game-faq

[fallen hatch]

Arknights: Endfield FAQ

Download & Installation

Q: How do I download Arknights: Endfield?
A: Endministrators can download the game from the official website, the App Store, Google Play, PlayStation®5, Google Play Games on PC, or the Epic Games Store.
View the download link from the Arknights: Endfield official website: https://endfield.gryphline.com/

Q: How much storage space does Arknights: Endfield require?
A: Different devices will require different amounts of space:
PC: 50GB or more free space (an additional 40GB is required when extracting files)
※ Install on an SSD for better gaming experiences.
iOS: 25GB or more free space
Android: 25GB or more free space
PS5: 60GB or more free space

Q: What are the system requirements for Arknights: Endfield?
A: For a smooth installation and gaming experience, please check out the following minimum and recommended system requirements:

[PC]

• System Requirements
  Operating System: Windows 10 64-bit or Windows 11 64-bit
  DirectX Version: 11.1 or higher
• Processor
  Recommended: Intel Core i7-10700K or equivalent or higher
  Minimum: Intel Core i5-9400F or equivalent
• GPU
  Recommended: NVIDIA GeForce RTX 2060 or equivalent or higher, with the latest GPU drivers installed
  Minimum: NVIDIA GeForce GTX 1060 or equivalent
• RAM
  Recommended: 16GB or higher
  Minimum: 16GB
• Storage:
  50GB or more free space (an additional 40GB is required when extracting files)
  ※ Install on an SSD for better gaming experiences.

[Android]

• Operating System
  Recommended: Android 11.0 or HarmonyOS 4.0.0 or later (HarmonyOS NEXT currently not supported)
  Minimum: Android 10.0 or HarmonyOS 2.0.0 or later (HarmonyOS NEXT currently not supported)
• Processor
  Recommended: Snapdragon 8+ Gen1 / Dimensity 9000 / Kirin 9000S or equivalent or higher
  Minimum: Snapdragon 855 / Dimensity 1000 / Kirin 990 or equivalent
• RAM
  Recommended: 8GB or higher
  Minimum: 6GB
• Compatibility Requirement
  Except for Imagination's D-Series, other PowerVR GPUs are not supported.
• Storage:
  25GB or more free space

[iOS]

• Operating System
  iOS 15.0, iPadOS 15.0 or later
• Device
  Recommended: iPhone 13 Pro, or iPad with an A15 chip or equivalent or higher
  Minimum: iPhone XS, or iPad with an A12 chip or equivalent or higher
• RAM
  Recommended: 6GB or higher
  Minimum: 4GB
• Storage:
  25GB or more free space
  [PlayStation®]
  PlayStation®5
• Storage:
  60GB or more free space
  ※ Game performance, stability, and graphics are still being optimised. Running the game on devices that do not meet the minimum requirements may cause issues like stuttering and frame drops. Thank you for your understanding and support, Endministrator!

Q: What should I do if it prompts "Not enough storage space" when installing the game on PlayStation®5 despite having enough space?
A: We are aware that in some cases, PlayStation®5 users with sufficient storage may still receive a "Not enough storage space" prompt during downloads or updates. Solution: Please try uninstalling and then reinstalling the game.

Servers & Login

Q: What servers does the game currently offer? What are the differences between them?
A: The game currently has two servers: Asia Server and Americas / Europe Server.
The time zone for the Asia Server is UTC+8. The time zone for the Americas / Europe Server is UTC-5.
When logging into the game for the first time, Endministrators can check the server response time on the startup screen. We recommend choosing the server with the lower response time to start the game.

Q: Is there cross-progression between different servers or platforms/devices?
A: In Arknights: Endfield, game data is separate and not shared between servers. Players are also unable to add friends or use blueprint codes across different servers.
By logging in with the same Gryphline Account, your game progress on the same server is synced across different devices and platforms (PC, Android, iOS, PS5™).

Q: What impact will the selected country/region have after downloading?
A: After downloading the game and logging into your account, the country/region selected from the dropdown menu will not affect your gameplay and is not related to server selection.
Please submit authentic and valid information based on the actual situation. The account holder must bear any consequences or responsibilities arising from providing false information.

Q: I am playing on the PlayStation®5 platform. Can my account progress be shared with other platforms?
A: After linking an eligible PSN account with a Gryphline Account, you can log in using the Gryphline Account on iOS, Android, or PC, or log in on PlayStation® with the PSN account linked to the same Gryphline Account to share the same game progress.
For details regarding PSN account cross-progression, Endministrators can visit the official website's [PSN Account FAQs] to obtain detailed information.

Q: Why was a new account created when I logged in using my Google account?
A: You may have created two different Gryphline Accounts: one via Google third-party login and another using your Gmail address. Please check and ensure you are using the corresponding login method.

News & Events

Q: Where should I go for the most up-to-date game info?
A: Please follow our official social media channels to obtain first-hand information.

Q: I want to discuss the game with other Endministrators and seek help.
A: You can join the official Discord server to seek help from other Endministrators.
Invitation Link: https://discord.gg/akendfield
Please pay attention to complying with Discord platform and server rules to create a friendly and orderly discussion environment.

Gameplay

Q: How do I claim the Arknights: Endfield Pre-Order Bundle?
A: Pre-Order Bundles purchased via the PlayStation™Store will be automatically delivered to the game character associated with the Gryphline Account you first used to enter the game on PlayStation®, after you complete the main mission [Chapter I Process I: Break the Siege] and unlock the [Acquisition Center]. If you still don't receive the bundle after completing the mission, please try restarting the game.
For more questions regarding PSN accounts, please refer to the Arknights: Endfield PSN Account FAQs.

Q: Why can't I adjust the graphics settings? / Why are some graphics options locked?
A: Your device model does not support higher graphics settings. To ensure the best gaming experience, the available graphics options have been limited.

Q: What should I do if I become stuck somewhere in the map?
A: We are aware that under specific circumstances, the controlled operator may enter unintended areas or cause the game to freeze. Solution: Please try using a [TP Point] within the scene or use the [Settings > Control > Unstuck] feature to resolve this.

Q: What should I do if the webpage won't load when using a PC?
A: We are aware that PC users may see a "PlatformProcess is not responding" message when opening webpages in-game. Solution: Please select "Close the program" and try opening the page again.

Q: Where can I find customer support?
A: You can obtain customer support through the following channels: 1. Within the Arknights: Endfield game: Go to [Settings] > [Platform & Account] > [Contact Customer Support] to submit feedback. 2. You can also go to the official website: scroll to the bottom and click [Contact Us]. 3. You can also contact us via the following email: [e-mail]