[Archived] Update 19 - Cloud Saves

[timber cliff]

**Please post here if you're having Cloud Saving-related issues.

Use the format below:**

Issue:
Screenshot/Video:```

[fossil nova]

Platform: Xbox
Issue: Game save reverted to about 2 years ago, Storybrook Vale is not accessible. House had 20 floors, now only has 2. Ticket submitted

[strong raven]

Please can you edit your post to remove your ticket number. This should be private between you and Gameloft

[low valley]

Haven’t even been able to open the game since the update keeps telling me there’s an error and to try again

[pseudo valley]

i have the same

[lost pelican]

Platform: Xbox Issue: lost approximately last year of game progress, last time game state was correct was about 9/6/25. Ticket to Gameloft submitted

[jovial lodge]

Platform: Steam
Game has not wanted to connect or cloud save for 2 days now.

[scarlet plume]

Platform: PC
Issue: Changed devices and tried to load my cloud save. But it gives me an error. This has been going for a week or so
Screenshot/Video:

[iron cradle]

Platform: Xbox Cloud Gaming
Issue: I receive an error when trying to login with my gameloft account to sync my cloud save from Switch
Screenshot:

[marsh sigil]

Platform: Steam/PC
Issue: I have the game without DLC on Switch and I bought it with all the DLC on Steam for PC. When I save locally on PC and then sync to the cloud, I get this error.
Screenshot/Video:

[rustic shoal]

Platform: Steam/PC
Issue: unable to Access cloud services to sync my accounts. Have already tried the suggested router troubleshooting

[limpid gull]

Platform: Steam Deck
Issue: Just downloaded Dreamlight Valley + DLC's on my new Steam Deck. Somehow I can't access cloud save, it keeps saying that there are connectivity issues. I have no problems playing on my Switch.

[vagrant ibex]

platform: switch/Mac OS (not apple arcade, downloaded from App store)
Issue: cloud save error #5 coming up on my mac when i try to use the cloud save from my switch. Switch version updated to 1.20.2. mac updated to version 1.20.1, with no other available update according to the app store.

[latent saffron]

I have the same problem

[quaint night]

Same.

[quaint night]

Platform: Mac
Issue: cloud save error #5 - I bought Wishblossom Ranch on my PS5, played for two hours, saved to cloud--and then I updated to the new version on Mac and bought the new expansion, tried logging in, was instantly met with a Cloud Save error #5.

[vestal merlin]

Plaform: Mac/Switch 2
Issue: Same as others above, except I do not own any DLC on either platform.

Played on Switch 2 briefly yesterday and updated my Mac just now. Can't load Cloud Save at all.

Edit: As of 11/21 this is now fixed for me. Other Mac users should check for an update in the App store. Might need to hit Command + R to refresh for the update.

[tiny cloud]

Platform: macOS / Xbox Cloud Save

Started playing on my Xbox and when I start the game my Mac it tells me Cloud Save Error #5, tried making a new Cloud Save but the Mac is currently locked out from my Cloud Save

[quick kraken]

I have the same error as well, PS5 and Mac and the error on my mac.

[shrewd bison]

I have the same issue, saved on my Switch but getting the error when I try to play on my Mac. 🙁

[near shore]

Platform: Mac
Issue: I'm getting a Cloud Save Error #5. I was trying to continue the playthrough of Wishblossom Ranch from my Nintendo Switch 2 on my Mac. Both games are up to date and have the expansion.
Additional note: There are a lot of the same errors occurring since the update, and it looks like the Mac/PC version is the common factor here @timber cliff

[vast crow]

Platform: Switch
Issue: It was working just fine a while ago, but now the game just won't save to cloud for whatever reason. I just get 'Failed to upload Cloud Save to server'.

[outer tartan]

These channels are for bug reports only. You will not receive a reply here. If you need assistance, please ask in #dreamlight-help or scan the QR code in-game under Settings - Help to create a ticket with Gameloft support.

[zenith snow]

Platform: Laptop

Issue: Won’t connect to Cloud, or even online. Even though my internet is working fine.

Screenshot/Video: see attached