#Logged in but shows free account when I'm Plus user

6 messages · Page 1 of 1 (latest)

flint ginkgo
#

Bug Report:

Steps to reproduce:

  1. I tried to log in, but first got a timeout error #524
  2. I tried several more times and eventually got logged in
  3. However, it's showing as a paid account, none of my history available, and billing shows no charges when I've paid

Expected result:
I expected the software to open up as my paid Plus account with my previous documents available

Actual result:
Shows that I have a "free" account, billing history is empty, and none of my previous documents are available for me to see or work on.

Additional information

Browser: Chrome Version 111.0.5563.41 (Official Build) beta (64-bit)
OS: Windows

crimson hill
#

same

fading bladeBOT
#

@strange blaze

federicog08's message blocked by AutoMod

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strange blaze
#

same

mystic crater
#

same

sterile shore
#

same