#Payment ISSUE!!

103 messages · Page 1 of 1 (latest)

night sandal
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I purchased GPT Plus 20 at 16:42 GMT+1, but I have not received a receipt via email, and I haven't received the Plus upgrade either. The most concerning issue is that I have not received any response from customer support. It seems that many other people are also experiencing the same problem, and it appears that there is a significant bug in the payment system. On a few occasions, I even saw someone else's email address on the payment page. I'm wondering why payments are still being processed despite the existence of such a major issue.

spicy

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tall vault
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me too

cerulean hazel
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absolutely same situation for me (also no help or support answer)

trail compass
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i have same problem, charge shows on bank account, but in billing history don`t have any records.
please supports help us😅

valid yarrow
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hi guys, I have the same issue. i have paid for gpt+, but i havent gotten access to it, thus i thought payment failed, i tried again and same issue. I checked my bank, and saw that the transaction has happened twice. now i still cant access the plus feature. i raised a ticket with support, but its just a bot and no answer. it sends me to discord. do u guys know how to solve this since u have the same issue?

night sandal
valid yarrow
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bro they better invest in some customer service

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the ones willing to pay get left behind

compact turret
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Same here

rocky anchor
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same here, im tired of it

lavish yacht
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ME TOO this is bad

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what a embarrasment

quick path
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me too

kindred ember
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same!

coarse sorrel
night sandal
coarse sorrel
night sandal
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Yep good idea 🙂

coarse sorrel
rocky anchor
valid yarrow
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any updates guys?

turbid zodiac
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Hello all - I'm taking a look here. If you have any issues, please DM me and I can take a look.

crystal zodiac
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Same trouble

fast hinge
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Same here...

gritty verge
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same

primal cipher
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same, seems like i paid for someone else, very frustrating as i can't even take the subscription again for fear of paying twice

jagged void
valid yarrow
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use another browser

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i had the same issue

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on chrome didnt work

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but on safari it did

plush escarp
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same here...

jagged void
# valid yarrow use another browser

I tried all sorts of browsers and devices - nothing works on any of them. Even the chat doesn’t work.

Created a new account and everything works with that one.

civic plume
soft trench
valid yarrow
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does anyone have an update regarding this?

fast hinge
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Nothing has changed. I purchased GPT Plus a week ago and still haven't been able to use it...

kindred ember
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same!

arctic sable
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same problem

astral shadow
limpid kite
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I have Payment Issue i pay twice and No Access to PLUS

median cove
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my card expired so the subscription ended, I entered my new information and the payment processed and everything, but I still get "upgrade to plus" when logged in and can't access gpt4

worthy mauve
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Same here.
Charged twice and no Plus access.... so annoying!

blazing raptor
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Same here.
Charged twice and no Plus access

molten cliff
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Same here.
Charged twice and no Plus access

hollow rapids
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I have paid for the subscription but I still do not have access to ChatGPT plus. (2 days waiting)

neon jewel
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I am writing this urgent message to bring to your attention that I have recently paid my past due balance for ChatGPT Plus. However, despite having received a receipt and invoice, I still do not have access to ChatGPT Plus, and my subscription should be active until April 23rd.

As I rely heavily on ChatGPT Plus for my work, I am kindly requesting your immediate assistance in resolving this issue. I would greatly appreciate any help or advice that you can provide.

Thank you for your attention to this matter.

The account is on catorrejoncuenca@gmail.com

wraith leaf
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I had the same issue 😔

cerulean hazel
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Same

neon jewel
tepid forge
light flower
wraith leaf
fathom basin
late glade
crisp sable
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Same here. My account is all cleared but unfortunately, my account switch back to the free version. I don't know what's happening.

spiral wren
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me too

tepid forge
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Same

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No reply today

heady shadow
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Same no reply since yesterday

tepid forge
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Same

swift talon
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Same issue

hushed lodge
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I have also encountered this issue, and as a result, I made a duplicate payment, but I still cannot see the option for GPT-4 or have an upgraded Plus account.

scenic hamlet
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I have a similar problem

hushed lodge
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I have a similar problem

heavy quarry
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same issue~

brazen wadi
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Same here, getting Bad Request on managing subscriptions page and not allowed to use chat gpt plus even though I paid twice lol 🙂

heavy quarry
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It did send me the email that my subscription to ChatGPT Plus was successful, but still can not find GPT-4 option, and the "upgrade to plus" button remained there. My account is freakingjiang@gmail.com
Please help~~~

sonic narwhal
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interesting, i just got auto muted for posting a screenshot of my two payments

hasty briar
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My friend has just paid and purchased chatgpt plus on the website and the bill shows that the payment was successful. But I haven't got the plus access yet, where should I go for help?

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Where do I go for help?

gaunt otter
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same here. cannot even reach out to their support

minor cairn
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Maybe everyone should do charge backs... if they get too many, their merchant account will be suspended and I'm sure they'll pay attention then.

copper birch
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Same problem here

neon jewel
fervent smelt
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I have the same problem, my subscription was overdue, I renewed it and I'm not able to access premium features.

tulip shell
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Is everyone here affected from the US only?

neon jewel
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no, im from latam

fervent smelt
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I'm from latam too

tulip shell
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Chile? oh Latin America

cerulean hazel
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Same issue

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from Europe here

light flower
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over 48h now...

spiral wren
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It's been going on for more than 48 hours, maybe we should go to their Twitter comment section and call attention to it AT the media?

marsh lodge
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Why new accounts doesn't have trial usage? Fix it please happy_avocado

cloud mulch
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Same issue here too. My account renewed a couple of days ago. And I lost my Plus. Then I paid again, still the same thing. It says I'm subscribed but I've got no Plus stuff showing.

plush oasis
olive apex
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Same here as of 3/29. I've paid twice this month for what looks and acts like a free account

neon jewel
proud creek
gloomy junco
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Okay, it seems like everyone has the same problem and nobody has found a solution yet.

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Do official personnel come out and make a statement about it?

hasty sundial
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the same here! Paid and charged my card but no activation for gpt4 . I will take it with my credit card provider and file a chargeback

proud creek
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Yeah I just contacted my credit card company for the charge back. I think it's solid advice that we all do this since absolutely no one from OpenAI is even acknowledging the issue. At least acknowledge what's going on and provide us with an ETA

cerulean hazel
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Also same problem for me. 😦

safe spindle
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Same exact issue since Friday. Radio silence.

gaunt otter
spiral wren
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3 days

orchid lynx
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4 days

cerulean hazel