#[Archived] Update 19 - Can't Pick Up Items
1 messages · Page 1 of 1 (latest)
can't pick up book in the library in beast castle it's stuck under the chair i can' t click on it to pick it up i'm on pc
Platform: PC
Issue: the second Enigmatic key spawned under a table in the library in the Beauty and the Beast realm, so I can't pick it up
Item Name: Enigmatic Key 2
Platform: PC
Issue: (Previously reported but still unresolved) This is more of a pathing issue in some sense, but mist from removing swirling sands in the Courtyard (Eternity Isle) has landed in a spot against the wall that is inaccessible and cannot be picked up.
Platform: pc/ Xbox app
Issue: key stuck under table in library for belle, book and candle quest
Item name: Second Enigmatic key
Screenshot/video:
Platform: PC/Steam
Issue: Key stuck undertable in Belle, Book and Candle Quest
Item name: Second Enigmatic Key
Pic:
Platform: PC
Issue:Enigmatic key spawned under a table in the library in the Beauty and the Beast realm
Item Name: Enigmatic Key 2
Platform: Switch 2
Issue: 2nd Enigmatic key unreacable underneath the table
Item: 2nd Enigmatic key
Platform: Steam
Issue: can't pick up the old book in the west wing. Its stuck under the table.
Platform: Xbox
Issue: key stuck under table in library for belle, book and candle quest
Item name: Second Enigmatic key
Platform: Switch
Issue: key stuck on ground. Cannot pick it up.
Item name: First Enigmatic key
Platform: PC
Issue book stuck under chair for belle, book and candle quest
Item Name: Old Book
Platform: Pc xbox app
Issue: keys stuck under the table
Item second keys
Platform: Epic Games/ PC
Issue: Can't pick up rugs over paved tiles.
Items: Rugs
Platform: Xbox Series X
Issue: can't pick up key
Item: Third Enigmatic Key
Platform: IPad/Apple Arcade
Issue: Key stuck under table in library in the Beauty and the beast realm
Item name: Second Enigmatic Key
Screenshot/Video:
There are many of us who have the same problem with the key under the table... I hope they will fix this soon.
I have this too, my second key is stuck under the table 🥺
Platform: PC, Steam
Issue: the second Enigmatic key is stuck under the table for me as well
:((((
Platform: Switch
Issue: can't pick up key 😩
Item: Third Enigmatic Key
About the second enigmatic key I have managed to get response from gameloft. They are working on a fix. As for now what you can try is drop an item just near the table and the second key (for example a brick piece or something else not importent) and after that use the pick up multiple items. It worked for me.... hopefully for all of you too 🥰💪
Platform: switch
Issue: can’t pick up fish or coins
Item: fish that are dropped by a fishing buddy or coins dropped from night thorns.
Platform: Pc
Issue: keys stuck under the table
Item second keys
Platform: PS5
Issues: Book is stuck under the chair in the west wing
Platform: ps4
Issue: can’t pick up the key under the table
Item name: Second Enigmatic Key
Screenshot/video:
Platform: PC
Issue: Can’t pick up the key (or any other item in the area). It’s not stuck under anything, it’s out in the open behind the bookstand.
Item: Third Enigmatic Key
this key thing is annoying, just an heads up - not being able to get this key breaks star path quests. 3 of my tile quests request me to speak to the new 2 characters. so if the other 3 follow suite star path will be broken / uncomplete.
Cant pick up stinky fish for wild wild wishes quest
Platform: Nintendo switch
Issue: lightning rod from SBV can be placed but still not moved/deleted once placed. Also doesn’t work. Only option to remove it is to fully erase the floating isle or room you place it in.
Pc/Steam
Not even Hei-hei can pick it up. Frozen Realm. Hei-hei just glitches out into the black boulder. Please fix. Thank you.
Platform: switch
Issue: items in the passageway between the fallen fortress and the beanstalk marshes are glitching in and out of existance making it impossible to pick and remove
PC/Steam - Issue: I can't progress past Joy's Dream a Little Dream quest. The plush yarn dropped on the green screen platform and I can't access it to pick it up. Can't progress with Sadness or Cogsworth now.
Even after the fix, I still can NOT pick up the Domestic Manual in the Belle,Book and Candle Quest from Lumiere. I can NOT progress in the Star Path because of that and I got NO response from support!
Platform: Xbox X
Issue: won't let me open this green chest in StoryBook.
Platform: Switch
Issue: can't pick up white rose on Halloween floating island because it's BEHIND IRREMOVABLE NIGHT THORNS. Sorry for the poor quality pic, I didn't feel like wasting time with a capture
Platform: Steam
Issue: can't pick up white rose behind irremovable night thorns on the haunted festival island.
Platform: PS5
Issue: can’t pick up a memory orb in the haunting floating festival. I fed a fish to the zero fox and the memory orb got stuck in a tree and it won’t let me pick it up. I even sent an email to gameloft about it and I’m waiting for reply
Issue: Game freezing and unable to move, go into main menu when trying to harvest grain from Wall-e garden stall in Storybook Vale. This has happened a few times since most recent update.
Item Name: Wall-E garden/grain
Platform: PC
Issue: Cannot pick up lightning generator after it has been placed in a biome.
Platform: Switch
Issue: Cannot pick up purple bottle item off of table or remove item(s). Also cannot move or remove Daisy's Advice Box
Item Name: Purple Bottle and Daisy's Advice Box
Screenshot/Video:
Platform: PC
Issue: cant pick up any herbs in any area even after restarting the game etc
Platform: steam deck
Can’t pick up a good handful of flowers in storybook even after moving them somewhere else in furniture mode. My character just walks through them with not option to pick up.
Platform: PC
I can't pick up the Purple Bottle and the Coconut Setting off of the Greenhouse Bench. I can move the bench around but can't remove the bench because of the items on top of it.
Issue: Haunted White Roses on Haunted Floating Island stuck behind night thorns blocking last puzzle. I’ve tried equipping every flower gathering companion I have as well as coming at them from all different angles and still can’t grab them. It’s making it so I can only get 1 white rose every time I go up there.
Item Name: Haunted White Roses```
Platform: PC/Steam
I just placed this object to see them in game , but now I can´t grab them, no matter the angle or position I tried, I can´t pick up them
Playstation 5
Can't pick up the lightning generators I've placed on skull Island ages ago (back when they looked like little piles of smoke)
Platform: XBOX Im also unable to pick up lightning generators on the docks in Eternity Isle, suz cuz I want to place Moana there
Platform: PC
Issue: It wont let me pick up the evil queen's lockbox off of my greenhouse bench
Item Name: greenhouse bench & evil queen's lockbox
Platform: Switch
Issue: cannot pick up foraging items in any area
Item name: garlic, mushrooms, herbs, etc
Platform: Switch
Issue: I cannot pick up this table that I had to place for I believe a Minnie or Mickey quest.
Platform: Switch 2
Issue: Unable to pick up specific foraging items such as wood and snippets even after restarting the game.
Platform: PC (steam), PS5, Nintendo, Mac
Issue: Cant pick up foraging items in Valley and Storybook Vale and new such like wood won't spawn
Item Name: garlic, mushrooms, vanilla, mint, ginger, basil, oregano, forageables from SBV
Xbox
Still having issues picking up the agrabah rugs
Platform: PC (steam)
Issue: Hello! I'm unable to remove this item from the Boutique. I already received a response via email, but it hasn't been resolved.
Platform:Steam (PC)
Cant pick up what ever is Red here. I cant dig it up, it cant place anything to get rid of it. Nothing is working. Its invisible
Platform: PC
Issue: (Previously reported since ~update 18, but still unresolved) This is more of a pathing issue in some sense or another Eternity Isle invisible barrier, but mist from removing swirling sands in the Courtyard (Eternity Isle) has landed in a spot against the wall that is inaccessible and cannot be picked up.
Xbox PC
If my inventory fills while gardening my companions get stuck and refuse to move until I push them by walking into them.
Steam
My wife used the watering can on the sparkling water near the pillar in the Frosted Heights and her game froze then crashed.
Playstation
Im unable to pick up the feather in wishblossom
Xbox
Can’t pick up star coins