Subscription disappeared a few days ago. See description for details.

[tepid axle]

Like many others, my subscription disappeared a few days ago. I didn't realize this happened and mistakenly purchased a second subscription. The second subscription disappeared as well and I can't find a way to access my account to manage the subscriptions. I can't even see the transactions in my account on OpenAI's website at the moment, only through my credit card company. But then again I also can't even get to an account management page. Any help would be much appreciated. Thanks

[dusty island]

I have the exact same problem - for what it's worth, I am in Canada. Anyone know how to fix this issue?

[tepid axle]

I'm in the USA for reference. Not sure what the deal is, but I'd like to see about getting the second payment refunded and the second subscription cancelled. I'm a big fan of ChatGPT Plus and want to keep using it, but I can't afford to pay $20 every couple of days.

[tepid axle]

Just an update on this - ChatGPT Plus is back for me. Not sure if this was @lyric mulch's doing, but if it is it's much appreciated.

[dusty island]

it was back for me for half a day today - now it's gone again after midnight ET....

[tepid axle]

Happened to me again. Not sure what the deal is but it looks like it happened when I logged into ChatGPT on a second device.

[cinder ferry]

this is very weird?

i am having the same issue

[dry rapids]

Im having same issue, my account turn into basic today

customer support was really bad...no response for 9 hour

[dry rapids]

pls help, we paying for plus subscription...

[lyric mulch]

Can you send me your email via DM

[tepid axle]

Just another update on this, ChatGPT Plus is back for me.

[errant lake]

Same thing is happening for me -- please let me know what you need from me to fix

[still warren]

My payment page is broken so I can't renew or cancel ChatGPT plus plan so frustrating.........

[timber tree]

just happened the same for me.

in one month i have paid 3 times 20 dolars and i just lost my plus for the second time in one month. I need to check what is going on, please.

1 payment on 14/02/2023
2 payment on 10/03/2023 (first time i got cancelled, i made another subscription in the same account)
3 payment on 14/03/2023 (was supposed to be the recurrence, and it was...)

Pay today, lost plus today, there is something very wrong.

[errant lake]

very wrong indeed

[dry rapids]

dmed, thanks

[livid nova]

I have this same problem. I paid and my account is set up to renew every month in my bank but I only have access to the free account. What is the deal?

I already paid $20 and then the plus version disappeared after two days

[timber tree]

Plus was supposed to have access to some benefits (ie gpt4) before others... But we have been downgraded... F no support

[dry rapids]

same

now my acc got deactivated lol

[sullen zephyr]

Maybe they simply did it on purpose, to not allocate way too much resources to GPT4, so that we wouldn't put it down for everyone 🙂 like, randomly revoke Plus to some members, to reduce the load on GPT4. Sounds a bit crazy, though just a thought. Because it started to happen right at the same time as GPT4 launch for Plus members.

[lyric mulch]

Can you DM me your email address and I can refund the duplicate charges and find the ongoing issue

[lyric mulch]

Monty, can you DM me your email, so I can look at whats happening?

Anyone else seeing unexpected behavior here, please DM me with your email address, and I can look into it

[dry rapids]

i dmed, hope u look into it, thanks

[tepid axle]

Subscription disappeared again, seems to be tied to logging in on another device for some reason. I DM'd you regarding the issue

[lyric mulch]

Folks - keep DM-ing me. Im sorry if Im slow to get them. I am working on these.

[lyric mulch]

For expectation setting, it’s evening more me, so will look at these in the morning

I need to isolate root cause, but for everyone who dms me your email, I’ll adjust the charges and make sure you have the ability to use the plan tomorrow

[dry rapids]

already dmed u like 2 days ago..

hope u can look into all the dms

[paper mesa]

Hi guys! I have the same problem too. I've subscribed to the ChatGPT Plus account two times already. Both of them suddenly got downgraded. Can you please help?

[pallid fable]

Any updates?

[viscid sage]

same issue :(( like u guys but i need a refund

[cinder ferry]

evberything got fixed for me

recommend you guys cancel any extra subscriptions you may have signed up for

nvm it broke again lol help

[graceful dagger]

same

[tepid axle]

Mine is back for now, hope the root cause of the issue is found soon

[lyric mulch]

Hello all! The root cause of this was pinpointed and affecting a subset of users. If you experienced this, please send me a DM with your account email address.

I'm sorry for the issue here and greatly appreciate your understanding that we are a growing product.

[steady lagoon]

same issue here. DMed you already. Would be great to fix this asap since we rely on it in our daily work. Thanks

[surreal gale]

same

[wispy summit]

Same issue here. Sent a DM but haven’t heard anything back.

[sullen zephyr]

Same happen to me

My account got Downgraded even through it hasn't been a month yet

I bought it on 18 May and today May 24 was back to basis

Suddenly Downgraded

[sly timber]

Issue ongoing for days for me, no response from the team

[dreamy walrus]

Sameeeee!!!! My ChatGPT plus membership is still active, but I can't select any advanced models.

[weak gull]

Having the same issue, sent you a DM 🙏

[sullen zephyr]

Understood, sent a DM and waiting.