Jurassic World Alive Market | Jurassic World Alive | Page 1

sinful wolf Oct 31, 2025, 1:38 PM

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Hey i have a new Account. I created an account on the Market for the Short range Capsule. But always when i try 2 log in, i have 2 copy my Support key, and the Market site says always its wrong. Maybe i can get help here . ty

rocky torrent Oct 31, 2025, 10:37 PM

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The best way to get this sorted is to contact our support team directly at support+alive@ludia.com

Make sure to include your Support Key and mention that you recently created a new account for the Market. They’ll be happy to look into it and help you get back on track.

I will also let the team know about this. Thank you so much!

keen robin Oct 31, 2025, 11:02 PM

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Sadly it will be a waste of time because Ludia support tell you to contact xsolla who then tell you to contact Ludia support etc….
I have 4 accounts and completely messed up when I put the wrong support keys on when I signed up - I’m old and crap with tech - and I only did one correctly .
That was when it first started ages ago.
I spent hours emailing support with xsolla and Ludia and got nowhere so 3 of my accounts have never had a short range scent, and I’ve not been able to buy from there either.

rocky torrent Nov 3, 2025, 10:05 PM

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Hi @sinful wolf is this in Xsolla? if it is Xsolla you need to contact Xsolla Support.

keen robin Nov 3, 2025, 10:38 PM

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Exactly what happened to me - don’t waste your time!

sinful wolf Nov 4, 2025, 5:09 AM

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rocky torrent Hi <@270881205514272769> is this in Xsolla? if it is Xsolla you need to contact ...

Hey, i just sended an Email 2 Xsolla, wait now for the answer.

keen robin Nov 12, 2025, 4:05 PM

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sinful wolf Hey, i just sended an Email 2 Xsolla, wait now for the answer.

And how did you get on?

sinful wolf Nov 13, 2025, 2:44 PM

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keen robin And how did you get on?

Just a waste of Time. Xsolla said i have to contact Jamcity xD

#Jurassic World Alive Market