I am getting the "Oops! Access is temporarily unavailable, please try again later" whenever I try to login, even tried different browsers with no luck. I live in the US and I don't use any VPN.
#Can't log in to my plus account
lone fjord
plucky abyss
I have a different problem. My plus should be end subscription in 6thApril but it turned back to normal account today. I don’t know why.
winged sandal
same here!
formal helm
Still no luck 😦
half cypress
Same here
steady cave
I paid for Chat Plus and two days later, I am back to free version but I was charges and my account is set up to be paid monthly. What is going on? There is no easy way top contact you guys.
queen quest
same
If you go to your email address you signed up with you can click on the link to go to the invoice where you can edit the subscription plan. Might help.
velvet meadow
If you go to your email address you signed up with you can click on the link to ...
The initial subscription success email does not provide a way to manage subscriptions unless you log in, but the account can no longer be logged in because it has been frozen. I am very confused and have sent an email but have not received a reply. How can I cancel my subscription? Will I be charged every month but unable to use the service?
queen quest
The initial subscription success email does not provide a way to manage subscrip...
yes you need to log in... this is very strange. i have paid too but account is not locked, just on the free plan.
proven moss
yes you need to log in... this is very strange. i have paid too but account is n...
same problem here
tawny pilot
same
fading hawk
me too and it is asking me to get on the waitlist, I am a plus user... More better?
formal helm
It's frustrating that they don't even have a support team....
feral aurora
Same here - exactly since I bought Plus membership I can't access my account anymore (payment went through fine). Wrote two e-mails, no reply...
spring fox
I am getting the "Oops! Access is temporarily unavailable, please try again late...
Can you DM me your email that you use with chatGPT?
formal helm
Can you DM me your email that you use with chatGPT?
sent
lofty kernel
Same issue here. Been about a day of this, support has been completely unresponsive.
charred iris
Jumping in just to say I am having a similar issue. I can log in to my account, but do not have access to plus, even though I am paying. I have the option to upgrade on my account and made the mistake of clicking that. Now I have two charges from open AI this month and no access to gpt plus 😠
glass nova
Same but it started working today
I pinged Sam Altman on Twitter. Not sure if he'll read it. Good luck!
polar obsidian
Hello there,
I'm writing to ask if you had our same issue regarding our recent upgrade to the Plus plan on OpenAI. We upgraded our account a few days ago, but it seems like the platform is not recognizing the upgrade.
We are particularly interested in accessing GPT-4, but unfortunately, we haven't been able to do so since the upgrade. We would greatly appreciate it if someone from your team could help us troubleshoot this issue and provide us with a solution to access GPT-4. Already opened a chat in the support but seems that no one is replying.
We have already tried logging out and logging back in, clearing our browser cache, and using a different browser, but none of these solutions have worked. We believe that there may be an issue with our account that needs to be resolved on your end.
Thank you very much for your help. We are looking forward to your response.
queen quest
Hi has anyones accounts been fixed yet? I did get a message on discord saying that they are looking in to it.... but nothing resolved as of yet. would be great to know if others have had better luck.
queen quest
Hi has anyones accounts been fixed yet? I did get a message on discord saying th...
OK for everyones FYI my account is now on the correct plan. I did not do anything... it just refreshed to the plus.
lofty kernel
Still experiencing the same issue unfortunately. Extremely frustrating there is no support for this, I can’t even log onto the platform and manage my account to cancel my paid subscription.
This has been my view for the past 2 days
queen quest
Still experiencing the same issue unfortunately. Extremely frustrating there is ...
i hope it comes back... earlier some one from open ai asked for your details... send them through
lofty kernel
i hope it comes back... earlier some one from open ai asked for your details... ...
Just did, fingers crossed.
lofty kernel
Still down for me. Sent an email to support, gotta say the lack of response is really frustrating.
polar obsidian
Same issue for me as well, waiting on support.
old cedar
Having the same issue as some of the people here - after I log in to my paid account I am served a free version of chatgpt, complete with "Upgrade to plus" sign etc.
bleak sentinel
+1, In pay.openai my subscription is set to PLUS, but at chat.gpt - free plan
lofty kernel
Has anyone heard from support at all?
lofty kernel
This issue seems to be resolved for me.
formal helm
Support team solved the issue for me and the reason is the email domain I used to register was identified as a "BAD" domain... So better to stick with Gmail.
sharp gate
im getting "Hmm...something seems to have gone wrong. Maybe try me again in a little bit."
vivid locust
I'm experiencing the same issue, please advise
surreal roost
Same problem here. Someone please help!
queen quest
Support team solved the issue for me and the reason is the email domain I used t...
how did you find the reason?
formal helm
how did you find the reason?
The support team told me. Unfortunately you can't change your email used, so you will have to create a new account after the billing cycle ends.
queen quest
The support team told me. Unfortunately you can't change your email used, so you...
Oh nice. I wasnt told anything... just suddenly switched on.
vivid locust
The support team told me. Unfortunately you can't change your email used, so you...
So they didn't "solve" the issue per se? Did you get your money back for the email address that didn't work? Thank you for any info 🙂
formal helm
So they didn't "solve" the issue per se? Did you get your money back for the ema...
They kind of "unblocked" my email, but he said it might be blocked again in the furture.
vivid locust
Oh nice. I wasnt told anything... just suddenly switched on.
With a non-Gmail address? Thanks 🙂
queen quest
With a non-Gmail address? Thanks 🙂
Yes... non gmail.
vivid locust
They kind of "unblocked" my email, but he said it might be blocked again in the ...
I see, OK, good to know, cheers!
formal helm
So the recommendation is to create a new account with gmail or something more mainstream
queen quest
With a non-Gmail address? Thanks 🙂
Its a private domain email
formal helm
ya the one i used was
vivid locust
Yes... non gmail.
Ok, thank you
formal helm
np!
vivid locust
Yes, I'm using a private domain email as well
It JUST started working again! Eureka!
queen quest
It JUST started working again! Eureka!
So glad to hear that
glass nova
Maybe pinging Sam on twitter helped. 👍
rose hawk
how do you get in touch with the support ?
earnest hamlet
I have a different problem. My plus should be end subscription in 6thApril but ...
same here
earnest hamlet
support@openai.com
doesnt work they dont reply
queen quest
they didn't reply to me either but something happened
i also sent a message to a staff member here who asked for your email
try that
(i can't name her as rules don't allow it)
plucky abyss
same here
don't know why but it turned back to plus account after few days. I also tried to send that email but no replied
earnest hamlet
Problem is I need to resign up for plus every few hours, its thoroughly annoying, seems to not be linking my payment properly to the account, if however I go through my email client to access my account it shows that I have signed up. But if I click back to open ai button on the left, it takes me back to what seems like a free account.