#Subscription disappeared & Chat history gone

15 messages · Page 1 of 1 (latest)

rapid quartz
#

I know a lot of people have reported this issue. And I've reported it too but no resolution. Can someone please help. Would be good to get back up and running again! it's been days now of waiting.

rich sphinx
#

clear browser's cookies

rapid quartz
#

Clear Cookies made no difference

craggy cypress
#

I'm getting this message too

proud matrix
#

yea I've been dealing with this as well (we also cant create new chats)

void birch
#

Log out and log back in

rapid quartz
#

Ok logging out, logging back in, clearing cookies, clearing cache - Does Nothing Folks.

#

Is there a human at @solar cape that can help?

abstract magnet
#

please tell me if I'm not on the same topic very very new. I had similar problem I believe before. My account was still at https://platform.openai.com/ but when I checked my billing it did not have my subscription/order number with i would hope will connect the New front end PRO to mtoriginal back end

#

sorry hit send too quickly, it would seem that the sites just need to be associated maybe through organisation ID and order number is this making any sence as i have not been ble to get a reply from team either other than come here. Sorry if I'm talking rubbish

twin seal
# rapid quartz Ok logging out, logging back in, clearing cookies, clearing cache - Does Nothing...

That's strange.

The Missing conversation history in ChatGPT should be resolved. Make sure you're completely logged out and perhaps try again?

If you still cannot see your login history then contact support from the following URL https://help.openai.com/ then click the bubble icon in the bottom right corner. (If you use an adblock plugin you may need to disable it for it to be visible).

https://status.openai.com/incidents/xz0g27bjwpgd

rapid quartz
#

Thank you!

rapid quartz
#

Folks Now I have a subscription and no access to GPT4.