Hello there, my friend, I'm sorry to know that you have experienced this inconvenience with the Premium Pass purchase. The delay in our response is due to a high volume of requests to the player support team, but I'm sure an agent will reach out to you as soon as possible, please be sure to send a screenshot of the receipt if you have not done so already, this will help out to speed up the resolution of the ticket. Thank you for your understanding and patience.
#Purchase The premium pass, didnt get the item
vernal trellis
vernal trellis
Hi there, please attach this information on the ticket that you open for Support! Thank you!
pale flame
This is why I won't buy anything from shop lol
vernal trellis
Hi there, The delay in our response is due to a high volume of requests to the player support team, keep in mind that responses are usually delivered within 5 business days. However, depending on app updates or unforeseen circumstances, there may be additional delays in our response. Please do not open more than one ticket, as this might cause confusion and delayed the resolution of your case! Thank you for your understanding!
silent kite
The support team has reply my email thx u @vernal trellis