**Please post here if you’re having Premium Shop-related issues.
Use the format below:**
Issue:
Screenshot/Video:```#[Archived] Update 19 - Premium Shop Issues
hollow helm
formal frost
platform: ps5
issue: i have completed all quests from the “once upon a dance” dream bundle (had the dance cutscene) but did not receive the curly ribboned mane as advertised on the bundle’s shop page. there are no more quests associated with the bundle in my quest log. the bear is nowhere to be found in my facial hair category and still appears locked on the bundle's shop page
tender drum
Platform: PS5
Issue: Same as above. I have finished the dream bundle quests, and do not have the curly ribboned mane listed in the bundle.
Edit: I saw we got a new quest today, and I assume there will be another one later for the beard. I think it would be helpful to include the amount of quests and what characters you need unlocked in the bundle’s quest description to avoid future confusion.
Ex. “Unlock this bundle to access X exciting new story quests!
Requires: Character name”
tribal prairie
Platform: All
Same as above. Don't have the beard & finished the quest. Showing item is locked.
quasi nymph
platform: switch
Issue: (same as above) I have completed all quests from the “once upon a dance” dream bundle (had the dance cutscene) but did not receive the curly ribbon mane as advertised on the bundle’s shop page. there are no more quests associated with the bundle in my quest log. the beard is nowhere to be found in my facial hair category and still appears locked on the bundle's shop page.
crude geode
Platform: PS5
Issue: I just purchased the Storybook Vale Magical Edition, which is meant to have 10,000 moonstones included. However I only recieved 5000 in my mailbox. Is this a bug or something else because it was the expensive pack
worn badge
Platform: PS5
Issue: purchased sally dress which was the only item I wanted, and as purchase was completing, screens started flipping fast and auto selecting more screens to also purchase zero pack, which went through unfortunately and was going to keep purchasing more before I closed it, sadly I did not want to spend for the zero pack 🙁
trim zenith
Platform PC/Steam.
Issue: "Once Upon a Dance" Dreambundle´s last reward Curly Ribboned Mane didnt unlock after finishing the last quest.
elder jungle
Platform: Switch
Issue: Completed all quests from the “once upon a dance” dream bundle, but haven’t receive the curly ribboned mane, which is part of the items from the bundle. No further quests have appeared and the mane is showing as locked on the bundle page.
pale token
Platform PC/Steam.
Issue: "Once Upon a Dance" Dreambundle´s last reward Curly Ri...
Same on PC (Epic)
UPDATE: OK it finally showed up but expectations weren't set resulting in confusion. Lots of quests in between that were spread out over several days, when the other items were front-loaded in quests that could be done in a single day.
queen ocean
Platform: Switch
Issue: I've bought the Halloween Castle Skin (Dreamcastle) in the premium shop, but can't change the Skin in the work menu.
sand slateBOT
**Reminder that this channel is for bug reports only. If you wish to help players, please do so in #dreamlight-help **
native storm
Platform: Switch
Issue: I've bought the Halloween Castle Skin (Dreamcastle) in t...
Same issue on steamdeck
waxen horizon
hasty gull
Platform: Xbox
Issue: Purchased the sanguine evening ensemble and its disappeared for my wardrobe. Bought on 10/29/25. Premium shop says it’s been purchased.
junior crest
Platform: Xbox, Issue: Purchased new baby pegasus house and didn't receive it. I didn't receive new item pop up after purchase. Game took my moonstones and says I own it, but it's nowhere to be found. Can''t even buy duplicate at scrooges store. My bad didn't realise it was a house skin for player, genuinely thought it was an item intended for use by the baby pegasus.
spring lance
Platform: Xbox
Issue: Purchased the Ariel bundle and placed the desk in my house. Cannot remove it from the house once placed. I'm having the same issue with a crafted rustic wooden case. I placed it on the ground in forest of Valor and now I can't select it in furniture mode to move it at all. It's a permanent fixture 😭
magic reef
Platform: PS5
Issue: Probably my mistake but I bought the Baby Pegasus house skin because I assumed it was also a companion house where you could equip the baby Pegasuses. I spent 3000 moonstones and find it very misleading because you can’t add the baby pegasuses. Not sure what the point of naming the house skin that is.
brazen cradle
Platform: Steam
Issue: Well skins won’t stay changed after closing the game in WBR. It always reloads to the default skin.
tiny mulch
The Well skin in the Seasonal Bundle has a typo; the "IV" around the base of it actually reads "VI".
Actually just noticed that's on the default Plaza too, now
crimson schooner
Platform pc
Issue bought something from recommend now it’s refreshed it’s showing me the dream bundle which I can easily purchase from below recommend…
white lava
Platform: PS5
Issue: Can't save the Deluxe seasonal bundle, even though both of my pinned bundle slots are empty & we've been able to pin these larger bundles before
Edit to add- none of the bundles in the seasonal section can be pinned. Not just the Deluxe one.
