Payment Issues with ChatGPT Plus Upgrade, country : France | OpenAI | Page 1

fading harbor Feb 7, 2023, 11:10 AM

#

I have access to the Upgrade Plan option on the ChatGPT interface, but I am located in France and am having trouble upgrading my account to ChatGPT Plus on the pay.openai page. I am unable to select a country other than the United States for the delivery address, and I've encountered issues with multiple credit and debit cards.

Error messages I have received include:

"Your credit card has been declined. Please try paying with a debit card."
"Your card has been declined. Please try paying with another card."

I have tried accessing the Upgrade Plan option on the ChatGPT interface from multiple browsers, IP addresses, and even from my phone, i still have the same issue.

screenshot-pay.openai.com-2023.02.07-12_00_38.png

prime edge Feb 7, 2023, 11:22 AM

#

I have the same problem!

viral silo Feb 7, 2023, 11:56 AM

#

same

amber monolith Feb 7, 2023, 2:12 PM

#

because its not available outside of the US? its already said in the blog post in the #announcements

viral silo Feb 7, 2023, 3:31 PM

#

amber monolith because its not available outside of the US? its already said in the blog post i...

yes but does that exclude European credit cards?

amber monolith Feb 7, 2023, 3:32 PM

#

viral silo yes but does that exclude European credit cards?

no, they only accept us credit cards currently

viral silo Feb 7, 2023, 3:33 PM

#

Void

queen vigil Feb 8, 2023, 2:40 PM

#

Same problem. When it will be available in France?

hexed bronze Feb 10, 2023, 7:56 PM

#

😭

#

i need it

dreamy dagger Feb 10, 2023, 8:22 PM

#

same problem in Turkey

normal hare Feb 10, 2023, 8:38 PM

#

Same problem everywhere I think outside US

steady rose Feb 10, 2023, 8:46 PM

#

same problem from Italy. Funny enough OpenAI knows where I am located, because I have bought tokens from it.

dull sable Feb 10, 2023, 8:48 PM

#

Huge L man, im in canada and cant subscribe because of US thingy

hexed bronze Feb 10, 2023, 11:06 PM

#

What do you think the wait time will be before deployment in France, or at least for those registered on the whitelist?

hexed bronze Feb 11, 2023, 4:39 PM

#

happy_avocado

fading harbor Feb 11, 2023, 4:49 PM

#

Finally ! It works, i was able to pay 👍

vale spade Apr 13, 2023, 8:30 AM

#

fading harbor Finally ! It works, i was able to pay 👍

how to solve the problem

viral silo Apr 15, 2023, 9:20 AM

#

vale spade how to solve the problem

have you been to https://help.openai.com ?, where you can register your issue over at help.openai.com and use the chat bot in the bottom right corner.

OpenAI Help Center

merry sky Apr 15, 2023, 1:13 PM

#

fading harbor Finally ! It works, i was able to pay 👍

how to solve this issue ?

viral silo Apr 15, 2023, 3:53 PM

#

merry sky how to solve this issue ?

please go to the link above

merry sky Apr 16, 2023, 5:04 PM

#

@viral silo seriously? Anymore I am thinking you are bot . Because you don’t read our message and write automatically. I said 1000 times . Your links is not helpful !! Over the 20 days I could not using because of your payment issue . It is not related with bank issue . I am thinking that Openai does not solve this problem on purpose and does not respond

viral silo Apr 16, 2023, 5:08 PM

#

merry sky <@456226577798135808> seriously? Anymore I am thinking you are bot . Because you...

you can email support@openai.com or you can go to that web page link, I am just trying to show you were to go to let OpenAI know you have a problem

merry sky Apr 16, 2023, 5:11 PM

#

@viral silo I said but I will say again . I already write them , send email , looking all links , writing in discord. But there is no any response. For example you , if you can not ask them our problem , why you are here ? Chatgpt can do what you do now .

viral silo Apr 16, 2023, 5:14 PM

#

merry sky <@456226577798135808> I said but I will say again . I already write them , send ...

As there are now 3 companies involved (OpenAI, Stripe and your Card company) it can be tough to find the cause of the problem, I know you have come to the conclusion that it is all down to OpenAI, but that may not actually be the case. Things are calming down at the OpenAI side as most people get their payment issues fixed, so they will have more time for cases like this one

merry sky Apr 16, 2023, 5:18 PM

#

Actually there is 1 company involved . Because 1- it is not related with bank I am 100% sure. Stripe payment system is chose of openai. So it is releated again openai in my side. Integration problem is not my problem , is openai problem . And openai should response us in time . If you open they chat in help page you will see that “ we will response you in 1 week” but it is not true .

merry sky Apr 18, 2023, 3:14 AM

#

now I paid to another company same card and using the stripe. So there is no problem with bank and stripe.

#Payment Issues with ChatGPT Plus Upgrade, country : France