Hi, i got charged twice for one of my subscription. Can you please look into this or something?
#Got charged twice for chatGPT subscription for same account.
neon smelt
radiant vessel
You should contact OpenAI support via email support@openai.com or chat with OpenAI support specialist from the web https://help.openai.com/.
neon smelt
I did, the whole support portal is buggy. It asks me to provide details with screenshot. If i write, i wrote the details and hit enter and it ended the chat immediately. Couldn't upload screenshot or add more info .
so i created a new message and this time I added screenshot at first, it auto sent the screenshot without a possibility to add any info. 😒
this is top tier "we dont care about support" vibe im getting from the support portal.
radiant vessel
That is very unfortunate, you should try to email instead. It may take a while for them to respond due to the high volume of requests.
neon smelt
I just did. Thank you mate. Man they should have tested out their support interface before deploying it. Bitter experience man.