Didn’t receive Grand Premium Rewards | Jurassic World Alive | Page 1

sweet copper Aug 30, 2024, 3:29 PM

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Hi, I purchased the Grand Premium pass through the Web Client, but haven’t received any of the rewards from it. It is marked that I have Grand Premium, but I have gotten none of the rewards. I put in a support message and ticket already, but wanted to post here for better visibility chance. All help is greatly appreciated, thank you!

celest creek Aug 30, 2024, 3:43 PM

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Hey there, we are investigating this urgently. We apologize for the inconvenience.

sweet copper Aug 30, 2024, 3:52 PM

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Thank you so much

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I have my support key and the receipt from the client for the purchase if that helps

celest creek Aug 30, 2024, 3:59 PM

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Excellent! Please provide those in the support ticket so that we can investigate! We appreciate your patience on this.

sweet copper Aug 30, 2024, 4:06 PM

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The support ticket has the key, I didn’t attach the receipt though, somehow didn’t cross my mind till later. Can I retroactively attach it?

celest creek Aug 30, 2024, 4:08 PM

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That won't be a problem!

sweet copper Aug 30, 2024, 4:16 PM

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Figured out I could upload them to the support chat I had previously opened so I sent them there.

sweet copper Aug 30, 2024, 6:32 PM

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Sorry if I am pestering you, but was wondering if there was an update on this? When I look now it says I have Premium and can pay $19.99 to upgrade to Grand Premium, but I paid for Grand Premium already. Thanks again for any help.

#Didn’t receive Grand Premium Rewards