#[Archived] Update 10 - Crashes on XBOX & Gamepass
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XBOX X|S
Game us almost unplayable I am crashing every 5 minutes or less, exiting and entering buildings cause immediate crashing. Moving around it just freezes and either crashes or forces me to close out the game and restart.
XBOX ON PC
Game will not launch after update. Gives me an error that it can’t open the app. I did uninstall and reinstall and it seems like it will launch but then crashes and I never get to the main menu screen.
It works fine for now for me on console so I will play there, but not on XBOX on PC application.
XBOX X/S - The game crashes when entering or exiting buildings, when using Goofy’s stall, when collecting Dreamlight for completed tasks, when opening the menu for Dreamlight duties or Stat Path duties and is almost unplayable.
Xbox s series.
Game freezes when opening game menu to claim completed challenges etc.
Black screen when trying to place Daisy house. Have to close game every time.
Game won't load after updating. First it says data is corrupted and then it finds my data and then I get an error message. I'm on a PS4 and can't play at all. Help!!!
Xbox game pass, PC, i don´t know if it just the servers for disney having a hard time, but my game state it can´t sync with my data 😄 its all after the update, tried with cloud login but still having the same problem
Xbox series s
Game froze 3x in a 1/2 hour. Once trying to buy stuff with my moons, once trying to go into Merlin’s, & once trying to place a house
Xbox series s - purchased
game is unplayable. crashes trying to do anything: furniture mode, fast traveling, leaving a building.
when I tried playing on cloud gaming the game freezes almost immediately.
Xbox Series S - Gamepass
Game has frozen multiple times since update. Like 10+ times. No rhyme or reason. Camera mode, fast travel, exiting a building, interacting with Goofy's stall, etc.
Xbox Series S
game is unplayable. crashes with everything that you try to do. If able to get into the game, freezes within a minute of opening the game.
I really like Disney Valley. I spent over 700 hours on it. But I'm on Xbox and unfortunately it becomes unplayable. the game bugs every 10 minutes 😭
Xbox Series S - purchased
Constantly crashing also bought the 3D glasses as I played before coming onto Discord….
Xbox Series S
Game freezes constantly. When using the menus, it freezes. It froze when I placed Daisy's house. It freezes when entering or exiting buildings.
Xbox series s
Game froze 3x in a 1/2 hour. Once trying to buy stuff with my moons, once trying to go into Merlin’s, & once trying to place a house
Xbox series s
Lots of crashing from welcoming daisy, doing star path duties, teleporting to Wells, opening inventory.
Blue screen crashes immediately dash boarding me every time.
Xbox series S
Game crashes every 5 minutes. Virtually unplayable right now which is sad because I was very excited for this update. It’s a shame there’s constant issues with crashing as often as there is because I could have so much more progress in the game overall than I do now
XBOX series S
Crashes when I try doing the new quests and exiting buildings. Freezes when exiting buildings or going to star path and shop
Crash every 5 minutes. Same like everyone else 👆
Update: crash 5 time since my msg (1hr)
Xbox X/S and gamepass app
Same as everyone crashing every other minute either the game will just close down or I have to close it down as it just goes to black screen, nothing loads, cannot progress anything. The game is just completely unplayable right now and if manages to work for a minute or so it just crashes again before you can even get a chance to save any progress. Not just on loading screens or doing actions, furniture mode etc, even just walking around the valley causes the game to crash.
XBOX SERIES X
Crashes 30 secs after spawning in, tried multiple times, same thing happens.
XBOX Series S Game keeps freezing every five minutes it’s very unfortunate because I was so excited to play the update today
Xbox series S - constant crashing every 30 secs. It's unplayable d sad to say it's ruined my bday. All I wanted to do was disney and chill. Super sad. 😭
Platform: Xbox Gamepass PC
Issue: Crashing to desktop, often when going through loading screens.
Screenshot/Video: N/A
Platform: Xbox Series S
Issue: Crashing constantly. Was already crashing frequently before the update but now you can’t even play the game unless you save every 30 seconds (if opening the menu doesn’t cause a crash), then maybe you can progress very slowly if you feel like sitting through the loading screen over and over. Crashes triggered by any action like opening the menu, interacting with an object or character, completing a quest action….
Platform: Xbox series S
Issue: Crashing every 5 minutes. Happens when opening menu.
Platform: Xbox one
Issue: Don't know if it's related. Planted mother gothels seeds for Rapunzel, game crashed right when the sprouted and I was mining nearby. .
Platform: Xbox X
Issue: Crashes every few minutes for me. Got so much worse after the update
Xbox S
My game crashes when doing anything guaranteed crash during fast travel, outfit change, decorating in furniture mode, entering and exiting buildings. Will sometimes crash when opening chests, clearing night thorns, clearing rocks, bone piles, coral ect. When chests are in them progressing through quests.
Platform: Xbox game pass on PC
Issue: I cannot get past the loading screen after hitting continue on the menu screen. I have restarted both game and pc and no luck.
Screenshot: This is as far as it goes when loading into game
Xbox series S played for 30 minutes got 3 freeze by doing the most basic things like exiting buildings, TP to a well, and picking a memory. I’m waiting for an update it’s too infuriating to reboot the game every 10 min and it didn’t save
Xbox series S - crashing every 30 seconds. Took almost 20 restarts to just place Daisy’s house in the valley, as it would either freeze or crash every time I did any action (including trying to save the game!!)
Made the game unplayable - very disappointing after all the excitement of the update.
Xbox series S. Game crashes when trying to fast travel.
Yes I'm on the zbox series nd I get got constant crashes nd freezing on the game like every 5 to 10 mins can't go in buildings or open the map to look at anything same for the challenge pages it really bad
Platform: XBOX console series S
Issue: seems to be the same as everyone else, but I can’t play the game without it literally crashing every 5 minutes, if not less than that (normally due to me traveling, opening inventory, opening the map, or even talking to a buddy). Game is borderline unplayable right now, which sucks because I want Oswald SO bad.
Platform: Xbox X
Issue: Completely unplayable with the amount of crashes I get. Can’t even get past the loading screen sometimes
XBOX Series S
My game crashes every 2-3 mins, but it has been happening for a few months now & have been hoping it would be fixed by now. As i am forced to play on switch because of it. It only crashes will im on the main valley only!
Same with me on xbox. I even tried reinstalling. It's so disappointing
Xbox Series S. The amount of crashes is dreadful. Almost every 5 minutes. Can’t go in or out of buildings or access the menu without a crash. Still as bad now as it was almost two years ago when the game released.
Xbox Series S since the update I sadly now experience crashes in the DLC . Base Game is still a huge issue. Three crashes in 5 minutes.
Xbox series s - purchased.
Also having the same issues as everyone else. Having to save at every tiny thing I do. Crashes going into menu's. Exiting buildings. Switching to and from the valley and isle. I was already having this issue and now it's at least 100 times worse.
Gamepass PC - Game isn’t recognising the Xbox controller, this has been happening since before the update.
Platform: Xbox Series S
Purchase: Game Pass
Problem: Continues to crash at every new part of the game. Sometimes I get a few minutes of play if saving every minute but sometimes it crashes on opening. Unplayable at this point.
XBOX X/S Games is crashing every 5 mins or freezing during loading screens, I’ve restarted the game, uninstalled the game and reinstalled and still doesn’t work and I’ve restarted the console.
Xbox X
Gamepass
Game started crashing pretty frequently today. I was able to play yesterday with no issues after the update. Have restarted my Xbox and am currently reinstalling the game.
Xbox series S - Gamepass
Game is practically unplayable due to freezing and crashing happens when I enter in and out of buildings when I go onto the menu or visit the stalls due to this i can't do the starpath duties and can't do the quests had 5 crashes in the space of 10 minutes
The game freezes up every time I try to open my mailbox. I'm on the gamepass version Xbox Series X
Xbox series S
Purchased
Game is freezing up everything I do something. It did it yesterday, but it's a lot worse today. I am unable to play.
Platform: Xbox Series S. Purchased game. Game crashes in my Valley every few minutes since the update. I can play longer in Eternity isle, if I can get there. It crashes at least 5 times before I get there. The game is unplayable. This Star Path's time is short. I hope this gets fixed soon, otherwise we all just wasted our moonstones and will miss out on the star path items☹️
Xbox series s
My games keeps crashing on me every 2-3 seconds into the game and I have to save every time before it crashes
Xbox series s. Keeps freezing or crashing when I either leave a building, teleport or go to the quest screen.
Xbox series X. Game has started closing on its own after 1-5 minutes.
My game crashed 17 times yesterday and 9 today !
Game constantly crashes on main valley but not on dlc valley. No idea why but it's pretty unplayable on main. Frustrating....
I never really had crashes before (minus a few times) and now it seems to freeze and/or crash every 10 minutes since the update. Soooo frustrating! Been playing daily since this beginning and this is making me wanna hecking quit.
Game crashes about every 5 min. Breaks my heart. I want to play so bad 😦
Xbox Series S
Game crashes within a few seconds of loading. As soon as you take a few steps it closes out. Tried factory resetting, issue still occurs.
Xbox Series s - Game pass & purchased DLC
In the main valley the game was unplayable. Crashed nearly after every action. I somehow managed to get to eternity isle, the game works perfectly there except for some graphic errors. When I try to get back to the main valley the game crashes immediately after trying to leave the castle. Fast travel doesn’t work neither.
I hope I don’t miss out the star path items because most of the tasks can only be done on the main island. 🥲
Xbox s - game is totally unplayable. Takes FOREVER to load, crashes when I open menu to look at the map & quests. And closes my game down completely. Gives me 5 mins game time before it just messes up. Not touched it at all because of this issues
XBOX One.
Has been freezing a lot since the update and occasionally random crashes. Usually happens when fast traveling. But has also happened while just walking around. And a few times in the menu (like looking at the map).
I'm finding on xbox series s I'm crashing less in areas I haven't decorated as much...so temp fix I have started undecorating areas and so far I am crashing much less than I was yes u still freeze and crash sometimes but not every 2-3mins hopefully this temp fix works for yall too till gameloft can sort it out
xbox series x - game freezes constantly ever since update when leaving/entering buildings, going on map or any menu. Unplayable currently for me sadly
Xbox series x
Game keeps closing out and sending me to home screen
Seems random. Has happened just opening game and has happened during gameplay
Xbox Series S through Gamepass no DLC - I’m crashing every couple of minutes. I can’t go in/out of buildings because when I come out it goes to a black screen but I can still hear music playing. I can’t buy/sell at stalls because when I go to leave the stall it freezes & crashes. I can’t use my hover board or run because it crashes. If I do manage to get a task done, I can’t go to the event tab & collect my tokens for completing because when I scroll through the tabs it freezes & crashes. Then when I get back on & I finally make it to the event tab, it has started that task all the way over because it’s not auto saving. And I can’t go to the tab to hit save because I scroll through the tabs & it crashes. Literally everything I try to do crashes my game out. I’m frustrated because I spent the 3,300 moonstones for premium star path because I’ve never had issues like this & usually by now I’m halfway done with the star path & now I don’t even know if I’ll be able to get half the rewards. I’ve already done both types of XBox shut down/restart, I’ve checked my connection, & I’ve made sure my XBox is completely up to date & none of that has helped at all.
XBOX S….Still crashing and it’s getting me very upset. Please fix this soon as I want to be able to do anything at all.
Xbox Series S through game pass with the DLC. The game will randomly kick me, it will freeze going into any building or coming out, or it’ll go to a black screen where I hear the game but it’s not showing anything, when I fast travel to Eternity Isle it’ll sometimes freeze, I have never been able to use the hover board so I have to walk everywhere, I started to manually save after every little thing I do and sometimes it’ll freeze when I try to do that. This happens almost every 10mins. I’m getting so frustrated that I’m wondering if it’s even worth playing which sucks because I love this game so much.
I play on gamepass on the pc and the new update has broken the game. Crashes all the time
For anyone else having this issue, after some playing today I’ve noticed that my game crashes significantly less often if I’m playing on ||eternity isle|| and not the valley, but ofc you have to have the dlc for that, and sometimes I still have to go to the valley which makes it crash again.
But, this is helpful if you’re like me and want to do some of the starpath.
My game crashing so much I can't even get to eternity isle 😭 they need to fix it!!
xBox on PC. crashing many times, error for cloud saving (cloud saving is importan to me, since i play also on switch, but i can't open it before i get PC saving to cloud), now i played, don't show events page, i quick a game, trying to start again, but then i got some launch error that i don't have a right, even that i just minute ago playing it. Several freeze and crash in 1-2h
Xbox series X ( purchased game)
Issue: crashing while loading into the game and while playing the game. crashed 3x this morning loading and 1x just standing in my plaza doing nothing.
Xbox Series S-game pass for base, purchased expansion
Game is freezing/crashing multiple times an hour. Last crash was because I went into my dreamlight duties. Crash before that was when I posted to the wishing well in forbidden lands. No rhyme or reason. Just crashing. 🤷🏻♀️
Edit to add: 5-10 crashes or freezes per hour. Areas that are repeat offenders: viewing dreamlight duties, goofys stall, character interactions (Remys, talking, etc)., using fast travel on map, and viewing star path.
Xbox
Game crashed after playing scramblecoin with Oswald. Screen is black and frozen, I had to reboot
Xbox One S (GP).
Since the update, the game seems to be struggling with memory management/usage, especially in the Valley (mostly decorated, but still below the item limits), which has suddenly become very stuttery and laggy (it seems to get slightly better if I get rid of all villagers, but that's not a solution). Eternity Isle (not decorated and pretty much left as it was initially = much less memory usage) is fine.
Also, entering/exiting buildings can be problematic : entering and then exiting a villager's home in the meadow has resulted into my character spawning into an empty meadow, where every asset then started loading in, one at a time, every cinq seconds or so. Another one just led to a black screen.
Xbox Series X (GP).
Random crashing/freezing, like most other players mentioned here.
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multiple freezes, crashes in 30 minutes. i am so bummed
On xbox1 new gen. I can't get past first 5 minutes of game before it crashes . I have not been able to play since last update. 😕
Xbox series S crashes every time I do anything at all. Constant crashes with nothing in particular triggering them
Series X.
Main Valley unplayable. Crashing back to home screen approximately every 1 minute. And auto crash everytime I save and/or exit the premium shop menu.
Eternity Isle runs absolutely fine. Only ran into the 3-D Glasses bug unfortunately.
So now my Eternity Isle story progress has halted due to quest bug. My Main Valley wont allow me to progress Daisys quest as I only get a minute to proceed and saving will crash the game. And the premium shop crashing means I can’t partake in purchasing this weeks awesome items.
Xbox series S, as an aside, I have another account on my Xbox without the Rift in Time and I’m not having a crash issue with that one. The only account/playthrough I’m having this constant crash on is my playthrough with the Rift in Time dlc attached.
**As noted previously, this thread is for bug reports only, this is not a chat space. If you wish to talk about the game, please use #spoiler-chat
If content does not include a specific bug report, it is subject to removal.**
XBOX X/S
The much longer load time on XBOX is annoying, but crashing and freezing up every 10 minutes or so is awful. That time is longer if I happen to remember to save every 3-5 minutes. Visiting other valleys has me crashing every other attempt. Very frustrated.
XBOX Series S/X - Game crashing and shutting down every 5-10 mins
X box SerieX- 6 days since the update and still the same problems. The game crashes every 5-10 minutes. As soon as you want to do a quest, look at the map, or enter a place, the game freezes or closes by itself. Impossible to do the star path: the game closes during quests, doesn't save progress, we all have to start again every time. I paid moonstone for the star path and it's impossible to move forward. I went 5 time to speak with Kristoff and still need to restard again! I get frustrated with starting over and over again. Crash every time you go in the castle, change place on the map, or just looking the map after 5 minutes of playing! I hope you will compensate for the loss of time and frustration that the game is causing at the moment. Normally I would have already finished my Star path.
game crashing constantly in main valley but eternity isle is fine. can’t progress in star path or anything in the main valley at all. it’s almost unplayable!!
Xbox x|s
Constant crashes. Very hard to do anything really…
Xbox xIs
Three crashes in two minutes. It's so frustrating 😮💨
Xbox S- Game crashes every 5 minutes, freezes when I go to the menu, i get black screens when I leave a building but the music still playing in the back, also I can’t get out of Scrooge store. Before the update my game was crashing every 20-30 minutes but at least I was able to save now I can’t even save my progress because the game will freeze. I only have this issues in the main valley, no issues in Eternity Isle. I am very close but not over the item limit in my valley but with every update the game gets worse.
XBOX S - the crashing since the update is making the game unplayable. trying to do the star path and after each fish/mine/encounter i am saving as quick as i can in fear that it will crash. if i hang out with someone, it crashes, if i enter a building, open the menu, anything!! - it crashes. eternity isle - COMPLETELY FINE! played 4 hours straight on eternity isle and no problems at all but something in the valley is causing the game to crash. I have 2700/3000 items so i’m not sure what’s causing this??
Xbox XS Keeps crashing
Xbox Series s
I just deleted a lot of objects so I could disable the increased item limit. Now the game is a little more stable and can be played for a while. Seems like the game just can’t handle loading all the graphics so it keeps crashing.
It kind of makes me sad because I love decorating and it’s really hard to not go over the unique item limit especially with all the new beautiful furniture added to the game 🥲
Xbox series s, I played for many hours yesterday on my playthrough without the Rift in Time dlc and it only crashed once. My account WITH the dlc is completely unplayable for crashes, so it has to have something to do with the DLC. Hope it’s fixed soon.
game keeps crashing when i leave buildings and go onto the map.
Update.. as of today may 8 crashes have been so much better for me it still crashes but Wayless and it's playable😀,,,,,I am on Xbox s game crashes/freezing every few minutes. After about 5 to 7 crashes you can play longer before it crashes again
Xbox One S : clearing the valley of all villagers definitely help with stabilisizing the game and the stutters, but the game still loads empty biomes when you exit a building, and only then loads all the various decor assets one by one, slowly, with related hiccups. Clearly a memory management issue.
the thing is, i’ve been experiencing these crashes constantly but my wifi/ping is totally fine and have no lag. This needs to be further addressed, i can’t even play the new update because of this
Xbox series S still crashing every few minutes. I can't complete anything.
xbox series s - main valley constantly crashing and going straight to xbox home page. game just shuts down completely. i don’t have the extra object limit on either! unplayable right now
The crashing is even worse than yesterday!!
Xbox series s can’t even play long enough to finish my dreamsnaps
Tried to play in my main valley today to do starpath tasks that I’m unable to do on the isle, and I’m crashing every minute, no joke. I’m just trying to fish
Mine is anytime I got to the main Valley, but not on the Isle
That’s how mine has been as well 😩 ugh I wish they would fix it already
Xbox series s
Crashes every few minutes in the valley only and when traveling to the valley. Works fine in eternity isle.
Xbox series x - whenever I play the game for x amount of time it forces my xbox to shut down. Only happeneds with dreamlight valley.
Xbox series s
Game loaded and literally crashed the second it loaded Only happens in the valley not the isle
Xbox One game crashes while doing anything. Black screen them back to sign screen. Doing this multiple times then won't even sign on to the game. Just circles back to app screen. This has been going on for days now.
Platform : Xbox serie S
Issue: can't play like 1 hour straight without having the game completly craching and closing at least 4-5 time It's really annoying I even had to redo several star path duty I had already completed...
Platform: Xbox series X
Issue: I start the game and with in about a minute it crashes. It will do this multiple times
Xbox series s
Game constantly crashes, game is unplayable
xbox series s - game still crashing every few minutes in the valley. a lot of us are missing out on dreamsnaps, star path, and the game in general! please fix before we lose hope completely!!
Xbox. This is how we see the memories before crashing.
Still unable to progress in the starpath on all duties that need to be done in the valley (mining, fishing, etc) because of constant crashing when trying anything on the valley.
Here’s live footage of a crash happening, this one is due to picking up a memory orb. (Note that the screen goes blank and then crashes, most of the time. Sometimes it’ll stay blank and we have to force quit or it will stay frozen for hours)
Xbox Game Pass / Cloud Gaming on PC
Game freezes when trying to do Daisy’s Challenge
Unplayable today crashes every few minutes
Platform: XBox Gamepass on PC
Game will open for no longer than a minute or two before an error message pops up (closes too fast to take a picture of it) and the game crashes. I've uninstalled & re-installed the game multiple times, verified & repaired the game file and re-installed my XBox launcher. The game is unplayable.
Xbox Series S
game crashes a couple seconds after being open and force closes, been trying to play everday all week and i cant stay in the game longer than 2 minutes
My game keeps crashing every 5
Minutes, even after restarting, redownloading the game, deleting cache. It’s unplayable! I was on switch, Xbox 1 and cloud gaming, it was so bad I actually bought an Xbox series X and it’s just as bad, just launches faster now. It seems mostly to happen when I’m in the tab menus, so if I linger too long on the map, duties, star path, quests, shop etc the game just freezes in place. And also just running around the valley now causes the game to crash and go back to the Xbox home page. This is the worst it’s ever been with this game.
Xbox One- talking to Oswald stops controller from working except for camera view. Restart Xbox and same thing happens
Crashing when making recipes or playing scramble coin.
Platform: Xbox S
Game freezes when looking at menu tabs for: map, dreamlight duties, star path, collections etc.
It also freezes when purchasing items from Goofy and Kristoff's stalls, and while unlocking new memory pieces.
Xbox series s
Main game and DLC:
Game crashes when teleporting anywhere, entering or leaving buildings, opening any menu. It doesn't save progress completely on manual save and after crash, all or most of the recently completed tasks must be repeated to count.
was just running around in my village and it crashed. this is unreal
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gamepass on pc. game can't connect to server however internet is connected and I'm able to play other games fine. Have submitted gameloft ticket
Every 5 a 10 min. playing on the xbox S my game Freeze or shutt down
Xbox Series S + Gamepass
Post-hot fix, I have crashed twice. Once while trying to load Scramblecoin with Daisy and once after saving. Approximately 15min between crashes (updated, crashed ~15min later, reloaded, crashed ~15min later).
Xbox series s, also have crashed twice in less than 10 minutes post hotfix…
Xbox with the new update today. Freeze when i go see Kristoff so i need to restart the game…again! I don't see any improvement. The game crashes again.
Xbox Series S
After Hotfix Update , two crashes in under 5 minutes. 👍🏼
Xbox S
Applied recent hotfix update.. Crashes as soon as you warp to/load Eternity Isle.
Xbox series S
The hotfix hasn’t helped me at all. Crashes as soon as I loaded in
Platform: Xbox series S
Issue: Valley still freezing, crashing and is unplayable
Xbox series S - crashing every ten minutes or so, after hotfix update installed. Also doesn't save even before crash when manually making it save. My valley actually reverts changes I've made like paths, plants, trees ect
Xbox series S. Got to play for 40 mins ( i timed it) before freezing. Tried leaving Daisy’s boutique and it froze. I can still hear the music but it’s just a black screen.
Xbox series S, originally game pass now paid
Post hotfix
still crashing very frequently while in the Valley, only able to play on eternity isle still. Cannot construct Daisy's house to progress because every time i do the game crashes.
Xbox Series S Purchased
Post hot fix and game is still crashing, no improvement at all. Was also unable to get a challenge from Daisy, she just responds with talk to me later for another challenge - I may be too early, but previously I could see that.
Xbox One S
Post-patch, loading/memory management still problematic in the Valley : every time you get in or out of a building, the entire environment still reloads slowly, one asset at a time, and everything still stutters until every decor element is loaded.
xbox series S purchased, still freezing and crashing post hot fix. Really disappointing. Can’t do the star path i’ve purchased or use any of the items i’ve spent money on because the game isn’t fixed. I hope this is a top priority.
Xbox series S.
I'm still experiencing issues with crashing, although not as frequently. Most frequently traveling between the Isle and the Valley or in and out of different buildings. Sometimes in menus as well.
Thank you, I know y'all are working on things as quickly as you can.
Xbox Series S
Crashes seem to be worse than before the update. Cannot get through 5 minutes anymore. 5 crashes in 20 minutes.
still having issue of not connecting to server on gamepass
Xbox series S Major Crashes. And now Daisy's shop isn't letting me do daily challenge 😭😭.
XBox series S - base game through game pass with no DLC - post hotfix update: The game is crashing the same if not worse. I still can’t go inside of a building & then try to come out or I crash. If I move too quickly (use hoverboard) I crash. If I harvest or cook or anything like that too much I crash. I try to go over to the save tab because it’s not auto saving but most of the time when I hit save it crashes. I feel like the hotfix done absolutely nothing. I just want to be able to get the star path done as I spent the 3,300 moonstones for premium star path. 😭
Xbox Series S purchased game and expansion. Post hotfix the game is still taking forever to load and crashing every few minutes. I can't even save progress often because it crashes when I bring up the menu. I noticed the announcement today did not say anything about fixing crashing. I hope a fix for that is coming soon because this game we've spent a lot of money and time on is unplayable☹️
Xbox series s. Purchased and DLC. even after the update my game is still crashing in the main valley.
Xbox X|S no difference in memory management post-hotfix. I switched from using my Mac over to trying the game on Xbox again hoping for better stability, since I no longer have a Windows PC.
Instead I'm getting a consistent freeze every 20-30 minutes if I'm in out and of menus too much or stay on the map screen too long.
I don't think decorations or anything like that are a factor, because I don't experience any lag or stuttering. Gameplay is smooth in the Valley and the Isle. Something strange just seems to be going on with memory management and the menu/map screens.
I have the purchased version of the game and expansion.
Platform: PC/Gamepass
Unlocked the forgotten lands and now the game keeps crashing
Same better than before but now if I close the menu it freezes
Guess we will have to wait next update
Platform: XBox S
The hotfix doesn’t seem to have changed anything as far as crashes go. I don’t know if I can endure another month of this, or however long it will be until the next update. Especially if there’s another event coming soon 😒
(xbox series x) The game is unplayable, for such a long time. I was so excited for todays update but it’s still crashing! I loved this game, but I can’t even play long enough to submit a dreamsnap.
I’ve been unable to do much of the star path to the point I feel like I wasted moonstones buying it.
Honestly, it’s gone on for so long I’m worried this is just how it will be from now on. It was such a good game, I played it daily.
I'm playing on xbox S, I thought I would finally get play, nope played for 15 mins, and got booted.
I play on x box s game is still crashing alot and It crashes every time I try to save it.
Platform: Xbox Series S
I am still having a lot of issues with the game crashing or freezing even after the update. The crashes/freezes happen most often when fast traveling, using the wells, and navigating the menus
Xbox series s, still crashing about every 10 mins. I cant complete the star path I paid for either because if the crashes
Still having issues since the hot fix, they see actually worse now. Can't sell anything to goofy with out freezing, looking at the map causes freezing/crashing, exiting building causes crashing/freezing. Xbox series S.
Xbox series S
Still crashing and unplayable. Tried to do star paths tasks again and crashed whilst mining and fishing. Very unhappy I've wasted all my moonstones on the star path and won't be able to get any of the items and very much regret paying so much for a game I cannot play anymore.
Xbox one S : needed to complete the "hang out for 40 minutes with a comedian" starpath task, left the game running for an hour or so while busy with family, when I came back, the game had crashed and dashboarded. The task was completed, however, so it crashed past the 40-min mark, at the very least.
Xbox Series X:
My DDV won’t open on my Xbox X.
Upon first opening it loaded up to the Menu Screen then closed out as it was “loading” my game; upon the second & third time opening it, it stayed open for maybe ten Seconds then closed right out.
I tried resetting my Xbox Series X, unplugging it for 15+ Minutes then plugging it back in and turning it on; went to try and load the game for the Forth time and it still closed directly out on me before I even hit the Main Menu.
exact same here
Xbox (Purchased)
Issue: Still crashing constantly. Hot fix did nothing to mitigate the problem
Xbox S still constantly crashing since hotfix.
Platform: Xbox - Crashing every 5 minutes or so (or when interacting with things like Goofy's stalls) when in original valley (not so much on Rift), and any time I go from OG valley TO Rift.
XBox is still crashing, even after the update. I go to map, it freezes, i try to leave my house, freezes. This is so frustrating, please solve it. I don't have any issues if i'm on eternity island, but in dream valley i can't do anything 😮💨
Xbox series S - game is freezing constantly and just shutting down. even worse since the ‘hotfix’
Xbox Series s - I can play 20-30 minutes in the main valley (I deleted a lot of objects there though) now before crashing again.
Xbox series S Game pass - game is freezing constantly and just shutting down. even worse since the ‘hotfix’. I don't have any issues if i'm on eternity island, but in dream valley i can't do anything 😭
I uninstalled then reinstalled the game but the problem persists.
I want to be able to get the star path done as I spent the 3,300 moonstones for premium star path. 😭
Xbox series S
Can't believe still reporting this. Game is unplayable. Trying daily to do tasks and can not get anything done. Spent moonstones on a star path I can't complete. Absolute joke at this point now.
Hot fix was in fact, not a hot fix. Pls help us. I just want to be able to make it 5 minutes without freezing or crashing 😭
Xbox series S, game pass, reported prior.
Xbox series s
It's still freezing on me and my game keeps crashing on me that's not cool
my game is still broken!!!!! crashes three separate times in a half hour!!!!! this is unreal!!!
Mine is still crashing and freezing, I'm upset can't play the new additions.
Xbox series S continues to crash on me too. More so after the hotfix unfortunately. 🙁
Xbox Series S. GamePass, Ultimate Edition, and Expansion Pass purchased. My game is freezing and crashing much worse now than before the hotfix was pushed live. I love this update, but it’s very frustrating having to restart multiple times every hour.
Xbox one. Game froze when trying to decorate my plaza
XBOX Series S purchased Ultimate and expansion. I really wish the festival and star path fishing could be completed on the less crashing Eternity Isle. This is ridiculous. Travel too fast to the water? Crash. Manage to finally pull something out of the water? Crash. If a button or fish actually makes it out of the water and you try to save, it crashes. Bring a fishing buddy? You'll Never make it to the water before it freezes or crashes. I've spent more time looking at the long loading screen today than playing. It took me 27 crashes to finally take a dreamsnap. The game is broken. When we submit tickets we get auto responses that Gameloft is aware of the problem. It's nice that they're aware. It would be nicer if they did something about it considering how much money many of us have spent on this game☹️
Xbox Series S, Game Pass - SO FRUSTRATED!!! There are now 2 time sensitive events I want to participate in, yet my game crashes every 5 mins and is basically unplayable. Seriously so upset. I REALLY hope you extend these events since so many people are suffering this problem. Can't believe this wasn't a priority in the Hotfix.
Xbox Series S, Purchased. Every time there is an update the game returns back to beta days when it crashes every 15-30 minutes. I almost want to ask that console players get the timed events a month or so after the updates since it takes about that time to fix the bugs after an update.
The hotfix is a HOT MESS ! Unable to do dreamsnaps, Goofy's shop, etc. SMH
Xbox Series S - Game Pass - game is crashing after I exit a building, furniture is disappearing and looking like shadows, it will also randomly freeze even if I’m just walking around. This happens almost every 10mins or so. This is my second report. Things don’t seem any better after the hot fix and I’m running out of patience trying to play this game amid crashing. I literally have to save after I do anything and everything and sometimes even that freezes.
Xbox Series S, I get about 20 minutes of playtime before I either crash or freeze in a menu. This is becoming unplayable.
Xbox series S. This is insane. Unplayable in the valley. It’s a shame that so many people have spent actual real money for stuff in this game and that it doesn’t seem to be a priority to make sure the crashing is fixed. Now a new event starts and none of us can actually do anything with it. What a joke.
game is STILL crashing. i cant even complete the freaking starpath!!! we need an update that fixes this or an extension on the starpath. i am so fed up!!!
exactly. Can’t collect the new items without suddenly crashing. Not to even mention the star path that i’ve bought that i cannot complete because of the crashing. This issue needs prioritised asap.
Platform: Xbox S Issue: crashing at least once or twice an hour regardless of activity.
Xbox series S. Gamepass. I can’t even move from my house without it crashing since the hot fix. Missing out on collecting my daily moonstone chest, dream snap rewards, items at Scrooge, Daisy challenge, etc
Xbox series s: multiplayer after loading screen I get a complete black screen. Alot of times I need to restart the game and try again.
Xbox Series S - Still unplayable. Crashes with any fast travel, interaction with a stall, going in or out of buildings/houses. Please fix this.
xbox one: constant crashing since update. unable to participate in events because of this, very frustrating to only be able to play 5-10 mins and have to start over again
xbox gamepass series s... crashed within five minutes of gameplay. no idea how i'm supposed to finish this starpath when the game is completely unplayable and i want to play😭
Xbox series x. owned game
after the last update it worked good for about a day and now it's back to crashing every 5 min again
My game crashes every time I get on even for 5 minutes. I have not been able to do anything for the star path because of this. Everything is updated. It didn’t do this before the big update. And my item count is around 2700 in my Maine biomes. I’m sad about it because this is my go to game and I can’t even play.
Playing on xbox s crashes every few minutes I removed all attraction rides and extra houses that were not players. I seem to be able to play longer before a crash
Playing on Xbox xs: still crashing every few minutes, almost every time I fast travel, leave or enter a building, and even just talking to someone makes my game crash.
Xbox Series S. My game freezes and/or force closes every 2 minutes. It doesn’t matter what I’m doing.
Xbox series S. My game freezes every 5-10 minutes doing literally anything. Extremely difficult and time consuming to try and be a part of the Parksfest. Please add more time for that. Xbox is virtually unplayable. It has been worse since the hotfix🥴
Xbox Series S. Nearly a week out from the last update and the game being fully unplayable hasn't been addressed. Most definitely heading to the Xbox Store and updating my game review to warn potential buyers not to spend money on a game that they won't be able to play yet. Wow.
Xbox: Really hard to play in the valley without crashing. Playing pleasantly has been impossible since the last update. Crashes every 5 minutes, the game does not save, impossible to go to the menu, look at the map, use the portals to change biome, leave houses, Scrooge, Remy without crashing. When it rains the game is worse. I contacted Gameloft, I was told to reload my game, to check my connection... I did it 3 times if not 4 and everything is good for my side and seeing everyone with the same problem there must be a lot of people having « console problems » ... I barely managed to finish my star path by going to RIT to do as many quests as there is no problem there. I have 5400/6000 items in my valley, I removed everything from the players' houses to « give it a chance » and nothing works. Still crashing. We have fountains and attractions that are animated and we don't want to use them because the game crashes even more! That not normal. The hotfix didn't fix anything.
Xbox Series S
Game is freezing then crashing within 5 minutes or less when I open it. I'm just collecting flowers and daily chores (removing stumps, thorns and etc).
xbox s.... game froze within 3 minutes. i spend more time saving than playing.... will you please fix???
This forum is for reporting specific bugs only. This is not a chat space. If you would like to assist a user, please do so in #dreamlight-help If you would like to chat about the game, please use #spoiler-chat Posts that do not contain a specific bug report are subject to removal.
Platform: XBOX on PC
Issue: Ever since the new update and the following patch my game keeps crashing at unexpected times. Sometimes it happens several times in a row. Please fix this and thank you.
Platform: Xbox series S
Game is worse than ever. I'm not crashing every minute. This is beyond a joke. Starting to hate this game. Pull your finger out Devs and do something 🤬
Xbox series S constant crashing every 5 minutes. Every time I open the menu, it crashes, every time I enter or exit a building, it crashes. I lose my progress every time. I’m never going to finish this stat path or get those popcorn buckets. Please help us!
Xbox series s
Crashing constantly. Doesn't seem to matter what I'm doing, the game will just stop after about 5-10 minutes
XBox: Have been crashing constantly since the update. The hotfix made it worse. If I'm lucky, I can play for 20 minutes before a crash or freeze. But it's usually more like 5 minutes. The game is pretty much unplayable.
Platform: Gamepass PC
Since the update the game keeps crashing over and over again at random times. Sometimes it's every 5 min, anoother time i can play for an hour before it happens, sometimes i just loaded in want to make the very first step and it crashed. Sometimes multiple times in a row to an amount that I just call it a day and don't try to start again.
Sadly there is no errorcode or something else. Just crashing back to desktop. Sometimes you see a little window loading when it crashes, but its not even one second visible before im on desktop. Without clicking something. So not sure if this should normally show an error code.
No video cause i never know when it happens to capture it.
Platform: xbox S
Game Is still crashing every 5 to 15 minutes. Its been doing this since update 10. I've contacted gameloft several times, I just get generic response. Please fix, there are so many of us that are unable to play. I do feel like this is not an important issue hor gameloft, as it has been going on for so long.
Platform: Xbox Series X & Gamepass PC
Game crashes right after I start giving out stitch cupcakes.
Platform: Xbox series s game crashes every 5-10 mins. After I leave a house, cook inside, fish, or teleport
Platforme: Xbox S
It's been 3 weeks now that the game crashes every 5 minutes.... the game is unplayable, I hope that we will be entitled to compensation for this long duration
Have not had a problem until today, but the game is crashing constantly, and for no reason.
Platform: Xbox series X
Every time I leave a villagers house or my own, game crashes
It won't let me to s screen record after the game crashes so I cant get a video
Has happened 4 times in 10 minutes
Xbox series S. I have been dealing with freezing issues for days now. It's random. Sometimes happens when teleporting, or when leaving or entering any house, or when I open the menu and try to go through the tabs like the dreamlight duties to shop shop tab etc. It is really frustrating
Xbox series x
I froze on the most ironic screen. The high priority issues screen in the mailbox! The characters in the background are still moving, but my controls are locked. I can't exit the screen
XBox series S. Just mined a rock in glittering dunes with Gaston as partner and the gems and rocks glitched an will not allow me to pick them up or walk over them to auto pickup… there is also a jade gem in bag that will not transfer to a storage chest in my home. When also mining rocks or other stones when it shoots out material, coins or gems it will not allow me to pick them up or walk over them even with empty backpack
Xbox series S. While trying to sell goods to goofy it says “error” “notenoughitems”
xbox s. game loads in and crashes to blackj screen cant play anything
Xbox s
All instances
This is the worst release yet for crashes. Literally every 15 minutes or less. 53 days of gameplay, but I am just about done putting up with this game. Neat game, but horrible quality of life and stability. As long as we keep playing and don’t walk away, they will not improve the quality.
I can’t do anything without the game crashing. It crashes every 2 minutes (that’s not an exaggeration). I could just be walking and the game crashes. These bugs need to be addressed. We shouldn’t have to wait for weeks at a time just to be able to play a game that we’ve spent a lot of money on.
Xbox Series S
I know other people have already shouted this from the rooftops but the crashes are ridiculous 😭 I need maybe 5 minutes of consistent gameplay to finish my dreamsnap. I have been sitting here for a half hour attempting to take a picture & I can’t even do that because the game keeps crashing within 2 minutes of me loading in.
Xbox one S, so I just unlocked the forgotten lands I believe the name is, but every time it does the cutscene to show it, it glitches and then crashes and throws me to the home page. So then I have to reload the game again and every single time I try, it crashes. The farthest I’ve gotten is through the cutscene and then it shows me I front of my house but crashes seconds later. I’ve tried restarting my Xbox a few times, I’ve let it cool down thinking it was too hot, I’ve uninstalled and reinstalled and that didn’t work either. I just want some ginger 🥲🥲
Platform: Xbox series S ,
Game kicked me out when i was decorating for the dreamsnap. Now i can start all over again. 😤 always trouble with replacing the pillars.
Xbox series S. I’ve tried being patient as you’ve announced you’re aware you broke your game with the last update but this is absolutely ridiculous. I bought the deluxe edition so not playing via gamepass. The game crashes at least every 10mins. I took days to get the ‘spend 20mins with…’ character done for the current path. I cannot work on the current path or parkfest as it’s impossible. I’ve played this since the beginning. The product was good so I bought it. Then it went downhill and no longer works. It is ridiculous to have to spend a couple minutes rebooting every 5 -10 mins to then log back in and redo everything that was just lost when the game crashed. I love this game and have done every even and dreamsnap but it has become an exercise in futility and is now simply causing major anxiety rather than helping relieve it. You really owe this community better. We’ve been waiting all month for resolution while events we can’t complete tick away. Please help us and fix this game.
Platform: Xbox One S (Game Pass)
Issue: I was in Daisy's Boutique and I opened up the game guide. After closing it, the game froze momentarily then crashed.
Xbox series s
The crashing is getting worse. Just now it crashed before it even started.
Xbox S series s
The game still crash, i can't even play, and now with the buttons i am dissapointed that i cant make all the popcorn bunkers because the game crashes, and i buy the starpath for nothing because i cant play.
Xbox one series x Issue - Game crashes every single time I back out of in game quest menu or try using fast travel to go between Valley and Isle. Also occasionally crashes when backing out of Goofy and Kristoff's stalls.
Xbox series s
Can’t buy items from Scrooge. Keeps giving me the cupcake quest convo but never registers that I started the quest and won’t let me buy from him.
X box one s - not been able to play for weeks now, logging into the game only to have it freezes, go to move or do something in the game and it just crashes - making the game unplayable please fix this asap! I cannot participate in dreamsnaps because of this ongoing issues
Xbox series s: can’t go to eternity ilse or realms with map or with well. Nothing works.
Xbox Series S
My game keeps freezing on me and then won't let me do anything and also it's keeps freezing before it completely quits the game on me and it's getting super annoying
Xbox Series S - Crashes on OG valley when trying to do anything (especially going in and out of menus/buildings). Crashes/freezes 100% of the time when travelling from inside the castle into OG valley (not Rift). Literally unplayable for a month now. Please fix this and mos def up the transparency/comms on the issue. My Xbox store review is a warning to potential buyers at this point.
Platform (Be sure to include new gen or old gen xbox): PC (GamePass)
Issue: Crashing game and sometimes whole PC in unexpected times
tired of posting in here. xbox s. crash in 3 minutes. i'm done logging on
Platform xbox S
purchased. My system still crashing every 5 to 15 mins. I went on trello they are showing this issued was fixed on May 13 2024. I'm questioning if gameloft is even trying to fix this issue.
I’ve posted in here several times since the update. It’s been weeks with no update on when we get fixes. Game crashes every 1-3 minutes. Can’t walk, talk to characters, dig, fish, travel, walk in or out of places, time end etc. without game crashing. I can’t even go to my menu to save my game anymore because it’ll crash while I’m trying to get to the save button. This is so frustrating. I’ve spent so much time and money on this game for it not to even be playable.
Xbox Series S - Gameloft gave me the standard laundry list of Xbox troubleshooting to do, so I felt it necessary to post again after doing it (for the 20th time): It didn't help. Game still crashes every 5 minutes. Time to make the warning in my Xbox store review of the game even more stern. Unbelievable.
Please fix this game. It crashes on me every minute now !
Xbox series S, game pass.
It just crashes constantly. Every five minutes at least. So frustrating. I can't even finish the current starpath.
Xbox Series S - Gamepass: I've been trying to play and finish the star path but the game constantly freezes mostly when I'm in the map i click on a char to track them and it freezes. It's making it really hard to finish these quest, not to mention the low spawn of items for the quest.
This is so frustrating. It’s been a month since the update and I can’t play at all now. I login, and it crashes within 30 seconds every time. I can’t do anything. I’m done with this game for now. There’s no point in playing, and it’s so much more frustrating because I’ve spent SOO much time and money on this game.
Platform: Xbox X
The crashes are getting much worse somehow. Used to be every 50 minutes or so. It's now down to like 15 or 5 sometimes back to back. I'll reload the game just so it'll crash 2 seconds later.
No picture because nothing to show when it won't stay open...
Side note... I love this game. It got me out of a big depression spell. I've been pretty good since finding this game. I know others are feeling similar ways. These crashes feel like losing a friend. I need this game to go back to not crashing. I've noticed it's more often in multiplayer.
I'd gladly sacrifice the new tool functionality in multiplayer to not crash like this. Please please help.
Xbox series S
Crashes several times in a gaming session. Upwards of 10-20 until I finally just give up and get off. We love this game and just want to be able to play
XBOX SERIES S
GAME HAS CRASHED ONCE AGAIN FOR NO SPECIFIC REASON. Yesterday crashed when I entered the Mines and today it crashed when I was going to teleport from the Frosted Heights to the Forgotten Lands. Does this too often!!! I feel like this has put me behind a lot on the festivities for the star path. It's really discouraging. Devs should extend the festival events. This is truly ridiculous, your game isn't 100% playable and it's been out for over a year.
XBox S. Mine also crashes about every 5 to 6 minutes. I have been patiently waiting but a month is a bit ridiculous to not eb able to play a game. I was not able to complete any of the Disney Parks quest and never came close to finish my Star Path.
Please remember to keep the channel on-topic - this thread is solely for reporting bugs and issues. Please take any discussion regarding the game to the relevant channels, such as #spoiler-chat or #no-spoiler-chat.
It's been over a month now that the game has been crashing every 5 minutes. It just becomes ridiculous. I'm giving up…
At this point, it looks like they don’t care about fixing this game for us. It’s been over a month with no communication about any patches. It’s unplayable, I can’t play for more than 30 seconds, and that’s not an exaggeration. At first it was every 5-10 minutes and now it’s gone down to 30 seconds. I can’t do anything and this game isn’t worth my time, money, or effort anymore.
Platform: Series X, and PC (Xbox Ultimate GP)
Crashing every 2 to 3 minutes. I've troubleshot on both, I'm trying Steam side. I'm expecting a game crash
EDITTED:
On the Steam side (PC), still crashing within moments.
Please advise when there will be a fix for Xbox S gamepass ultimate players? I crashed 7 or 8 times in 15 minutes!
Still crashing on Xbox S game pass, praying this new update fixes all the bugs. But if not I think at this point I will be deleting. Just unplayable. Haven't managed to do anything for over a month now. Daisy's shop and quest lay untouched. Couldn't complete any of the buttons quest and the measly 500 moonstone compensation is laughable.
Furniture has been disappearing for about a month now, i cant even take my dreamsnaps because of the bug and its getting infuriating
This thread is for specific bug reports only. Game feedback is welcome in the relevant thread under #1102660976983150712
i unlocked the lost biome the one near scar… and my game won’t even open and it keeps crashing… help?
Xbox series X:
Crashed twice within 20 min. of gameplay on game pass. Couldn't take final picture of dream snap when it crashed 😦.
Xbox series s
Logged in, opened menu, navigated to event tab to check the dream snap requirements, game froze. Nothing responds, can still hear raining and music in background but have to hard close game from Xbox menu. Was playing for about 30 seconds. Literally turn on game and try almost everyday but quit upon first crash which is never more than 5 mins. This was shortest yet.
X Box One
Purchased
Crashes when switching from eternity isle to dreamlight valley and when exiting buildings.
Since update 10 the game crashes every two minutes. Impossible to play. This is ridiculous and unacceptable in my opinion. Gameloft turns a deaf ear and kicks in. I give up, I don't play anymore
I seem to be having a crashing issue. Playing on XSX. The game is Crashing and sending me back to the Dashboard shortly after I load into the game. Its almost unplayable at this point.
I have crashing issues on Xbox Series X and on Xbox One.
Crashes and sends me back to the Dashboard