#Cloudfare issues - blocking chatgpt access

31 messages · Page 1 of 1 (latest)

gentle torrent
gentle torrent
#

@charred grove any ack of the issue with Cloudflare, in particular for plus members?

#

Bug Report:
** Steps to reproduce: **

  1. Go to https://chat.openai.com/chat
  2. Login with Google SSO credentials

** Expected result: **

chatGPT prompt

** Actual result: **

Bad gateway
The web server reported a bad gateway error.
Ray ID:...
Your IP address: ...
Error reference number: 502
Cloudflare Location: ...

copper geyser
#

having the same issues since yesterday.

gentle torrent
#

You can go incognito and create a new free account to use it as a free user, but that's just weird.

#

I did the free user using [email]+001@[domain] and creating a new password - no SSO from Google, and it worked.

shut bridge
#

ah great, I'm having the same problem as well - I'm glad its not just me

velvet gorge
#

yah really need them to fix this one asap

gentle torrent
#

it's early in California...

shut bridge
#

its been broken for over a day though

#

I feel pretty bad because I told a bunch of people in the general chat to switch to SSO when the auth system failedd

#

so I suppose this is karma :p

gentle torrent
#

😕

#

There is something wrong between openai, Google's SSO and Cloudflare...

#

A 502 error from Cloudflare typically means that the origin server (in this case, chat.openai.com) is not responding properly or is timing out. There are several possible reasons why this error could be happening specifically when users try to log in using Google's SSO:

Connectivity issues: It's possible that there is an issue with the network connectivity between the Cloudflare edge servers and the backend server hosting the chat service. This could be due to a variety of reasons such as network congestion, DNS resolution issues, or routing issues.

Load balancer configuration: If the chat service is hosted across multiple backend servers, it's possible that the load balancer is not configured properly, and requests are not being routed correctly. This could cause certain requests, such as SSO login requests, to fail with a 502 error.

SSL certificate issues: It's possible that there are SSL certificate issues with the chat service. This could cause Google's SSO to fail, resulting in a 502 error from Cloudflare.

Service provider issues: Google's SSO service may be experiencing issues, which could cause login attempts to fail. This would result in a 502 error being returned by Cloudflare.

Server-side issues: Finally, there could be server-side issues on the backend server hosting the chat service. This could be due to a variety of reasons such as high traffic, resource contention, or bugs in the chat application code. These issues could cause requests to fail, including SSO login requests, resulting in a 502 error being returned by Cloudflare.

#

chatGPT's answer about the issue

noble thistle
#

check your emails i recieved an api cred reset email yesterday i wonder if all google auth got this and this is related

gentle torrent
#

it's ok for the API calls, but GPT-4 isn't available on playgound.

velvet gorge
#

unfortunately i have had to think for myself for the last 2 days

#

been tough for me

gentle torrent
#

😂

harsh spindle
#

Having the same issue since yesterday

gentle torrent
#

@wintry dust you seem active on another thread about this issue. Is anyone looking into this and do you have an idea of when it will be fixed?

gentle torrent
wintry dust
#

i do not have an ETA though

gentle torrent
#

Thank you.

exotic flume
#

Go to https://help.openai.com/

Open a support ticket using the bottom right chat 🔍 in the lower right corner.
Select --> 'Login or Sign up Issues'
Provide email and explain Gateway Issue

This method will trigger an internal response to the devs on call. The more support tickets the faster we get this handled.

OpenAI Help Center

OpenAI Help Center

gentle torrent
#

Done

#

Hi @wintry dust, any news?

gentle torrent
#

This issue seems to have been fixed now.