#[Archived] Update 13 - Crashes on XBOX & Gamepass

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edgy snow
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**Please post here if you're having XBOX Crashing-related issues.

Use the format below:**

Issue:
Screenshot/Video:```
frosty pike
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Platform (Be sure to include new gen or old gen xbox): Xbox app pc
Issue: Another update another round of it telling me my files are missing or corrupt after the update... this happens every time. its getting really old.
Screenshot/Video:

quick plover
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Platform: Xbox App on PC

Issue: Game won't load. It gets past the Gameloft logo and freezes. Black screen with "sparkle" in the bottom right is as far as it goes.

Screenshot/Video: n/a

eta: I've repaired and then uninstalled and reinstalled. No help. I can login on my Xbox S fine though.

fringe dove
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Same for me too. Every update it breaks my game. I’ve uninstalled and reinstalled and now it won’t work or load at all. Even on my console. Spent too much time and money to start over.

Every update shouldn’t break the game.

Platform (Be sure to include new gen or old gen xbox): Xbox app pc
Issue: telling me file is corrupted
Screenshot/Video:

quick plover
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I just had this pop up on my PC. I created an exception, and now it works and loads correctly.

green scroll
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Platform: Xbox One and Xbox App on PC

Issue: Game freezes whenever I'm going through the rewards of the Star Path. Audio still plays, but I cannot get out of the menu and have to wait for the game to autosave before reopening the game

Screenshot/Video: N/A

glacial pawn
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Platform: Xbox One s

Issue: Game freezes when I try to view star path rewards. I still have audio but nothing else is working. I have to exit and restart the game.

Screenshot/Video: N/A

astral salmon
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Platform: Xbox Series s
Issue: Game still crashes after a while when playing or toggling through the menu (seems to be more frequently than before).

half cloud
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Platform: Xbox X
Issue: Crashing randomly about once every ~1-2 hours since update. Never crashed before. Once talking to NPC, once scrolling right through StarPath Rewards

thick tundra
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I don’t experience any crashes now like before every 5 minutes
Now it’s only the star path crashing the game
Xbox series S

elfin hill
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Platform: Xbox Series x
Issue: Game still crashes after a while after playing the coin game or toggling through the menu

trail frigate
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Xbox One
Severe lag and crashes every so often since update.

sage fog
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Xbox One - Game crashes every time I open rewards page for new star path.

hoary sand
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Platform: Xbox Series S
Issue: I keep getting stuck in menus or trying to talk with villagers. Like nothing will pop up, I can still look around, but I can't do anything else. I end up having to close the game.
Screenshot/Video: I was trying to complete my challenge with Daisy. Instead no talking options popped up and I had to quit my game.

inner bolt
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Platform: Xbox App PC
Issue: Try to load up game and it closes before start menu. Try to open again and it says corrupt or missing files and to verify and repair. Do that and it has an error, cannot verify. Can't get into game at all.

keen belfry
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Platform: xbox series s
Issue: pumbaa welcome in valley is stuck

dark silo
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Platform: Xbox Series
Issue: The game freezes everytime I check my mailbox. It has been doing it for the past wk.

supple horizon
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Xbox series S: game now works after a year but the glitch is that all the lights in the valley randomly turn off while playing at night. The only way to get them on again is to 1: restart the game or 2: turn them all on myself.

vocal storm
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Platform: Xbox PC

Issue: Telling me file is corrupted. Cannot verify and repair as that also throws an error. A complete uninstall and reinstall of the game has also proved unsuccessful.

Couldn't even start over if I wanted to, but I really don't. I've spent so long on my game and took a couple of months break to come back to this.

winter copper
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Platforms: Xbox Gamepass & Steam PC

Characters running in slow motion and lagging.

low gyro
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Xbox series X
Game freezes after less than 5 minutes of playing

tepid solstice
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Xbox one
Game freezes whenever accessing rewards on star path.

low gyro
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Xbox Gamepass PC
It’s the second time this has happened today. I got fishing, catch a fix and my whole pc shuts down. Everything else works fine? I thought it was my pc but I can play other games with no issue and browse the internet for hours. But God forbid I go fishing…..

tepid solstice
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Xbox one
My recommended still hasn’t refreshed and also my dreams so reward hasn’t come through.

mystic dawn
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Xbox One
Game Initialization Error 101
I've tried deleting and reinstalling the game and it did not fix the issue.

mystic dawn
lunar shale
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Xbox

Scramblecoin makes my game freeze every single time I finish the game.

high cipher
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Xbox Series X
Game freezes in inventory menu and will only switch tabs but not select anything else.

boreal whale
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Xbox one
It won't let me connect to the game even though my Xbox is online. Has been this way for days.

gloomy hemlock
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Xbox series s

Game initialization error (#101)

I have also tried uninstalling and reinstalling the game several times to no avail.

glacial pawn
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Xbox One s

Is there any news about when this will be sorted or if players that have been affected by this and the cloud sync problems will be compensated for time during the star path?

I just spent an hour doing star path duties, went to get my rewards and the game crashed without being properly synced to the cloud thus I just wasted an hour and will now have to do it all over again.

This is not the first time that this has happened during this star path. Please can this problem be flagged as important?

simple wigeon
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Issue: Game won't load fully - It gets past the Gameloft logo and freezes. Black screen with "sparkle" in the bottom right is as far as it goes. Never had this problem until the recent update. I have tried repairing and reinstalling, but this doesn't work. Only have a problem with this on PC - works fine on the Xbox

sullen spear
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Platform: Xbox XS

Issue: I have duplicated bins and picnic blankets from EVE's quest for WALL-E's garden and I cannot remove them from my inventory. Only split them.

tepid solstice
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Game keeps crashing still when I win at scrabble coin 😞

digital copperBOT
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Reminder that this is not a discussion space, it is for specific bug reports only.

If you would like to talk about the game with others, please use #spoiler-chat or if you need assistance #dreamlight-help

light swan
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Platform:
xbox series S
Issue: I keep getting a network error message.

timid tree
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Xbox s Game Pass player here. Game keeps crashing. Yesterday kept getting network problem error today it loads then just as the game starts I get a black screen and it just quits completely.

brave hamlet
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Xbox s issue: stuck on welcome pumbaa screen and I can't get out of it.