[Archived] Update 17 - Premium Shop Issues

[versed inlet]

**Please post here if you’re having Premium Shop-related issues.

Use the format below:**

Issue:
Screenshot/Video:```

[woven oracle]

Platform: epic
Issue: bought seasonal mega moonstone pack. Got charged but did not receive items or moonstones
Screenshot/Video:

[sonic frost]

Hello! So sorry you ran into this. Please be sure to contact our Customer Care team using the in-game contact option (QR code) or reach them here: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

[quartz lintel]

Platform: PC (Epic) I'm having issues with moonstones. I bought the mega moonstone pack and the payment went through. No items or moonstones received.

[analog kelp]

Platform: Epic Games (PC)
Issue: No seasonal moonstone bundles available to purchase, only the standard packs.

[wary crown]

Tried to get the companion bundle but this message pops up every time 😩

[jade latch]

Platform: Xbox
Issue: Recommendation section still didn’t change this week, been cycling through the same 4-6 items.

[open valley]

Platform: Steam
Issue: Same as above issue in Epic platform. Bought seasonal mega moonstone pack. Got charged but did not receive items or moonstones. [DM for proof of purchase]

[candid spoke]

Platform: PlayStation 5.
Issue: I've bought 2 of the $9.99 packs and was charged for both. I have not received any moonstones. Similar to above reports from PC players, but I'm on PS5.

[hollow steeple]

Have the same issues as above mentioned - Play on PC nad not able to purchase the seasonal bundle - clicked on it and it said it was purchased but Xbox app on PC never came up to charge card. Opened app on PC and it doesn't show either bundle. Ticket has been opened last Thursday and no results yet.

[steep flame]

Platform: Xbox & Switch

Issue: I bought the huge moonstone bundle on my xbox but it wont appear on my switch i have little to none on my switch. Is this intended?

forgot the photos if you need to see what i mean i can DM you them or wait the long timer out

[fallen cairn]

Platform: Mac
Issue: Having same issues as above. Completed purchase of $19.99 moonstone pack and was charged but I have not received any moonstones in my account.

[thick granite]

Platform: Xbox
Issue: Bonus Gift collected but not received in inventory. Last time I played it appeared in the extra pet inventory, this time, nothing.

[celest steeple]

Platform: PS5 Issue: My Premium Shop and Recommended Shop doesn't change for new items since 3 weeks. Before I get every week new items what I can buy for moonstone now everything same. I think it's has to be bug or something happened. I will be thankful for fix it. Thank you.

[earnest bramble]

Steam
My premium recommended shop isnt updating. I bought these yesterday morning and it is past the 24 hour mark and should be updated. It also did not update from last week. It did update on thursday when i bought things to try and force it to update on wednesday but now it is not from the purchases I made yesterday. Thank you for your help with this! Update: Have also uninstalled and reinstalled the game with no change.

[verbal wind]

Switch
I am certain I purchased the Never Land River pack when it was in the shop. I have gone to use it today and I cannot find it at all. Can my purchase history be checked at all?