tidal cypress
At the end of the match, the result screen goes in, and then the game auto played the intro video just like when we started the game, and then this appears and i can't get into the game or continuing the game, it requires me to restart the game after every match to play again.
pseudo kite
I request you to please try to do the following :
Since u are on PC, please help us by running the utility using the information available in this link https://support.my.games/wrf_int/tech/4608 and after that, kindly create a ticket using this link https://support.my.games/wrf_int/tech/4608/newticket and the Support Team should be able to check the technical logs and figure out what went wrong here.
In case you find any difficulties in running the utility tool, please help by obtaining a clear screenshot and video showing the alpha numeric game / match id at the top portion of the screen and including the same in your support ticket. However, having the technical logs from the utility would really really help.
Please lemme know if u face any problems in creating the ticket.
Kindly also try to verify the game files and see if this solves the issue. Sometimes, verifying the game files helps to automatically resolve such issues. If that does not work, please try to first take a screenshot of all your changes to the graphic settings and key bindings and then try to reinstall the game.
Please let me know if the issue persists after verifying the game files and after reinstalling the game.