#Update 9 - DreamSnaps Issues
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Platform: Switch
Issue: No reward from festival of hearts dreamsnap. Restarting the game many times. Event page says "processing".
EDIT: Came back after hours and got my reward without doing anything.
Platform: PS4
Issue: No Festival of Hearts Reward. Menu says processing??
Platform: xbox pc
Issue: no rewards from the festival of hearts
platform: switch Issue: no rewards for last weeks dreamsnap
Platform: xbox series S. No rewards from the Festival of Hearts. First time ever this has happened to me since it first started. 'Rewarding' page says Processing. I have proof of my entry as I took a screenshot after submitting. Update My rewards have now come through the mail. Thank you 
Still processing rewards from festival of hearts 🥺 on switch
Haven’t gotten my Dreamsnap rewards from this challenge and it just says Processing 😣 Platform: Steam
Platform: Switch
Unable to vote on Dreamsnaps - displays an error message when trying to vote on last week's entries
Platform: Steam Dreamsnap for festival of hearts reward is missing. Shows Processing
Platform: Steam
Issue: Festoval of hearts rewards missing and no mail.
Platform: Steam
Issue: Festival of hearts rewards missing and no mail.
shows processing
Still haven’t received my dream snap rewards 😩
Platform: Steam, Issue: No reward for last weeks dreamsnaps
No dreamsnaps results for my switch or my steam deck accounts.
Platform:Xbox series x
Issue:no rewards for festival of hearts dreamsnaps
Platform: Steam
Issue: says that no dreamsnap submitted but I know that I submitted one
Platform: Steam
Issue: Also still no rewards for Dreamsnaps. Restarting does not help.
I'llafter several restarts of my devices I have my results now. But it too 3 restarts on switch and 4 on my steam deck.
I didn't get a reward for the last challenge? the new screen says processing
Platform: PS5
issue: like others, no rewards for festival of hearts challenge. Multiple restarts have not resolved. This was now resolved after a acouple hours of wait
Platform: Switch
Issue: Did not receive any Dreamsnaps rewards last week despite submitting an entry, and this week it says “Processing”
Platform: Switch
Issue: Two Switch Consoles- 10 players didn't receive any Dreamsnaps Rewards. All are still processing. Why did you move the results in the Event Tab?
Switch:
Issue: Still haven't received my reward but my mailbox does say I have mail. My other sections indicate I'm online but my mailbox says otherwise and won't let me highlight the section to connect.
Platform-PS4
Did not receive dreamsnap rewards for festival of hearts.
Platform: PS5
Issue: This morning, game said "processing" under Dreamsnaps for the festival of hearts. Figured I'd wait a bit and then check my mailbox later. When I came back this evening and checked my mail, I had a message that indicated I had already claimed my rewards for that challenge, but I can't find where I have received anything. My moonstone total seems to be the same, and I don't see any new clothes or items, other than those I got some other way, for example purchasing from Scrooge or from quests.
Platform: PC
Issue: Unable to vote on Dreamsnaps. After clicking "Vote now" the loading icon appears for about a minute then closes back to the general Voting landing screen. This has happened to me in the past but has usually resolved itself by the following day, however this time it has been happening all day, every day since the weekly DreamSnaps update on Wednesday, February 21 (causing me to miss out on that week's voting rewards entirely) and now I'm also unable to complete the Star Path duty to vote on DreamSnaps due to this.
Platform: PC/Steam
Issue: Still can't submit a photo due to this error, tried all the known "fixes"
Screenshot/Video:
Platform: PS5 Issue: Did not receive rewards for Festival of Hearts. Says “No Submission,” which is not correct.
Platform: PC
Issue: Submitted dreamsnap several times now, but it still says “No Submission” for Minnie Mouse’s Festival or Hearts in the menu.
Platform: PC through Xbox Gamepass
Issue: Still processing reward for Festival of Hearts. Have restarted both the game and my computer many times, and waited patiently. Now there is 17 hours left and still nothing. No indication of it at all in the mailbox.
Platform: Switch : Nothing in mail today anyone having issues getting their results? nothing in mailbox after 9 AM today for last weeks dreamsnap
Platform: Steam
Issue: Something is broken with the Dreamsnaps filters. They don't seem to filter at all or not the correct items, and when you click on one, it duplicates the button
the filter list is completely bugged the only one you can click on is in the first pic the highlighted it brings up the entire clothes filter then if you click on that go back it duplicates that list
Platform: PC
Issue: No Rewards
Screenshot/Video: I haven't gotten any reward or even mail since minnie's dreamsnap. I have submitted but I have gotten nothing. I even check and double check my submission through out the week to make sure I submitted and still there is nothing in my mail.
Just gonna reply to this, because same.
Dreamsnaps have been wonky for at least 2 weeks now.
I am on switch, with the same issue of missing rewards.
Platform: PC (Steam)
Issue: DreamSnaps category in wardrobe keeps multiplying... It keeps getting worse and my entire screen is now the DreamSnaps buttons 😦
Platform: Xbox Series X/S; Issue: DreamSnaps for Savanna Style showing as "processing" I have logged off and back on several times and within several hours. Still showing the processing.
On Switch, did not receive my Dreamsnap’s results. Screen says, 'processing'. How long will this state last?
Platform: Steam/PC
Issue: Well I think the video says it all lol
Platform: Switch
Issues: Same as others, Dreamsnap category keeps multiplying in wardrobe menu AND no results mail for last week's Lion King challenge even though I absolutely participated
EDIT: The Dreamsnap reward was in my mailbox! There was just no "new mail" icon above the box. Still having the issue with the Wardrobe menu though!
Platform: xbox
Issue: Can't vote on dreamsnaps on my or my sons accounts.
It acts like it's loading until it times out. Won't let us back out of the loading either. We've tried backing out and reloading game several times.
Platform: PS5
Issue: duplicate DreamSnap tabs (can we please just revert to the old DreamSnap filter switch? I liked it better when I could choose for each category rather than everything all at once.)
Screenshot/Video:
Platform: Switch
Same as others- duplicate DreamSnap tabs.
Platform: PC, Steam
same issue as above
platform pc/steam same issue as above
Platform: PC (Steam)
Issue: Doesn't show my current DreamSnaps submisson. Pressing 'C' to check submission does nothing at all, even though I know for sure I submitted a picture and it said I submitted it successfully... I don't use ToM and it had way more than the minimum tags, so those things can't have interfered... (And I believe the option 'Check Submission' only appears once you have submitted something)
Platform: PC Issue: Savanah Style reward page says No Submission. Not only did I submit, I did once and then made a second, better entry.
Platform: Nintendo Switch
Issue: same issue as above with tons of dreamsnap icons popping up whenever I change my outfit
Screenshot/Video:
Platform: PC
Issue: Can't vote on dreamsnaps. The screen will act like its loading for a long time, then stops trying and never pulls up dreamsnaps. It will not allow you to back out of the long loading time, you have to wait for it to finish trying to load. This can take several minutes at times (I am currently on minute five while typing this up!) update- its still endlessly loading, I had to force quit the game
Platform : PC
Issue : When I try to submit my dreamsnap, I get the touch of magic issue and it won't allow me to submit the picture. I have removed every single touch of magic item in my entire valley.
I also have the same problem on top of when I have a quest to dress up a certain way or use certain items it does not show the blue star tab for the person giving it because the of duplicates.
Platform: PS5
Issue: No Dreamsnap Rewards since Update 9. I always submit and always vote, but it always says “No Submission” when the week is over.
Platform: ps5
Issue: keeps freezing multiple times when in camera mode escaping after taking a picture
Platform: Xbox Gamepass
Issue: No dream snaps rewards again. Seems to be a very ongoing problem.
**Platform: **PC
Issue: No Dreamsnaps reward as well for the "Villaninous Lair", it says its Processing?
Screenshot/Video:
Platform: PC/Steam
Issue: No dreamsnaps rewards again. "Processing" ... 😦
Platform : PS4
No dreamsnaps rewards. That’s sucks because I’m so proud of my dreamsnaps lately ):
Platform: Switch
No dreamsnap rewards and says processing
Platform: PC
Issue: Current DreamSnaps Challenge issue with tags: I was playing around with different angles and different placement of items and I noticed that when I am zoomed out to get items in the photo, I have less items tagged than when I'm zoomed in. Photos for reference, I'm literally in the same exact position and angle, just one is more zoomed in than the other. I don't understand why the zoomed in one has more tags when there are less items in the photo than the zoomed out one, in which the zoomed out one should encompass everything in the zoomed in one.
Screenshot:
Platform: Switch
No dreamsnaps rewards
Platform : PC - Issue : Dreamsnaps Challenge reward - stuck on processing.
This might not necessarily be a Dreamsnaps issue but some Dreamsnap Pics have dolouge in them for some reason(noticed this when voting today)
Platform: Switch
Same issue as above
Platform: Switch
Can't vote for Dreamsnaps since the last update
Here's another example saw this when I was voting just a couple of minutes ago
Platform: Switch
Issue: ever since the most recent update, I Have to restart game on Wednesdays to collect DreamSnap rewards. It doesn’t appear when I log on the first time.
Platform: Nintendo switch - also having this issue today 🥲
Platform: Steam PC
Issue: when I press the blue Dreamsnap closet button , it shows more and more of it but they don't work
only one works
(it also multiples, when I just open the closet...)
Platform: PC (Xbox Game Pass)
Issue: Dreamsnaps Filter overload in wardrobe menu.
last wk and this wk i have no new dreamsnap challenge. last wk i had the build a fair challenge that i finished last yr so all items were greyed our. this wk it is the chill summer outfit challenge where again everything is greyed out.as shown in pic.
i saw a quick glimplse on my phone that someone replied to this or sent me a message but when i opened the app both on comp and phone i do not see it.. am i lost or just not seeing things
Hey👋🏽 is anyone having the issue of not being able to upload a dreamsnap due to a touch of magic item? I'm not using any touch of magic items and it will not let me submit a photo
Platform: PC
I've not received any rewards for the past 4 Dreamsnaps I've participated in. My last reward might be from November, and I keep checking my mailbox and recently I've participated in every Dreamsnap event.
Platform: Xbox One
Issue: DreamSnaps Request Glitching.
Every time I open any clothing or furniture category the DreamSnaps Request option tab will duplicate
Screenshot/Video:
platform: PC Issue: no dreamsnap rewards for last week. have logged out and checked all player houses with mailbox
Hi - I did not receive my dreamsnaps reward for last week. I tried logging out and coming back several times but it never appeared in my mailbox.
Platform: PS5
still awaiting dreamsnaps rewards for fur feathers scales. It says processing and that the reward period ends in 3 days.
Platform: windows 11 home Issue: two weeks in a row not getting any moonstone but have submitted for both weeks - Just after posting this I finally got the fur and feathers reward but nothing for the previous on.
Platform: PC
Issue: dreamsnap duplicate symbol in wardrobe
Platform: switch
On week two of not receiving any moonstones for dreamsnaps. I triple checked to make my pictures were actually submitted properly. The last time I got a dreamsnaps reward (when I actually did receive one) the reward was delayed, and took a while for it to appear in my mailbox. I was hoping that was the case for the more recent ones, but nothing has appeared so far.
Platform: PS5. Issue: Missing reward for the Fur, Feathers, Scales (companion) challenge and I know I submitted a photo. I was gone for a week so I didn’t get to check my game last week. Did I miss something? Was my submission gone? Is there a way to go back and make sure I submitted something. Thanks.
Platform: Mac OS
Issue: I submitted a dreamsnap for the previous week for the DIY Theme Park. It is saying I have no submission submitted. I decorated, took my photo and submitted it so I’m not sure why it’s saying this? I spent a lot of time of that dreamsnap making sure I had the angles I wanted and even worked on getting various characters in the shot.
Platform. Xbox issue. I haven’t been able to vote at all for dreamsnaps. And I let it keep trying to load & it just closes its self. Video
Platform: PC/Windows 10
issue: says processing and there's no rewards in my mailbox. Before the update, this didn't happen.
why is this happening every week now?
Platform: PC/Windows 10 (Steam)
Issue: Attempted to take photo which met criteria for DreamSnap, however the "saving" icon remained longer than normal and finally this error message appeared.
Personal Opinion: My photo was so good it broke the game. In the future I will endeavor to take worse photos and/or try to look less adorable to avoid causing the game to break. Please include additional lines of code (more 1's and 0's, I assume) to support higher levels of adorableness in the future. Thank you.
platform: switch
i been haven’t received my reward yet still says it processing i never had issue with it before this is first time.
I’m not even sure what category this one goes under.
Platform: Switch
Issue: Every week since update 9, I can’t get Dreamsnaps results in my inbox without restarting. I start the game, there’s no result/mail, and I have to restart. It’s not a console issue. There are two Switches in our home and it’s the same way for both accounts/players.
Platform: PS4
I haven’t received my dreamsnaps rewards for the last challenge(theme park) it says “processing” when viewing the rewarding page
Platform: Switch
Issue: Didn't received my reward for last weeks DIY Theme Park, decor challenge. Still on Processing.
Yesterday i thought maybe there was a delay... but today Thursday 12:35, still nothing.
Second photo a screenshot i made that my picture for the DIY Theme Park challenge was submitted correctly.
Platform: PC / Steam.
Issue: Missing reward for the Fur, Feathers, Scales (companion) challenge. But I got my reward for the theme park submission.
I got a extra wide picture when I was voting in Dreamsnaps today(I think it's a glitch with how the picture looks on my end I don't think this is actually how it looks for everyone)
Platform: Steam (laptop)
Issue: I can't vote in dreamsnaps and haven't been able to for months, I have reported the issue before but it has not been fixed after several updates. I have verfied my files and even uninstalled and reinstalled the game and it has not been fixed by doing either of these things. Sometimes if I click on the vote button a lot it will go through, but most of the time i just click and click and nothing happens. I can still interact with the other buttons, ie report or enlarge the picture.
Platform: Switch
Not sure if this is the right place, but I was trying to access DreamSnaps but on the “event” tab it keeps saying there are no current events and isn’t showing anything at all? It’s been like this since yesterday afternoon
platform: steam Issue: I can't vote. I click vote now, it loads for a minute and then goes back to the main screen. I couldnt vote for the last dreamsnaps and now i cant vote for this one
Platform: pc
Issue: Dreamsnap tags don’t work properly.
Screenshot/Video:
Platform: switch
Issue: not getting rewards from dreamsnap submissions at all. Twice now this has happened.
Platform: Switch
Issue: I have all required items in my dreamsnap & it is not recognizing.
Screenshot enclosed.
Platform: Steam/Windows
Issue 1: Can't submit a photo because apparently my image has Touch of Magic items in it. What is the Touch of Magic item in these pictures??
Screenshots:
Try clicking on the photo not the vote button. I couldn't vote either, clicked on the photo instead of the vote button accidentally, and it worked.
Platform Switch
Issue Cannot submit photo. Getting touch of magic error. I’ve never made tom furniture. Not wearing tom clothes.
platform: ps5
issue: despite being tagged and showing up under the dreamsnaps filter, wallpaper and flooring do not count for the tagged item count
Platform: PC Issue: Every time I try to submit Dreamsnaps for the current Moana theme it says there is a Touch of Magic item and cant be submitted. I have triple checked and there are no TOM items. I also did not receive a reward for last week's dreamsnap
On Switch. Has anyone else had this issue? No matter how many items my son adds to his DreamSnap that meet the requirements, it always says 0 items. This has been an issue all week for him. It's working fine on my profile and I was able to submit. He has like 10 items that should meet at least one of the tags.
Please remember that these threads are for bug reports only. If you would like to talk to another member, please tag them in the chat channels #no-spoiler-chat #spoiler-chat or #dreamlight-help if you need assistance. Thank you 
This Dreamsnap glitch is happening again where one picture is much wider than the other picture
Platform: Switch
Issue: no matter how many “delicate” items on, it always says I have zero when I try to submit the photo
Screenshot/Video:
Platform: PS5
Issue: trying to submit a Dreamsnap for the Moana theme and it keeps saying it can't do to a Touch of Magic, and I'm checked everything.
Platform : switch
Anyone else having issues with the dreamsnap this week?
I'm getting mad about it. I've put out all the required items it wants and more, and every time I go to submit, it's only counting 2 out of 5 items. I've tried taking the picture from different angles and even added MORE stuff and it still won't work. I even just threw all the items smashed together and it still is only registering 2. And yes I am doing 5 different items. I've tried everything and still nothing works
Yes I am too!
Platform: PC
I have all the items plus some and it still only counts 1of4 and 0of5...I can't submit my dreamsnap this week
Platform: Nintendo Switch
I often cannot claim my DreamSnap rewards because of he mailbox says I’m offline even though the shop and event tab says I’m online
platform: pc
noticing ive been submitting my dreamsnaps, says it was submitted but then i can never look at my submission and then i dont receive mail the next week
Here's another example of the "bug" that is happening when voting for Moana's Village Dreamsnap
Xbox X
My rewards from last week are still processing and it ends tomorrow. Has been like it for a few days.
No rewards from the Moana dreamsnap, the reward page just says reward processing, I've left it for a few hours and restarted the game but still just says processing, on switch 🙁
Platform: PS5
Issue: doing the current floral scene and the items which are classed as wondrous and elegant are registering as being there when I try to submit the photo. You can see in the picture it was 1 item. But ALL the items in view are filtered in one or both of those areas. HELP!
Screenshot/Video:
Platform: PC / Epic Games
Issue: I cannot upload the dreamsnaps of this week because the game doesnt recognise the items I placed 😦
I tried different times and items
I found a very strange Dreamsnap this is definitely a bug/glitch since none of the other Dreamsnaps look like this
Platform: Nintendo Switch
Issue: No rewards/mail in inbox with the rewards of the previous dreamsnaps (in my case Moana's Village). Usually I get the results within at least a few hours (usually it's very quick), but so far nothing appeared. The 'Rewarding' page just says Processing, so I'm wondering if this might be an issue/bug (I see at least another one here with the same issue).
I have no idea if this is a bug or not but someone uploaded a memory as a Dreamsnap somehow(it is pretty cool though)
Platform:Nintendo Switch
Issue: Game not recognizing Elegant/wondrous tags in current floral dreamsnaps. I’ve tried multiple items in these categories and nothing works
Screenshot/Video:
Computer through Microsoft
Dreamsnaps rewards don't show until after I quit and restart the game
Steam Deck I can’t vote, I click on vote the spinning star spins for about a minute then just goes back to the DS screen, I have been trying since Wednesday.