**Please post here if you're having issues related to DreamSnaps.
Use the format below:**
Issue:
Screenshot/Video:```#[Archived] Update 20 - DreamSnaps Issues
mossy wraith
winter geyser
Platform: Xbox
Issue: voting on dreamsnaps throws this error every few images. This is after I just downloaded the winter ball update
mighty iron
Platform: PC/Steam
I saw ppl having issues with this in update 18
I 100% submitted my dreamsnap last week, but in voting the button is disabled, as if there is no submission
onyx scroll
Platform: PS5
Issue: can’t submit a dream snap
hearty mango
Platform: PC/Epic
Can't claim DreamSnap rewards from mailbox
zinc bison
Platform: PC/Steam
Issue: Dreamsnaps wardrobe tag section is completely disorganized and not listed by most amount of tags to the least amount of tags, many items do not even show tags at all. For example, I'm hovering over the festive scarf in the below image and it shows zero tags.
vivid oasis
Platform: PC
Issues: Pretty much all DS results are showing scores in the 20s for the Until Midnight DS. Seeing it across the board on dreamer's portal.
novel epoch
Platform: Xbox/PC
Issues: When voting on Dreamsnaps, I will vote and use the skips. When I hit the 10 skips and go back to the menu, all my votes go away and skips resets. I do not get moomnstones either when it does actually work. This happened last week and again this week. I contacted Gameloft support last week on their website with photos but no ticket number. Added notes again today to same chat but no response from them. I am now missing 2 weeks of moonstones from voting and not sure any of my votes counted either.
glossy berry
platform: ps5
issue: items in the dreamsnap filter are no longer in tag order. happened with both outfit and decor challenges
warped lava
Platform: all
Issue: same as above. Dreamsnaps filter is essentially useless as it does not order items by most tags to least. Unsure what criteria its ordering by.
plush blaze
Platform: PC/Steam
Issue: I remember submitting last weeks Dreamsnaps, but now the Dreamsnap page shows no submission for it. I did it from my gallery. I had the conformation pop up after that it had been submitted.
Issue 2: I had submitted this weeks on Wednesday from my gallery as well. But yesterday when I checked the page, it showed no submission, I did it again but this time I submitted it straight after taking the picture. I checked today, so far the game registered the submission.
sour terrace
platform: steam, ps5, switch 2
issue: dreamsnap submissions (sometimes) aren’t registering on different platforms/consoles? last week my mom submitted her dreamsnap (magesty on ice challenge) on my ps5, but this week when she opens her game on HER ps5 it doesn’t show she has a submission. on my ps5 and on the switch 2 it shows the submission is there. i also submitted a temporary dreamsnap for this weeks challenge, cozy holiday cheer, on my ps5 on wednesday december 24th, but then went back today (dec 27th) to change it and i did so through steam (pc). i submitted it and made sure it went through (shows correct submission on steam), but on my ps5 and my switch 2 it is still showing the first photo i submitted even though the cloud saves are up to date.
knotty summit
Platform: Switch
Issue: Game crashes the second I hit Submit for DreamSnaps. This happens all the time, I spend time trying to make an amazing DreamSnap and then after getting all the characters posed and right, the Settings Perfect, and motifs placed. The game crashes and I lose everything once I hit submit. And it is impossible to recreate the exact shot I was wanting to submit again. It just happened again with this weeks DreamSnap. I always screenshot my Snap and Tag Counts before submitting so I can recreate them as best as I can after a crash…
My Lost DreamSnap:
scenic urchin
Platform: PS5
Issue: when capturing dreamsnap it doesn’t react items in category “CUTE”. It doesn’t count cute items at all and it is dreamsnap theme so it’s kinda bummer that I cannot submit now just because of bugs and in game issues. And this is not first time i cannot enter dreamsnap because of game issues!!! Very annoying! But same time premium shop ofc works like it should and they fix all premium shop bugs at same day but not when you need to earn in game currency.
bitter crest
Platform: XBOX 1SX
Issue: Cannot submit DreamSnap. Says it contains Touch of Magic items. I do not have any. Plus I've switched the toggle to OFF, still says it. I've tried for 3 days now.
crystal hinge
Platform: switch
Issue: dreamsnaps for Pattern Part shows no submission even though I received a confirmation pop up when I submitted my entry. No reward has been issued.