Pro / Plus Canceled? Downgraded? | OpenAI | Page 1

north bluff Mar 3, 2023, 2:40 PM

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I paid the second $20 yesterday. ChatGPT was working fine this morning but then had an error loading conversations.

I ended up deleting the cookie and when I logged back in the conversations were there but it was asking me to upgrade to plus.

cold topaz Mar 3, 2023, 2:45 PM

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Same for me since last night...

keen cradle Mar 3, 2023, 3:51 PM

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Seems to be widespread issue. Hopefully they are scrambling to fix it

sullen cedar Mar 3, 2023, 4:04 PM

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same...

tepid junco Mar 3, 2023, 4:13 PM

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Same here. Plus subscriber, logged in, and it says I'm free plan.

vagrant crane Mar 3, 2023, 4:39 PM

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Has everyone checked their statements? Has the charge gone through with your bank? Mine is still "pending" so I wonder if their payment portal is down.

keen cradle Mar 3, 2023, 5:43 PM

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mine says pending as well

fervent viper Mar 3, 2023, 6:03 PM

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same here

vernal jewel Mar 3, 2023, 6:28 PM

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Hi all! Sorry I am working on this now!

acoustic gull Mar 3, 2023, 6:39 PM

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vernal jewel Hi all! Sorry I am working on this now!

Sweet

keen cradle Mar 3, 2023, 6:39 PM

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vernal jewel Hi all! Sorry I am working on this now!

The charge for the renewed subscription says pending in my account. Is there any way to cancel the subscription before it gets past the pending stage?

acoustic gull Mar 3, 2023, 6:39 PM

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keen cradle The charge for the renewed subscription says pending in my account. Is there any...

No

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It will go thru within 2 days

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Also @vernal jewel you should probably get some official roles

vernal jewel Mar 3, 2023, 6:40 PM

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Just to double check - in case anyone can confirm: Did everyone who is experiencing this problem sign up for ChatGPT Plus (paid) before 2/3, or is anyone experiencing this with a newer account?

keen cradle Mar 3, 2023, 6:40 PM

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before, for me. when it was new. day 2 or so.

vernal jewel Mar 3, 2023, 6:41 PM

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keen cradle The charge for the renewed subscription says pending in my account. Is there any...

I should have a fix post in the next hour, so will report back once your accounts are back

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If you DM me your email, I can process them first

scarlet island Mar 3, 2023, 6:45 PM

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vernal jewel Just to double check - in case anyone can confirm: Did everyone who is experienc...

I signed up a month ago. I believe latest charge was for my second month.

vernal jewel Mar 3, 2023, 6:54 PM

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scarlet island I signed up a month ago. I believe latest charge was for my second month.

That checks out. Resolution in the works.

acoustic gull Mar 3, 2023, 6:55 PM

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vernal jewel That checks out. Resolution in the works.

Ay you got your role. I was telling the mod team about you

vernal jewel Mar 3, 2023, 6:56 PM

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acoustic gull Ay you got your role. I was telling the mod team about you

thanks for the diligence 🙂

vernal jewel Mar 3, 2023, 7:37 PM

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Hi all!

General update that the issue should be entirely resolved now!

muted heartBOT Mar 3, 2023, 7:42 PM

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visualoutlaw_#4573 said:

Heyyyyyy! @vernal jewel, you did it!

||1072958103760408698||

vagrant crane Mar 3, 2023, 7:43 PM

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Heyyyyyy! Lenny, you did it!

vernal jewel Mar 3, 2023, 7:44 PM

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Wonderful!

scarlet island Mar 3, 2023, 8:32 PM

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Thanks for solving this!

north bluff Mar 3, 2023, 9:22 PM

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My is fixed. Thank you so much! 🙂

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*mine

vernal jewel Mar 3, 2023, 9:26 PM

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Great to hear!

fervent viper Mar 3, 2023, 9:29 PM

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its working! thank you!

sage badger Mar 3, 2023, 9:41 PM

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Is this patch still rolling out? I'm still seeing the behavior reported on my end

restive ravine Mar 3, 2023, 10:15 PM

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I am still downgraded.

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muted heartBOT Mar 3, 2023, 10:45 PM

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Braeden#6969 said:

@vernal jewel ^

||435993454414266390||

cold crypt Mar 4, 2023, 11:27 AM

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same error with me

vernal jewel Mar 4, 2023, 4:48 PM

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Thanks all! Taking a look at these

austere yacht Mar 5, 2023, 7:34 PM

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seems like it was fixed for a bit and then started happening again.

vernal jewel Mar 6, 2023, 6:43 PM

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austere yacht seems like it was fixed for a bit and then started happening again.

hmmm can you send me your email via DM?

hazy canyon Mar 6, 2023, 8:25 PM

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This was never fixed for me. I haven't been able to use plus for a couple days now. It also sucks that there is no "manage your chatgpt plus account" type page where I can see what payment method is being used, how many times I was charged, when I enrolled, etc. So I have no idea what's going on except that I'm downgraded to regular chat gpt and am completely locked out of plus without the ability to upgrade again

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FWIW I've restarded my computer, wiped my cache and hard reloaded in chrome, tried using opera and safari. Nothing works

vernal jewel Mar 6, 2023, 11:15 PM

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hazy canyon This was never fixed for me. I haven't been able to use plus for a couple days n...

Can you DM me your email and I can fix

maiden pelican Mar 7, 2023, 8:56 AM

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I am having the same issue. Logged in today I am dropped to regular chat gpt. My chat gpt plus plan gone. No "manage your chatgpt plus account". Need help

queen wolf Mar 7, 2023, 11:47 AM

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Hi. I have similar error. I am Plus user. I can log in as Plus user. But I get 'Too many requests in 1 hour. Try again later.' reply.

quasi pewter Mar 7, 2023, 8:19 PM

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Hi, also a plus user here. I'm experiencing an issue where I'm only able to log in via the mobile safari browser. When I'm logged on to platform.openai.com via desktop, I'm only recognized as a free plan user and receive an 'access denied' message when attempting to access the chatgpt login page.

round hill Mar 8, 2023, 4:40 AM

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I'm a plus user and I can't login in any of my browsers. Even after all the steps that have been posted above. I login using the Continue with Google option and keep getting cycled back to the log in page.

austere yacht Mar 8, 2023, 2:50 PM

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vernal jewel hmmm can you send me your email via DM?

Sent!

rare briar Mar 8, 2023, 7:12 PM

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Same here. Didn't realize and paid for a second subscription, which got "downgraded" as well. I've deleted browser history, cache, cookies, and restarted my computer. I've also tried using it on another PC with no change. Still listed as free. Is there a way to refund the second subscription so I'm not billed twice and get things working again?

unkempt perch Mar 8, 2023, 11:47 PM

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I have the same issue - I've sent Lenny my email and hopefully he can look into the bug. Thank you!

manic thorn Mar 9, 2023, 4:57 AM

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Same here. I paid for Plus on 3/2. But it downgraded to Free Plan since yesterday.

mental sigil Mar 9, 2023, 6:10 AM

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OMG is this issue still not fixed :/

unkempt perch Mar 9, 2023, 4:10 PM

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not quite - i am still waiting for my plus subscription after paying for it twice.

rare briar Mar 9, 2023, 5:47 PM

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Just an update on this - ChatGPT Plus is back for me.

mental sigil Mar 9, 2023, 6:45 PM

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My subscription and history are still missing

round hill Mar 10, 2023, 1:25 AM

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rare briar Just an update on this - ChatGPT Plus is back for me.

I can login now but I can't enter any queries. My history is gone too.

unkempt perch Mar 11, 2023, 5:29 AM

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my subscription came back for half a day and now it's gone again after midnight EST.....

rocky gull Sep 17, 2023, 2:56 PM

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My subscription just downgraded even though my monthly payment went through 4 days ago. All my chat history has disappeared as well. The strange part is it works on the app

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I've already tried flushing my cache but that doesn't work either

smoky orbit Sep 17, 2023, 4:32 PM

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hope they will fix it soon, i need my plugins back BARD is useless

rocky gull Sep 17, 2023, 5:57 PM

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i can now see that i have a paid plan through the browser which seems to be a step in the right direction

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but I still can't use it at all

rocky gull Sep 17, 2023, 6:26 PM

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Mine is working now fyi.

vernal jewel Sep 18, 2023, 3:33 PM

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rocky gull Mine is working now fyi.

Sending you a DM!

vernal jewel Sep 18, 2023, 3:34 PM

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smoky orbit hope they will fix it soon, i need my plugins back BARD is useless

Sending you a DM

soft steppe Sep 13, 2024, 10:48 AM

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Just had this happen. Was excited to try the new model, reloaded the tab and my Plus subscription is deactivated. No overdue invoices or anything, felt like a bug since it only happened on a page refresh. No notifications or emails. lenny are you the man to talk to about this? Please DM me if so.

#Pro / Plus Canceled? Downgraded?