[Archived] Update 12 - Crashes on XBOX & Gamepass | Disney Dreamlight Valley | Page 1

gusty osprey Aug 21, 2024, 9:52 AM

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**Please post here if you're having XBOX Crashing related issues.

Use the format below:**

Issue:
Screenshot/Video:```

gusty osprey Aug 21, 2024, 9:52 AM

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gusty osprey **Please post here if you're having XBOX Crashing related issues. Use the forma...

random cairn Aug 21, 2024, 2:44 PM

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Platform: Xbox series s
Issue: Crashed and shut off console

lapis thistle Aug 21, 2024, 3:30 PM

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Platform: Xbox Series X
Issue: Intermittent crashing to home screen. No specific timing or trigger. Once was during a conversation with a villager, once was while in the menu, once was while running around, once was while voting for DreamSnaps. All crashes happened within 5-10 minutes of loading into the Valley.

upper arch Aug 21, 2024, 3:36 PM

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Platform: Xbox series S
Issue: Game has crashed twice now. Once after interacting with the Scrooge sign on Tiana's house and once while entering Tiana's palace. I was really hoping that the crashing issues I've been having since the Daisy update had been resolved, but sadly I see that is not the case. Highly disappointed 😞

uneven eagle Aug 21, 2024, 4:12 PM

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Platform: Xbox series S
Issues: still crashing, was hoping things would be fixed by now. 3 star paths ruined because my game is unplayable without aggravation 😦

shell fractal Aug 21, 2024, 4:16 PM

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Xbox Series S
Crashing when I get the Welcome Tiana message, happens every time.

crisp granite Aug 21, 2024, 5:20 PM

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Xbox/PC still crashes since the Daisy update as well. This needs to be fixed ASAP thank you.

civic surge Aug 21, 2024, 5:26 PM

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Continues to crash any time I sell something at Goofy’s stall. Will a fix be coming soon for these crashes? Making the game unplayable unfortunately.

marsh terrace Aug 21, 2024, 6:10 PM

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Still crashing on Xbox series S so sad it’s been so long being able to play more than 10 minutes 😔

lunar roost Aug 21, 2024, 6:37 PM

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game crashes when we go to eternity isle on Xbox series X. Its also not letting us back inside our house.

edgy flax Aug 21, 2024, 6:49 PM

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Platform: Xbox Series S
Issue: Game freezes completely every time “Welcome Tiana” message appears resulting in having to force quit the game. Last time opening after this freeze, the game loads in with the “Welcome Tiana” message and the game is completely unresponsive. My house (which should be right behind me) is also invisible.

lime blaze Aug 21, 2024, 7:15 PM

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Platform: Xbox series X
Issues: crashing every time I try to load the game, gets to the point of seeing my character most times then immediately crashes, game currently unplayable - have tried uninstalling and reinstalling, restarting Xbox multiple times, have been having the issue since the beginning of August and have only been able to play maybe 3/4 times since then

final sail Aug 21, 2024, 7:28 PM

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Platform: Xbox Series S
Issues: 1. Game freezes when flicking through menus
2. When leaving buy or sell menu and goofy stalls game freezes.
3. When building Tiana's house stuck on Black screen and have to close and reopen game and house is still not built so locked out of progression.
4. When walking or Sprinting game Randomly crashes

serene quest Aug 21, 2024, 8:42 PM

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Xbox X
Crashing while in mailbox viewing mail

hollow plank Aug 22, 2024, 12:06 AM

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Platform: Xbox Series X - Gamepass
Issues: Game crashed for the 3rd time today.

1st was this morning shortly after the game updated. I was then able to play for about an hour before I had to get off and had no crashing.

2nd time was about 5 minutes ago. I was on my way to my Plaza to place Tianas Palace and check Scrooge.

3rd time was less than 2 minutes ago. Hadn't even started moving yet- was still standing outside my house.

compact kelp Aug 22, 2024, 4:50 AM

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Platform: Xbox Series S.
In patch notes there was promiss that there was worked on crashes and bugs.
Still my game kicks me out collecting duties. When I have a multiplayer arrival. Talking to villagers in my valley. Need to save every 3 minutes, and hope i can save because when i need to go to the save it is possible the game kick me out too. And then i have a freeze problem. Kristoff stall, entering duties tab, do other things in the game.
Oh and kicks me out when a multiplayer try to leave my valley.

proven frost Aug 22, 2024, 6:54 AM

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Platform: Xbox Game Pass via PC
Issue: Every time I boot up the game it crashes and turns off within 5 minutes before I can even do anything

marsh terrace Aug 22, 2024, 7:36 AM

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marsh terrace Still crashing on Xbox series S so sad it’s been so long being able to play more...

Crash while entering Tiana palace
Crash while putting Tiana stall
Crash while welcoming Tiana
Crash while viewing star path/ dreamsnaps
Crash while running after upgrading Tiana stall
NOTHING HAS BEEN FIXED

strange prawn Aug 22, 2024, 2:32 PM

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Platform: Xbox Series S - Crashing when entering Tiana's home - Random crashing doing anything - Heading back to the Xbox store to (yet again) update my warning to avoid buying this game that's clearly been abandoned on that platform. 🙂

queen canopy Aug 22, 2024, 3:35 PM

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Platform: Xbox Series S
Issue: game freezes when entering or exiting tianas restaurant it black screens and crashes, complete crashing leading to being sent straight back to the xbox home screen losing all progress when trying to progress through Tianas quest line. I’ve had around seven crashes/dashboards in a few hours of trying to play.

foggy grotto Aug 22, 2024, 3:37 PM

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Platform: Xbox series s
Issue: Crashing & freezing randomly.

still sorrel Aug 22, 2024, 4:22 PM

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Platform Xbox
Issue: crashing once I get in and freezing randomly

grand jetty Aug 22, 2024, 4:50 PM

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Platform Xbox:

I haven’t had a normal game to play since before Mike and sully were added. It crashes every couple of minutes doing anything. Checking goofy stalls, checking events, teleporting, switching valleys, checking inventory, talking to characters, walking in/out of places, doing tasks, etc. For months I haven’t been able to play the game for more than 10 minutes at a time. Please fix these issues

sly escarp Aug 22, 2024, 5:06 PM

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I can't play. Not even 10 seconds. I'm so sad. We're missing lots of things everyday.

jovial wigeon Aug 22, 2024, 5:15 PM

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Platform: Xbox series S
Issue: Crashing constantly or freezing no matter what I do. every update just gets worse. I even started removing all the items I have out to try and help and I was already below the original item limit. hours of play wasted. I its working alittle better. pretty soon I will only have the houses on my valley.

lunar roost Aug 22, 2024, 10:33 PM

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Platform: Xbox Series X
Issue: Game constantly crashing. Not letting user inside houses. Cannot travel to Eternity isle without dashboarding.

serene quest Aug 22, 2024, 11:49 PM

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Xbox X. Crashes two or three times after just entering game. It doesn’t matter what I’m doing. This started after latest update.

lean hawk Aug 23, 2024, 2:16 AM

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Xbox Series S
it keeps crashing after like 2 minutes (had this issue last update too 🙃), and half of the time it launches with Cloud Gaming when I have the game installed. I have no idea if that has anything to do with it, but it’s never done that until after this update.

golden harness Aug 23, 2024, 3:59 AM

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Still can't save on my cloud safe and do syncing up to my game, I have to make sure I do 5 cloud saves, just to be safe.
The bug hasn't been fixed since the last update. Not very happy about it.

crude snow Aug 23, 2024, 4:29 AM

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Xbox/PC app, just stuck on the loading/log in screen

marsh terrace Aug 23, 2024, 6:50 AM

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Saying it here again
Works fine on switch
Xbox series s crash every 2-3 minutes
I tried :
Reinstalling
Cut Xbox power for a few minutes
Free some space on the Xbox hardware
Having less than 600 unique items on the map

Nothing works

This is a big that should have the highest priority and is still not fix
I don’t want to buy moonstones if I have a broken game

pastel mason Aug 23, 2024, 11:03 AM

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Xbox Series S

Crashes immediately upon loading the game.

sullen pivot Aug 23, 2024, 4:06 PM

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Xbox series X
Crashes within 2 minutes of loading in.
Ive tried restarting and unplugging my Xbox. There are no updates available for the game.

compact kelp Aug 23, 2024, 5:58 PM

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Xbox series S

Start up and after 5 minutes crash again. And this at kristoffs stall

daring fjord Aug 24, 2024, 10:07 PM

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Xbox series X. Crashes 1-2 minutes after loading. Game is unplayable at this point.

normal cape Aug 25, 2024, 1:31 AM

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Game crashes constantly for no apparent reason, will happen at any time

random kelp Aug 25, 2024, 6:07 AM

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Sick sick sick of all the crashing. It’s crashing as much now as it did when I played the game two entire years ago. I’ve been so patient thinking that with each new update, the “optimizations” will help me play more, and it never happens. We are supposed to be getting some sort of bug fixes with the next update, so I’m being patient one last time, but if I don’t notice any improvement with the crashing after that, I’m going to have to walk away from this game for a while. It really isn’t worth the wasted time sitting and waiting for the game to reload every 5 minutes. And now that it takes even longer for the game to load up, it’s even worse. It’s just crazy 😵‍💫

wanton bison Aug 25, 2024, 6:13 AM

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Xbox Series S

Frequently crashes and freezing while being in Goofy's Stall.

midnight whale Aug 25, 2024, 10:59 AM

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Xbox series X
Game always crashes in the valley. i can play for hours on the isle. crashes in 10 seconds to 10 min in the valley.
my object limit totals are only 327 and 1696. so not much at all.

golden tendon Aug 25, 2024, 12:19 PM

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Platform: Xbox One
Issue: game crashes every 10 minutes after launching which forces the game to close. Tried restarting console but doesn't make a difference

fiery gull Aug 25, 2024, 6:59 PM

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Platform: Xbox series S
Nothing in the update has changed for the crashing to stop. The game continues to crash every 3 minutes this is the most frustrating thing ever

ruby mural Aug 26, 2024, 3:09 AM

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The game still crashes nd freezes my xbox almost 2 yrs later doing the same thing is this ever gunna get fixed or is it just dead in the water as far as xbox goes

sudden maple Aug 26, 2024, 9:35 AM

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Series X - crashes every time it's about to save, speaking to characters will make it crash straight away, going into shops or Remy will make it crash, can't even get over to EI without it crashing, absolute joke

tidal galleon Aug 26, 2024, 2:56 PM

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Series X - My game is crashing within 2 minutes of loading. I submitted the issue to gameloft and they wrote back with troubleshooting tips - none worked.

viral delta Aug 26, 2024, 5:03 PM

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Platform Xbox series X gifts from inbox does not work can't claim them

lethal sail Aug 26, 2024, 5:17 PM

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Platform: Xbox One Issue: Cloud save conflict error #5

granite plank Aug 26, 2024, 11:53 PM

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Platform # xbox series x
Issues crashes every 5-10 minutes and throws me out to xbox main menu

wanton bison Aug 27, 2024, 8:06 AM

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Xbox Series S

As soon as I go over the 600 object limit , the game crashes again in every 5-10 minutes. This should not be a thing !

astral bluff Aug 27, 2024, 4:39 PM

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Xbox X - crashing every time I try and view anything to do with Dreamsnaps.

shrewd badger Aug 27, 2024, 9:29 PM

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Platform : Xbox series S
Issue: Keeps crashing mere moments after I log into game an throws me back to the xbox dashboard

upper arch Aug 27, 2024, 10:10 PM

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Platform: Xbox series S
Issue: Game crashed 3 times within 15 minutes. Once leaving Tiana's house, once entering Scrooge's store and once opening my menu.

serene quest Aug 27, 2024, 11:12 PM

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Xbox X. Game still randomly crashes. Now not able to access Duties on Star Path.

lusty yacht Aug 28, 2024, 12:32 AM

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I give up. I really loved this game but the fact that the crashes are still so bad after these last two updates and hard to play i just give up. I can play on EI for hrs but if I’m on the valley I’m lucky if i get 10 mins without a crash or freezing. I’m on a Xbox series S.

gaunt steppe Aug 28, 2024, 2:16 PM

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Xbox X- Game crashes instantly when I open my bag storage. If I do not open my bag, it crashes within a minute or two regardless. Screen goes black and kicks back to Xbox Home Screen. Restart cycle/power off cycle does not help. Game crashing started yesterday, continuing to today.

sly escarp Aug 28, 2024, 3:23 PM

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Platform: Xbox. I have updapted the game today and nothing changed. Crash within 10 sec.

shrewd badger Aug 28, 2024, 5:00 PM

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Platform : Xbox series S
Issue: Updated game, an immediately crashes after loads into valley

compact kelp Aug 28, 2024, 7:16 PM

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Platform xbox series s
Again after leaving a house, doing a dutie, claim a reward or ….. the game kicks me out and i need to start up again. And do everything over. Its irritating and i dont think i want to play anymore.

lusty yacht Aug 28, 2024, 7:29 PM

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Xbox series S hotfix did absolutely nothing. Game still crashes often( like 10 mins of play) also the loading screen is very slow now. It’s taking far longer than it had previously.

sudden maple Aug 29, 2024, 4:30 AM

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Xbox series X
As above loading taking ages, I spend longer loading into the than I do actually playing it, please sort this out, it's been like this since the daisy update

signal steppe Aug 29, 2024, 2:03 PM

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xbox series s
Game crashes every 30 minutes but mostly when selling something on goofys stall.

vagrant forum Aug 29, 2024, 7:39 PM

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Xbox series x
I'm still getting booted to home screen randomly

grand arrow Aug 30, 2024, 4:37 AM

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Xbox series X.. played last night.. no crashes. Tried to play tonight.. crashes after about 1 min of game play.. doesn’t matter where I am or what I’m doing.

solid tiger Aug 30, 2024, 6:13 AM

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Xbox Series S
I am only able to play for 10-15 minutes before my game crashes and sends me back to the home screen. I can’t pinpoint a specific action that makes this happen. It’s crashed while I’m talking to a villager, running around the valley, and even when I’m AFK.

serene quest Aug 31, 2024, 12:12 AM

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Xbox X. Still crashing randomly in Dreamlight Valley. Haven’t crashed once while in Eternity Isle.

woeful hare Aug 31, 2024, 12:24 AM

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grand arrow Xbox series X.. played last night.. no crashes. Tried to play tonight.. crashes ...

This is exactly what mine is doing as well

grand arrow Sep 1, 2024, 2:00 AM

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I can go to Eternity Isle and play on that side without issue.. it’s only on the Valley that it’s a problem. I hope it gets fixed soon because I’m stuck on Star path duties I can only do on the Valley side…

serene quest Sep 1, 2024, 11:18 PM

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grand arrow Xbox series X.. played last night.. no crashes. Tried to play tonight.. crashes ...

This is what’s currently happening to me on Xbox X while in Dreamlight Valley.

slate torrent Sep 2, 2024, 2:41 AM

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Game stuttering then crashing on gamepass pc.

worn wren Sep 2, 2024, 10:24 PM

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game crashing and sending back to the Xbox dashboard seconds after loading, its doing it on the same account on multiple Xbox series s

golden harness Sep 3, 2024, 12:55 AM

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Xbox series x. Bought game.

I got this when I hung out with Mickey

vagrant crow Sep 3, 2024, 3:52 AM

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Platform: Xbox series X and Xbox One
Issue: a week ago I was able to play an hour or so until it would crash during gameplay on Series X. Today it was crashing 50% of the time on start up, 50% of the time after 5 mins or less of gameplay. Not crashing at loading screens or anything I’ll just be running to another biome.

lean hawk Sep 4, 2024, 1:44 AM

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still crashing on Xbox Series S. Is this ever getting fixed?! I’m tired of not being able to participate in the events and missing out on star path items because of this. I’m wasting moonstones, and it’s not like I can easily earn them back because these crashes are interfering with me being able to submit any dream snaps too 😞

brave grail Sep 4, 2024, 2:46 PM

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Platform: xbox series S
Issue: game still crashes every 5 to 10 mins only happens in main valley don't have this issue in eternity isle(both areas decorated so that's not a factor) please figure out this issue it's been months like this

sharp portal Sep 4, 2024, 4:39 PM

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Xbox serie S

It's cool to do events, but how do you do it with a game that crashes every 5 minutes? 😡🤦‍♂️

subtle wigeon Sep 4, 2024, 8:58 PM

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Platform: Xbox series s
Issue: game is freezing/crashing every 10 minutes, no matter what I’m doing, and it’s making the game unplayable.

grand arrow Sep 5, 2024, 2:10 AM

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Xbox series S… tried again today.. was hoping the update for the summer event thing would have fixed the issue, but alas.. one minute in, it crashed. When is this going to be fixed??

marsh terrace Sep 5, 2024, 1:23 PM

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We are all waiting for Xbox series fix for crashes and freezes for months now… or at least tell us if there is an item or something that is breaking the game rn so we can play around it…

mild loom Sep 6, 2024, 2:31 PM

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Platform: Xbox series S
Load the game and one or two steps into the game and it crashes. Tried 6 times yesterday and on try number 4 to load today. Literally can’t play the game

grand arrow Sep 7, 2024, 2:38 PM

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Xbox series S… is anyone actually looking at these?? Gonna miss out on the marshmallow/s’mores event because of the crashing. It’s super annoying, but I really don’t think anyone is even looking at these messages because no one is even responding. Disappointing.

worthy edge Sep 7, 2024, 2:59 PM

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grand arrow Xbox series S… is anyone actually looking at these?? Gonna miss out on the marsh...

Hi, these threads are for reporting the bugs and issues only and you will not receive a response here. You can create a ticket to Gameloft at https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

sharp jolt Sep 7, 2024, 5:53 PM

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Platform: Xbox Series S
Issue: Crashing to xbox home screen and closing out of game completely. No specific timing or trigger. All crashes happened within 5-10 minutes of loading into the Valley. Some were while running around the valley, talking to villagers, doing tasks for star path, etc

mystic bone Sep 7, 2024, 8:36 PM

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Platform: Xbox series X
Issue: crashing to Home Screen working two minutes of gameplay. Not sure if it’s related but it started happening after I placed a certain shop. Now I cannot even walk around the valley longer than a minute. I’ve tried uninstalling and reinstalling

hard stump Sep 7, 2024, 10:26 PM

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Platform: Xbox Series X
Issue: game screen goes black when welcoming Stitch. According to reddit this has been an issue for at least 6 months.

grand arrow Sep 8, 2024, 3:44 AM

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worthy edge Hi, these threads are for reporting the bugs and issues only and you will not re...

Thanks! Did that. 🙂

limber oak Sep 9, 2024, 10:46 AM

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Platform: Xbox Series S
Issue: I'm being randomly booted from my game and also being frozen on me, it never happens to my Series X

silk haven Sep 9, 2024, 3:07 PM

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Platform: PC Gamepass
Issue: Frequent crashes, now averaging every 30 seconds. Even after saving super fast before a crash, the data doesn't always save.

serene quest Sep 10, 2024, 10:16 PM

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Xbox X. Game crashes every 20-60 seconds. I contacted customer support with the issue, got an email with excuses and no fix. So I paid for a game and the DLC that’s unplayable.
Great.

candid galleon Sep 10, 2024, 10:36 PM

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Xbox series X
Issue: Game is frozen on the mail box

uneven eagle Sep 11, 2024, 12:44 PM

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Xbox series s
Issue: Game crashes too often to get anything done. Been trying to do the end of summer event since it started and every time I get a couple marshmallows the game crashes and kicks me to home screen not saving any of my progress. Please fix the game before you release any more new stuff that makes it unplayable for so many of us.

magic owl Sep 11, 2024, 3:19 PM

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Gamepass PC: Game crashes 15 minutes into the game

serene wadi Sep 12, 2024, 1:53 PM

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Actually getting so fed up with the constant crashes on my xbox series s. I've tried all the 'troubleshooting' and nothing works. It's getting worse everyday

upper arch Sep 12, 2024, 3:10 PM

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Xbox Series S
Unfortunately the hot fix today did not help my crashing issue. Game has crashed twice in less than 10 minutes

delicate axle Sep 12, 2024, 4:09 PM

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The hot fix broke my game. it wont open now.....

brisk karma Sep 12, 2024, 6:37 PM

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Xbox series series
Game crashed right after I opened up forgotten lands and now everytime I load back up it just crashes after a second of a cut scene

lusty yacht Sep 12, 2024, 6:54 PM

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Well i thought the hotfix had fixed my crashing. I was wrong. It did allow me to play a lil longer than 5-10 mins but still very mush so crashing. On Xbox series S

crude bobcat Sep 12, 2024, 8:10 PM

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arctic crater Sep 12, 2024, 10:48 PM

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Hotfix I dont think assisted any but make crashing even worse than before. Been a looong time player and cant help but feel disappointed with the continuous uncertainty the game holds, this is not a stable experience at all.

upper storm Sep 12, 2024, 11:06 PM

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Xbox One S/X : post-patch game literally crashes every other time while on the main loading screen.

strange prawn Sep 13, 2024, 3:54 AM

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Xbox Series S: Crashed while walking around 5 minutes into gameplay. Walking. That's it.

sudden maple Sep 13, 2024, 4:48 PM

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Xbox series X
Still crashing every 5 minutes, 10 updates since the daisy update which broke my game and surprise surprise the new optimization update did nothing to fix the game 😊 well done ddlv 👏

swift raptor Sep 13, 2024, 6:19 PM

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Xbox series S game still crashing, crashes every 10 to 15 mins, doesn't matter what I'm doing.

compact kelp Sep 14, 2024, 2:03 AM

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Xbox series s: hotfix didn’t help. Still crashing.

random kelp Sep 15, 2024, 10:34 AM

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Series S: this game is beyond ridiculous. I can’t do anything. I literally loaded up the game (which takes way too long), walked to the Glade, pulled out my camera, and crashed immediately. I can’t even take my DreamSnap. I’ve been submitting snaps from Eternity Isle for months bc I can’t do anything in the main valley, but all my New Orleans items are in the valley and it won’t allow me to move Tiana’s restaurant over to the Isle. I guess I have to come up with something else for my snap. It’s like GL doesn’t even want us to play this game. It’s been in this condition for months. MONTHS. I can’t even play for 5 minutes. It takes longer to load up the game than it does for me to get kicked out of the game. Unbelievably annoying.

quartz raptor Sep 18, 2024, 3:26 PM

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Xbox Series S: This game is beyond broken. It’s been actively getting worse since The Lion King update and it’s completely unplayable it crashes no matter what. I even went to extremes and deleted a lot of my decor and it still doesn’t work. It’s like they don’t care about our issues in this community. Like come on I have a GameCube that runs better than this game.

marsh terrace Sep 18, 2024, 9:17 PM

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Xbox series S : still crashes only been able to play on switch and xbox one
I want a refund if next update it’s not fixed !
We miss so many events and we don’t have a word from gameloft or some kind of compensation !

true burrow Sep 25, 2024, 1:16 AM

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Platform: Xbox Series S
Issue: Occasional crashes during loading while attempting to enter someone else's valley
Screenshot: N/A atm

marsh terrace Sep 26, 2024, 9:35 AM

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Tried playing again after a week of break
Froze after 5 min while opening the map
Thanks gameloft

manic hinge Sep 27, 2024, 4:37 AM

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Platform: Xbox Series X
Issue: random freezes 3-4 times a gameplay session. Game will freeze either in dialogue with a villager and not load the dialogue, only way to get out of it is to exit out of the game without saving. Random freezes and crashes when loading from one zone to another via the map, same when loading inventory menu or full menu. Basically been near constant for a few updates now.
Screenshot: N/A

gilded cradle Sep 27, 2024, 7:15 PM

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Xbox series S new 1TB. Crashes when buying or selling stuff at Goofy’s Stall, Kristoff’s Stall, Tiana’s Stall & Scrooge’s Shop. It even crashed when I was decorating for dreamsnaps. I am really losing my interest in this game with all these crashes.

dim ridge Sep 28, 2024, 4:35 AM

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Platform: Xbox Series X
Anytime I try to buy furniture from Scrooge it soft locks the game and im unable to buy any extra furniture items. I have to reset the game.

cerulean ridge Sep 28, 2024, 9:59 AM

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Platform Xbox series x
Xbox have problems with the game staying connected to the internet and having to reconnect everytime I want to do star path or look at store and my Xbox is connected to internet with a wire

compact kelp Sep 30, 2024, 5:42 PM

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Platform xbox series s
Removing trees closing furniture mode. The game got stuck. Now i have to restart and do it all again.

quartz raptor Oct 4, 2024, 12:47 PM

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Xbox series S: crashes when doing anything. I even went as far as undoing most of my decorating, only leaving houses and dreamscapes and no change. Thanks gameloft… thanks a lot. I want a refund at this point. My fiancé got me the game when it first released and I haven’t been able to play since the monsters Inc. update and all the crashes started after the lion King update so that’s been almost a year and no fix. I want a refund.

#[Archived] Update 12 - Crashes on XBOX & Gamepass