#Help

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odd cove
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Help , I have everything activated

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lament locustBOT
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Support Ticket

We want to help you to the best of our ability, but first we have to ask and make sure you have taken the proper steps to installing SideStore before we can help.

Ensure The WiFi AND VPN Are On

Without WiFi AND the WireGuard VPN, SideStore cannot function correctly. Try toggling the VPN a few times.

Ensure You Don't Have AltStore

If you have AltStore installed as well as SideStore, you will only be able to install 1 or NO apps in SideStore!

Ensure Your Anisette Server Works

If you are using the official SideStore server you can check https://ani.sidestore.io/ in Safari for a text output.If there is no output, ping a Project Developer immediately!

Provide SideStore Log Files or Screenshots

Please provide as much information about the error you are experiencing. You can send the minimuxer.log file from inside Files > SideStore as well as in-app screenshots, and that would help us diagnose your issues much faster!

Finally, The Hardest Requirement...

Patience! Please have patience with our Helpers and Developer staff, we are all open source maintainers who do all of this for free on our own time. Thank you!

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Refresh

Can't Refresh or Install Apps

  1. Disable your cellular data / connect to a stable Wi-Fi network.
  2. Ensure that Apple domains, and the domain for your anisette server, are not restricted. Check the following:
    • Turn off any DNS blocking domains such as oscp.apple.com.
    • Disconnect from school/work Wi-Fi, and try connecting to a restriction-free network.
  3. Verify VPN is connected in the WireGuard app.
  4. Turn off, then turn back on WireGuard, and wait a few seconds in Sidestore before trying to refresh.
  5. Create a brand new pairing file:
    • If none of the above worked, it is very likely that the pairing file is corrupted. You can reference the documentation on how to create a new pairing file here.
    • After creating a new pairing file, go to Sidestore settings and press "Reset pairing file," then choose the new pairing file you just created.

Link to Documentation

Used count: 63 | Created by neoarz at 1736546737 | Last updated at 1736546737