#[Archived] Update 17 - Crashes on XBOX & Gamepass
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Platform: Xbox Series X
Issue: game has crashed multiple times today - freezing in transitions and I need to restart the game. No screenshot, but this has heppened when entering buildings, leaving buildings, opening the backpack, talking to characters, and when I renamed the forgotten.
This one just happened - scrolling to a dreamlight category on the left side.
Platform: Xbox series X
Issue: Game crashed at least twice while trying to get into Scrooge’s store. It was loading for a second and then stopped but the background music continued to play for a short while after it crashed.
Update: I went to try changing clothes and it wouldn’t load any clothes, game just gave up.
Platform : Xbox series s game has crashed multiple times whenever I enter scrooge shop remys or characters houses , black screen with star at bottom which don't move
Xbox series x ^ same issues as above, literally unplayable as I'm unable to enter any buildings at all. Just freezes with a black screen and I have to forcibly restart.
Xbox series x ^ same issues as above, i've had to restart it 6 different times in the last hour for various reasons, leaving buildings, talking to characters, etc. also, clothes disappear and blend into the background
Xbox series x ^ same issues as above, i've had to restart it 10 + times in the last hour for various reasons, leaving buildings, talking to characters, etc. I can’t fast travel or go anywhere with a loading screen.
Xbox series S - same issues as above, I've had to restart it 5 + times for various reasons, leaving buildings, opening chests, etc. I can’t fast travel or go anywhere with a loading screen. Just freezes with a black screen and I have to forcibly restart.
Xbox series X-Same issue as above. Had to restart game several times today when it freezes/crashes when transitioning from one location to another.
Xbox Series X also same as above. Crashes increased in frequency, it now seems to crash on every loading screen except when the game first loads from the title screen.
Xbox series x- Same as above freezes when entering or leaving a places, screen goes black but you can still hear the background music. Has happened multiple times. There are many other glitches with this update. Talkative door does not show on the wall but is laying flat on the other side of the wall. Uninstalled and reinstalled on Xbox with a console reboot it did not help. Totally unplayable
Xbox Series S - constant crashing on load screens ... screen black, can hear music after 10 seconds. Can't fast travel. This is essentially unplayable.
Unable to fast travel, character loosing clothing and appear almost naked with invisible limbs and body parts, including going bald when headwear disappears. The Game freezes when porting and have to restart the game. Crashes randomly doing other things, even just changing parts of outfits or buying things. Unable to enter/exit houses/buildings due to freezing screen. The game even stopped me playing with an error message when I bought the £25 bundle from the store, I had to restart my xbox 3x to finally be able to play the game after an error message saying there was a server issue on your end.
100% unplayable.
Xbox Series X and Xbox One X same as others. a lot of game freezes, especially when entering or leaving places and other things, like accessing inventory. Result is that I need to have to kill and restart the game every couple of minutes
Same issues as others on Xbox. I play on Xbox Series X. The loading screens freeze almost every single time making it impossible for me to play at all as I’m essentially doing the same steps of the forgotten quest with no results as I have to exit and quit the game, load back in, just to do it all over again. I can’t see my clothes when I try to put them on my characters body goes invisible.
Edited to add: Even going into the map or dreamlight duties causes the game to freeze.
Same issues as the other. On Xbox Series X the game freeze when I enter to a store or go to another realm
Xbox series x, bought game.
I can't change my characters outfit without changing it to my favourite outfits
Xbox series x
Freezing at craft table, inside skull island after reading a note. Had to restart couple times.
Xbox Series S, purchased game. Same crashes as others have experienced. My game does not like me leaving buildings. Entering seems to be o.k. but exiting frequently results in the game freezing on the loading screen and I have to manually exit the game and restart.
Xbox X
Issue: Consistently freezes/crashes when entering my house or Scrooges store or any house. I've already restarted 4 times in the last 5 minutes. Its unplayable.
xbox pc issue it keeps on crasing i cant even play it
Hoping we get an idea of when there will be a hot fix for this as the game is basically unplayable in its current state on Xbox
I am having the same issue on xbox series x, system freezes going in and out of buildings
XBOX S. Same as everyone else. Yesterday and today. Lost count on how many times I have restarted. Clothes and torso disappear too. I'm constantly having to save my progress when doing a task so I don't have to redo after restarting. Getting through the pixie orbs and music notes was a pain last night. It locked up after acquiring every single one of them.
XBOX X. same here, game freeze when I entering houses and change realms But I noticed that the crash problem is really much more frequent when I have an animal with me.
I play on Xbox series X
Having the same issues as so many valley villagers above!
Freezes about 5+ times within an hour of playtime. Going in or out of buildings, character dialogue, going into inventory menu, clicking into collection tab, setting tab (any of those tabs really), will also just randomly freeze when doing nothing but walking from here to there the past two days. Have to shut the game down and restart. I end up losing some of what I have done and have to do it again in hopes that it doesn’t freeze again. 😔 I just want to play the game that I love so dearly.
Platform: Xbox Series X
Issue: Working on the Furniture Fluster mission, enter Daisy's house, pickup the 3 items but then press to place the first item and the game freezes. Happens everytime, unable to move any further in the mission, and have to close/reopen the game.
Platform: PC (Gamepass)
Issue: Whenever I try to leave Vanellope's house the game freezes up.
Does anyone know if they will release a fix for this issue? I am so devastated that I can’t play. I was so excited about Peter Pan coming to the valley and the star path. It’s completely unplayable for me on Xbox series X. 💔
Same issues as all above. Constant crashes on Xbox series S when going in and out of houses.
Game freezing have to reboot
Xbox Series X
Freezes / Black screen with loading logo frozen when exiting buildings and travelling to realms / Expansions.
Platform: XBox Series S
Issue: Crashing multiple times when going in or out of buildings (black screen with Dreamlight diamond in the bottom right corner), and now has crashed opening chests.
Screenshot/Video:
Platform: Xbox Series X
I switch between cloudplay, and console. I thought at first cloudplay was just being weird, but I literally CANNOT play the game at all, because every 5 minutes the game freezes, and stays that way until I reset the game.
Platform: Xbox Series X
Crashing with any transition from any building or area crashed 6 times in the last hour and not auto saving, having to repeat the same parts of quests or collecting things
Constant crashes on Xbox series S when going in and out of houses.
Same
Xbox Series X: same as everyone else, if it doesn't just crash and goes to the main screen, then it does this. It stops loading, and then you have to restart the game. If you didn't save, you have to start over...
Platform: Xbox Series X
Semi-related, these weird glitchy patches started appearing on trees at the same time my game started freezing
Issue: crashed once yesterday, 3 times in an hour today
Platform: Xbox
Issue: Freezing constantly so far only going in and out of buildings especially my house. Have to force shut the game down.
Screenshot: none but total black screen with loading star frozen in place. Sometimes there is music playing still sometimes not.
Platform: Xbox Series X
Issue: Freezing every time I come out of a house. It’s so aggravating because I have to force close the game. I think I’ve restarted about five times in two hours.
Edit: Happening in Peter’s house A LOT. Every quest I have that makes me go in there or when he’s in there. It freezes.
PLATFORM: XBOX 1X
Issue: is basically unplayable. Freezing every time that I try to teleport anywhere with a well, go to a floating island, or leave my house. Also, when I try to go to different floors of my house. Restarting constantly.
Platform: Xbox series X
Game keeps freezing, lagging horribly and crashing when I leave any building over on storybook vale
Platform: Xbox Series X
Issue: gator is clipping when I tame and feed them
Platform: Xbox series S, Once I got to the Forgotten relics quest my game would lag/freeze between loading and in between talking to characters. I have to hard reset the game by actively closing it, which I actively lose where I was at that point
Xbox series x - crashing when leaving houses or fast travelling and needing to restart the game
Xbox series S crashes every time I exit a building
Xbox series X. Since the update, the game freezes frequently on the loading screen when transitioning in and out of shop/restaurants/homes or when fast traveling. It gets stuck on the black screen with the loading icon in bottom right. Background music continues to play, but the screen stays black.
Xbox series S crashing when in and out of shops and when fast travelling
X box series X. Same issues as everyone else. Never had problems with the game crashing. Since the latest updated my game crashes all the time. I get stuck in load screens when travelling to different worlds, trying to complete the Peter Pan quests, changing clothes. Literally just playing the game and it crashes
Xbox series x game freezes when trying to leave multiple different houses also daisy shop
Xbox series x. Consistently crashes every second or third zone I load into. I can go into and out of my house but if I enter another house it goes to the black screen with the frozen load indicator and I can hear the music. I need to close game and restart. I also encounter freezes when going in and out of chests.
Xbox series x. Same issue as above. Loading into any buildings, changing to DLC or floating islands, and cooking all freeze. Black screen occurs. Can hear the music but does not load. Restarting does not fix this issue.
Crashed again 😪 😑 I'm just trying to get my star path duties done 😭
XBox Series X
Same issues as all the issues above. Constantly crashing when going in and out of buildings, chatting with villagers, etc.
Xbox series x, bought game
I can't choose this outfit and the game forces me to change back. No idea about other outfits, but definitely annoying
The game has been freezing when trying to load into a building or opening inventory, at least 2 time a day. I own the game on a Series X. This issue started with the new update.
Xbox series x bought game
I can't do dreamsnaps because the clothes are completely gone.
This is in Storybrooke Vale
Xbox series x- glitches with outfits, loading screen keeps freezing, earlier on today I had to start all over again with a part of my valley with decorating, random freezes, can’t progress with one of my current quests,
Progress loss.
I've just had to restart my game 3 times in the last 10 mins as it freezes when loading into a different location/house
It's been several days now. No response to ticket, so many people are reporting the same things happening. I just want to play but I physically can't. Is there ever going to be a hot fix? Even some sort of statement would be good.
Tried again to play on xbox, but I literally can not do anything. Go inside - Freeze. Try to craft - Freeze. Try to redeem codes - Freeze. Try to go check scrooges shop - Freeze. 😦
Game is completely unplayable on xbox right now. Freezes any time I try to fast travel or enter a building. Would love an acknowledgement that devs are aware of the issue and working on a hot fix
Platform: Xbox Series S
Issues: Game will keep freezing on black loading screens which results in having to completely close the game every 10/15 minutes. Also starting to happen when opening my inventory too.
The ‘Spring Flower Fest Dress’ seems to be causing some graphical issues when being worn as completely disappearing 😅
The same is happening to me crashing everytime I go out of buildings my screen goes black
Platform: Xbox series x
Issue: freezing every 5 minutes, this game has been almost unplayable for me since the update. No screenshots but I’ve had to restart twice in 10 minutes this morning!
Platform: PC - Xbox
Issue: Keeps freezing and then crashing after moving to & from floating island. Or moving to another biome while traveling through a well. One of the times I had to force close. This all started since the Peter Pan update & I don’t even have him yet. I did buy Max and he’s wondering around the valley. Thought he was only for his dog house, I haven’t set that on my Valley yet.
Game keeps freezing randomly
I am on Xbox series S Game Pass and my game is crashing and freezing a lot.
I can't even go inside my house which has all my chests. It is frozen on a black screen everytime I try to enter. Freezes when opening inventory, interacting with companions, trying to name the Forgotten and befriending them
I’m on Xbox XS & my issues are the same as everyone else’s. This update is horrible! I’ll never get my star path done, since I have to keep turning the game of & turning back on to try again. I even did the uninstall & then went to the store & redownload it from there & still same thing.
Series X
Same as everyone else, literally unplayable at this point. game crashes every 2 minutes. between entering homes/buildings, talking to characters etc. Star Path needs extending with these issues
😩Like others, my game is crashing upon exits - I found a workaround by saving (when I remembered 😑) and that saved me from crashing. However, the game crashed again while I was sorting inventory. Opened a chest to move items and locked with many of my items missing. Reloaded game, and items are there now. Shwew
Xbox series X
Game goes black once you leave stores, houses, etc. it has happened since the Peter Pan update. I can restart the game and happens again. Also deleted and reinstalled the game with no resolution. Is there anything I can do to fix this?
Xbox series X
Game freezes while putting lanterns for Shadows on the wall quest. And once during cooking in Remy's - every of these times it's halfway through screen changes so I can see partly closed inventory
Platform: Xbox Series X
Issues: game crashes any and every time I try to enter any building
No screenshot
Platform: Xbox Series S
Issue: game crashes sometimes when leaving houses. Shows a black loading screen but you can still hear the background music.
Platform: Xbox Series X.
I'm getting consistent crashes on loading screens and occasionally when opening a chest since starting the quest to obtain Peter Pan. The strange thing is it's not occurring in the expansions.
Platform: XBox Series X
Cannot enter Daisys boutique. Stuck on endless black screen. Have to quit out. Have hard rebooted XBox . Not fixing it.
No SS coz, its literal just black screen
Platform: series x
Constantly crashing and freezing. Can't even get to the story book and I just purchased it too ...
Platform: Xbox series X
Constant game crashing when entering buildings/caves etc. making the game unplayable.
Platform: XBox Series X, gamepass
Issue: Frequent freezing since the Peter Pan update. Doesn't seem to be a rhyme or reason to what causes it. Exiting buildings, exiting the cooking menu, etc. I played for less than an hour today and it froze twice.
Same issues by I can’t go to eternity island or storybook vale via fast travel. I can go back to the valley but not the other way round, I can access them via the hub and I can fast travel around the areas but not from area to area
Update: I can travel between areas again
PLatfrom Xbox Series X, Issue: Freezes when traveling between realms, buildings, and chats. Been going on all day. At this point its unplayable.i have to save the game after everything i do
Xbox series s I’ve been having the same problem with freezing but also have a problem with rift of time I can access it on my switch using the same account but cant access it on Xbox but I purchased it on Xbox
Platform: Xbox series X.
Issue: game crashes on loading screen when exiting buildings. Has happened leaving some character houses, scrooges, Tiana’s restaurant and Remys.
Pretty much all loading screens for exiting.
Platform: Xbox Series X
Issue: The constant freezing/crashing. It makes the game unplayable. It freezes without fail every time I leave a building/character house.
Mines doing the exact same thing
Platform- XBOX gamepass PC Everything i do is making the game freeze! traveling, going in and out of villager houses makes my game crash. Can't do half of my quests becuase i cant travel to another land. SOOOOOO frusterated.
Agreed. Xbox series x screen freezing repeatedly.
Trying to decorate on Xbox series S and I place 2 items and the 3rd item crashes my game so I can only do 2 then restart over and over again
PAIN 😭
Are they going to release a fix for this or what? It's been a week already...this is aggravating.
PLEASE fix this crashing! - I’m tired of being in loading heck- to then having to restart my game
Platform: Xbox series S
Issue: Game froze when fast traveling from main valley to EI. Game has frozen several times since last update, mostly when fast traveling or entering/ exiting buildings
Platform: Xbox series s
Issue: I can only run around doing tasks outside game crashes every time I go in a building... It's been doing this for a week..
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Platform: Xbox One
Issue: Game freezes after opening a few chests after each other, entering/exiting buildings, in the middle of changing an outfit - been trying to bare it since the game just updated and it didn't happen the first time I played, but this is really aggravating at this point to not be able to do anything without the risk of it freezing
Platform: PC Gamepass
Issue: Game crashes during nearly every load screen, making the game virtually unplayable at this point due to constant need to restart.
Platform X Box Series S
Issue: Game is crashing in transitions.
Example: My screen is just frozen on the frame above.
Platform: Series X (Downloaded)
Issue: Game freezes when I enter or leave buildings. When I fast travel, or when I interact with villagers.
It has also frozen when I open and exit chests or my inventory, but I have noticed sometimes an item will disappear and reappear. For example, I'll open a chest to put gems away, but the gem in my inventory will be gone. So I exit the chest and then open my inventory, and it'll appear. Then the game will freeze.
having issues on xbox going into houses screen goes black having to restart my game multiple times it’s become unplayable now i’m gutted 😭
Xbox series x; after cleaning Scars lair in The New Lost Boys… it keeps saying I have done it, then adding it as a new quest again… have reset 3 times
Platform: Xbox Series X
Issue: Freezing on black screen when entering/exiting buildings and during fast travel. I only get to play for 10-15 minutes before it freezes somewhere.
Platform : Xbox Series X
As soon as I log on, the menu is so slow / laggy / glitched I can’t click on anything.
When I try to walk, my character runs in weird directions that i’m not doing.
I bought the star path, but have been completely unable to play so i’m a little upset 😭
Platform: xbox series S
Issue: freezing on blackscreen when entering/exiting buildings or fast travel. Time frame not really existing. Can play for 3 mins to 1.5 hours or even 4 hours without happening. Progress does get lost. But somehow when i feed critters or cook the items are gone.
Platform: Xbox Series X
Issue: game crashing and freezing in transitions between buildings, and when talking to characters
Xbox Series S:
CONSTANT crashes since Peter pan update every single day. Some days it's totally unplayable and I have to quit and play another game because I can't even go into any buildings. Ridiculous how long this is taking to fix when it's interfering with the star path and had zero communication from the team to ETA on fixes.
Due to my constant freezing, I am now unable to decorate on my floating island due to the constant freezes
Xbox series S
Had prior issues since the update when leaving buildings it would crash
Today 5 times within about 45minutes. A few times leaving buildings and then in the furniture menu when in daisy's boutique and then when I was just running around my valley trying to complete fishing quests for the starpath. At that point I rage quit. Barely playable at the moment
Edited to add - now crashing just opening storage
Xbox Series S
Only been playing five mins and it’s already crashed. Crashes everytime I play going in and out of shops/houses, opening inventory or chests, when decorating or changing outfit.
Do we have a timescale for fixing this yet?
Edit: Now up to 5 crashes in 45 mins. Also now crashing when taking to villagers.
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Ugh yes I love this game but the freezing is making me so sad I tried to play this morning and within 2 minutes I was frozen 😭 Xbox series x
Xbox Series S
Similar to all of the above. Freezes when moving between menus, in & out of buildings, basically any kind of transition.
Ugh lately it does good for a min but then it just up and freezes...I love playing this game but the freezing has been rough
Is there any way to find out if they are working to fix this ongoing issue?
XBOX SERIES S
Game is constantly crashing whenever the screen goes black. Entering and exiting buildings… I’ve uninstalled and reinstalled… nothing seems to work.
I just want it to work 😭
Platform: Xbox Series X
Issue: The game has been freezing during transitions and there’s nothing I can do except restart the game and possibly lose progress. It started happening when I would go in or out of houses, then it started happening when I would filter recipes, or furniture/clothing items. Most recently it froze when I went to the menu to save it in case it froze again. 10 minutes and 6 dreamlight duties lost. I’ve seen other recent posts with the same issue.
Platform: Xbox Series X. Same as the many others who have shared. Crashing and freezing when leaving buildings or fast travel, freezing when searching in cooking and furniture menus. These issues are frequent to the point it's almost unplayable.
Platform: Steam/PC
Issue: Game is crashing every few minutes and I have to restart to entire game but it continues to crash to where it is now completely unplayable at this point. Very frustrating.
Xbox One , muy game Is lagged ITS almost imposible to play
**Any game updates or information will be posted in #📢game-news You can be notified on new posts in the channel if you choose the Game News role in #roles These forums are for reporting specific bugs only. You will not receive responses here. If you would like to assist someone or need additional help, please see #dreamlight-help **
Platform: Xbox series x
Issue: since the new update I’ve had multiple problems with the game freezing up during loading in the beginning, when I’m going in and out of places(house, shop, fast travel) or going in my inventory. I have to completely restart the game while playing.
Platform Xbox Series S
Issue: basically since the new update I have been crashing so much going in and out of buildings, doing quests, (I took me three days to even get Peter Pan into the village because of all the crashing)
No matter how time I reset it I'm still crashing really bad I even got it on video. (Skip the first 20 seconds)
Yup exactly what I am dealing with on Xbox series s I hope they fix it soon 😔
Xbox series x each day I log on get more and more issues as stated before freezes going out of houses. Also now when going into some furniture modes nothing showing 😕
Sadly Xbox series s when I first started crashing was like every hour but now is every 5 to 10 minutes and my clothes disappear a lot as well and it's making very hard to the star path event like really hard.
Does anyone know if they are working to fix it?
Xbox Series X
Issue: The screen goes black and won't load Scrooge's store. I'm running into the screen frequently freezing. I had to restart the game 8 times last night between the freezing and store issues.
Platform: Steam
Issue: leaving buildings it freezes on the loading screen.
Screenshot/Video:
mine does the same than it crashes @glad glacier
My game on Xbox its ceeps crashes i can't play
Platform: PC Xbox Gamepass
Issue: leaving buildings causes screen to freeze on the loading screen, has happened multiple times in the space of 10 minutes or so
Platform: Xbox Series X
Issue: Got stuck on a black screen going into Scrouges. I did not have this issues at all last night when I played.
Xbox series X
Constantly crashing when trying to enter a house or restaurant. Has been this way since the update. Very frustrating. This is all that happens. At this point it's unplayable.
Xbox Series S and my PC Xbox Game Pass. Works for about 20 minutes then just crashes mid game. Traveling in and out of vitalys mines and houses. Its done this every time ive tried to play in the last 2 weeks. Seriously unplayable and so frustrating
Platform: Xbox Series X
My game constantly crashes when leaving buildings.
Entering or exiting building cause the game to freeze.
Xbox crashes almost every time i try and travel to another dlc. I have sound but black screen
**Any game updates or information will be posted in #📢game-news You can be notified on new posts in the channel if you choose the Game News role in #roles
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15 days of constant crashes and freezes… completely unplayable which is extremely disappointing.
Platform: Xbox Series X
I have created a ticket already but I get constant crashes when going into and out of buildings. Almost every time the game auto saves. Also, my clothes disappear from my character randomly. Today my game won’t connect to the internet.
Platform: Steam/PC
Issue: Continuous crashing for days now to where I cannot play
Play on PC through Xbox and I have had no trouble but today it comes up with Error code 0x87e50029 some game files are missing or corrupted when will this get sorted as it is getting stupid now. Am now uninstall/reinstall to see if that works again which I have had to do 4 times since the Peter Pan update.
Xbox
Loaded it up today it comes up with Error code 0x87e50029 some game files are missing or corrupted.
platform: xbox gamepass on PC... after the peter pan update game keeps coming up with 'cannot open' and an error code. have tried updating and reinstalling the game but nothing seems to work. makes it totally unplayable
Xbox series x, bought game.
Still having this same issue.
Dreamlight has been giving me a really hard time I just tried to open one of the browns and storybook veil I believe it's beanstalk marshes I had the 10K to open it but every time it always says transaction error so I left the game and restarted when I came back all I had was 8K and now I have to try and get the 10K all over again I don't understand what's going on at all
Platform (Be sure to include new gen or old gen xbox): PC Gamepass
Issue: Game starts to load but won’t even get all the way through the loading screens.
Platform: Series X
Issue: I had some Rubbish in my inventory after some failed quest recipes. We used to be able to gift these to villagers so I tried to give them away to Mother Gothel and an error appeared. After I clicked Cancel, the game froze and i could only move the camera. We can't sell or eat Rubbish either so there's no way to get rid of it properly other than stashing in storage which is pointless as we don't use it.
Since the Peter Pan update I keep getting this message and I have to install the game each time I want to play and it's only this game I keep getting this trouble with and it's doing my head in.
Xbox series x bought game
It won't let me pick up anything from the ground, same in the valley too.
Game closes after 25th anniversary screen! Multiple times, even after reboot.

Same for me even after reinstalling
Platform PC/Xbox Gamepass
Issue: Game starts to load, shows Gameloft logos, gets to black loading screen, freezes slightly, loads 1% of the purple loading bar and then crashes and closes.
The AppData Player log file is just showing a bunch of corruptions. It has been this way since Peter Pan update. Uninstalled, reinstalled, repaired multiple times but still crashes before menu. Only worked once since update.
All my Windows and graphics card drivers are up-to-date so this is definitely an issue back-end.
This is the same for me as well! Playing on PC - through XBOX, all other games work fine: MineCraft Planet Crafter, Satisfactory (although those two are through Steam), all run with no issues
We are having this issue as well on Xbox, Disney Dreamlight Valley appears to be the only game with this issue.
I am having this issue still of game crashing upon starting to load open on PC via xbox app, how did anyone else fix?
Platform: PC through XBox (not Gamepass)
Issue: Game crashing on the first loading screen, tried reinstalling and repairing but didn't work
Platform: PC/GamePass
Issue: Game crashing during first loading screen. Restart, reinstall and repair did not work