API Returning Error 500 | OpenAI | Page 1

eager wraith Mar 22, 2023, 10:22 AM

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I'm receiving constantly the error 500 with the message:
"The server had an error processing your request. Sorry about that! You can retry your request, or contact us through our help center at help.openai.com if you keep seeing this error. (Please include the request ID 5839d27e5b73ff8a09ff1d9817efb794 in your email.)"

Attached is a snap of my request:

tame patrol Mar 22, 2023, 3:04 PM

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@eager wraith Are you still having this issue? Can you share the prompt that's being sent that causes this error?

eager wraith Mar 22, 2023, 4:09 PM

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tame patrol <@217311309115424768> Are you still having this issue? Can you share the prompt ...

Yes, I'm still receiving the error. Here is the request's body with the error

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eager wraith Mar 23, 2023, 12:45 AM

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I have tried setting up a new account with a different API Key but I'm still receiving Error 500

sacred grove Mar 23, 2023, 3:26 AM

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I'm also frequently getting this error with gpt-4. It fails more often than it succeeds. Often many, many times in a row.

sacred grove Mar 23, 2023, 3:52 AM

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Example debug log

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That request ID was 7fc21c410bc892028722e071cc4dfab5

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It doesn't happen in other applications, only this one.

sacred grove Mar 23, 2023, 5:07 AM

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The first request often succeeds, but almost all requests after it fail.

sacred grove Mar 23, 2023, 5:46 AM

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I FIXED IT! After tinkering a while, seems the whole problem was caused by messages with role 'assistant' but different 'name' fields.

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If all the assistant messages have the same name, there's no problem.

tame patrol Mar 23, 2023, 2:37 PM

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@sacred grove this is an issue with the API itself

#API Returning Error 500