**Please post here if you're having issues with Moonstones-related purchases.
Use the format below:**
Issue:```#[Archived] Update 17 - Moonstones Issues
proud arch
solar torrent
Platform: PC/ EPIC
Issue: I bought the new seasonal pack, but the game doesnt think i do, i rebuy it, and epic store says i cant buy it again because i still own it, but the moonstone pack is still there and i dont have the moonstones and the stuff, anyone else have this issue?
sour kernel
Platform: PC/ EPIC
Issue: I bought the new seasonal pack, but the game doesnt th...
Hello! So sorry about this. Please be sure to contact our Customer Care team using the in-game contact option (QR code) or reach them here: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/
willow orchid
Platform: Mac
Issue: Purchased the new seasonal moonstone bundle and it charged my card but didn't deliver the moonstones or new items. It thinks I have already purchased and received my items so I dont have the option to re-purchase
I had the same issue last update and can't believe this still isn't fixed.
runic saffronBOT
The bug forums are not chat spaces. Please use #dreamlight-help if you need assistance or help another user.
raven smelt
Platform: Mac
Issue: Purchased the new seasonal moonstone bundle and it charged my card but didn't deliver the moonstones or new items. Same Issues as above. I also do not have my moonstones or items
quick void
Platform: Xbox
Issue: Purchased the Seasonal Moonstone pack and was charged but didn't receive the moonstones or items. I sent a ticket to the help desk with pics of my confirmed purchase.
wet horizon
Platform: Epic on PC
Issue: Purchased the new seasonal moonstone bundle and it charged my account but didn't deliver the moonstones or new items. Same Issues as above. I also do not have my moonstones or items.
rough kettle
Platform: Mac
Issue: Same thing as the others, purchased the Seasonal Moonstone Bundle, my credit card was charged but I never received my moonstones nor did I receive the items. I can't believe this keeps happening.
prime cipher
Platform: PC/Epic
Issue:This morning I viewed the moonstone seasonal pack to look at the outfit and house and now I don't have the option to purchase them anymore. Is this because I viewed and didn't purchase right away or is there a known issue and they will be available when it is fixed?
plain scroll
Platform: PC
Issue: bought moonstones last night and they haven’t shown up in my account
paper oar
Platform:PC/epic
Issue: I can’t see the new seasonal moonstone bundle. Only have basic bundles with no extra
round halo
Platform: PC/Epic
Issue : i cannot see the new seasonal moonstone bundle. i tried restarting the game but still only get the normal bundles.
spark sail
i cannot see the new seasonal moonstone bundle on EPIC platform. I only get the normal bundles. I can get the special moonstones packs on PS5 and Steam.
obtuse breach
Platform: PC
Issue: Same as others, I cannot see the seasonal moonstone bundle on epic platform or in game
bronze sedge
Platform: MAC
Issue: I purchased the mega moonstone seasonal 54.99 pack with the new Peter Pan update and have not received. I usually get them right away. This time I have not received anything via mailbox or in my collection.
UPDATE: almost 22 hours later and I received my moonstone pack via mailbox randomly. First time it’s taken so long. I had gotten a reply overnight from gameloft saying to wait 24 hours and telling me to restore purchase which didn’t work I got a message saying “no purchases to restore”.
tulip glacier
How do I get the new seasonal mega moonstone pack to show up so I can buy it? All I get are the regular ones that’s always there. I’ve tried exiting out and restarting, I’m completely up to date as I’ve welcomed Peter and been doing starpath.. I play on PC on Epic games
bright grotto
Platform: Epic on PC
Issue: Unable to see and purchase the seasonal moonstone bundle today, it was there yesterday.
light carbon
Platform: Switch
Issue: I keep getting an error when I got to use my blue chests. It says we can open up 3 blue chests per day, but I am only able to open 1 chest.
bright grotto
Platform: Epic on PC
Issue: Unable to see and purchase the seasonal moonstone b...
The bundle appear this afternoon.
rough kettle
Platform: Mac
Issue: Purchased the Regular Moonstone Pack, my credit card was charged but I never received my moonstones. I can't believe this keeps happening.
green drum
Platform: Nintendo Switch
Issue: Game wouldn’t load cloud save and when I finally got back in, moonstones were missing from the seasonal pack I bought a few days ago
nimble pilot
I had a lot of moonstones vanish the other day, the last update caused a lot of problems. Let's hope this next one can fix them. 😕
knotty folio
Platform: SteamDeck
Issue: I had purchased the Huge Moonstone pack and after a few days noticed a lot of them were missing. 😞
warm bear
Platform : Epic Games PC
Issue : For the second week in a row, I buy moonstones and don't get them. Today's purchase is the regular moonstone pack 2500. Charged but not received.
forest zinc
Platform: Mac
Issue: Purchased the seasonal Moonstone pack on Wednesday July 16th, was charged, never recieved moonstones. Second time this has happened so far.
fresh socket
I bought moonstones and didn't get them. gameloft is trying to tell me I never claimed them from the mailbox... but there is nothing there to claim.
lean echo
Platform: Mac
Same as the others on 6/16 and today 8/6. They claimed this was fixed on the last hot fix but definitely isn’t.
hoary sluice
Platform: Playstation 5
Issue: I bought moonstones and never received them and there's nothing in my mail to claim this is the second time this has happened
wraith musk
Platform:switch
issues: daily moonstones chest not spawning. I feel like I’m missing several days worth of moonstones. This has been happening for over a month or so now.