I've had a support ticket for a week now. Is that normal or do I need to make a new one?
#How long does it usually take for tickets to be answered?
forest cliff
thorny matrix
It takes a few days sometimes shorter due to the issue
high wyvern
Yah their turnarounds are a bit too long
eternal wedge
Hi B1lly Swank! It mostly depends on the complexity of the issue and the queue. Remember that adding new messages to the ticket while waiting for a response may prolong the wait, as it sends your ticket back to the queue. Please be patient and wait for Support to get back to you.
forest cliff
Hi B1lly Swank! It mostly depends on the complexity of the issue and the queue. ...
They got back to me about the messenger subscription rewards but they sent a link that opens the messenger chat with them. I already did this and subscribed. I dont see an option to link Facebook or war robots so im very confused here. Ive done what im supposed to and im not getting a code from them.
odd axle
They got back to me about the messenger subscription rewards but they sent a lin...
If you find the solution, please let me know. I've had this same problem since I started.
eternal wedge
They got back to me about the messenger subscription rewards but they sent a lin...
Could you please let the support team know that the link isn't working for you, so they can suggest an alternative solution?
forest cliff
If you find the solution, please let me know. I've had this same problem since I...
If i had to predict the solution after what ive been seeing is them fixing the bot. EVERY time i open the messenger channel it says i opened it with a link even when i didnt. Its either that or straight up giving the code cause i see no other way to remedy us not getting our rewards especially when there's not an option to link facebook to war robots so idk how they would even verify it in the first place unless they send a code in chat.
I gotta wait for a few hours or days again for another response from support most likely cause i had to send a message in the ticket so it will be a while till i can update.
odd axle
Ya, same issue
eternal wedge
The issue is on Facebook's side with the bot. If you're experiencing any issues with claiming your rewards, you need to contact our support team and wait for a response. The rewards are being distributed manually, which is causing the longer wait time. Please be patient, you will receive your rewards, it’s just taking longer for the team to respond 😔