[ARCHIVED] Update 8 - Connectivity Issues | Disney Dreamlight Valley | Page 1

sinful gull Dec 4, 2023, 2:37 PM

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Please post here if you're having connectivity-related issues.

Use the format below:

Issue:
Screenshot/Video:```

sinful gull Dec 4, 2023, 2:37 PM

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sinful gull **Please post here if you're having connectivity-related issues.** **Use the fo...

limpid pawn Dec 5, 2023, 5:04 PM

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Platform: Steam/Pc
Issue: Cannot connect to online. Game doesnt let me login. No cloud saves and everything.

lilac basin Dec 5, 2023, 5:22 PM

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Platform: Epic/Pc
Issue: Black loading screen with progress bar online. Game doesnt let me login

crisp seal Dec 5, 2023, 5:22 PM

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Platform: Steam/PC
Issue: Online connection keeps dropping, will not let me get my goodies from the mailbox and just disconnects and says try again later

scenic anvil Dec 5, 2023, 5:24 PM

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Platform: switch
Issue: can't load the game

acoustic shoal Dec 5, 2023, 5:27 PM

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Platform: Steam/PC
Issue: Online connection keeps dropping, will not let me claim items from the mailbox and unable to turn in Star Path tasks. says try again later, but nothing changes

gaunt sky Dec 5, 2023, 5:28 PM

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I can’t collect my mail

hollow solstice Dec 5, 2023, 5:34 PM

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Platform pc/steam
I STILL cannot get onto the online services unless I use my mobile data or vpn. I’ve had this issue for months now.

sinful gull Dec 5, 2023, 6:02 PM

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Plataform: Steam, PC
Issue: Game not load , I have Internet with other programs. Say it can not conect to the cloud

wide kraken Dec 5, 2023, 9:39 PM

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Issue: will not go past the DDV start screen loading! I have asked in help multiple times with no help at all.
Screenshot/Video:```

olive chasm Dec 5, 2023, 9:42 PM

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Platform: Epic/PC
Issues: Cannot log in to retrieve cloud save.

noble drift Dec 6, 2023, 12:04 AM

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Platform: Xbox S
Issue: Cannot connect to online services. I can't log in to the game in online mode (since September update). Only way around it is to use my phone hotspot and my mobile data :/

mental stirrup Dec 6, 2023, 3:00 AM

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Platform: Steam/PC
Issue: Online connection keeps dropping, I can't claim Star Path items. Reconnecting doesn't change anything.

crystal lake Dec 6, 2023, 3:07 AM

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Platform: Apple Arcade
Issue: App store claims it works on iPad Air 3rd Generation. My settings say I have the iPad Air 3rd Generation. The game itself says it is Not compatible. iPad is 100% up to date. Either there is a bug or the app store needs to be updated to say it isn't playable.

heavy tendon Dec 6, 2023, 3:13 AM

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Platform: Playstation 4
Issue: Can't get past the press any button to start screen. I closed it, started again, closed it, restarted the Playstation, and deleted the game and re-downloaded it

keen nebula Dec 6, 2023, 5:09 AM

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Platform: (Gamepass) Xbox old gen and Xbox S
Issues: Cannot connect online services even through cloud gaming option on xbox s

uncut grotto Dec 6, 2023, 5:44 AM

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Platform: Xbox/PC
Issue: game is super glitchy. Can’t move around the map at all. Didn’t have this problem last month (last time I played) or any time before that.

sinful socket Dec 6, 2023, 6:27 AM

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Platform: Steam/PC
Issue:STILL cannot connect to the internet ingame ( Even bought a new computer and it STILL doesn't work)

white lagoon Dec 6, 2023, 8:10 AM

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Platform: Steam/PC
Issue: Online Services Unavailable. Cannot load game online, only offline.

tardy marten Dec 6, 2023, 1:28 PM

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Platform: switch Issue:saying pocket is full It is saying my pocket is full but there are three empty stops on.

hollow rivet Dec 6, 2023, 3:45 PM

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Platform: Steam
Issue: Can't pull my old save at all due to connection issues, gives the same error regardless of whether it logs in straight away or if I try and manually log in. It says to wait a few minutes but I've tried multiple times across multiple hours and still nothing, rendering me completely unable to play.

sinful socket Dec 6, 2023, 9:37 PM

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SO I finally found a way arround the connection issues on pc. I got Norton Premium which came with a VPN and enabling the VPN seems to make the issue stop. Still SUPER ticked off that I missed out on the entirety of the last update and wish I could get some kind of compensation considering it took me finding a solution to the issue myself just to be able to play and I missed out on all the things added on the last star path as well as all the seasonal items.

olive seal Dec 7, 2023, 12:16 AM

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Platform: xobox gamepass pc
.Unable to connect or use multiplayer
. Crashing
. Can not open game

pastel bay Dec 7, 2023, 1:49 AM

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Platform: Xbox/PC
Issue: Getting initialization error (#6)

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sturdy gyro Dec 7, 2023, 2:00 AM

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Xbox game pass PC
I went on my Xbox, force saved to the cloud, and am still getting this message 🥺

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wide kraken Dec 7, 2023, 2:36 AM

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Issue: Found a work around for my 1st issue now I'm having the "Game Initialization Error (#6)" problem
Screenshot/Video:```

swift gulch Dec 7, 2023, 2:41 AM

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Issue: error #5
Screenshot/Video:```

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pastel bay Dec 7, 2023, 2:52 AM

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sturdy gyro Xbox game pass PC I went on my Xbox, force saved to the cloud, and am still gett...

Same here... 😢

spark ibex Dec 7, 2023, 3:20 AM

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Platform: PC / Xbox
Issue: Online Services Unavailable.

thorn grail Dec 7, 2023, 8:17 AM

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Platform: PC/Steam
Issue: This has been going on for over a month. Won't connect to internet despite it being perfectly fine. Verifying file integrity via steam doesn't fix it. The wired connection "fix" doesn't either because that's what I have. The workaround that worked for me was disconnecting my ethernet and using a hotspot. After it launches I can turn off my hotspot and plug my ethernet in until the next session. Launching with a VPN also works for me. It's unacceptable that they launched the game like this.

wet dirge Dec 7, 2023, 1:44 PM

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Platform : steam i haven't connectivity to the internet in two month plz fix it i want play my DLC

random ridge Dec 7, 2023, 6:05 PM

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Platform: Xbox
Issue: Cloud save Conflict Error#5
I've followed the steps online, I've uninstalled and reinstalled it. Connected it to my phone and force saved on the switch then connected my Xbox to my phone and tried to load it and still nothing. Try it on wifi, still nothing.

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potent turtle Dec 7, 2023, 6:40 PM

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Platform: PC/GamePass
Issue: Online Services Unavailable. This has been going on since September. I haven't been able to play the Beauty and Beast update. I missed the last Star Path entirely. There is no point in buying the DLC when I can't play the base game. I bought the $80 version of the game less than a month before it became unplayable. And before that, for the entire year I didn't have access to the Premium Store. This game is a waste of money. GameLoft couldn't care less about the players. Which makes no sense when they are literally losing money because the game is so broken that a portion of their potential player base can't even play the game to spend the money!

waxen meteor Dec 7, 2023, 9:19 PM

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Platform: PC/GamePass
Issue: Cloud save Conflict Error#5

I cannot log into the game at all on PC anymore. I own the DLC on both the Switch and Gamepass/PC. (founders packs, DLC, whole 9) I've not been able to access my cloud save on PC since I got the DLC for the switch. Switch is showing at sucessfully updated to cloud, even when I go in the backround app settings. cloud save is current. I also can't play on the Xbox either. The cloud save gives me the same Colfict Error #5

vital turret Dec 7, 2023, 11:11 PM

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Platform: PC/XBOX APP
Issue: Cloud save Conflict Error#5

fleet flare Dec 9, 2023, 2:05 AM

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Platform: Steam/PC
Issue: Can't log into game "Game Initialization Error #4"

ember sun Dec 9, 2023, 2:39 AM

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Platform: Pc/Xbox app
Issue: Error 5 code. I tried logging off and logging back in and it didnt work

wary hull Dec 9, 2023, 5:11 PM

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Platform: Nintendo Switch
Issue: Game Initialization error #6

Screenshot/Video:

rustic hatch Dec 9, 2023, 8:33 PM

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Same issue as above. I’ve uninstalled and reinstalled. I know it’s connected to my internet. Etc.

mellow hemlock Dec 10, 2023, 3:06 AM

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Platform: pc/steam
Issue: Saying online service unavailble and cannot connect to the internet, conection is fine, was last on 3 hours ago with no issues. Dont know whats going on now.

pliant locust Dec 10, 2023, 2:26 PM

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Platform: PS5
Issue: Can't load game

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opaque tangle Dec 10, 2023, 4:10 PM

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Platform: PC Steam
Issue: "Unable to connect to online services." This issue has been going on for MONTHS. And is still not fixed!!! This is ridiculous!! Support is useless, they just tell you to use VPN or connect to mobile data. We shouldnt have to pay for VPN to play this. FIX this issue already!! This game is getting more and more frustrating!!

slim canopy Dec 11, 2023, 9:58 PM

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Platform: switch
Issue: "Unable to connect to online services." Can't cloud save or open mail box.

ionic coyote Dec 12, 2023, 9:57 AM

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platform PS5
Issue I can't get stuff from my mailbox and I need the stuff from my mailbox

dreamy schooner Dec 12, 2023, 6:10 PM

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I've also been unable to access the online services for the last 3 days via Xbox and PC

magic bane Dec 12, 2023, 6:21 PM

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platform: Mac OS
issue: accidentally delinked my account and cannot get back into my account

zenith sphinx Dec 12, 2023, 8:01 PM

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Platform: Xbox series X
Issue; can’t connect online either, just started about an hour ago

main orchid Dec 12, 2023, 11:18 PM

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Platform: XBOX series X/S
Issue: haven’t been able to connect since September which is necessary to play Rift in Time.

scenic nebula Dec 13, 2023, 12:45 AM

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Platform: Switch
Issue: Internet connection tested and confirmed on switch but DDV will not connect to the internet/server. Unable to submit my dreamsnap. 😢

earnest knot Dec 13, 2023, 2:48 PM

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opaque tangle Platform: PC Steam Issue: "Unable to connect to online services." This issue has...

Mine won't even work on mobile data! I can't believe I have to download my VPN again. I uninstalled it yesterday bc I thought it was finally fixed.

limpid pawn Dec 13, 2023, 4:07 PM

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earnest knot Mine won't even work on mobile data! I can't believe I have to download my VPN ...

For me it doesn't even work with a VPN and I have no clue why.. Dx I hope they will somehow fix this connection issue soon enough for us

hollow rivet Dec 13, 2023, 4:45 PM

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I managed to solve the issue on PC using the cmd change mtu option here #dreamlight-help message. Really ridiculous issue though. I shouldn't have to change my internet settings like that for just one game.

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earnest knot Dec 13, 2023, 5:56 PM

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hollow rivet I managed to solve the issue on PC using the cmd change mtu option here https://...

I tried that before, and I couldn't change the mtu. I have to use a VPN, and I think that's the reason I can't use multi-player!

hollow rivet Dec 13, 2023, 6:01 PM

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earnest knot I tried that before, and I couldn't change the mtu. I have to use a VPN, and I t...

On pc? What did it say? I don't see why it shouldn't work for most ppl. Just doesn't help for console users since I'm not sure you can change the setting on those

red sage Dec 14, 2023, 1:41 AM

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platform: PC/ Steam App
Issue: "No Internet connection" error

This is ridiculous. My VPN has to be on in order for the game to connect to online mode. Absolutely no other game I play has this issue. So I imagine once I hit my VPN usage limit I will be unable to play again.

sinful cloud Dec 14, 2023, 2:05 AM

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Platform: Switch
Issue: Cannot connect to premium shop

Photo:

smoky jewel Dec 14, 2023, 2:12 AM

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Platform: Switch
Issue: Can't connect to online services
Screenshot:

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ember mango Dec 14, 2023, 6:13 AM

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Platform: X-Box Game Pass / Laptop
Issue: Game Initialization Error (#6), I´ve already installed and un-installed the game, logged out and logged back in, changed wi-fi´s and it still won´t let me play the game.
Screenshot:

pliant locust Dec 14, 2023, 1:46 PM

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Still unable to play, even with the new update. Playing on PS5.

heady field Dec 14, 2023, 2:46 PM

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Platform: Switch and XBOX
Issue: Online Services Unavailable

torpid trail Dec 14, 2023, 4:11 PM

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Platform: Switch
Issue: Its not letting me connecting online services due to this issue! Need to be fixed ASAP!

chilly haven Dec 14, 2023, 4:41 PM

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Platform: Steam (Windows)
Issue: Online Services Unavailable

wanton elk Dec 14, 2023, 5:00 PM

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Switch
Game crashes before loading screen. Can't login at all.

dim nymph Dec 14, 2023, 5:11 PM

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Platform: Steam (windows)
Issue: "Valley not found" but when using the same code from my Switch I can connect and visit. BUT THEN after I'm done playing on the Switch (save and exit. Close game) and then I try to go back to playing on Steam, I get 'Cloud Save Conflict Error #5'. I'm tired of this.

short cedar Dec 14, 2023, 6:49 PM

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Platform Apple Arcade
Game says it’s incompatible even though Apple Store says it is
It tries to load and then crashes

rotund kelp Dec 14, 2023, 7:33 PM

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Platform : Ps5
Issue: can't go online. But i have full internet available.

light violet Dec 14, 2023, 7:36 PM

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Platform: Xbox. Issue: Can’t go online. Crashes after about 2 minutes. Been doing this all day.

inland estuary Dec 14, 2023, 8:25 PM

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Have internet but not connecting on switch all day so far

modern raptor Dec 14, 2023, 9:23 PM

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My friend in the uk and me in the USA can’t connect to cloud to save our game. Is there anything from gameloft that says when this will be fixed?

last pelican Dec 14, 2023, 9:41 PM

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Platform : Nintendo switch, online services unavailable

lethal hamlet Dec 14, 2023, 10:48 PM

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Platform: Nintendo Switch
Game Ver.: 1.8.5
Issue: online services unavailable (since 9am EST)
(Game says its upto date)

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opaque edge Dec 14, 2023, 11:13 PM

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Platform: Nintendo switch update 1.8.5
Online services unavailable.

edgy pond Dec 14, 2023, 11:20 PM

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Platform: switch
Issue: online services unavailable
Screenshot/Video:

wanton elk Dec 15, 2023, 6:04 PM

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On Switch again...
Game crashed before loading screen. Again.

smoky roost Dec 15, 2023, 7:18 PM

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platform: steam/pc
issue: cannot connect to online services.

i googled and tried everything what they said but nothing worked.

digital bane Dec 16, 2023, 7:42 AM

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Pc - this game is never connected to the internet anymore - can barely play the star path or snaps. Events without having to attempt to connect at least 3-4 times a game - my internet is fine and I have no issues in any other game

subtle geyser Dec 17, 2023, 4:29 AM

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Platform: PC

Issue: game constantly says I’m not connected to internet when I am. Pressing connect button in game doesn’t work. Restarting it works for about a min then it’s back to the same issue so I cannot progress star path or cloud save.

naive garnet Dec 17, 2023, 7:06 AM

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Platform: PC - Xbox Game Pass
Issue: Cannot connect to online service.
Location: Australia
Connection type: Hardwire via ethernet cable directly from router to PC.
When did the problem start: 16/12
Things tried so far: Closing and reopening the game. Repairing xbox app. Resetting the xbox app. Repairing the game. Uninstalling and reinstalling the game. Resyncing my pc clock (a suggestion from a steam thread.)
No other solutions could be found by google search except for "use mobile hotspot" apparently from the devs support team; which is 100% unacceptable as a "solution" and 100% shouldn't even be suggested.

Additional note: 100% of other games played since issue started connect to their servers just fine. It is not a user issue.

Edit 19/12: Still experiencing this issue. I'd also like to add that I tried playing on another device this one with wifi and I got the same issues.
For kicks and giggles I also connected to a mobile hotspot and tried to load the game. Guess what, I got the same result.
It'd be nice if there was an acknowledgement of the issue.

solid mango Dec 17, 2023, 4:08 PM

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I've had issues hosting people in my valley. Two people could not join at all. Two people disconnected partway. One person was able to fully explore my valley and disconnect on their own. This was all PC to Mac or PC to PC.

ivory bolt Dec 18, 2023, 6:32 PM

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Platform: PC
Issue: online Services unavailable
Screenshot/Video:

radiant helm Dec 18, 2023, 9:39 PM

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Platform: PC
Issue: Online services unavailable/cannot connect
Screenshot/Video:

My connection is stable via both hardwire and wifi.

I have reset my router, uninstalled and deleted ALL game files, reinstalled, verified files, etc. Game refuses to connect. EVERY other game I have connects just fine, it is only DDLV that has this issue.

pliant valve Dec 24, 2023, 3:27 AM

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Platform: Steam
Issue: Cannot connect online, game does not log me in and I cannot cloud save. I've been able to get around it using wifi hotspot but I cannot log in if I don't. Also, this issue does not happen for me on steam deck or my switch.

quasi spire Dec 24, 2023, 4:27 PM

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Platform- Switch
Issue- cannot connect online or cloud save. Checked my device and I’m connected. It was working fine (I had the star path open and redeemed some rewards). Happened shortly after redeeming and changing wardrobe.

livid void Dec 24, 2023, 9:14 PM

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DDLV has not been able to connect to my wifi on steam for a good 4 months. I deleted my save I had from DAY ONE of the game, re-installed the game, and it’s still not connecting at all. It’s not my wifi since every other game and browser is working. I’ve tried every workaround I could find. If I connect to my phones hotspot, it works, but that’s not a long term solution. Again, it’s been 4 months. Absolutely unbelievable.

pearl goblet Dec 29, 2023, 8:58 PM

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Platform: PC Gamepass
Issue: Cannot save to cloud or connect online to game for over 5 days. I am travelling for the holidays and this seems to happen to me every time i travel (within timezone). I won't be home for another few days so we will see if this fixes itself when I get back. Cannot participate in DreamSnaps, Scrooge shop, Star Path, or any other online activities.

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mild edge Dec 31, 2023, 3:02 PM

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Platform: Switch
Issue: Game froze, so exited out but now stuck on loading screen. Have restarted switch, checked interest connected, reset my cache. Nothing is helping! Please help 🙏🏻

wanton elk Jan 2, 2024, 9:10 PM

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PS5
Game crashed while using a well on Eternity Isle

wanton elk Jan 3, 2024, 2:58 AM

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PS5
Second time today the game has completely crashed.

lofty copper Jan 3, 2024, 2:12 PM

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Platform: Steam/Pc
Issue: Cannot connect to online. Game doesnt let me login. No cloud saves and everything. Internet is working fine as it had just downloaded the game. Restarted pc twice and router, zero change

sinful gull Jan 5, 2024, 9:52 AM

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Is anyone else having a problem trying to load the game on Xbox Game Pass? Sometimes I get an error recently with 0xc0ea0001.

gray rose Jan 8, 2024, 12:43 PM

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Platform: PC
Issue: Cannot connect to online services. (even with perfect internet connection)

coarse niche Jan 8, 2024, 6:38 PM

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Platform: Mac
issue: (same as above) cannot connect to online services. Internet working fine

tacit swallow Jan 8, 2024, 9:33 PM

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Platform: MAC
Issue: log in error and cannot connect to online services while internet working fine.

glacial bane Jan 8, 2024, 11:30 PM

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Platform Mac: Issue: Log in error and therefore cannot connect to internet

civic summit Jan 8, 2024, 11:44 PM

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Platform: Mac
Issue: Same issue, login error and cannot connect to the internet, internet is also working fine

devout dock Jan 8, 2024, 11:55 PM

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Platform : XBOX
Issue: Error Code 201

teal sierra Jan 9, 2024, 12:23 AM

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Playform: Mac
Issue: login error cannot connect to the internet but my internet is working fine

spice pier Jan 9, 2024, 2:23 AM

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tacit swallow Platform: MAC Issue: log in error and cannot connect to online services while in...

me too - very frustrating. I was able to log in and play yesterday, but have tried several times today

sage linden Jan 9, 2024, 5:17 PM

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Platform:Mac
Issue: (same as above) - internet working fine, attempted to reset password and that did not help either.

static pecan Jan 10, 2024, 2:11 AM

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Platform: Mac. Issue: Same as above.

raw craterBOT Jan 10, 2024, 8:50 AM

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Please remember that these forums are for bugs reports only, this is not a chat space. If content does not include a bug report or includes additional information that does not suit this space, it is subject to removal.

If you would like to assist a user please tag them over in #dreamlight-help

faint thistle Jan 10, 2024, 11:44 AM

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Platform: Mac Issue: can't log in, "not authorized". Internet working fine

abstract comet Jan 10, 2024, 12:54 PM

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Platform: Mac
Issue: Cloud Save/Can't check mail/event tab/etc. I've attempted everything in the books to try and solve this issue myself, but alas nothing worked. I have submitted a ticket as well. Internet is also working.
Screenshot/Video:

cinder ferry Jan 14, 2024, 12:41 AM

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Platform: Steam/PC and Xbox/PC
Issue: Online Services Unavailable

undone temple Jan 15, 2024, 1:14 PM

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Platform: PC/Steam
Issue: "Game Initialization Error #6"
Started just 2 days ago. Have followed the instructions but dont get it to work....:(

harsh briar Jan 16, 2024, 7:43 PM

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O line service unavailable for 2 days now

astral spoke Jan 16, 2024, 8:49 PM

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Getting this “Login Failed” message. If I reinstall the game will it restart from the beginning??? Not sure why this is happening? I can’t finish the star path either 😞

sage linden Jan 17, 2024, 3:38 AM

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Platform:Mac
Issue: (same as above) - internet working fine, attempted to reset password and that did not help either. This is DAY 12!!!! So annoyed because I have spent a ton of money on moonstones and the game in general and I can’t use them! Can’t shop, can’t complete dreamsnaps challenges, etc!

untold orchid Jan 17, 2024, 5:28 AM

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Platform: Mac (Non-Steam)
I am having the same cloud-saving issues, saying my account has not been authorized to log in, but not long after, my game stopped connecting completely and would freeze on the black loading screen before the main menu. I would then have to Force Quit the game. Oddly enough, I tried connecting my Mac to my iPhone's hotspot and I was able to get to the main menu and even open the game, but I still can't connect to the cloud or play "Online". There is something stopping my game from connecting on my home network. Please help. The cloud is out of sync by 8 days and I don't know where my local saves are on my Mac so I could potentially reinstall the app. I don't want to lose my progress. I have completed the main game and I'm on the Rift of Time expansion.

snow wigeon Jan 17, 2024, 7:00 AM

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Platform: Xbox one
Issue: Connecting online and accessing the DLC. I just really want to use everything I paid money for

harsh briar Jan 20, 2024, 8:52 PM

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cant connect to online

ocean trout Jan 22, 2024, 6:04 PM

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Platform: PC and Xbox
Issue: Online service unavailable/ can't connect.

I am referring my explanation to this link as it gives a detailed explanation of what me and my partner attempted to get it to work and still nothing.
https://www.reddit.com/r/DreamlightValley/comments/18cimvo/online_service_unavailble_error_and_how_to_work/?xpromo_edp=enabled

I have been having this issue and not been able to play on my PC Save in well over a year at this point and i cant play on xbox either. I can't even play on switch because I had the high item limit enabled and have no way to fix it.

And even with the work around i found, mentioned in the link, I cant afford or even have a reliable hotspot so I can maybe play a few minutes at most every day which is unsustainable and not really worth it.

I also got the DLC in hopes the update might kick everything back into place but that didn't work either. So even more I can't play and money down the drain. People have been reporting this issue for over a year, including myself and it still goes unaddressed while content being released is still prioritized over fixing the current issues from before the official release. Iv reached out to support 4 times and they continue to just say they are aware and to use a hotspot.... It's just frustrating and I just want to play my game again. It was a lot of work, hrs, and money spent...along with missing out on so much content just to possibly not be able to play anymore? Very disheartening. That is all.

From the DreamlightValley community on Reddit: "Online Service Unav...

Explore this post and more from the DreamlightValley community

raw craterBOT Jan 23, 2024, 9:10 AM

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Please remember that these forums are for bugs reports only, this is not a chat space.

shut wagon Jan 23, 2024, 2:01 PM

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Platform: Xbox and PC
Issue: It says on both platforms I cannot connect online, has anyone come right with this issue?
Screenshot/Video:

finite flint Jan 23, 2024, 7:35 PM

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Platform: switch
Issue: cannot connect to online services despite verifying switch is connected to internet and has access.

sinful gull Jan 23, 2024, 7:50 PM

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Platform-stream issue- eyes in the dark, last 2 spotting are not showing for Colorful Bugs, only got 4/6

sonic fractal Jan 25, 2024, 12:11 AM

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Platform: Mac.
I've been unable to play for 17 days because all of a sudden the game won't let me connect online - even when I have full bars and a stable connection with my wifi. I tried the workaround of connecting to a hotspot and back to my home wifi, nothing is working. I've reached out to Gameloft support and haven't received much besides a vague "we know about this and we're trying to fix it, we don't know when it'll be ready". Anyone else dealing with this - anyone able to find any other solution to this sudden offline servers shift? I’ve done the recent update in the App Store as well, still have the issue. Can't access shop or events or any other online feature. Super frustrating :/

sonic fractal Jan 27, 2024, 8:37 PM

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^UPDATE to the above: for Mac users, Gameloft suggested the following workaround to the connectivity issue and it worked for me!:
Go to your system settings and under your Apple ID, click on Sign in and Security, then click on "Sign in with Apple ID", go to Disney Dreamlight Valley and click "Stop using Apple ID". Then, open your game backup. It will prompt you to sign back in with your Apple ID and it should do the trick.

ocean owl Jan 31, 2024, 11:52 PM

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platform : iphone 11

issue : I have never received anything in my mailbox .. I always check I keep my connexion on , I have completing all the story quests + the friendship ones

raw craterBOT Feb 1, 2024, 2:25 PM

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This a bug report forum only and replies will not be sent here. If you would like assistance to a specific issue you may use #dreamlight-help where our community volunteers may be able to assist. You can also contact Gameloft directly using the link below
https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/

sweet cargo Feb 1, 2024, 4:47 PM

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Platform: switch to PC (purchased game via Xbox store on pc). wont allow me to access the cloud save, i own both games and the rift on both platforms

unreal oxide Feb 17, 2024, 6:15 AM

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Having issues connecitng on my Mac, but successful on Xbox...?

bright halo Feb 18, 2024, 2:02 AM

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Platform: Mac
Issue: Says cannot connect to online services. I haven’t been able to play for months!

lapis totem Feb 19, 2024, 5:32 PM

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Platform: Xbox/PC
Issue: Can't connect at all to online services, tried firewall exceptions, restarting my router, can't use a hotspot as my phone connection doesn't work in my house

last thicket Feb 20, 2024, 9:48 PM

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Platform: Xbox Gamepass/PC
Issue: Can't connect to online services. Will only work when connecting PC to mobile hotspot or VPN. Neither ideal for streaming the game. Tried resetting modem/router, doesn't work.

knotty bison Feb 21, 2024, 5:09 PM

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Platform: Mac
Issue: The game cant connect to online services. The issue accures both when using wifi and mobile hotspot. Its been like this the last week or so. I have even tried with different wifi on miltiple location such as at home, school and work place. Nothing seems to work.
Screenshot/Video:

#[ARCHIVED] Update 8 - Connectivity Issues