#‘Pro’ subscription not working
4 messages · Page 1 of 1 (latest)
looks similar to accounts that have been banned for breaking rules. Most often for generating NSFW content. My guess is based on previous user reports. Yours may be different.
Only support can really check and confirm this.
At least the account you linked to looks like that if it had previously generated and published images and it is not a newly created account.
check it out after logging in to the starryai website
if you log in to a different Google account or different Apple ID.