#[Archived] Update 19 - NPC Issues

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orchid breach
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**Please post here if you're having NPC related issues.

Use the format below:**

Issue (Include NPC Name):
Screenshot/Video:```
random swift
#

platform: ps5
issue: anna is stood inside the table at tiana’s and stitch (in his devil costume) is invisible

compact turret
#

Platform: PC
Issue (Include NPC Name): Lumiere
Screenshot/Video: I can't find Lumiere anywhere. Map shows he's in Beast's and Belle's castle (home), but I've walked in and out of the property a couple of dozen times and even restarted my game twice. I just can't see him anywhere

median ice
#

Platform: PC/Epic
Issue: there is still the problem with any villager I have turned off randomly appearing in the valley, isle, and vale. It's as though the game is picking one villager every play session to appear. My picture shows Mushu in the valley while turned off, but this happens with all of my turned off villagers.
Screenshot:

thorny shell
#

Platform : PC/Steam
Issue : Lumiere resp under room in Beast Castle :/ I try to came inside few times but he stuck there, restart game helps :/ but still I think it shouldn't happen

vestal ridge
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Platform: PC
Issue: Joy will not leave her house, I have tried: Exiting the game, going to main menu, removing her from the map, and going in and out of her house many many times.

can't add photo, didn't know the slow time was an hour

shell portal
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Platform: PC and Xbox
Issue:
Aurora seems to reset into her A-pose for a split second every time she changes animation. For example, when she walks and stops walking, she goes into A-pose for a second before her idle animation plays. It happens between every animation.

storm olive
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Platform: PS5
Issue:
Can't see the speech bubbles when Lumiere and Cogsworth are talking to each other during the Masquerade.

calm stone
#

Platform: PS4
Issue: cant hang out with Donald. trying to complete star path duty but the option to hang out with Donald is gone

hexed latch
#

Platform: Mac/Switch 2
Issue: This carries over from the last update. Sally's favorite gifts of the day do not display correctly. And in the Collection menu, there is no information at all when hovering over her name. She is the only character with this issue.

manic bluff
#

Platform: switch
Issue: goofy does not have a hang out option even though he is leveled up to 10. Can't complete quest for star path

barren blade
lean swan
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Platform: Nintendo switch 2
Issue: goofy is immovable and can not be pushed at times

errant oxide
#

Platform: Xbox series X
Same issue with unable to spend time with Goofy to complete the star path quest

heady goblet
#

Platform: Xbox Series
Same with other characters like Simba and Sulley

distant dune
#

Platform: Steam/PC
Issue: Lumiere and Cogsworth speech bubbles not showing up during the masquerade ball quest.

karmic escarp
#

Platform: PC/Steam
Issue: Also unable to spend time with goofy for starpath quest

hexed cape
#

Platform: switch 2
Issue: there is no option to “hang out” with cogsworth or lumiere. When trying talk to cogsworth he glitches away and I have to start all over again, if the game doesn’t freeze after that

turbid pawn
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Platform: PS5
Issue: I have character voices all the way off and yet Aurora's voiceover lines are still audible walking around the valley. It's been this way since part 2 of SV update. I see it was reported in the update 17 NPC issues thread but never resolved.

winter sigil
undone topaz
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Platform: switcg
Issue (Include NPC Name): cogsworth, a guide to better castle keeping
Screenshot/Video: i am currently stuck on getting cogsworth into my valley, i did welcome him in then my switch stuck on loading so i had to close my app n reopen and quest is stuck saying welcome him in but he no where in my valley or beauty n beast world.

unkempt orchid
#

Platform: Pc
Issue: Mirabel is following me at all times as if she is we are hanging out, even when I am hanging out with a different villager, I have tried hanging out with her and then saying hang out later. But she is still following

copper pawn
#

Platform: PC but via Xbox app
issue: Lumiere is missing. the map says he's home but he isn't there. is it because there's too many people at the Beast's castle? belle, beast, cogsworth, wall-e who's following me around because of a quest, me, my two pets?

eternal warren
#

Platform: PC
Issue: I can not hang out with Sally

opaque dust
#

Platform: switch
Issue: cannot find characters to hang out with. They’re not toggled off and are showing as in homes, but when I go in they’re not there. Currently happening with Donald Duck and Jasmine

onyx fiber
#

Platform: PC
Issue: Trying to buy from goofy or chat with pcs and they start to open the diaglogue but then close and I have to try again.

gloomy schooner
#

Platform: pc
Issue: some npc's dont have the option to hang out with. like stitch who is level 8 and doesnt have the option to hang out

loud herald
#

Platform: Switch
Issue: theres no dialogue when trying to interact with characters sometimes. I can rotate the camera but that's it. There's no other option but shutting down the game. I've had this happen with different characters. Also lots of crashes.

dusty ravine
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Same with kristoff you can’t hang out with him

thorny mantle
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Platform: PC
Issue: cant hang out with Donald. Trying to do the star path but i cant 🙁 I have over 800 hours in the game and never had this happen with anyone.

gloomy schooner
#

Platform: pc
Issue: lumiere and cogs worth can't show up at the same time for some reason its either one or the other even if I reset the game

flint surge
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Platform: PC
Issue: cant find Donald to hang out with him for the Star Path duty. The map shows him in his house but when I enter its just Peter Pan in Donald's house and no duck. Tried entering and leaving his house several times but he is still nowhere to be found.

sudden nebula
#

Platform: Switch
Character frozen after trying to interact/ speak to Mother Gothel

copper karma
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Platform: switch
Issue: idk if its really an issue but every time i go into the secret room in the frosted heights, eric is just standing there on the bridge. Idk why hes always there but its weird

warm owl
#

Platform: PC
Issue: "Enchanted Evening Belle" skin using original Belle model face.

copper pawn
#

Platform: PC via Xbox app
Issue: on the map, Beast and Lumiere are outdoors while Cosgrove and Belle are at home. But when entering the castle, it's Belle and Lumiere but not Cosgrove

warped isle
#

Platform: PC
Issue: During the 'What's Bad For Business' quest when Scrooge talks to Ursula, Ursula moved. I then had to run between where Scrooge was stood in the Forest of Valour and where Ursula now was on Dazzle Beach in order to trigger each of their dialogue options!

gentle carbon
#

Platform: PS5
Issue: Mirabel dream bundle beauty and the beast quest - Mirabel is shown in her house and scrooges store on map but entering and exiting numerous times isn’t there so unable to start quest.

grave gust
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NPCs I have turned off are showing up. Im noticing it with Vanellope and Eric. Eric appears in the most random places like the Mystic Cave, floating islands (even though I have him turned off everywhere). Vanellope is showing up on my valley & DLCs. Even though she's turned off. This has been an issue since last update. It needs to be fixed.

torpid prism
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Platfform PC:
NPC cant following...

any fix for that?

ornate panther
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Platform: PS5
Issue: I need to hang out with Lumiere however he seems to be glitches in beasts castle as no matter how many times I come in and out he isn't there. But it shows him at the castle. Ive also restarted and still nothing. Came back after a few days and it still saying he is there. I've looked round everywhere too and he isn't anywhere else

oak sigil
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Platform: PS4
Issue: Peter Pan-keeps appearing on Donald's Boat and in Merlin's library and has been since the skull rock update. He won't leave their houses and yet it always says he is home. Whether Donald or Merlin is in their house he is always there. He needs to leave their homes

dusky wing
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Platform: Switch
Issue: can’t hangout with multiple villagers, including cogsworth and lumiere, which is inhibiting the ability to finish star path duties

gleaming heron
#

Platform: MacOS
Issue: This has been an issue for multiple updates, but sometimes villagers that are supposed to be home will not appear when entering their houses. Sometimes, leaving and entering the house again will cause them to appear, but other times, they simply are lost to the void until they leave their house or you restart the game.

naive stratus
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Platform: PC, windows
Issue: Cannot find certain NPCs. For me it's either Mushu or Daisy. All the normal fixes don't work. I've tried toggling them off and on, I've tried removing other characters, and I've tried entering and exiting their homes multiple times. I've tried restarting the game as well. These bandaid fixes no longer work. This bug has been an issue for a couple years now. I wish gameloft would fix it.

tall vault
#

Platform: PC, Windows, Steam
Issue: I don't have the option to hang out with Eric anymore. I have him at level 10 and have finished all Little Mermaid character quest lines. I checked all active quests and he isn't involved in any of them. He's walking around the valley and I can talk to him, give him gifts, and set Max as his companion, but there isn't even an option of hanging out.

barren tiger
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Platform: PlayStation 4
Issue: Peter Pan is stuck inside Merlin's and Donald's house since his quests. Also Eric is stuck inside Olaf's cave since Peter Pan quests.

slate sorrel
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Platform: Nintendo Switch
Issue: Vanellope is invisible. I can still talk to her though. She’s just a bunch of sparkles walking around.

amber phoenix
#

Platform: xbox series X
Issue: different characters do not have the option to hang out, even tho they have been level 10 in my valley for forever

final pendant
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Platform: PC, XBOX Game Pass
Issue: Interacting with Cogsworth freezes game. Other NPCs continue moving, but my character and Cogsworth are stuck - no dialogue, no options, no way to get out without force restarting game. The problem's continued for three days.

grizzled temple
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Platform: Nintendo Switch
Issue: Vanelope is invisible and all I can see is her dreamlight

thick ibex
#

Platform: Switch/Switch 2
Issue: Tiana is showing as in her house but every time i go to enter, she’s not there. Have tried exiting and entering multiple times, restarting, updating, uninstalling and reinstalling, toggling on and off. Nothing works.

deft pebble
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Even after the fix, I still can NOT pick up the Domestic Manual in the Belle,Book and Candle Quest from Lumiere. I can NOT progress in the Star Path because of that and I got NO response from support!

quiet viper
#
Issue (Include NPC Name): all villagers, the feature to have specific villagers not in your valley is not working, i am still aving villagers i don't want to see randomly show up and no matter what i do they wont go away!
Screenshot/Video:
uncut gust
#

Platform: Steam/PC
Character: Arielle (but possibly all of them?)
Issue: When Arielle sat down on the swing of Peter Pan's house, I was not able to speak to her. Tried different positions, facing her from different directions, but the prompt only re-appeared after she stood up AND walked a few steps away from the swing.

wise storm
#

Platform: PC/Steam
Issue: Donald is missing. Tried all the usual fixes and waited a day, but he's still gone.

brazen beacon
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Platform: switch
Issue: no cogsworth and no dialogue with jack

lethal sundial
#

Platform: Switch
Issue: Option to ask Daisy to hang out not appearing, so I can’t complete the star path task. Tried both indoors and outdoors.

brazen beacon
odd dome
sacred echo
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Platform: Pc/Steam
Issue: no option to hang out with certain characters like Donald duck so unable to complete star path

vivid cove
#

Platform: Laptop, Steam
Issue: All NPC's. The NPC's not being/showing up in their house when the map says they are is getting worse. I must've entered the house of Belle and Fairy Godmother at least ten to twenty times now, they're not there. Even tried the trick with banning them from the village via the map booklet and letting them back in again, they're just not there. Makes gift giving very difficult...
Screenshot/Video: N/A

green ice
#

Platform: PS5
Issue: according to my map Ariel is in her house. I go to her house and she is no where to be seen. Tried exiting and re-entering, moving house, hiding her character off and back on again, and restarting my console. Nothing has worked

fair bloom
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Plattform PC/Steam Can't hang out with Daisy for Starpath Quest 🙄😳

carmine lark
#

Platform: PC (Steam)
Issue: For the Star Path I need to hangout with Daisy, but the option to do so won't appear, even after restarting the entire game.

craggy pulsar
#

Platform: PC (Steam)
Issue: Peter Pan will say this rain wont ruin my fun when it's not raining at all.

novel widget
#

Platform: PC (Steam)
Issue: Characters are not doing their animations while in photo mode

copper karma
#

Platform: switch
Issue: cogsworth is showing on the map as being in the beasts castle while lumiere is out and about. But when i go into the castle, lumiere is there and no cogsworth. Ik theres been a long term issue of people not being in their house like the map says but usually after a couple in and outs, they finally show up. That is not happening now so im assuming theres a glitch mixing the pair up.

Update: had to make lumiere my buddy for him to stop showing up in place of cogsworth. So yes there appears to be a glitch mixing them up.

echo agate
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Playform: Xbox
issue: the forgotten is literally gone? so i cant start his quest of the magic in everything, ive checked the castle so many times and reopened my game several more times, hes just gone?

lean swan
#

Platform: switch
Issue: Minnie Mouse has dynamic-static transitions bug after gardening and then entering player house.

crude elk
#

Platform : switch 2
Issues : When I move a house out of a floating island they keep appearing at the well of the previous island they lived in. // Ariel never get out of her house and when she's outside she stays at the well of the floating island where I moved a castle to see if it could change something but now she's here and never moving away of the well even now that I moved back her house back in the valley on the sea. She can follow when I ask her but she disapears back to her house or now this well...

umbral crest
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Platform: PC
Issue: Aurora always be loud and screaming, while everyone else respects the volume setting

slender topaz
#

Platform: Switch
Issue: Attempting to speak with NPCs crashes the game. Like, I can move the camera, but the dialogue never pops up and my only option is to close the software and restart. This happens constantly and has been ongoing for months.

wild wadi
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Platform: PC Epic games launcher.

shadow marlin
#

Platform: Steam
Issue: Some NPCs like ariel and moana say theyre in their houses, but when i go in them they arent there. i have rebooted my game and it still is happening

hidden plover
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Xbox series X
Can you please please pleeeeease fix this issue with the villagers going missing? Sadness is not on the map at all. The villager toggle says she is in her house, she is not. I've entered and exited multiple times. I've toggled her on and off multiple times. I've toggled everyone off and entered/exited. The game has been reloaded. She is not on the map. I only managed to get her to spawn by using the fire pit to gather villagers 18 times. The same thing happened a little while ago with Rapunzel. She was nowhere to be seen and I had done all the steps listed above. I needed her for Dreamsnaps and had to give up in the end. This has been an incredibly frustrating bug for so long.

dusky latch
#

Platform: Steam
Language: Italian
Issue: i can't remember the exact lines but Snow White says something about "his friend Gus-Gus" (the little chubby mouse from Cinderella) and "being almost midnight"...Did they put the wrong voice lines on her?

eternal thorn
#

Platform: PC
Issue (Include NPC Name): Olaf/Kristoff
Screenshot/Video:
When I hangout with Kristoff or Olaf as they are my mining buddies, they will run off very far from location to give me the extra materials from our hangout, in a whole different area.

full patrol
#

Platorm:PS5
Issue: Whisttleblossum Ranch Quest Ghost Town. Ive followed Scrooge McDuck to the villiage. But when i go to talk to him the game hangs and i have to reboot. Ive progressed Snow White far enough all advancedment is blocked due to the bug of game crashing at this quest point. Note i can talk to Scrooge in all other locations without issue.

hollow rover
#

platform: ps5
issue: when mining while on a mount and hanging out with a character who gives you mining bonuses, the character you are hanging out with will run away (like they would do when giving bonuses in storybook vale for a while), sometimes really far, to give you the bonus items. on occasion they get stuck and only fast traveling fixes them. i haven’t experienced this off of mounts in wishblossom ranch dlc but it’s happened with multiple characters i have set for mining. also unsure if it happens for any other skills or just mining

odd pulsar
#

Platform: Switch
Issue: Conversation with Snow White, she had a bad dream about the Huntsman. When I asked her about it, there was no response, it shipped straight to my reply to get. Missing dialog.
Screenshot:

fierce walrus
#

Platform: Switch 2
Issue: Snow White, Gaston, Mickey Mouse confirmed.

When hanging out the companions eventually just wander off entirely and stop picking up extra items, I can still interact with them and quit the hang out, but starting a new hangout will not cause them to follow me any longer.
Has only happened on horseback, but I’m not often OFF my horse at the moment so I’m not sure if it’s related.

What seemed to happen: Snow White got a bit far from me, I looped back towards her and seemed to trigger a comment from her that appeared half above her head, after which she sort of froze a bit and stopped following me. I didn’t see what triggered it for Mickey or Gaston.

What does not fix it: warping to a wishing well, changing maps (ie WBR > SBV), ending hangout and starting a new one with the same character, starting a hangout with a different character and then going back to affected character

Closing the game entirely and reopening it does fix it.

Video: attached - sorry for the awful video, we can’t record still on the switch consoles.

quiet spire
#

Switch:
issue: when trotting on horse, using horse to do activities such as gardening, NPC’s you are hanging out with, walk away, don’t give resources, etc. but it still says we are hanging out. Happening in every biome, expansion, all NPC’s

vestal knot
#

Pc steam
Issue- characters not following and helping as intended if you’re on a horse

steady arrow
#

Platform: Steam PC
Issue: Vanellope’s character model doesn’t show inside Chez Remy

plush iris
#

Platform: PC Microsoft store
Issue: Speaking with Cruella is often slow to load and will occasionally crash the game.

fleet grotto
#

Platform: PC
Issue (Include NPC Name): Sally has 1 of her favorite gifts stuck as a ❔. It also stops showing info about her in the Collection: Characters tab. I tried restarting PC and verifying the integrity of my game files. A search of the discord shows a couple of people mention it I think as early as 11/17.
Screenshot/Video:

proper ingot
#

Platform : Xbox One S
Issue : Lumiere shows as being in Beast/Belles castle but when entering he is not there. I have attempted exiting and entering multiple times as well as toggling which island he is active on but I cannot access him.

elder dew
#

PC/steam
Mirabel's singing/dancing idle animation sound comes out at the same time she speaks

quiet viper
#

Platform : Xbox gamepass pc

Issue: Tiger is missing i wento gift him to level him and he is gone, no where to be found..check everywhere multiple times and restarted nothing is working

formal obsidian
#

Plattform: Pc/Steam

Issue: Snow White has the Voice over from Cinderella , she say stuff like: the little mouse Kali would like it or where is my Good fairy, i really missed her.

gray stirrup
#

Platform: PC/Steam

Issue: Tiana's restaurant is empty everywhere except for the main valley.

gray vector
#

Platform: PC/Steam

Issue: Scrooge's shop is not working. It's boarded up and it won't let me open it. I had it fully upgraded when I last played a few years ago. It is very gamebreaking and I have read that many other people have had the same issue. I made a ticket at the Gameloft website, I'd like to know how long it will take for them to fix this for me, as the game currently is unplayable.

half quest
warped tree
loud grove
#

Platform: Switch 2
Issue (Include NPC Name): any NPC with gardening or mining role.
When collecting resources from mining or gardening activities, they run away and give their extra resources from very far or not at all until up to an hour later when they decide its time to give me all the extra loot

vast summit
#

Platform: PC (Steam Deck)
Issue: Please be working on a fix for Vanellope randomly turning invisible when walking about. The fact there's in-game dialogue joking about it now is silly but kinda frustrating because it feels like it's going to be left as-is.

warm imp
#

Platform: PC
Issue: Cruella will not follow me around to collect items in hangout mode but when i pull her talk menu up it still has it registered as hanging out because there is the bye lets hang out later option

violet stone
#

Platform: PC/Steam

Issue: In Remy's house, Remy will appear behind the stools and would be unable to interact with him.

Temporary solution: Switching to camera mode and pointing the camera in his direction makes him move slightly, though he still gets stuck between the stools, but at least in a position where I can interact with him.

Screenshot provided.

hexed latch
#

Platform: Mac/Switch 2
Issue: When entering Donald Duck's house for any reason after doing Peter Pan's quest there, Peter Pan is just randomly standing in the middle of the room.

lofty blaze
tall crown
#

Platform: PC/Steam
Issue: Tigger doesn't follow me and doesn't use his home.
I've reached level 2 Friendship with Tigger to hang out with me but the option doesn't show when talking to him, I've tried to reload the game but still it doesn't appear.
Also I've noticed that when I go out from any building or return to the game he comes out from Tinker Bell's home with her like normally do characters who live in the same house.

warm cosmos
#

Platform: Switch
Issue: My character is saying one of Cruella's lines in Snow White's quest. The one where you make a horse toy for her

visual nebula
#

Ps5: cruella just goes wherever the heck she wants when hanging out instead of following me. I’m on the far side of the wishing alps when I took this screenshot. This also means she throws zero extras as my mining buddy. Even after saying good bye and asking to hang out again.

uncut gust
#

Platform: Steam/PC
Issue: Forgetting and Cruella stand at the tables for quadruped villagers. I think, Sully and Beast too.

last oxide
#

Platform: Xbox Series X
Issue: Hangout buddy glitching. I am mining on a horse with a hangout buddy, and I noticed the buddy would run off to a completely different spot to throw their "extras" to me. After a lot of experimenting, I realized they were running to the last spot I mined OFF the horse. They would even do this if I was in a completely different biome. They'd behave as normal if I was OFF the horse, but if I got back ON the horse they would run back to wherever I mined last on foot. This held true even if I switched horses or hangout buddies. This also held true if the last place I mined OFF a horse was mined while NOT hanging out with anyone. I tried restarting my game at one point to see what would happen, and after mining my first spot ON a horse after reloading, the hangout buddy behaved as if we weren't hanging out. They still threw me "extras" and said we were hanging out if I spoke to them, but they wandered around, brought out their fishing pole, and did their idle animations. I mined again OFF the horse, and that seemed to "reset" the buddy. But then the old behavior of always running back to the last mined spot on foot resumed. The last test I did was going back to my basegame Valley to see what would happen. Mining first ON the horse, everything behaved properly. But as soon as I mined once OFF the horse then mined again ON the horse, the glitched behavior resumed again. Haven't tested with other abilities (like digging, harvesting, etc.) to see if it's exclusively a mining issue or a broader horse issue. Image shows my location (mining ON a horse) and where Kristoff--my hangout buddy--ran to, which was where I last mined OFF horse, even though he was right next to me when I mined at my location. Bizarre and kind of frustrating.

winged junco
#

Platform: PC/Steam
Issue: Tigger doesn't follow me and doesn't give extra items when collecting (specialized in Culture)

quick mango
#

Platform: PC / Steam
Not sure if this counts.. or if this is in the right thread..
but this conversation with Tink was really weird - even for her.

carmine lark
#

Platform: PC (Steam)
Issue: Whenever I hangout with a character as my companion, they keep running of to the first spot they got hangout bonus items from to drop the new bonus items instead of the last spot that I actually just mined/harvested.

trail oriole
#

You have characters (Sulley/Pumba) who can not be moved when blocking. This is a constant issue, especially in the restaurants, which the devs have not made big enough to accommodate the ability to naturally walk around npcs - especially if said npc, again sulley or pumba, can not be pushed out of the way. And if a npc needing their order is behind these unmovable characters there is no way to give them the order, which, of course, is very annoying. Please fix this glaring oversight.

glad bone
#

I have been trying to find Vanellope since the Update and can not find her anywhere. I have gone into the map and tried to place her and send her home But that is not working. What is going on?

kind plinth
fast tide
#

Platform: Xbox / PC
Issue: In quests with two NPCs during conversation, one character may get stuck when approaching the player by other NPCs or furniture items in the game, delaying the conversation until it reaches the exact spot next to the other NPC. After about 30 seconds of glitching, it usually resolves on its own.

strange cedar
#

Platform: Nintendo Switch
Issue: Ariel and Ursula are the most aggravating but they constantly will glitch out and sit on the other side in the water in the pond where I can't reach to talk to them it happens to much I'm just going to them them for last or unitil I can afford to turn them human. Also every time I have to talk to a NPC and if they are in their house and I go in their house to talk to them they disappear. I go back outside and the map says their in their house but they will not show up inside. I have to wait for them to come out.

serene yarrow
#

Platfrom: Xbox/PC
Issue: Ursula never able to be found. Anywhere. Ariel also is always at home and when I go to her house, she isn't there. I have restarted a couple of times but no change. She isn't even in the waters no matter where I go. It's like they both completely disappeared.

uncut current
#

Platform: switch
Issue: Aurora and Maleficent friendship level dropped to level 8, not sure when, but I’ve completed storybook vale and all friendship quests for all characters, as no quests are outstanding for Aurora or Maleficent

exotic peak
#

Platform: PC
Issue (Include NPC Name): Mike Wazowski is nowhere to be found. Looked through all maps available (I don't have the Wishblossom DLC yet), tried toggling all other characters off (which didn't work, characters were still walking around), and tried restarting the game.