hasty glen
I setup my paid account in Feb 11
Order number: sub_1MaO0OC6h1nxGoI3wgDTZ6WU
Order date: Feb 11, 2023 10:41:0 AM PST
However I just found that I'm back to free account and my personal page has no billing info, no billing history!
Please see the attached picture for screenshot~
Can someone help? Please....
autumn hull
Hi, same as you. Is it solved now for you ?
hasty glen
nop
burnt stratus
+1 Have the same issue!
Note the payment page also seemed to be down.
https://chat.openai.com/backend-api/payments/checkout - was showing 500 errors even though the response was {"detail":"User user-XYZ already has a subscription."}.
I believe the issue is with the models endpoint https://chat.openai.com/backend-api/models which isn't returning the paid models in the response payload.
I emailed support@openai.com and ar@openai.com with some more details.
Seems like a few folks here have also also had the issue.
lethal schooner
I'm having this issue too with renewal charge posted to my CC today...emailed support@openai.com -- hope they will fix it soon!
woeful igloo
same issue but for chatgpt ui though
lone elk
@hasty glen @autumn hull billing is NOT in the billing area
its only on the "manage my subscription" on chat gpt
its a separate thing
also @lethal schooner
lethal schooner
Well, the issue still stands, service I'm supposed to be entitled to is not active and not letting me see/manage from anywhere including the link from the service itself 😢
timid salmon
Yeah, same issue - this is frustrating as I’ve not gotten any acknowledgment at all.
lethal schooner
<@374793810896748547> <@736104219098218569>
No such option:
timid salmon
Same as Hideki - I can get to the Stripe page from an old link, but I can’t get there from the UI
lone elk
make sure you in the correct account
timid salmon
I’m in the correct account
lethal schooner
Same as Hideki - I can get to the Stripe page from an old link, but I can’t get ...
Wow mine's even worse than yours! I can't even get to that page from my old link (just redirect to the ChatGPT itself!)
timid salmon
FWIW, got a response on Twitter from Greg Brockman that acknowledged the bug, so hopefully that speeds things up.
lone elk
Nice
atomic atlas
I have the very same issue!
solar field
Same issue here. I saw on some other thread some guy had luck by clearing his cache and restarting and everything... I have not had a chance to try that yet.
blissful aspen
Has anyone who emailed support heard back?
atomic atlas
I emailed support yesterday morning and have not heard anything as of yet.
kindred lily
Same issue here...
clear sleet
+1
thorn yew
same
kindred notch
Hi all! I'm working on a fix for this now and will have a reported fix shortly!
timid salmon
Thanks!
kindred notch
Just to double check - in case anyone can confirm: Did everyone who is experiencing this problem sign up for ChatGPT Plus (paid) before 2/3, or is anyone experiencing this with a newer account?
lone elk
Just to double check - in case anyone can confirm: Did everyone who is experienc...
I payed 2/10 and have 0 issues
woeful igloo
@kindred notch yes, mine was on 02/02
kindred notch
If you DM me your email, I can directly update the account
Otherwise, I am bulk processing the fix for everyone in that group
Thank you @lone elk
thorn yew
@kindred notch was on 2/3
kindred notch
<@461559801244024842> was on 2/3
Noted!
lethal schooner
Just to double check - in case anyone can confirm: Did everyone who is experienc...
I think I was on early group too will DM you.
kindred notch
I updated @woeful igloo and @thorn yew manually. I'm processing bulk update for everyone else now!
Thank you for your patience here and Im very sorry for the disruption
Directly updated @lethal schooner !
Hi all!
General update that the issue should be entirely resolved now!
fresh walrusBOT
tabhawks#7059 said:
hexed jetty
I signed up for plus in the beta period last month
kindred notch
@hexed jetty could you confirm its working now?
hexed jetty
You are amazing! It’s fixed! ❤️
kindred notch
Wonderful!
lethal schooner
Thank you again, for your help!
hasty glen
I setup my paid account in Feb 11
Order number: sub_1MaO0OC6h1nxGoI3wgDTZ6WU
Ord...
it was fixed last time. but it happened to my account again just now! what's going on here
never mind. it's correct by itself now. probably just a glitch
tardy flame
This is so annoying, I'm getting the same bug, now for the second time as well
heavy horizon
I have the same problem since yesterday. My billing shows that it is paid until September but I have no access to gpt 4.
crisp nimbus
same for me! I am subscribed but can no longer use GPT-4
buoyant peak
Same issue
