[Archived] Update 16 - Can't Pick Up Items

[frigid dew]

**Please post here if you're having issues related to Picking Up items.

Use the format below:**

Issue:
Item Name:
Screenshot/Video:```

[tough peak]

*Platform: PS5
Issue: I’m working on the firs quest for Alice and Wonderland and the watch has glitched out and I can’t pick it up.
Screenshot/Video:

[spice hazel]

Platform: Steam/PC Issue: memory still stuck and unable to pick up

[uneven pumice]

Platform: P/C windows
Issue: Can't get spring tablewear off the table. Have tried everything and nothing works.
Item Name: Spring Tablewear
Screenshot/Video:

[tawny heart]

Same here!

[jagged stirrup]

Platform: Xbox Gamepass on Rog Ally X
Issue: Coin stuck in Glade
Item Name: Coin
Screenshot/Video:

[jagged stirrup]

Platform: Xbox Gamepass on Rog Ally X
Issue: Mist stuck in Moana Realm in treeline near left ramp
Item Name: Mist
Screenshot/Video:

[opal marsh]

Platform: Switch
Issue: can’t pick up the out of place items in daisys house for the furniture fluster quest.

[tropic raptor]

Platform: PC
Issue: can't pick up items in Cheshire Furniture Fluster quest
Item Name: red bench
Screenshot/Video:

[winter steppe]

Xbox
Unable to pick up the furniture for Furniture Fluster quest.

[dense trail]

Xbox
Unable to pick up bench in Daisy's house for Furniture Fluster quest

[snow spear]

Platform: ps5
Issue - unable to pick up flowers in Aladdin's home for the Cheshire Furniture Fluster quest.
Picture -

[real sentinel]

Platform: Xbox series S
Issue: Cheshire quest: Furniture Fluster: can’t pick up the lamp. I’ve tried closing the game, clearing the cache, hard resetting the Xbox and still can’t grab it to continue. Also, even though I’ve asked Cheshire to follow me, he won’t leave his tree at all.
Item Name: tulip lamp
Video:

[edgy badger]

Platform: ps
Quest Issue:I cant pick up the bench back at the the desk in daisys house

[blazing tide]

Platform: switch
Issue: can't pick up bench in Daisys house for the furniture fluster quest
Item name: red bench

[lapis shale]

Platform: PS5
Issue: I am working on the “Furniture Fluster” mission for the Cheshire Cat, and the red bench that spawns in daisys house is in a spot I can’t get too.
Screenshot:

[nimble hornet]

Platform: PC Steam and MacOS
Issue: I am working on the “Furniture Fluster” mission for the Cheshire Cat, and Wall-E's rusty bench that spawns in Daisy's house is in a spot I can’t get too.

[proud igloo]

Platform: Switch
Issue: Cant reach several items that spawned in The Fiery Planes

[coarse raptor]

Hey! Have you find how to pick it ? I’ve the same problem on PS5…

[little plinth]

Platform: PC/Steam
Issue: Cannot pick up the rusty bench to complete Furniture Fluster, Collect the out-of-place items from Daisy's House
Item Name: Rusty Bench
Screenshot/Video:

[pure loom]

Switch. Coins since dlc start behind the bush

[snow spear]

Was finally able to advance the furniture fluster quest and pick up the tulip vase form Aladdin's house!!
If it helps anyone having the same issue - dropped a snowball next to the flowers and went to see if i could pick that up and it said hold to pick up multiple so held and it picked up the snowball AND the flowers!!

[pure loom]

Switch

Idk. Is that normal?

[nimble hornet]

The fact that I reported this over 3 weeks ago, and have not heard a peep from you on what you are doing to get this fixed makes one wonder how much Gameloft truly cares and respects its customers and users.

[lilac vale]

These forums are not discussion spaces and are for reporting specific bugs only.

Please use the game chat channels to talk about the game #no-spoiler-chat or #spoiler-chat
If you need assistance, please visit #dreamlight-help

[graceful scarab]

Platform: Playstation
Issue: Cannot pick up the rusty bench to finish furniture fluster and thus cant progress in progression of cheshire or alice
item name: rusty bench
image: no image since it seems like a well known issue

[pastel hamlet]

Platform: PC/steam
I'm already over four updates in, and I still can't pick up the items from the table. Why? This really makes me sad. On top of that, there's sand in the library. I can't pick that up either.

[trail sail]

I’ve got the same issue been waiting two weeks now and nothing it’s doing my head in

[slim echo]

Havent played my switch in awhile. Let my system do all updates. Can’t seem to pick up certain items (herbs) and the fish bubbles aren’t repopulating. Ran a check for corrupted files, and it came back clean. Thoughts?

[tame granite]

Platform: switch. Im trying to pick up gems from scrooges quest for dreamlight park fests rectangles and its saying my inventory is full, even though its not.

[shy anchor]

Platform: Switch
Issue: Storybook Vale, all Collecting actions not working as intended.
Examples: Walk up to a mining spot with the pickax and it doesn't highlight, cast into a fishing spot and it doesn't "snap" into the spot, instead it fishes the water in general.
It seemed to begin when there was a rose bush growing in a bunch of trees. I could not collect it, so I went into decoration mode and moved the tree. I was then able to pick up the flower but thereafter all "snap/highlight" collections stopped working. The Fix: Fast Travel to a well fixed the issue.

[warm ore]

Platform: Nintendo switch

Issue: It won't let me collect the thing I mine out of the rocks

[waxen topaz]

Platform: PC/XBOX

Issue: I can't pick up any spices or herbs from the floor

[lost elbow]

Platform: Switch
Issue: can't pick up items in Glade of Trust, Forgotten Lands, or Forest of Valor

[indigo lantern]

Platform: Switch
Issue: I just bought storybook vale and it seems to have caused bugs in my game. It freezes for a couple seconds when picking/foraging anything even memories. Going into decorate mode froze my game I had to shut it down. When doing things that award the magic duties, I can't click them they won't redeem. Sometimes clicking repeated or tapping the screen rapidly will redeem it but most of the time it doesn't. There seems to be lag also when running.

[vital geyser]

Platform: Switch
Issue: Can’t pick up items in Beanstalk Marshes, not even memories.
Item: All