I cancelled my subscription and it didn't cancel charging me again. | the starryai way | Page 1

muted bane Aug 25, 2025, 2:39 PM

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I had cancelled my subscription a WHILE ago and for some reason it didn't go through because I was charged. Who do I talk to 1. Make sure it is cancelled and 2. Get my money back

stable fulcrum Aug 25, 2025, 5:57 PM

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@fresh hull

fresh hull Aug 25, 2025, 10:02 PM

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Hey @muted bane,

This is definitely not the experience that we want you to have with starryai. Can you please submit a refund request/send more details via our in-app support? We will make sure this is resolved promptly.

muted bane Aug 25, 2025, 10:33 PM

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I don't have all the information you need for it tho which is why I'm asking here

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I just managed to find it and submitted it. But I didn't notice no cancellation email despite me putting in for it to cancel. So That's why it took me so long

fresh hull Aug 26, 2025, 11:59 PM

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muted bane I don't have all the information you need for it tho which is why I'm asking her...

We currently don’t send confirmation emails for cancellations. I see your support ticket has already been handled, so everything should be sorted out now. If you notice anything off on your end, just let us know and we’ll take care of it.

#I cancelled my subscription and it didn't cancel charging me again.