#support isn't helping or understanding.

1 messages · Page 1 of 1 (latest)

covert furnace
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I've experienced a bug, twice now, once before the update, and once after the update.
I won a battle, my new score pops up, but after returning to the battle menu, my score is the same as it was before the battle.

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After winning another battle, I reached a new high score, but back at the battle menu, I was still showing my previous score, BUT, the leaderboard has my new score as my high and current.

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So now, when I battle again, my score will be calculated from the 5790 score, instead of the 5826. (Which should actually be 5855 from the previous time it didn't award my trophy's

tardy wedge
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Hey there, I'm sorry to hear about what you've experienced with your Trophies. If you have already gotten in contact with our support team via ticket, please wait until they get back to you. If you haven't done so yet, please provide the same details you have provided here on Discord along with the screenshots so they can gather as many details as possible concerning what happened to your Trophies. Appreciate the report!

covert furnace
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I've given all the screenshots to support through the ticket I started. They are either not understanding, or not trying to help. I would love to post the replys I'm getting from them, but I don't know if that's allowed. Nothing remotely helpful through my support ticket

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After 1 loss

tardy wedge
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I truly understand how you feel concerning the trophies you've lost; however, be assured that an agent will take care of your case soon. Appreciate your understanding my friend!