#[Archived] Update 19 - Can't Pick Up Items

1 messages · Page 1 of 1 (latest)

glossy shell
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**Please post here if you're having issues related to Picking Up items.

Use the format below:**

Issue:
Item Name:
Screenshot/Video:```
normal acorn
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can't pick up book in the library in beast castle it's stuck under the chair i can' t click on it to pick it up i'm on pc

ember reef
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Platform: PC
Issue: the second Enigmatic key spawned under a table in the library in the Beauty and the Beast realm, so I can't pick it up
Item Name: Enigmatic Key 2

cunning bramble
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Platform: PC
Issue: (Previously reported but still unresolved) This is more of a pathing issue in some sense, but mist from removing swirling sands in the Courtyard (Eternity Isle) has landed in a spot against the wall that is inaccessible and cannot be picked up.

honest cobalt
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Platform: pc/ Xbox app
Issue: key stuck under table in library for belle, book and candle quest
Item name: Second Enigmatic key
Screenshot/video:

reef sleet
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Platform: PC/Steam
Issue: Key stuck undertable in Belle, Book and Candle Quest
Item name: Second Enigmatic Key
Pic:

haughty latch
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Platform: PC
Issue:Enigmatic key spawned under a table in the library in the Beauty and the Beast realm
Item Name: Enigmatic Key 2

radiant viper
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Platform: Switch 2
Issue: 2nd Enigmatic key unreacable underneath the table
Item: 2nd Enigmatic key

inland summit
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Platform: Steam
Issue: can't pick up the old book in the west wing. Its stuck under the table.

opal wyvern
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Platform: Xbox
Issue: key stuck under table in library for belle, book and candle quest
Item name: Second Enigmatic key

pure tundra
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Platform: Switch
Issue: key stuck on ground. Cannot pick it up.
Item name: First Enigmatic key

sharp spade
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Platform: PC
Issue book stuck under chair for belle, book and candle quest
Item Name: Old Book

marble skiff
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Platform: Pc xbox app
Issue: keys stuck under the table
Item second keys

past yarrow
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Platform: Epic Games/ PC
Issue: Can't pick up rugs over paved tiles.
Items: Rugs

pallid kindle
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Platform: Xbox Series X
Issue: can't pick up key
Item: Third Enigmatic Key

stable depot
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Platform: IPad/Apple Arcade
Issue: Key stuck under table in library in the Beauty and the beast realm
Item name: Second Enigmatic Key
Screenshot/Video:

marble skiff
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There are many of us who have the same problem with the key under the table... I hope they will fix this soon.

gloomy rover
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I have this too, my second key is stuck under the table 🥺

sly tide
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Platform: PC, Steam
Issue: the second Enigmatic key is stuck under the table for me as well
:((((

next galleon
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Platform: Switch
Issue: can't pick up key 😩
Item: Third Enigmatic Key

tawdry agate
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About the second enigmatic key I have managed to get response from gameloft. They are working on a fix. As for now what you can try is drop an item just near the table and the second key (for example a brick piece or something else not importent) and after that use the pick up multiple items. It worked for me.... hopefully for all of you too 🥰💪

slim gorge
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Platform: switch
Issue: can’t pick up fish or coins
Item: fish that are dropped by a fishing buddy or coins dropped from night thorns.

vernal ore
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Platform: Pc
Issue: keys stuck under the table
Item second keys

thorn shale
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Platform: PS5
Issues: Book is stuck under the chair in the west wing

open cove
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Platform: ps4
Issue: can’t pick up the key under the table
Item name: Second Enigmatic Key
Screenshot/video:

solemn shoal
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Platform: PC
Issue: Can’t pick up the key (or any other item in the area). It’s not stuck under anything, it’s out in the open behind the bookstand.
Item: Third Enigmatic Key

opal wyvern
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this key thing is annoying, just an heads up - not being able to get this key breaks star path quests. 3 of my tile quests request me to speak to the new 2 characters. so if the other 3 follow suite star path will be broken / uncomplete.

dusty kiln
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Cant pick up stinky fish for wild wild wishes quest

gleaming rune
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Platform: Nintendo switch
Issue: lightning rod from SBV can be placed but still not moved/deleted once placed. Also doesn’t work. Only option to remove it is to fully erase the floating isle or room you place it in.

chilly hedge
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Pc/Steam
Not even Hei-hei can pick it up. Frozen Realm. Hei-hei just glitches out into the black boulder. Please fix. Thank you.

main mist
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Platform: switch
Issue: items in the passageway between the fallen fortress and the beanstalk marshes are glitching in and out of existance making it impossible to pick and remove

storm grotto
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PC/Steam - Issue: I can't progress past Joy's Dream a Little Dream quest. The plush yarn dropped on the green screen platform and I can't access it to pick it up. Can't progress with Sadness or Cogsworth now.

slim gulch
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Even after the fix, I still can NOT pick up the Domestic Manual in the Belle,Book and Candle Quest from Lumiere. I can NOT progress in the Star Path because of that and I got NO response from support!

vast sand
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Platform: Xbox X
Issue: won't let me open this green chest in StoryBook.

waxen ravine
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Platform: Switch
Issue: can't pick up white rose on Halloween floating island because it's BEHIND IRREMOVABLE NIGHT THORNS. Sorry for the poor quality pic, I didn't feel like wasting time with a capture

neon sleet
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Platform: Steam
Issue: can't pick up white rose behind irremovable night thorns on the haunted festival island.

thin umbra
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Platform: PS5
Issue: can’t pick up a memory orb in the haunting floating festival. I fed a fish to the zero fox and the memory orb got stuck in a tree and it won’t let me pick it up. I even sent an email to gameloft about it and I’m waiting for reply

edgy vapor
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Issue: Game freezing and unable to move, go into main menu when trying to harvest grain from Wall-e garden stall in Storybook Vale. This has happened a few times since most recent update. 
Item Name: Wall-E garden/grain
strange cloud
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Platform: PC
Issue: Cannot pick up lightning generator after it has been placed in a biome.

south dome
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Platform: Switch
Issue: Cannot pick up purple bottle item off of table or remove item(s). Also cannot move or remove Daisy's Advice Box
Item Name: Purple Bottle and Daisy's Advice Box
Screenshot/Video:

burnt elbow
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Platform: PC
Issue: cant pick up any herbs in any area even after restarting the game etc

dawn harbor
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Platform: steam deck
Can’t pick up a good handful of flowers in storybook even after moving them somewhere else in furniture mode. My character just walks through them with not option to pick up.

gleaming wasp
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Platform: PC
I can't pick up the Purple Bottle and the Coconut Setting off of the Greenhouse Bench. I can move the bench around but can't remove the bench because of the items on top of it.

iron shell
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Issue: Haunted White Roses on Haunted Floating Island stuck behind night thorns blocking last puzzle.  I’ve tried equipping every flower gathering companion I have as well as coming at them from all different angles and still can’t grab them. It’s making it so I can only get 1 white rose every time I go up there.
Item Name: Haunted White Roses```
native jacinth
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Platform: PC/Steam
I just placed this object to see them in game , but now I can´t grab them, no matter the angle or position I tried, I can´t pick up them

slate chasm
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Playstation 5
Can't pick up the lightning generators I've placed on skull Island ages ago (back when they looked like little piles of smoke)

acoustic sky
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Platform: XBOX Im also unable to pick up lightning generators on the docks in Eternity Isle, suz cuz I want to place Moana there

ocean raven
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Platform: PC
Issue: It wont let me pick up the evil queen's lockbox off of my greenhouse bench
Item Name: greenhouse bench & evil queen's lockbox

covert spoke
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Platform: Switch
Issue: cannot pick up foraging items in any area
Item name: garlic, mushrooms, herbs, etc

stiff cape
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Platform: Switch
Issue: I cannot pick up this table that I had to place for I believe a Minnie or Mickey quest.

lone meteor
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Platform: Switch 2
Issue: Unable to pick up specific foraging items such as wood and snippets even after restarting the game.

lean sleet
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Platform: PC (steam), PS5, Nintendo, Mac
Issue: Cant pick up foraging items in Valley and Storybook Vale and new such like wood won't spawn
Item Name: garlic, mushrooms, vanilla, mint, ginger, basil, oregano, forageables from SBV

worn dagger
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Xbox
Still having issues picking up the agrabah rugs

vale sun
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Platform: PC (steam)
Issue: Hello! I'm unable to remove this item from the Boutique. I already received a response via email, but it hasn't been resolved.

ebon shore
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Platform:Steam (PC)
Cant pick up what ever is Red here. I cant dig it up, it cant place anything to get rid of it. Nothing is working. Its invisible

cunning bramble
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Platform: PC
Issue: (Previously reported since ~update 18, but still unresolved) This is more of a pathing issue in some sense or another Eternity Isle invisible barrier, but mist from removing swirling sands in the Courtyard (Eternity Isle) has landed in a spot against the wall that is inaccessible and cannot be picked up.

brittle echo
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Xbox PC

If my inventory fills while gardening my companions get stuck and refuse to move until I push them by walking into them.

brittle echo
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Steam

My wife used the watering can on the sparkling water near the pillar in the Frosted Heights and her game froze then crashed.

steady grove
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Playstation

Im unable to pick up the feather in wishblossom

uneven shadow
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Xbox
Can’t pick up star coins