It's probably right.
Below are my guesses. First of all, the problem of not being able to see ChatGPT's history is not a malfunction, but a temporary solution to the "problem of logging in to another account".
In other words, this problem is derived and "the problem that the paid account accesses another free account and cannot access the function" has occurred in some cases.
I ran into a problem and when I tried to send a message through the contact form on the bottom right of chatgpt's help page, I noticed that it showed a different email address than the account I was billed for, so I figured out what was causing the problem. Unfortunately, I can't reproduce how a different email address was displayed, but if you have the same problem, please check it out. Unfortunately, there is no way to fix it yourself.