[Archived] Update 12 - Cloud Saves | Disney Dreamlight Valley | Page 1

deft nest Aug 21, 2024, 9:43 AM

#

**Please post here if you're having Cloud Saving-related issues.

Use the format below:**

Issue:
Screenshot/Video:```

deft nest Aug 21, 2024, 9:43 AM

#

deft nest **Please post here if you're having Cloud Saving-related issues. Use the format...

verbal thunder Aug 21, 2024, 1:48 PM

#

Platform: PC / Steam
Issue: Cloud Save Error
We have this issue for a long time, we would appreciate if we can get some help to resolve it as the save on the cloud is very outdated and we would lose a huge progress

minor bolt Aug 21, 2024, 2:01 PM

#

Platform: PC / Steam
Issue: Cloud Save Error
Just got this error right after updating the game

tawdry kernel Aug 21, 2024, 2:40 PM

#

I got the same errors. I tried a different platform but got the same results

vernal pagoda Aug 21, 2024, 3:06 PM

#

Platform: PC/Epic
Issue: Cloud save error

This is just lazyness not fixing this issue. Seems new content is more important. FIX IT.

rn_image_picker_lib_temp_b04f3616-3e1e-4887-9ae0-01ada0343289.jpg

plucky basalt Aug 21, 2024, 3:08 PM

#

Platform : Steam and Epic
Issue error: #5 and #6
Was getting error #6, after reinstalling, I get error #5 now, cloud save error and can't access any menus.

signal widget Aug 21, 2024, 3:29 PM

#

**Please post here if you're having Cloud Saving-related issues.

Use the format below:**

Issue: error #6
Screenshot/Video:

strong maple Aug 21, 2024, 7:10 PM

#

vernal pagoda Platform: PC/Epic Issue: Cloud save error This is just lazyness not fixing this...

I also have the same issue from the exact same date. Have reported it three times and got useless answers.

formal flare Aug 21, 2024, 8:16 PM

#

Platform: PC/Steam
Issue: Cloud save issues, can't log in.
I've been getting this error for the greater part of two years - but with a new PC, I need to be able to log into my cloud save to continue where I left off 😭
Screenshot/Video:

dry nymph Aug 21, 2024, 8:34 PM

#

Platform : PC/Steam
Issue: Game Initialization Error #6
Also when I try logging into my account on the switch or another PC I get Error #5 and tells me to log in somewhere else and cloud save first.

gilded jolt Aug 21, 2024, 8:37 PM

#

Can’t save

plucky basalt Aug 21, 2024, 9:48 PM

#

gilded jolt Can’t save

Same problem here... It just stays on this infinite loop and can't access any menus. Issue started after todays update.

signal widget Aug 22, 2024, 5:33 PM

#

No fix for 6#

ivory steeple Aug 22, 2024, 5:34 PM

#

Hello

I am getting the same Error #6 both yesterday and today. I have restarted both my Switch and PC. I reinstalled both my games on Switch and PC. I restarted my internet. I unlinked my cloud account on Switch and added it back. I checked back for corrupt data on Switch and PC. I am at a loss here. Please help! Tickets put in yesterday and today to GameLoft. No response.

dry nymph Aug 22, 2024, 6:02 PM

#

Same here. I am still getting the Game Initialization Error #6 when I try to log in. Not sure what was pushed to fix it but it doesn't seem to have done anything to actually fix the issue.

orchid forge Aug 22, 2024, 6:10 PM

#

PC (Epic)

If I Return to Title, game disconnects from online services and cannot reconnect unless I completely exit and restart.

When I restart, it does NOT ask if I want to keep cloud save or upload local save, even if I performed actions while in offline mode.

This issue has been ongoing for a long time, not new to this update.

signal widget Aug 22, 2024, 7:08 PM

#

I have the starter house but placed all house skins in my village on my dlc isle.

nocturne oxide Aug 22, 2024, 7:18 PM

#

Steam
Error code 6

vagrant edge Aug 22, 2024, 7:37 PM

#

Platform: PC / Xbox
Issue: Cloud Save Conflict Error #5
Just got this error right after updating the game. I tried logging into another PC and on Xbox and still get the same error. Uninstalling the game and removing all files and reinstalling didn't help

left geyser Aug 22, 2024, 7:55 PM

#

Platform: PC / Epic
Issue: Cloud Save Conflict Error #5 and erro#6
Just got this error right after updating the game too! Even if i select local save or cloud save both give error!

gilded jolt Aug 22, 2024, 8:34 PM

#

Still can’t save

ivory steeple Aug 22, 2024, 9:56 PM

#

I still have the same issues as all of you. I reinstalled the games on both devices again PC & Switch. Rebooted the internet again. Checked for corrupted files again on both devices. Unlinked my Cloud Save on Steam - it then deleted it out of Switch - I then relinked it. Gameloft tickets in I have not got any kind of email saying my tickets will soon be addressed. It is like I never sent one in. I also rebooted both of my Switch and PC Devices. Signed out of Steam on my PC. I am trying everything. I also have Carl's house as my main not the one from Mulan.

vernal kettle Aug 23, 2024, 9:07 AM

#

Platform: Switch
Issue: I have the #06 issue and I tried to resolve it by reuploaud the game but now I also have the cloud connexion conflict, so I can't do anything...

dusky heath Aug 23, 2024, 7:15 PM

#

Switch

ivory steeple Aug 23, 2024, 8:20 PM

#

Yep, I still have the issue too on my PC and Switch.

vapid idol Aug 24, 2024, 1:09 AM

#

Platform: PC/Gameloft Issue: my game cloud save from my switch isnt showing up on PC and trying to make me start over

neon trail Aug 24, 2024, 7:50 AM

#

PC: Epic. Cloud save error/can't upload local save to cloud. Then error #6 on load up.
I dont have any other devices it is installed on.

vagrant edge Aug 24, 2024, 1:50 PM

#

Platform: PC Now I finally don't have cloud conflict error #5 but now this one appears again instead. I am at a loss for words

north temple Aug 24, 2024, 5:38 PM

#

Platform: PC/Steam
Issue: Keep getting disconnected and getting Error Saving to Cloud while trying to reconnect to a stable Internet connection

sacred quest Aug 24, 2024, 5:46 PM

#

Platform: PC/Xbox gamepass
Issue : My save has been deleted for no reason and idk what to do

valid ibexBOT Aug 25, 2024, 3:48 PM

#

**REMINDER: This is not a discussion space. This forum is for bug reports only. Anything that does not include a bug report is subject to removal.

If you would like to assist a user, please do so in #dreamlight-help

Please also make sure that all posts follow the server #📄rules **

hardy sleet Aug 27, 2024, 1:58 AM

#

Platform: PC/Xbox app
Issue: not connecting to internet/won't let me save to cloud

rugged plume Aug 27, 2024, 2:47 AM

#

Platform: Xbox Series S
Issue: won’t connect to online services (locally or over Xbox Cloud Streaming), unable to upload new cloud saves.

ivory rain Aug 27, 2024, 2:51 AM

#

Issue: can't connect online 
Screenshot/Video:

north temple Aug 27, 2024, 12:48 PM

#

Platform: PC/Steam
Issue: Keeps refusing to reconnect to any Internet

raw oasis Aug 27, 2024, 9:34 PM

#

Platform: Xbox
Issue: not being able to log into cloud save at all. Is experiencing "connectivity issues"

I've been having this issue for a week now. I've tried restarting the game, the Xbox and my router. I even Uninstaller and reinstallalled the game.

rn_image_picker_lib_temp_bc07d5bc-b784-4d1d-9b88-5fa6ac8c6aa4.jpg

pine viper Aug 28, 2024, 3:10 AM

#

Platform: PC/Steam
Issue: Game is not connecting to cloud. Getting the message, "The game is experiencing some connectivity issues with Cloud Services. Please wait a few minutes and try again." This has now been going on for about 12 hours. I tried resetting my password and that has not fixed the issue.

quaint tide Aug 28, 2024, 6:29 AM

#

Platform: Xbox series X
Issue: Have not been able to sync or save to cloud for 118 days…

grave oriole Aug 28, 2024, 6:17 PM

#

Platform: PC/Steam + Switch
Issue: Out of sync for 118 days. 🙃

hasty lantern Aug 29, 2024, 9:42 AM

#

Platform: Steam/PC
Issue: Not connecting to the internet/won't save to the cloud

I’ve been dealing with this issue for months, and it’s frustrating to see that others have been experiencing the same problem for years. It’s disappointing that such a fundamental feature as internet connectivity isn’t working properly and doesn’t seem to be a priority. This issue makes the game unplayable for me, and I would appreciate any resolution or guidance on how to address it.

hidden sand Aug 30, 2024, 10:51 AM

#

Platform: steam/pc
Issue: won’t cloud save.

I have had this problem since i started my game on my pc/steam. I have been in contact with gameloft. They said for 2 months that they are working on it. Does not look like it. They are just changing thing in the game but have not done anything for the cloud save problem…. I have tried everything they told me i could try. But that didn’t work.

serene sphinx Aug 30, 2024, 3:07 PM

#

Platform : PC (steam & xbox app)
Issue: Cloud save error #5
When i try to open either which are both connected to the same cloud sync email, they both prompt cloud save error and and the only thing im able to do is click ok repeatedly. The game doesn’t allow me to do anything nor press anything so I am not able to get my player ID or anything to put a ticket in on the website and i cannot access my game what so ever. Before this was happening it would only give me the initialization error #6. Haven’t gotten into my game since the update and the update didn’t fix the error #6 at all.

minor bolt Aug 31, 2024, 12:18 PM

#

Platform: PC / Steam
Issue: Error #5 .. Could someone provide a timeline for when the Cloud Save issue will be addressed? A swift resolution to these ongoing problems would be greatly appreciated.

sinful path Aug 31, 2024, 6:07 PM

#

Platform: Pc / Xbox live
Issue: Cloud Save error #5 - Haven't been able to cloud save since the May update. Hoping this will be adressed soon. I see so many other's have the same issue. I also have the same issue from someone else up in the chat. I need to restart my computer every time im gonna play becuase i can't log into my cloud save with Xbox live. After i restart it mostly works but not all the time. Plz fix soon , i wanna play on my switch as well when i travel but i can't when the cloud save is bugged😦

glacial kestrel Aug 31, 2024, 8:23 PM

#

Out of Sync also for 122 days. I tryed to change to My new pc but savefiles are not moving. How can i play with new hardware?

rn_image_picker_lib_temp_055a3081-e376-436a-9237-f5d72a0ceb9c.jpg

vale scroll Sep 4, 2024, 3:17 PM

#

platform with issue: brand new xbox series s
issue: can't login to cloud save at all on the brand new freshly minted xbox.
internet is set up the same way as it is for the switch and can access the cloud saves perfectly fine on there with zero problems. i know the internet was fine as it just downloaded the paid xbox versions without problems.

keen ice Sep 5, 2024, 8:52 AM

#

Platform PC
Issue:#5 cannot connect to the internet and I have tried to shut the game down and restart the PC. All my other games work apart from Disney.

rn_image_picker_lib_temp_304f116b-4889-4cc0-9702-2135a1cc52af.jpg

whole bone Sep 5, 2024, 8:54 AM

#

Platform Xbox Series X
Can't connect to Gameloft this morning
EDIT: just connected after over an hour of trying and rebooting xbox, etc.

zenith tinsel Sep 8, 2024, 4:42 PM

#

xBox/PC.
Almost half of year... Still even nothing information is this even fixing list... Soon i would like to get money back from other platform. This really should be top of fixing list, or atlest some information about how it is going.... I missed many shop stuff, since i was trip and can't get my xBox save to Switch....

strong maple Sep 9, 2024, 6:18 PM

#

Platform: PC
This is ridiculous, 130 days😡 . Have been reporting it multiple times and still no fix. Have tried every "solution" they have given me and nothing works. Since I have reported it multiple times I've gotten the same ridiculous "solutions"...

sour arch Sep 10, 2024, 5:40 PM

#

PC/Steam
Cloud saves and not connecting to cloud

half pulsar Sep 11, 2024, 1:43 AM

#

The very, very least they could do is acknowledge it on Trello now. It's now been nearly 3 months since I first contacted support about it without even replying

bitter canyon Sep 19, 2024, 7:30 AM

#

Any new news about this one ? i have been sending messages here etc, i haven't be able to use cloud save like 5-6 months now

pearl lintel Sep 19, 2024, 9:38 AM

#

bitter canyon Any new news about this one ? i have been sending messages here etc, i haven't b...

!support This forum is for bug reports only, you will not receive replies from Gameloft here. You will need to contact support to talk to someone about it.

amber juniperBOT Sep 19, 2024, 9:38 AM

#

Customer Support contact information:

https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

drowsy olive Sep 19, 2024, 9:57 AM

#

mine has completely reset,

sharp phoenix Sep 26, 2024, 10:52 PM

#

Platform: PC (Xbox Game Pass)
As of today, I suddenly can't log into the cloud save anymore. When I start my game it starts a completely new game, not my save game. I haven't had the game for long, but I've already played it for over 100 hours. I bought the DLC separately, but I play the Game Pass edition.

halcyon lantern Sep 28, 2024, 9:02 AM

#

Hello!
I don’t know if this is the right chat to ask but I just have to give it a go 🤧 Yesterday when I was starting my game it said that it failed to quit properly the day before so I had to open a local save or cloud save, which is fine I guess. The only issue is that the save it opened was old. I am missing characters, quests, Dreamlight etc… my star path, dream snap and purchases with moonstones are still intact and up to date. I sent a ticket about it, so my question is: how long does it usually take to get a response? ☺️

outer aurora Oct 1, 2024, 3:16 PM

#

sharp phoenix Platform: PC (Xbox Game Pass) As of today, I suddenly can't log into the cloud s...

same here

sharp phoenix Oct 1, 2024, 3:18 PM

#

outer aurora same here

I fixed the problem by updating the Xbox Gamebar in the Microsoft Store, if that helps.

glacial pebble Oct 7, 2024, 8:57 PM

#

Platform: Steam/pc
Issue: Wont save on cloud, been having this issue for few weeks now.

#[Archived] Update 12 - Cloud Saves