#[ARCHIVED] Update 11 - Scrooge's Shop Issues
1 messages · Page 1 of 1 (latest)
Platform: Steam Deck
Issue: unable to order new bundle/Star Path Items from Scrooge. Not allowed error received.
Platform: PC (Steam)
Issue: Tried to order 4 of these Iron Cooking Stove's (reward from the new Star Path), but it wouldn't allow me... Same for the Imperial Crafting Station.
Platform: PS5
Issue: Unable to order new star path items from Scrooge. When I press "order", it gives the message "Error NotAllowed". It's the same with all the new Lilo and Stitch bundle items.
Platform: Xbox
Issue: not allowing me to order items from the premium shop “Island Getaway House” Bundle. Says “Error Not allowed”
Platform: Nintendo Switch
Issue: can’t order more star path or premium items.
Platform: Switch
Issue: No star path or premium shop items (both old and new) can be ordered from Scrooge
Photos:
Platform: Switch
Issue: Unable to buy the pride balloons from the shop. Not allowed error. Also this error has to deal with the balloons. But some of them say outdoor only. Why others you can use both indoor and outdoor. I hope you fix it soon because I want to use the heck out of them.
Photos: I don't have my cord on me to hook up my switch to my pc to transport the pictures that way. But there is a lot of photo proof of the same issue above.
Platform: PC
Issue: unable to order any of the new items from Scrooge including premium shop, starpath and also new items in Scrooges store. I get an error saying “Not allowed”
EDIT: It’s now allowing me to order the new items that have shown up for me in Scrooges but I still can’t order duplicates of any of the new items from the premium shop or starpath.
Platform: steam Ok so like everyone else unable to purchase premium shop items from Scrooge
Platform PS5 Cant rebuy some items from scrooge like the gamers desktop. Says NOT ALLOWED
Same here on Switch
I am also getting the same! I’m on my laptop. I have restarted the game twice and restarted my laptop which did not solve this sadly.
Platform: Xbox X
Issue: also getting the same message in the shop
On PC and same here 😭
Platform: PC (Steam)
Issue: I can't buy more of the star path items from Scrooge
Item Name: Imperial Crafting Station, Potted Magnolia, Stone Lantern, Magnolia Bloom Piles, Floating Paper Lanterns, Magnolia Arch
Screenshot/Video:
Platform: PlayStation
Issue: Unable to buy extra items from Scrooge of premium shop items and Star path items.
Platform: PC/Steam
Issue: I am unable to buy items from scrooge. Error NotAllowed
Platform: Steam
Issue: Unable to order Items from Scrooge
Item Name: Multiple
Screenshot/Video:
Platform: Steam/PC
Issue: Unable to order Items from Scrooge - premium items or star path item
Item Name: Multiple
Platform PC:
Issue: Not allowed to buy anything
Platform: Steam ,PC
Issue: Unable to order Item from Scrooge shop
Item Name: Hisbicus Bush
Platform: Xbox Series X
Issue: Unable to order items from the shop
Item Name: Multiple items
Switch: Can't order more items
Platform: Xbox Series X
Issue: Unable to order items from the shop
Item Name: Multiple items
Pc/Steam
Cant order Mulan items from Scrooge. I get "Error NotAllowed" message
Platform: Steam
Issue: Any and all Star Path and Premium shop items can not be purchased. Once you confirm order a pop up that states "not allowed"
Platform: Nintendo Switch
Issue: Can’t order any star path, premium shop, or island getaway bundle items from Scrooge. “Error: Not Allowed” message is shown.
Platform: switch
Issue: can’t order items.
« Not allowed » error
Platform: Switch
Issue: Scrooges shop will not allow me to buy any duplicates of items. It pops up with an error message … this is mainly happening with items from the current starpath
Platform: switch
Issue: unable to purchase any star path items from scrooges shop. Including old star paths.
Switch
Issue: Can not purchase and Mulan or star path items from scrooge. It gives and error
Platform: PS5
Issue: Unable to purchase extras of any items that were added in this Mulan update from Scrooge
Platform: Switch
Issue: Can’t order more star path or premium items.
Platform: PlayStation 5
Issue: Will not allow me to purchase Mulan or starpath items. Code says NotAllowed
Platform: Switch
Issue: Unable to purchase any (previous and current) star path items from Scrooge. Error is "NotAllowed"
Platform: PC
Issue: Unable to purchase more of the new pride stuff we got 😦
Platform: Steam
Issue: For the Mushu Lvl 4 Quest where he has you place the ink blot sign near Beast's Castle, I placed it, but it wasn't close enough so i undid the action. Now the item is completely gone from my inventory and I can't proceed with the quest.
platform: steam pc
unable to buy starpath or the hercules premium shop items (update) other premium shop items are affected as well
the code is 'NotAllowed' as pictured
Platform : pc , stuck like this unless you close the game
Platform PC (Steam)
Issue: Cannot purchase any newly released items from Scrooge
Item Name: new Star Path items (Stone Lantern, Potted Magnolia), new Signature Bundle items (Dream Hibiscus Bush, Island Produce Truck), all 2024 pride items (buckets, balloons, balloon arches), new Mulan/Mushu items (Imperial Crafting Station)
Also getting same error message unable to buy anything from the shop
Platform: Switch
Issue: Unable to order items from the shop
Item Name: Multiple items
Same on Xbox 😦
platform: pc (steam)
Issue: cant order items from the shop
Platform: PS5
Issue: Premium and star path items not available for purchase from Scrooge.
Platform: PS5
Issue: the same issue everyone else is having, except I also noticed it with my founders edition items (as well as all new and old Star Path and premium shop items). Not sure if that helps but figured I should mention it
On switch can’t buy any star path items it looks like - please fix!! 😢
Platform: PC Steam
Issue: Cannot order several new items from Scrooge's Store.
Platform: PC with Steam
Issue: I can't order duplicates of this bench.
Same purchase issue on ps5
Platform: Switch, Xbox, and Steamdeck
Issue: unable to purchase any premium or star path items from Scrooge
Platform: STEAM PC
Issue: Im not capable the buy the stocks
Same
Platform: Windows PC
Issue: Cannot order this item in Scrooge's catalog. Not in Scrooge's catalog.
Item Name: Small Quirky Teapot
Screenshot/Video:
Platform: PC
I can't buy the new items from the update from Scrooge. Says there is an error.
Platform: PS5
Issue: cant buy duplicates of the premium shop items,star path items,and etc only items i can buy more of is scrooges items i bought from his store.
Platform: PC Steam
Issue Same as above, can't buy item from Scrooges shop, Error not allowed
Platform: PS5
Issue: can't buy most of the new items. Says "NotAllowed".
Platform: Switch
Issue: Unable to purchase items from the catalog including items I have previously purchased. They are items obtained through the Star Paths (regular and premium items), Premium Shop items, and the newest Pride furniture items. I can select the item, select a quantity, but when I confirm to pay I get a “NotAllowed” error. Adding my issue because it’s not just affecting the new items, it’s also affecting items I have multiple of because I was able to purchase them before this update.
Platform: Switch
Issue: Cannot purchase items bought from premium shop.
Platform: PC iSSUE: cANT PRUCHASE MULAN ITEMS FROM SCROOGE
Platform: XboxX
Issue: can't purchase any extras...
Platform: Xbox PC
Not able to Purchase ANY item from scrooges reorder catalog…
Platform: Xbox series X
Issue: I can't buy The Wonder of Pixar Star Path items
Item Name: The Wonder of Pixar Star Path items
Video:
Platform: PC (Steam)
Issue: Cannot buy duplicates of the moonstone items (Star Path, Premium Shop, OR New Bundle.)
This is only happening for the items in which real money has been spent. I'm able to buy more of the base game items just fine, but like I said, NOTHING Star Path, Bundle, or Premium Shop.
Platform: Switch
Issue: can't buy items from ANY Star Path, past or current.
Platform: Switch
Issue: can't buy blossom piles from Mulan update.
Switch:
Although we can't buy Star Path Items.....why is this so expensive???? Is it supposed to be 1,400 or 4,400??? I think someone made a typo because 14.4 K for one is absolutely crazy.......thats unreasonable.
Platform: PC
Issue: Unable to order new bundle/Star Path Items from Scrooge. Not allowed error received.
Platform: PC/Steam
Issue: Can't buy duplicate item from Scrooge's shop
Item Name: Stone Lantern
Platform: Xbox
Issue: can't buy any path items past or new. Can't live, laugh, decorate in these conditions.
Platform: PC (Steam)
Issue: Can't Buy Duplicate items from Scrooges store
Platform: PC/Steam
Issue: Same as everyone above, Can't Buy Duplicate items from Scrooges store
Issue: Unable to order duplicates for bundles purchased in store or star path items
Item Name: Tested on multiple items
Platform: Steam;PC
Having exact same issue.
Platform: PC
Issue: not allowed to purchase any items that are not obtained through scrooges shop. Premium, starpath or quest items are not allowed
Platform: Switch
Not allowing purchase of certain items from Scrooge. Receiving "not allowed" error.
Platform: Switch
Issue: Unable to order items from Scrooge
Devs! Please we need a hot fix for the scrooge issue. I can't decorate half the areas I want to right now cause I can't order half the things I need to
Platform: Playstation 5
Issue: Does not let me buy duplicate
Item Name: Mulan and new stitch bundle
Video:
Platform: pc/steam
Issue: all new things gained from Majesty and Magnolias Star Paths aren't allowed to buy from Scrooge Shop.
Platform: PC (Steam)
Issue: Unable to buy duplicates from Scrooge (Majesty & Magnolias star Path)
Platform: PC Steam
Issue: Unable to buy from Scrooge
Clearly this is already known, but can this please be fixed asap... it's affecting my streams/source of income at this point.
Platform: PC
Issue: for the inside out 2 memories thing one is stuck inside the door so I can't get to it.
Item name: rileys hockey trophy 🏆
Platform: Nintendo Switch
Issue: Getting a Not Allowed error when I try to purchase Star Path items.
platform: steamdeck issue: cant order any item from any star path we have had up to now including this one. Shows not allowed message.
Platform: PS4
Issue: can’t order additional star path or bundle items. Scrooge is also not stocking new items anymore.
Platform Switch
Says I'm not allowed to order items
Platform: Nintendo
Issue: rileys trophy is by the door and I can't pick it up
Item name: Rileys trophy
Platform;Switch Issue; unable to order items from Scrooge. It's all items not just the latest ones from the star path.
platform: xbox and switch
issue: unable to buy extra any items from scrooges shop. can still purchase the floor items.
Platform: PC
Issue: Same issue as the rest, cannot order multiple items from the premium shop items, bundle items or starpath items.
Platform: ps5
Issue: same as everyone else. Cant buy extra items from scrooge.
Platform: Switch
Issue: unable to order more of the Lilo & Stitch or star path items. Anything new to this update is unable to purchase more of
Platform: PC/Steam (Windows)
Issue: As countless other users have reported, when attempting to purchase additional copies of furniture from Scrooge's Shop previously unlocked via the Premium Store (purchased with Moonstones) or unlocked from Star Path rewards, the error message "NotAllowed" appears for each item. Here's a list I compiled from what I purchased recently (see screenshots). Includes items inside red boxes. From what I can tell this new bug impacts every furniture item purchased through the Premium Shop, or acquired through Star Path events, or special offers (i.e. redemption codes, such as the Pride event).
Platform: PC/ Steam (Windows)
Issue: Unable to reach curtain item (black arrow in attached image) therefore unable to purchase from store.
Platform: Xbox
Issue: I’m unable to purchase any extra starpath and Stitch bundle items due to the “Not Allowed” error
Platform: Nintendo switch
Issue: Trophy stuck on door in Scrooge store
Item Name: Trophy
Screenshot/Video:
Platform: PC/STEAM
Issue: NotAllowed to buy any Mulan items
Item Name: Stone Lantern + BLossom Patch
Screenshot/Video:
platform: mac
issue: not allowed to buy item
screenshot/video:
Platform: PlayStation
Not allowed to purchase current star path items still, shows NotAllowed
Platform: Switch
Issue: can’t order premium or star Path items from Scrooges shop. Will let me buy regular items from shop as long as they were not part of the premium shop or any star path ever.
Platform: Switch
Issue: Multiple issues. 1. Unable to purchase multiples of starpath & shop exclusive items. "Error: NotAllowed" 2. Unable to load into Scrooge's shop while at another player's Valley.
Screenshot/Video: Unavailable
Platform:PS4
Same thing happend to the the items in the premium shop please fix this!
Platform: Switch
Issue: Scrooges Store unable to STILL not be able to buy premium of star path items. Why do you want to continue with the star path as we can’t buy additional items of the items we earn ? This needs fixed ASAP !
Platform: PC
Issue: Can’t purchase items from store
Item: Island Wood Chair
Platform: PC/Steam Issue: Can't purchase old Star Path Items in Scrooge Catalog Store
Pc
Issue is' not allowed' when trying to purchase Majesty and Magnolia starpath items from Scrooge's shop.
Platform: Windows
Issue: Purchasing ''A Day at Disney'' Items from Scrooge store ''NotAllowed''
Item Name: All Day at disney items
Screenshot/Video:
Platform: PC/Steam
Issue:
Nothing of new signature bundle/star path/code-rewards items can be purchased from Scrooge store. 😔😞☹️ Look how adorable they are.
Platform: PC/Steam (Windows)
Issue: I recently purchased the Art Deco Stand from Scrooge's Shop. However, I soon discovered it had two issues. The first, it's too tall. When I went over to Oswald's house I located a piece of furniture which was the closest match to the Art Deco Stand, and, as you can see in the screenshot, it's half as tall as the one we're sold. The second issue, well, you can walk straight through it as if the furniture doesn't exist (see screenshot). Either that, or I'm a ghost. Please reduce the height of this furniture (in half), allow players to place objects on top (like a kitchen counter/island), and give it a collision box. Thanks.
Platform: Xbox PC
Issue: Cannot order more of an item that I have earned through the current star path.
Platform: PC
Issue: Cannot order any item from whatsoever. Star path or special item via mail (the LGBT items with the codes)
Platform: PS4
Issue: You refuse to let me buy more earned Star Path items with "NotAllowed"!
Platform: PC
Issue: "Error: NotAllowed" when attempting to order Stone Lantern item from current Star Path
Platform: PC
Issue: Game tells me "Error: NotAllowed" when trying to buy the Elegant Potted Plant. Also happens with all kinds of other furniture
Platform: PC /steam
Issue: Game tells me "Error: NotAllowed" with multiple items tried in Scrooges shop
Platform: Switch
Issue: unable to order more starpath items once rewarded.
Example: the Stone Lantern. What good is having just one when even your advertising photo shows we should be able to have multiple?!
Ps5
When is this going to get fixed? I see lots of people posting about it 😞
Platform: Steam (PC)
can't rebuy any of the Starpath items ( current as well as old ones) and any Premiumshop Items that I have already bought. None of them.
It is always the same Error Message: Not Allowed!
PC/Steam
It doesnt let me buy this. It seems to be too high up on the wall and i cant even click it!
Platform: PC/Steam + Switch
Issue: The error "NotAllowed" when trying to purchase specific furniture items from the catalogue occurs with more than just star path items. I've noticed it happens with any item of which we're only "supposed" to have one. I've noticed this applies to the following:
- Star path items
- Dream/Signature bundle items
- Items obtained using codes (ie. Pride items)
- Premium shop items
I'm aware this is currently a common and known issue, though hopefully the above information can help in some fashion.
Same issue for me as well
Platform: PS5
Issue: No new clothes to buy for several updates. I know I have not gotten everything. Nothing 'new' likes to appear for me.
Platform: PS4
Issue: still can’t buy any star path items from Scrooge… maybe prioritize a fix for that??
Xbox
The old furniture gives the option for purchase but when you select it the system locks up
Platform: Nintendo Switch
Issue: Went in the shop and it did this? I couldn't control my character so I had to close the game and reload it.
Item Name: Scrooge's Shop
Platform: PC
Issue: Went in the shop and it did this? I couldn't control my character so I had to close the game and reload it.
Item Name: Scrooge's Shop
Platform: PC, gamepass
Issue: I purchased a weapons rack from Scrooge on the day of the update, and now, I have gone back to buy another one. It doesn't appear in his catalogue at all, not even if I just scour the any page. Additionally, I would like more training dummies, but they are neither craftable nor in Scrooge's shop. Is this intentional?
Platform: Mac
Issue: Windows displayed on the wall here cause an anomaly with the wall texture.
Platform: Nintendo Switch
Issue: rileys trophy is by the door inside the shop and I can't pick it up
Item name: Rileys trophy
Platform: Xbox One
Issue: When using Valley Visit, I get stuck on the black loading screen until I disconnect from the server when I try to enter Scrooge's shop in my friend's valley. My friend get's in just fine but cannot interact with the items in the shop because I haven't loaded. When my friend comes to my valley, we don't have any issues going into the shop.
Item Name: Valley Visit Scrooge's Shop
Platform: Steam
Issue: Scrooge often occupies the same space as someone else making it impossible to talk to him!
iMac
Unable to purchase PS item from scrooge
“Carpet”
Platform: PC-Steam
Issue: When it have a window to sell to the Scrooge's shop, a strange dark line appear between the window and the next item. Item name : Furniture beauty and the beast : Tall arched window
Platform: Switch
Issue: Shop not populating
Item Name: For days upon days now, I'm only getting one window item in the shop, and it's always the same thing (brown overalls) despite my already owning brown overalls. The other window is always sold out. also the only new items I get are the platform items (clothes and furniture) on the bottom floor - none of the table items are ever new and they are usually the same items offered from two days ago.
TLDR: It seems like my shop is in a loop where it's not populating any new items except on the first floor platforms and the rightside window item never populates
platform: pc
issue: haven't had any new wallpapers or floors since the first day of the update. i know for a fact that i don't own everything either. this was one of the only things i looked forward to when checking the shop everyday bc it was always guaranteed new items. ugh.
Platform: Steam deck
Issue: Got the mulan items from the realm (dining table, tub, and weapons rack) but unable to purchase from scrooge shop and also items do not register under furniture. Pictured here are the items from Mulan’s realm.
Platform: PC/Microsoft Store Version
Issue: Cannot buy this curtain in Scrooge's Shop because its too high up on the wall to trigger the little banner to buy it.
Platform: PC | Steam
Issue: Same as above, the banner thing spawned too high up and melded into the wall. This particular spawn point is broken. Items are spawning inside the wall/in strange places.
I thought i was crazy when i swore i had gotten a table from Mulan but i couldnt find it in Scrooges!!
**Platform: **PC | Steam
Issue: I was entering the shop and this happened. I couldn't get out. I ended up having to Alt+F4 the game. Can we get an Unstuck button?
Switch
Can no longer buy my purchased houses from Scrooge’s store. They don’t show up even when I search all.
Platform: Nintendo Switch
Issue: when it’s raining in the valley, it also rains inside Scrooge’s shop
Platform: Nintendo Switch
Issue: Invalid Item on Playroom Stand after buying it.
Platform: Switch
Issue: Cannot enter Scrooge's Shop on other player's valley. Remains on loading screen indefinitely.
Platform : Xbox one
Issue : entered scrooge store and camera panned to roof. Trying to move to the door to leave only moved camera angles around and eventually got stuck. Couldn't try to save and quit. Could only force quit
Platform: Switch
Issue: I can't buy this item. The option is "Use" instead.
Item name: Painting Table
Platform: PC | Steam
**Issue: **Display names for some items in Scrooges shop are displaying as their unity ID names, rather than an actual item name.
Platform: PC/Steam
Issue: My screen is stuck in infinite loading every time I enter Scrooge’s store. I have to hard close to get out of it
**Platform: **PC | Steam
Issue: This window creates a hole in the wall with a brick edge.
Platform: switch
Issue: an item in Scrooge store is too high to be able to buy
Item Name: some kind of cute curtains
Screenshot/Video:
Same issue
Platform: PC-Steam
Issue: The sink and mirror are swallow by the wall.
Item Name: Ratatouille's furniture : sink and mirror
Platforme: Switch
Issue: Hello, après plusieurs mails à Gameloft, impossible de résoudre mon problème. Depuis la MÀJ Mulan, je n’ai plus rien dans le magasin Picsou (juste les petits tas de pièces) et depuis 2 mois je n’ai plus de coffres de pierre de lune……
Platform: PC/Xbox when a new day starts and items are refressed, my store windows still say sold out and about twice a wek the entire accessories table will say it has been sold when i have not even bought anything. seeing as the store only refreshes once a day this has been very infuriating.
Platform: Switch
Issue: items from the Alice in Wonderland labyrinth bundle don't appear when using the Alice in Wonderland filter or foliage filter. Only the green filter. Same applies when in furniture mode.
Platform: Switch
Issue: Why on earth does the Mulan kitchen furniture cost so much more than similar items from other universes? 16,000-25,000 feels like such a ripoff! Especially considering that the Iron Cooking Stove is only 480! Please lower the prices!
MONTH 7 of this issue
Platform: switch
Quest: new venture (and adventures)
Issue: I gave Scrooge mcduck the condemned building sign and nothing happened. The sign is now gone and the quest keeps saying I have to have it in my inventory, but Scrooge took it and nothing happened besides the sign disappearing from my inventory. I am going on MONTH 7 of this, searching every nook and cranny of this game in hopes it’ll pop up but still nothing. I’ve submitted tickets and help requests that have been archived and not worked on. I don’t know what to do
Please help…
Platform: PC - unable to buy the decoration shown to the left, simply because it is hanged too high to be interactable?
PC/Switch:
This has been an issue since update 10, I made a post on it and it clearly wasn't resolved. But in Scrooges store I can't use the minus button anymore. Even for items I could afford 1000 of as we can order 1k. (This is just an example photo) I have to sit and scroll all the way to 1k when I use to be able to hit the minus button and it immediately brought it to 1000. It no longer works. This is annoying and needs to be fixed. It does this for every single item no matter the cost. Please bring this feature back.....
I can't access Scrooge's shop on multi-player. The loading screen just keeps on spinning. I tried it on both Steam and Nintendo Switch. I sent an email but I keep getting the runaround.
PC:
My scrooge shop didnt reset today? im not sure why but i have closed the game, and rebooted it. I have not played since yesterday.
i have the same issue sometimes
platform: Switch Issue: My display windows in scrooge shop always shows it sold out but for almost a year I stopped getting new stuff especially since I don't have all the clothing. Just ugly hoodies and shorts for me I guess. meh
Platform: Switch
Issue: Stuck in eternal black loading screen when trying to visit another valley's store with them. It loaded for the host (Steam), but not for player (Switch).
same item i had issue with too. reported it and got an email from them saying sorry nothing they could do that maybe next update theyll look into it 😒
Platform: PC / Steam
Issue: A part of Scrooge's Store is always sold out, even though I haven't bought anything for the day.
It has been a problem for a couple of weeks now. (Mannequin's are always sold out.)
Platform: PC | Steam.
Issue: The items on the accessories side do not refresh properly. Some days, it says I've bought all the available items and won't spawn any, then the next day, the entire counter is full of new items. I haven't bought anything, I just walk in and sometimes it's completely empty, sometimes its not.
Platform: PC-Steam
Issue: A white stripe appear between those twos items.
Items names: dorm window and spacecraft porthole