**Please post here if you're having UI (User Interface) related issues.
Use the format below:**
Issue:
Screenshot/Video: ```#[Archived] Update 21 - UI Issues
plain token
ember cloak
Platform: Switch 2
Issue: While on the Settings tab of the menu in the game, if you press the back button to go back to the game the UI disappears.
west summit
Gameloft, please explain why the Red Dot of Doom is STILL NOT FIXED. I have several versions of this game and play them daily. I'm so disappointed the red dot is still a problem and has ruined update day. Shame! DO BETTER!
pearl prawn
PS5
• UI just completely disappeared and now I can’t view any menus or save my game. Can’t switch tools. Nothing.
stoic sleet
Platform: PS5
When trying to edit in character customization (face, eyes, hair, etc) rather than zooming in on the face it zooms way off into the sky or void if you do it inside
terse fossil
PS5: changed my time of day, finally since it was fixed, and had to immediately force close the app because the only button that I could press was square. You can see that all button prompts are gone from my screen.
obtuse mesa
Platform: Switch
Issue: Changing the settings and backing out causes all the buttons to stop working and crashes the game (I.e. used “offset time of day”, exited the menu) the joycons work but none of the buttons do except the home button and screenshot.
ember cloak
These are still an issue despite the Offset Time of Day bug fix. Posting here since it's also a UI issue.
Platform: Switch 2
Issue: Saving and logging out by turning the game off by using Return to Title freezes the game and the game crashes after freezing for a while with the saving spinning thing freezing in place. Or you have to manually exit the game and close the game that way which brings up the game has crashed There was a problem, and the software needed to close, popup.
Basically, Saving and using the Return to Title button causes the game to freeze and then crash while the spinning thing is spinning and is saving the game to return to the title screen.
Sometimes it works and saves and returns to the main menu title screen but most of the time it just freezes and crashes.
If it helps to pinpoint it, it started with the recent Cinderella update.
Fixing the menu and Time of Day offset bug did not fix the bug where if you press the back button from the Settings tab to close the menu causes the UI to disappear and the bug where if you Cloud Save or Save and press Return to Title the game freezes and crashes.
abstract juniper
Platform: PlayStation 5
Issue: when going into settings turning down the SFX and exiting out of it cause UI to disappear and nothing is opening
normal tusk
Platform: PC
Issue: When changing my avatar hair the camera goes off into random places. Sometimes up in the sky, sometimes below the ground. This is random, sometimes it works fine. But when I can't even see my character, it makes choosing a hair style difficult.
drifting ore
plz fix the red dot. or explain why you can't it seems to be with only furniture at least with my game.
empty spade
URGENT ❗ ❗
Platform: PC
Issue: can't change any face settings because camera keeps going down, restarting the game doesn't help
Screenshot/Video:
azure plover
Platform: PC
Issue when wanting to change body/face settings the camera zooms either out very far or into my feet or body?? Yesterday it seemingly fixed itself, when I went to record it (see first video) but now it is happening again
Edit: After going into my "all" category and hovering over new clothes (similar to the hats in first video!) it fixed itself again. It appears to be linked to newly unlocked clothing items (maybe hair too?) still being seen as "new". If anyone else reporting this could double check this for the Devs that would be great :) <3
wary jewel
Platform: switch
Issue: since the last update, when saving and exiting the game through the menu, the screen flashes black and white very quickly. Very worrying for those with seizures if others experience this.
drifting chasm
Platform: PlayStation 5
Issue: The save/exit screen at times gets put on main screen with transparent background when traveling or cooking. When trying to exit the transparent screen it goes back to cooking screen or screen/ game freezes and the game has to be manually shut off from psn home screen.
violet tendon
PS5
• UI just completely disappeared and now I can’t view any menus or save my ...
PS5
Same issue, all buttons stop working. No tools, cannot open clothing, furniture mode, or main menu. But I don't know the cause. I was in the menu and looked at the starpath then nothing worked. I had to force close my PS5. This may need a hot fix.
dim lake
These are still an issue despite the Offset Time of Day bug fix. Posting here si...
Same thing happening on PS5
paper oriole
PC
For some reason on Tiana's stall there is dish called "Glazed Donuts" that did not have a price on the stall just a "-" and the game will not allow me to purchase it.
tight kettle
Playform: Switch
Issue: no stamia bar
frozen pasture
Platform: PC steam
Issue: When I use the new group mode nearly all the time my game crashes. It starts flashing and I am unable to do anything but to close the game. It happens even when I haven't used group mode
fiery flame
Platform: PC/Steam
Issue: Wardrobe, Favorites menu is empty
Edit: It's under "Presets" now. I'm sure this wasn't mentioned in the patchnotes.
molten cave
Platform: Mac
Issue: The disappearing and flashing UI introduced with the Cinderella update is still happening. After backing out of one of my Ancient Vacuums I got an overlapping flashing screen.
The only way out was to Command + Tab to the Dock to quit the game. A crash log isn't generated, because it's not a Force Quit, but to me it's a crash and needs to be fixed.
lethal horizon
Platform: Nintendo Switch
- The focus and aperture settings are now missing in photo mode.
split tendon
Platform: PC/Steam
Issue: Adjusted audio in settings and when I exited the menu the UI completely disappeared. I can not access the menu or change tools.
Screenshot/Video:
warm rune
Platform: PS5
Issue: still have the red dot in collections menu
pulsar rampart
Platform: Switch
Issue: Seems like the Privateer Slops pants are glitched. When I put them on, it won't stay that way when I get out of the tab. It'll take off whatever else I put on after I put on the pants as well
spare rapids
Platform: Xbox Series X
Issue: The game is unplayable for me the last few days because it gets stuck on the saving menu and won’t let me exit it. It happens when I save but also when I’m at the crafting table. I can run around but not do anything else at all, and the save menu is imprinted over the game
crystal fox
Platform: Apple Arcade/iOS
issue: backpack storage still not fixed. It’s better than before, being that the main part of the backpack is mostly corrected. But the companion storage still overlaps by one spot. As well as it having two different looks (one fine, one “broken”) depending on which chest you open. 6 spots across vs 7 spots across.
turbid cradle
Platform: Nintendo Switch
Issue: sometimes when coming off the menu section everything disappears from the screen. So the tools selection, the horse selection, the inventory selection and the menus, the energy bar and the quest tracking. No buttons work either then except for the home button on the switch. Only way to fix is it close the game and go back in. I’ve never had this issue before.
waxen igloo
Platform: PC (Windows)
⚠️ PHOTOSENSITIVITY WARNING⚠️
I love it when exiting building mode can result in my game getting a seizure, and then in turn, try to give me a seizure that also locks my game in a strobe inducing mess.
Also, does not help that this just suddenly happened, and it appears to just happen on random, as it isn't the first time this has happened, and although I'm just annoyed, I'm worried for the people who are genuinely photosensitive, especially since it happens out of nowhere with what i experienced and experimented, can't be triggered manually.
spice vigil
Switch
Red dot never goes away. I have check every update and still there
lofty tide
Platform: Switch
Issue: Red dot is even worse then before. It used to be only one on area and now it stays on all areas and DLC areas and doesn’t seem to disappear.
stiff mist
Platform: PC Steam
Issue: This is what happens when you try and change your hair colour/hairstyle. Please fix
Screenshot/Video:
keen drift
Switch
UI gone, frozen some times too
gloomy flare
Platform: PS5
I’m having an issue with character customization. When editing features like the face, eyes, hair, etc., the camera zooms off into the sky/void instead of focusing on the character.
finite lily
Not sure if this counts but I have had this room expansion problem now for a long time and im really getting to the point where I need more rooms and well my beauty and the beast room has one little red square that interferes with being able to place anything there, and no I do not have anything on the ceiling in that area either. But I wanted to know if any one has had this unbuildable room problem, ive had it ever since let’s see…..uh Peter Pan release and I started noticing it when I was working on Prince Erics ship, back room was like this and now ALL MY added rooms ever since have been like this…….talk about I CANT BREATH it really does feel suffocating.
terse fossil
TW: flashing lights!!!
Ps5: game froze like this until I force closed it while trying to exit out of furniture mode.
hallow umbra
Platform: X Series X
Solo.
Menu issues. Most common. Not escaping Event dreamsnap.
Had an odd menu glitch.
See attached link for video.
https://www.xbox.com/play/media/YQDigk4Spr
Enjoy!
waxen umbra
Platform: Switch 2
When using the Switch in portable/touchscreen mode, it’s near impossible to grab the scroll box to rapidly scroll through long lists (like the crafting options). You can swipe up or down to scroll a page at a time but it’s really difficult to touch the scroll box itself to drag up and down. Works every so often. Feels like you need more tolerance of what constitutes a press and hold on the scroll box.