hollow wedge
#

please try again now

west moon
#

Still doesn’t work for me. Made a new account and everything was fine and I successfully upgraded to plus

sterile lion
#

^

primal aspen
#

^

viscid whale
#

^

hollow wedge
#

can you send me your emails that you use with chatGPT?

weak fern
#

Hi Valerie - I tried refresh, log out and redeleting cookies. Got 429 and 500 errors in console.

primal aspen
#

Sent you a request val

vocal hazel
#

Sent you a request and my chatGPT email, valerie.

lapis kayak
#

sent message with email, thanks

stoic wedge
#

Same

tardy meteor
vital saddle
#

I am having the same issues - can't interact with the console or upgrade. Any help would be greatly appreciated!

rocky aurora
#

Hi there, got same problem but with some twists, it spams TONS of 500 errors when requesting t && t.apply(U.console, n) in chat script, and gets result "Unable to load account"

glass summit
#

Hi there, I got the same problem with chat. I cant click the airplane button and cant upgrade to premium. 🥲

crude coyote
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why this problem is not mentioned on the bug webpage. Many of us have the same problem.

primal aspen
bronze knot
#

Same error here. Tried creating a new account, worked for 1 minute and bricked again afterwards. Doesn't work on my phone either

ripe charm
#

Same Issue. Happened right after paid subscription. My other account works fine without the subscription

mortal bison
#

My account, which was created yesterday using Google login, has the same issues. Despite logging in from different PCs, clearing cookies, using incognito mode, pretty much all the ajax calls result in 500 errors, or "{"detail":{"message":"Unauthorized - Access token is missing"}}"

clever grove
bronze knot
ashen cloak
#

Hi everyone, I want to know if someone has the same issue as me.
I cannot send any message. Hitting "enter" just make a new line (char return). In the console I got the error "Unable to load account" and a HTTP 500 error on GET backend-api/accounts/check.
I tried to login on various different devices and browser but nothing works. It seems that it is bound to the account somehow.
I did not broke any rule. I'm a researcher and use the tool in the developement process.
Best regards
Neptu

clever grove
weak fern
#

Am in the same position. Didn't want to start a new account, but this one has been in this status for a week. I guess I could, but until the bug is addressed, there is no guarantee it won't also brick, tying up another email and/or phone number to a bricked account. Seems an inefficient solution for them to have everyone starting multiple accounts if they can find the bug. Still seeing lots of reports of similar problems.

clever grove
#

^

lost bridge
#

Question to the posters; I think my account started having issues when I was given GPT4 API access from the waitlist. Is this the case for anyone else or just a coincidence.

mortal bison
lost bridge
mortal bison
mortal bison
lost bridge
modest flower
#

Any fix on the above? I am facing the same issue. Can't upgrade to plus, can't interact with chat, history not loading. Tried several browsers.

soft meadow
#

It's a @small cairn problem for sure, my microsoft based email works like a charm and also loads history etc.

soft meadow
clear sphinx
#

I'm in the same boat... browsing the thread, but so far "create a new account" seems to be the solution that I'm seeing.

OpenAi500.png
#

My problems started as soon as I signed up for paid API access... that seems to be part of the pattern (though the API access works fine)

ashen cloak
#

as said before, creating an account should not be a solution but a workaround, some of us are using chat GPT as part of our job, we cannot create an account everytime there is a problem

soft meadow
ashen cloak
#

in few days OpenAI will complain about the number of "abandoned" accounts that bloat their databases.

crude coyote
crude coyote
bronze knot
slim harness
#

FWIW I have a phone number still tied to a now-deactivated throw-away mail forward account (as of this morning). I'm not able to complete sign up with my phone number because it's tied to two accounts - work and the deactivated account. Just be warned that deactivating your account is not enough.

fading depot
#

just chiming in as another user affected by this

weak fern
#

I use the API connection as well, but haven't asked for access to 4, as I was only using Davinci 3, so I don't think that's it. Also, seems to have hit alot of people who never use the API connection.

weak fern
runic dust
#

This is happening for me as well, just sent you a dm valerie . I think that something went wrong in the process of upgrading to plus that appears to have made my account crash multiple api calls.

true prairie
#

Trying to DM you valerie

true prairie
fading depot
weak fern
#

My history just came back! I am able to see old conversations and submit a new one, which also appears in the history section. Hope this means an overall fix has been discovered. Was glad to find this discord and it actually has given me a ton of ideas for prompting, so I am really happy to see it back.

glacial dove
#

my problems with this issue are gone aswell, did they patch it? (expect for upgrading to plus, that still wont work)

scenic quiver
#

I have the same problem with a New Account which I wanted to Upgrade to Plus. No Chance... An old Account worms perfectly on the same machine.

runic dust
#

This is fixed for me, if you're only getting a 500 on models, then clearing the cache / cookies resolved that 500. I am still unable to upgrade to plus, but at least my account is not bricked.

clever grove
#

Agreed. Account is no longer bricked, history and prompt/response functioning. Upgrade plan still broken, but it seems this is an independent issue, one with multiple other bug reports posted.

#

By and large though, I think we can consider my original bug report closed. Account is no longer bricked.

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Now, Upgrading to premium would make my day

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^payment bug

primal aspen
#

My account is still bricked

#

do you have to clear cache

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or anything

#

new account still working fine

errant venture
#

Still in the same situation as well.

fathom token
#

While it's good to see it works again for some, I'm still in the group of "nope" 😦

clever grove
#

Spoke too soon

weak fern
#

Payment link still doesn't work, but glad to see the history back.

modest flower
#

My history is now loading and chat works fine. Upgrade link still not working though.

tidal meteor
modest flower
true prairie
#

History back, chat back, but still can’t upgrade

fathom loom
weary vigil
#

I tried everything suggested in this thread and my history is still not back...any new conversations I am started also don't appear in the history. Honestly I don't want to make a new account because the one I am using right now is Plus, and I just want my history back I had so many long conversations that I wanted to keep going.

lapis kayak
fringe shadow
#

Same for me. Curious if it's country locale based? I'm Canada

weary vigil
#

canada too

hollow surge
sterile lion
#

Hey mine is fixed, both history and the interaction😋 . Finally.

fringe shadow
fathom loom
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I’m in Australia, FYI, just the payment error now

ashen cloak
#

My account was fixed, without any cache clearing or browser changes. But the upgrade to plus button leads to an error toast.
Although very frustrating keep in mind that this is a Research preview that suddenly the entire world started using. See the project as an early access and some time you cannot do anything but wait.

remote sequoia
# mortal bison After reading other threads, it seems OpenAI has issues with logging in through ...

Tried using a Microsoft email. Tried using an email from my own server. This isn't working for me. I can only use my phone number for ONE account. It will not let me attach the number to another one. I am seeing people be able to attach their phone number to TWO accounts, and can't help but wonder... why can't I? I have ChatGPT Plus. I have access to the GPT 3.5 API. I even created a paid account for the API. However, I can only create ONE account with my phone number. I need to create an account for my business, so that I can then delete the personal one.

inner jay
#

I am also in Japan and the history and sending bugs seem to have been resolved. However, I cannot upgrade to Plus!

slender heron
#

ensure you have a phone number added to your account details in the "My account" section below the history

fathom loom
#

But yeah, I don't recall putting my number in when I signed up several months ago, so I was wondering if that was causing issues

tepid plinth
#

My account has been bricked for over a week

stoic wedge
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seems they're getting overrun with support and don't have the resources