**Please post here if you're having NPC-related issues.
Use the format below:**
Issue (Include NPC Name):
Screenshot/Video:```#[Archived] Update 16 - NPC Issues
heavy saddle
plucky hedge
Platform: PC - issue: Alice keeps blocking path
mellow forum
Platform: PC/Steam
Issue: Alice won't follow me when we're hanging out, I've tried saying bye and asking again, and fast travelling to another area but she just gets stuck by the well
fiery olive
Platform: switch
Issue: when hanging out alice does not follow me or do her role. So for example I have her role as gardener and she doesn’t give the extra pumpkins she just stands there. Also when I try to move her I go right through her.
sharp arrow
Platform: Xbox series S
On Alice’s last quest she got stuck like this. I’m not sure what to do.
cerulean whale
Platform: PC/Windows (Steam)
Issue: Now, I know it's canon that Alice becomes very large and very small while traversing Wonderland, but I don't think this is intentional...? Because, wow, I'm getting Lady Dimitrescu vibes here.
cerulean whale
Platform: PC/Windows (Steam)
Issue: Same issue as above, but I wanted to provide a better screenshot to make it more abundantly clear that Alice is huge. And since you can't edit a post to add new images... here's a second post from me.
daring coral
platform: PC (xbox app)
issue: when hanging out multiple different NPCs, they do not follow me, but will get stuck at a random well when fast traveling (sometimes not even to the biome I fast travel to). I go right through them when they're "broken" and they won't perform their friendly duty until they finally unfreeze, and then will drop everything at once.
dapper plume
Platform: Xbox series x/s
issue: I just walked into my house and Alice is here. I’m not hanging out with her so I’m not sure why she invited herself over.
opal apex
Platform: Steam PC
Issue: Alice is stuck at her big setting when she goes into it. Fixes when exiting the game though
dusk jasper
Platform: PC
Issue: All the frozen characters are stuck in this exact spot in their house
plush arrow
Platform: Xbox Series X
Issue: Sally is asking for a mystery item apparently from a DLC I don’t have.
steady stirrup
Platform : Steam PC
Issue: Maui is nowhere to be found. Not in his home, not in any of the 3 island maps. Need to speak to a demigod, but cant as he is nowhere to be seen. Completely gone.
night prawn
Platform: PC-Steam
Issue : Belle try fishing in the pond in the Forest of Valor from the Frosted Heights. I take my cellphone (in the game) to make her move for a picture's pose without take a picture. After I put away my cellphone, she go directly in the Forest of Valor to fishing in a more traditional way. If I do nothing, she stay there.
spice sand
Platform: Nintendo Switch
Issue: Text conversation between Hades and The Forgotten where Hades calls
The Forgotten “Tiana” and asks for beignets. The Forgotten also responded like they were Tiana. Tiana was not any where in the vicinity.
Picture: N/A
daring coral
platform: PC (xbox app)
issue: Vanellope is invisible/only a couple of sparkles
night prawn
Platform: PC-Steam
Issue : In the Tiana's Palace, Mulan don't sit in a table to eat her meal.
smoky pecan
Platform: Switch
Issue: Since atleast the Storybook Vale update hanging out with a character that you are also doing a quest for causes that character to stop hanging out with your frequently for no reason. Alice for example: working on her quest i have her hanging out with me and at various points (even though she doesn't have to be followed anywhere) she just stops following me and when I talk to her I have to ask her to hang out again even though she was already hanging out with me. Had this issue with Merida, Fylnn, Aladdin, Jasmine and now Alice
cerulean whale
Platform: PC/Windows (Steam)
Issue: I'll assume this is a bug... otherwise make her a Companion and let her sit on your shoulder. Then she can replace R2-D2 as my favorite companion.
night prawn
Platform: PC-Steam
Issue: Around the head of Merlin, a series of « ZZZZZZZZZ » appear when he don't move, like he fall asleep, but his eyes are open.
cunning grail
Platform: Steam/Steamdeck
Issue (Include NPC Name): Daisy (Garden Party) just randomly appeared in my house in her Garden Party dream style despite not having selected her to be in that style. I had unlocked it about 30 mins prior tho. Also she was not following me either
Screenshot/Video:
lunar gale
Platform: Switch & Xbox Cloud Gaming
Issue: Vanellope used to do this for me all the time, but the last few updates fixed it I thought because I could FINALLY see her. However, since the Alice update, I’m back to invisible Vanellope in my valley again. She’s nothing but sparkles.
lusty mantle
Platform: Switch
Alice yesterday was the right child-life size from when I unlocked her. When I started today, she was suddenly the same height as my character. Was this intentional or?
light isle
Platform: switch
Alice fell of her chair and is now on the floor… don’t think she’s supposed to be..?
forest oar
PC (Epic)
I have Donald's ship in Valley but Donald's not activated in Valley. I have him activated in Floating Island Plaza.
He was NOT in Floating Island Plaza, he was not shown to be in any interior, and activating him in Valley did not make him appear.
Had to exit game and restart for him to finally appear.
steady stirrup
Pc (Steam)
Cant get to alice in the restaurant as simba and scar are in the way. No gaps either side to be able to move past.
potent oracle
Switch: Alice won't leave my house. I've restarted and I'm not hanging out with her. I don't have an active quest with her.
thorny bolt
Platform: PC - Steam
Issue: Alice is inside my house even tho we aren't hanging out. Also I just opened the game
charred coral
Platform Xbox, Issue -Minnie Mouse icon wrongly displaying her free roam location. I've approached her icon in my main valley and vale several times since update and she's not where it says she is. Also on a few occasions I have found her, she doesn't have the lets hang out option.
lusty mantle
Platform: Switch
Long running issue but can we please stop having NPCs that are in their house leave their house while we are entering it? This stupid dance wastes so much time.
hexed jackal
Platform: Switch
Issue (Alice): After decorating my house for Alice and Vanellope, Alice won't trigger the next step of walking over to the book.
ornate cobalt
Platform: Steam issue: multiple Characters that are shown to be in their house (on the map) are nowhere to be found. Right now I'm trying to gift something to moana and she's nowhere to be found.
twilit summit
**Platform: **PC/Steam
**Issue (Include NPC Name): **Olaf - Every time I press E to talk to him, the camera zooms in, cancels, and zooms back out again before completion.
solemn wren
Platform: ps5
Issue: a lot of the time you spawn in the storybook vale or exit a building while hanging out with a character, they will spawn on the opposite side of the map from you, for example if I leave scrooges shop in the bind, my buddy will spawn at the well at mount olympus and then run all the way down to me.
tacit plank
Platform: PC/Steam
Issue: Anytime i want to go to anna's castle, it shows only her in the house and when i enter all 3 of them are inside ontop of one another. Moving them around to split them doesn't work, i have to wait quite awhile for them to move on their own before talking to one of them; in this case Anna as i needed to give her gifts.
There is also the same issues as some above, characters showing they are in their house but they are not so you have to leave and enter again for them to appear, or leave then leave again and they'll be outside.
Another issue, hanging out with anyone. Sometimes when i teleport they just stop hanging out with me or in some cases just stand completely still and they do nothing. When i talk to them to make sure they are still hanging out with me, they are. For this solution i always have to bounce between different characters to hang out with, gets quite annoying.
hearty kelp
Platform: Switch
Alice for some reason is tiny in my valley and Vanellope keeps going invisible.
mellow forum
Platform: PC/Steam
Issue: Jafar has completely disappeared from my game. The tracker says he's in his house but I've checked the entire palace twice (one after restarting the game) I've even checked all the shops, restaurants, and extra cave type things, he's not in any of them and not wandering around any of the worlds
slender moat
Platform: switch
Issue: having issues with multiple NPCs freezing when hanging out with them and doing their role. Example hanging out with Jasmine her role is gardening i started to harvest my garden and she's just frozen.
night prawn
**Platform:** PC/Steam
**Issue:** Anytime i want to go to anna's castle, it show...
Platform: PC-Steam
Issues : I have 2 problems was mentioned by Milk:
- In the Arendelle castle, Olaf, Anna and Kristoff was fuse in the same spot. So, I must wait they split to interact with the character I want.
- When I look on my map and I saw a character (it's happen with all characters of the game one time) in his house and when I went to his house he was not there. I must come and quit there house around 4 times to the character finally appear in his house or in the entrance of his house.
mellow forum
Platform: PC/Steam
Issue: Jafar has completely disappeared from my game. The tra...
He's still missing...he's the only current character besides cheshire cat I don't have levelled up completely and since CC isn't available yet I have no other characters to level which is a waste for star path grinding
cerulean saddle
Platform: PS4
Issue: Alice keeps appearing in the house, not moving and my character can walk through her. Alice also appears in any room without moving.
latent solar
Platform: PC/Switch
Issue: After welcoming Woody to the village, he's giant and not the same size as Buzz or Mushu like he should be.
fiery olive
Platform: switch
Issue: please get Alice out of my house! She appears and I can’t even do an interior design for my dreamsnaps!
calm quest
PS4: Daisy’s neck looks bruised and purple in the new dream style.
zinc flax
platform: xbox
issue: alice will not leave my house. i have tried hanging out with her and bringing her outside of my house, then stopped hanging out with her. when i enter my house after leaving her outside, she’s back inside my house.
copper vale
Platform: Switch
Issue: some of my characters will go a little weird in positions when I talk with them
graceful zodiac
Platform : PC Epic Games
Issue : Vanellope is just a set of glitter since the last update, I can interact with her but she doesn't appear right
hearty kelp
Platform: Switch
Issue: Whenever I hang out with someone that has snippet catching, they sometimes stay in place instead of following me and I have to close out the game and reopen my game in order for it to work again.
scenic tartan
Not sure if this is a bug or is Alice supposed to just randomly shrink? Was just confused why she was small all of a sudden
calm quest
PS4: Donald and Daisy order the same food every single day. Potato leek soup for him and roasted asparagus for her.
outer sleet
Platform: PC/Steam
Issue: Just got Alice. She is not my buddy. I believe when I entered my house I was tracking her quest. She randomly appeared in my house when she hadn't been following me around in the valley (for a WHILE). Then, I turn around, and she is HUGE.
normal drum
Pc, Xbox game pass
Merida is glitching and won’t have the conversation with the Lorekeeper during the “A very Scottish celebration” task
tardy citrus
Platform: Xbox
Issue: WALL·E has no collision and isn’t moving or giving harvest drops. Harvesting also isn’t consuming stamina as it should while hanging out with WALL·E
grave spoke
Platform SWITCH
I did all the wonderland realm quests, I welcomed Alice, I did the mannequin madness quest, April 30th came and went and I went in Remy’s and no paw prints 🐾😭 chaos in the kitchen isn’t working and won’t activate
quick drum
Platform: PC
Issue: It seems like everyone else is dealing with it also, but Alice won't leave my house! I've dismissed her, I'm not actively tracking her quest, she just won't leave! I guess the poor girl is lost?
rich lark
Pc/steam
Alice is in my house uninvited. I'm not hanging out with her nor do I have any of her quests tracked.
It makes taking the dreamsnap photo frustrating
dusk flower
Platform: PC/Steam
Issue: certain characters lock me in corners, The Beast, Elsa, makes me have to restart the game to be able to go back to playing.
lost sandal
Platform: PC/Xbox store
Issue: every single time I walk into Anna's house, Anna, kristoff, and Olaf all spawn in at the exact same spot, meaning that if multiple of them are there, they all spawn in on top of each other
nocturne solar
Platform: switch
Don’t have a photo but I’m still having occasional instances of soft lock when talking to villagers. The characters stand there and background stuff still moves but the characters don’t do anything or talk and I can’t move or open menus. all I can do is reboot the game.
sharp summit
Platform: PC/Steam
Issue: Alice is stuck to her house or most recent well (if "hanging out") she still gets the XP for the activity but doesn't give any of the bonus items. I can walk throug her and when I try to take a picture with her she does curtsy, but won't move closer to the camera.
hallow sapphire
Platform: PS5
Issue: Cheshire Cat doesn’t drop any bonuses as a companion. Mine’s currently at level 6. know that he’s not supposed to be following me at all times like all the other companions, but I haven’t gotten a single bonus drop from him, not even an item appearing remotely.
glad canyon
Platform: PC/Steam
Issue: Have Cheshire Cat as companion. Can't see him right now, so I go to his tree to try to talk to him. Get frozen in place with no way to leave. Can't even open a menu. But it's not the game that is frozen, since animations are still going and characters still doing their stuff. It's similar to what happened with Wall-E a while ago, while trying to speak with him on a slope.
clever scaffold
platform: ps5
issue: made cheshire cat a gardening buddy (1 of 12). harvested a plot of pumpkins and he threw a few extra. after a while he remained visible on the ground but stopped giving extra pumpkins. changing maps or buddies doesn’t update this and have him throw them out. reloading didn’t help
woeful quarry
Platform: PS4
Issue: when I try to get bonuses with the Cheshire cat I have to try and time it between when he randomly appears because if he is already visible when I collect things he won't drop any bonuses.
Another Cheshire cat issue is that he will frequently become permanently visible. In this state he won't give bonuses, won't move, and I am unable to talk to him.
forest oar
PC (Epic)
Set Cheshire to Timebending. Getting zero bonus drops until he is near me, and I get a timebending drop. Then he dumps all bonus drops accumulated up to that time.
digital trout
xbox series x
the cheshire cat randomly seems to go stuck where I can walk through him and he’s just sat there not helping or levelling up or anything. I’ve not gotten any bonus items from him
rugged goblet
PS5
Alice moved into my house. :/
Since I welcomed Alice in the valley she is always in my house no matter what I do. She is not set on following me (Buddy) I have no active quest belong to her, open and close the game every day, moved my house, changed my houseskin but no matter what I do, Alice stays in my house and follows me in every room. It is hardly annoying.
glad canyon
Platform: PC/Steam
Issue: I chose foraging as a job for Cheshire Cat. After a few succesful helping as I plucked all kinds of herbs and fruits and stuff, he just stopped. I ended the game after it soft-locked yesterday when I tried to talk to him in his tree.
Today, I asked him again to accompany me while I ran through the valley, doing tasks and collecting things. And again, he did nothing. Barely showed up at all. And out of a sudden, after I plucked a piece of oregano, he tossed over a hundred items (partially stuff that I collected yesterday) at me!
Not sure if bug or Cheshire Weirdness. 😅
sour viper
Platform: Steam/PC
Issue: Cheshire Cat seems to have a very slow response time to handing out bonuses when he’s hanging out with me. I have him as a miner, and every time I mine a rock, he either takes forever to show up and give out a bonus or stops appearing/following me altogether. I know he’s supposed to be quirky when hanging out with him, but this seems like a bug/glitch.
hollow quiver
Platform: PC/Steam
Issue:
-
When hanging out with the Cheshire Cat, it takes a while for him to hand out his bonus from hanging out with him. Often, I've closed the game and reopened and when i hang out with him and go timebending, he will send out a burst of rewards all at once from a previous session.
-
Additionally, he will glitch in place where he won't move and other NPC's around him seem to be stuck in place. I can't talk to him or move him, and my avatar seems to move through him.
-
Additionally, as mentioned in questing issues, if i try to talk to him at his tree when hanging out, my game will glitch to black or freeze in place to the point i have to force close the game and reopen.
grave hornet
Platform: PC
Issue: I am also having issues regarding the Cheshire cat. Pinpointed the problem as far as the sequence of events that cause the freeze. What will happen is this.
- I will trigger his friendship level to rise. If it is a level that brings a quest with it.
- I go to talk to him, however the talk prompt does not appear.
- Note: My Cheshire Cat tree is currently located in Storybook Vale. So I teleport there.
- I approach the tree, though he does not appear in it, the "talk" prompt does show up. If I press it, the game not freezes but becomes unresponsive and the only fix is to close and restart via the Epic Games Launcher. It seems to be related to the thing about him "not always being there". While I understand that making sense to his character, his location constantly having to register at different places or not at all is causing problems. I mean there's a reason why Wonderland isn't exactly physics friendly maybe applying the idea to the coding of a video game isn't the best choice.
hoary star
Platform: Xbox Series X
Issue: Hanging out with Cheshire Cat and I harvested my plot of 100 pumpkins (with him as my gardening buddy) and he didn't give any rewards at all and stayed in the same position.
Went to talk to him in his tree and the game froze.
Upon reloading the game, my progress was not saved. I chose to hang out again and pick all the pumpkins again and only then did he give me rewards.
silk panther
Platform: PC/Steam
Issue: Alice having issues sitting in Remy's when she's BIG
deft tundra
Platfrom: Xbox
Issue: when talking to NPC to advance different quest the game freezes. The characters behind and around us still move but there is no option to talk, to back out, or do anything. I have to shut down the game completely to get out of it. Has happened with Moana, Mother Gothel, and one other but forgot which.
vital solar
Platform: Steam Deck
Issue: Picked up the furniture from Aladdin's house, then went back to talk to Cheshire Cat and the game freezes. Restarted twice, same issue
steady mural
Platform: Switch
Issue: Vanellope is invisible, the only thing indicating that is is there is a bunch of sparkles.
tropic isle
Platform: pc/nintendo
Issue: buzz, Woody, Ariel, Nala, Kristof, Simba, Alice, Mushu, Anna, Stitch, Mother ghotle, Belle and Beast, Jack Skeleton, Hades, Gaston, Merida, Donald Duck, Mickey mouse, Minnie Mouse, Oswald, they dont want to go out of their house at al this list keeps growing since the tiana update, i did restart my gamevile to see if that would fix the isue but the same charachters keep locking them selfs up
ebon crypt
Platform: PC via Steam
Issue: At a certain point while hanging out with Cheshire Cat he will stay in one spot and not move, no matter how far away I go he will stay in that spot. It can sometimes happen when you leave houses too, he gets stuck right next to them, sometimes even clipping through them. I've tried going to his tree to unhangout and then rehang out with him but sometimes that causes the game to get stuck in the talking screen with no way to leave other then closing the game with task manager.
plush stratus
Platform: PC via Steam
Issue: Cheshire Cat is underground.
grave hornet
Platform: PC
Crocs are doing this instead of just raising their heads when playing red light green light. Sorry for the weird picture my screen shots aren't saving the way they should from the game for some reason so I just took a picture of my laptop with my phone.
viral apex
Platform: Nintendo Switch
Issue: I can’t talk to Vanellope when she’s sitting next to Maui. I tried to give her order to her from multiple angles, but it only lets me talk to Maui.
night prawn
Platform: PC-Steam
Issue: Jafar fishes in the stair instead to ground.
hollow pendant
It seems the game doesn’t compensate for tiny Alice when she’s seated
quick talon
Platform: Switch
Issue: Timon behaves as though he has an active quest. Leaving the restaurants when he's there, constantly on every map, not disappearing when using the hide character menu in the map, etc.
wooden lance
Platform: PC (Steam)
Issue: Mirabel's textures are messed up??
slender moat
Platform: Switch
Issue: I hung out with Alice yesterday to do quest. Told her to stop hanging out she did i walked into my house she now follows me into every room. Quit the game yesterday come back today just got on walked in my house and she's still hanging out here.
plush stratus
Platform: Steam PC
Issue: Hades was having a side conversation about beignets, but instead of Tiana saying the other lines like she should be, it was The Forgotten
violet lintel
Platform: switch
Issue: home invasion Alice....
S
Since I took her to my player house once as a follower a couple of days ago, she keeps popping up now whenever I enter, even if she is no longer a follower. Spawning in the middle of each room upon entering and seemingly already be there by the time I arrive
echo hatch
Platform: PC
Issue: After completing Timon's last friendship quest, I cannot toggle him off. He is permanently on my map.
fleet frigate
Platform: PC
Issue: Sorry if this seems picky but it's really bothering me 😦 😦 lol. I usually will move my camera angle when talking to villagers or giving them gifts or meals at the restaurants, so I can see them clearly. I've noticed now when I am giving a restaurant order meal, i turn my camera angle to see them, cause it's cute to see them accept gifts, but now it's suddenly resetting the angle every single time. And the angle is not the best, sometimes i'm just looking at the back of their head instead! could you please take this auto-reset-angle feature back off? 😄
quick talon
Platform: PC
Issue: Sorry if this seems picky but it's really bothering me 😦 😦...
This happens on Switch too and its aggravating
empty cargo
Platform: PC
Issue: Sally's favorite gifts don't show up in the menu, and when I go to her to check, for two days straight she's wanted only two gifts and its been the same two flowers she wants both days now.
tidal jolt
Platform: Steam
Issue: The toggle for enabling/disabling villagers doesn't work. (eg: going to the map, hitting f and disabling a villager's icon has no effect.) Also, Kristoff is nowhere to be found, and enabling/disabling him in the DLC maps has no effect.
icy holly
Platform: PC
Issue: Gifting the Cheshire Cat does not raise his bar at all anymore
I am stuck at level 9 with the cat and I have tried giving flowers, fish, and other items but his bar will not go up. When I gave him the hamburger steak that he wanted, when I was level 8 with him, the bar didn't increase at all.
slim glacier
Platform: Steam (PC)
Issue: Belle's dialogue here doesn't make sense when she's inside a building.
paper flower
Platform: switch
Alice is always in my house! Why? I just loaded the game and went into my house and there she is again. In other rooms just just sits in the air.
edgy onyx
Platform: ps5
Issue: every time I try to talk to Cheshire cat in his tree it keeps crashing and I have to restart my game
royal haven
Platform: Nintendo Switch
Issue with Goofy: Keep getting stuck when initiating conversation with Goofy. No dialogue window pops up when initiating talk with Goofy. My character and Goofy just looking at each other, no dialogue and no way to back out, close convo, open map, nothing. End up having to restart game. This has happened twice now, once today and once yesterday.
Screenshot/Video: Unavailable (not able to perform thus function during issue).
lunar gale
It seems the game doesn’t compensate for tiny Alice when she’s seated
Nor giant Alice. Lol.
Platform: Nintendo Switch
Issue: Alice’s other sizes are not going back to normal when she’s seated inside the restaurants in the valley. So she floats above her chair and into the table (when big) or sits directly on the floor almost under the tablecloth (when tiny).
sharp violet
Platform: Switch
Issue (Include NPC Name): Scar
Screenshot/Video: Stuck in interaction with Scar and can’t end it. Literally in a starring contest lol
amber flame
Platform: Nintendo Switch
Issue: Game freezes when attempting to interact with Timon or Pumbaa, forcing me to restart the game
fleet galleon
Platform: Steam PC
Issue: A classic of a follower companion blocking the exit
weary gull
X series X
Issue: Cheshire Cat becomes unresponsive as hang out buddy, clipping
floral spindle
Platform: Windows/STEAM
Issue: Can’t find Jafar inside the palace. I’ve unlocked him as a character and the map says he’s in his house. I check the entire palace and can never find him inside.