Hey hi. You've explained really clearly, I think I understand what you're explaining.
We're community members here, like yourself, nearly all of us; even the mods are volunteers, not OpenAI employees. The very few here who do work for OpenAI have gold names, #server-staff .
There are a few ways to reach out to OpenAI help here, and one is #1070006915414900886 .
It's probably very difficult for OpenAI to track the chats here in these channels, there's over 100k of us that may chatter about all kinds of stuff, so I wouldn't consider explaining in this channel to be 'letting OpenAI know' - but we have decent evidence they check both #1070006915414900886 and #1070006151938314300 - some even get visibly answered by gold names.
I recommend making a bug report, and in either the initial post or the follow up post, explain in detail with your screenshots as you choose. You may find that other community members may spot your report and add their own discussion about similar situations, if any has happened.
Be careful not to include any PII; you can use something like Paint and draw a filled in rectangle over any info that might be PII (community members can see these, so do protect yourself in general).
Note that there's an exact process to make a bug report, this may be your first so please do read these instructions, and if you have any trouble making the bug report, do ask for help. It's okay to reply back to this, I'll help as I can. I'm a volunteer guide - not an OpenAI employee. I can't help with the part you need OpenAI's help with. But I can help ensure you can make the bug report if you feel stuck, sometimes people say it's confusing. https://discord.com/channels/974519864045756446/1295975636061655101