An error occurred. If this issue persists please contact us through our help center at help.openai.c

[untold badge]

An error occurred. If this issue persists please contact us through our help center at help.openai.com

i get this type of pop all the time

[neon terrace]

same problem

[gentle berry]

Up ? 🙂

[gentle pulsar]

same problem.

[gentle pulsar]

hello sameer . had you find a solution

[gentle pulsar]

for me the problem was resolved using firefox as browser

[vast magnet]

same problem

[crude edge]

same problem

[dusk loom]

not here, I've tried three different browsers

now I've tried four, still doesn't work 🥲

[amber cypress]

Facing Same Problem

Please help me in it

I do Facebook Dropshipping
That's why I need it on daily base for my Work Quality

[heavy wedge]

Same issue here but I only get it when connected to my company's VPN network. When I disconnect, I get a proper response from the bot. Other users do not have this problem.

[crude edge]

@dusk loom @amber cypress @heavy wedge Are you guys using NordVPN and Windows?

To solve this issue, check: https://community.openai.com/t/how-to-fix-error-an-error-occurred-if-this-issue-persists-please-contact-us-through-our-help-center-at-help-openai-com/71626

Unfortunately, you have to turn the whole "Web Protection" feature off, it doesn't work if you just allow chat.openai.com

[sage berry]

@crude edge

Your message has been blocked by AutoMod.

Reason: Reached maximum mentions (3 per message)

[amber cypress]

Yes I am using nordvpn and windows
Let me check further on you link
Thank you @crude edge

[distant tulip]

Day 1: Uses Android Phone, Chrome browser
Day 2: Uses PC - Chrome browser - No issue
Day 3: Uses PC - Chrome browser gets: "An error occurred. If this issue persists please contact us through our help center at help.openai.com.", Android Phone, Chrome no issue. Switch to Edge on PC, successfull uses
Day 4: Try Edge on PC again: "An error occurred. If this issue persists please contact us through our help center at help.openai.com.", Android phone, chrome, still successfull
Day 5: uses Edge on Work PC, successfull usage the entire day.
Day 6: Edge on Work PC gets: "An error occurred. If this issue persists please contact us through our help center at help.openai.com.", Android phone chrome browser still works no issue..

[dusk loom]

Hello, no I'm not using any form of a VPN. This issue seems to be less prone with a Plus-account. I went from literally never succeeding at getting a response on my laptop to at leasty getting half-way through with GPT-4 and seemingly (so far) getting it all the way through on the previous models. It is almost as if there's a cut-off depending on how well the model communicates with your device, if there's a data issue of some sort it appears to me that it doesn't continue. I figure that's the only meaningful difference I could come up with that would make a Plus-account work but not a free one.