#I need to cancel my subscription

2 messages · Page 1 of 1 (latest)

lusty ridge
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Hello, why is there not an option to cancel my subscription on the website? I don't understand why I needed to create a separate account for Discord to get support and cancel my subsciption. PLEASE add this ability to your website.

I need to cancel my subscription effective immediately. This was originally only going to be a temporary subscription pause, but now that I see I cannot cancel my subscription myself when needed, I won't be re-subscribing in the future unless the ability to manage your own subsciption is included online.

Thank you in advance for canceling my current subscription.

prime mica
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You don’t need Discord to cancel your subscription. We offer support directly through the in-app support chat and our support email as well.

If you don’t see a Cancel button on the website, it usually means that your subscription is already canceled and will simply remain active until the end of the current billing period.

You can also manage your subscription at any time through our billing portal here:
https://billing.starryai.com/p/login/00g6rL4aKg2I0nKbII

If you have any trouble accessing it, please let us know and we’ll be happy to help.