[ARCHIVED] Update 8 - Cloud Saves | Disney Dreamlight Valley | Page 1

storm pike Dec 4, 2023, 2:34 PM

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**Please post here if you're having Cloud Saving related issues.

Use the format below:**

Issue:
Screenshot/Video:```

storm pike Dec 4, 2023, 2:39 PM

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storm pike **Please post here if you're having Cloud Saving related issues. Use the format...

lost nymph Dec 5, 2023, 3:53 PM

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Platform: Steam -> Xbox
Issue: Cloudsave not loading properly (Cloud Save Error #5)

inner wind Dec 5, 2023, 4:15 PM

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Platform: steam to xbox
Issue: cloud save error #5

copper delta Dec 5, 2023, 5:11 PM

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switch to xbox too

winter marlin Dec 5, 2023, 5:29 PM

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Platform: switch to Xbox (switch is working fine)
Issue: cloud save error #5
I bought the dlc on both platforms so wouldn’t think there should be an issue

lost nymph Dec 5, 2023, 5:34 PM

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For clarity, I also have purchased the expansion on both Steam & Xbox.

shadow ingot Dec 5, 2023, 5:40 PM

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Platform: Switch to Xbox (switch is ok)
Issue: cloud save error #5

timber escarp Dec 5, 2023, 5:45 PM

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Same here.

I did notice that the Xbox is on version 1.8.2 while switch is 1.8.3. Tried to reinstall a couple times and went to manage game to try to find an update to no avail. May be something on Microsofts end and we just gotta wait it out?

zealous jasper Dec 5, 2023, 7:05 PM

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Same as above, having issues accessing the game on my Xbox, but was working on my switch earlier.
According to my switch, the cloud save has been successful. Have saved a few times, rebooted Xbox etc

Platform: switch to Xbox
Have not yet purchased rift in time on either, just playing with the update
Error on Xbox: cloud save conflict error #5

somber prawn Dec 5, 2023, 7:23 PM

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Platform: switch to PC (purchased game via Xbox store on pc)
Issue: cloud saved on switch and went to play on PC version and getting cloud save conflict error #5. Thought the issue was I didn’t have rift of time update on switch and repurchased on switch and still having error.

lost valve Dec 5, 2023, 8:43 PM

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Platform: Switch > PC (gamepass)
Issue: impossible to recover my cloud save (initially on switch) on the pc (gamepass) the error message is displayed. After several attempts, I even lost my cloud backup on switch and pc.
Screenshot/Video:

warm egret Dec 5, 2023, 11:11 PM

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Platform:Xbox>apple arcade
Issue: inability to load cloud save on Apple Arcade game. This makes the game unplayable for me. I’m way too far in the story to play through it all again on my phone.
Screenshot:

topaz helm Dec 6, 2023, 12:03 AM

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Platform:Switch to Steam
Issue: Cloud Save error 4 after pulling cloud save before update then doing it again after playing new update on switch and trying to play on Steam after.

dire finch Dec 6, 2023, 1:47 AM

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Platform: ios
Issue: Cloud save not working.
Screenshot/Video:

twin dove Dec 6, 2023, 2:00 AM

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Platform: Xbox version 1.8.2.26
Issue: cloud save conflict #5
Works on switch version 1.8.3

rough swan Dec 6, 2023, 2:21 AM

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Platform: Switch
Issue: Progress Loss/Save Game not working.
I unlocked the hourglass and EVE, saved and closed the game. I just hopped back on and I don’t even have any of the shops open on Eternity Isle, which I completed hours ago. I’ve had similar issues during the previous update, where I ended up doing Belle’s level 10 quest 3 separate times.

blissful yarrow Dec 6, 2023, 4:06 AM

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Platform: Switch/Xbox App for Pc Issue: I'm having the same issue where I get an error on the Xbox app version of the game. I also unlocked Jack on Switch - later on I logged in on the Xbox app and got the message, “Cloud Save Conflict”

I exited the game there and went back to playing on Switch…when I got back on the Switch I no longer had Jack unlocked and all my decorating I did on Switch was gone; I did save ( I save my game quite often) because I unlocked several star path items on Switch and even used the moonstones I had on Switch in the Premium shop.

night barn Dec 6, 2023, 4:27 AM

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Platform: Xbox
Issue: cloud save error 5
Unable to load cloud save from switch to Xbox

icy rapids Dec 6, 2023, 4:36 AM

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Platform: steam
Issue: Unable to login. I assume it's because I had to reset my PC? I tried making a new one but it told me the account existed so I reset the password because I forgot it, now I can't login..
Screenshot/Video:

lost nymph Dec 6, 2023, 7:31 AM

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https://trello.com/c/ZflVLyzM Official communication is that the Xbox cloud saves and crossplay are turned off at the moment as there is an issue. The dev team is actively working on it.

Trello

Cross-save and cross-play temporarily unavailable on Xbox

** Description**

While the team works to resolve some known issues on Xbox and the Microsoft Store, these platforms will be running on a slightly different update version from other platforms.

As a result, cross-save and cross-play will be unavailable temporarily. During this time, Xbox and Microsoft Store players will still be able to participa...

Labels

Xbox, Microsoft Store

fossil swift Dec 6, 2023, 5:04 PM

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Platform: switch
Issue: saves not marching, dates at 12 days ago even tho I played yesterday

rose phoenix Dec 6, 2023, 5:41 PM

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Platform: Switch
Issue: I've had the game since it launched last year, the DLC update crashed my cloud save, I lost 13 days of gameplay and countless hours.... HELP ME

warped juniper Dec 6, 2023, 9:00 PM

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xbox s, and is connected to internet after installing update

gritty breach Dec 6, 2023, 9:04 PM

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Error #5 issue on Xbox

dawn badger Dec 6, 2023, 9:39 PM

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has anyone else been getting game initialization error (#6) when trying to play? asking cause havent been able to get into my world for the past week and a half, and i tried to log out of cloud save and log back in to see if that would fix the issue, but now im getting another error, game initialization error (#5) and its telling me to try and login to the game on another linked console and force save to cloud but i dont have any other systems to link this cloud save to, waht do i do? i need help
i just want to play the update, i tried to contact gamelft about it and they just said they knew about it but couldnt fix it atm (Sorry for the long message)

south lake Dec 6, 2023, 10:01 PM

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Platform: Mac Issue: cloud save conflict error #5 Screenshot: I see lots of issues on xbox- anyone having cloud save issues on mac?

Screen_Shot_2023-12-06_at_3.53.26_PM.png

upper bridge Dec 6, 2023, 10:03 PM

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dawn badger has anyone else been getting game initialization error (#6) when trying to play?...

We are getting this error too. Tried everything

vocal gazelle Dec 7, 2023, 12:26 AM

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Platform: Switch
Issue: Cloud save not working correctly. When I save I get the message that it has been uploaded but if I go back in to save manually, it tells me the cloud is behind by at least two hours or more. Also, my quest progress with backtracked as well. Shops and wishing wells won't be unlocked, when it was done before.

plush forge Dec 7, 2023, 4:07 AM

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Platform: Switch to Xbox
Issue: I cant play my cloud save because switch is 1.8.3 and xbox pc is 1.8.2

north kindle Dec 7, 2023, 4:08 AM

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i am having the same issue, when will this be fixed

lone field Dec 7, 2023, 5:26 AM

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Platform: switch to pc
Issues: I got a rift in time on switch and uploaded my cloud save to my pc. It went in fine. But for some reason my pc won’t let me enter in the aincient planes at the boat. I can play my save fine. I just can’t get into the new biomes on my pc. I can only get them on my switch.

devout falcon Dec 7, 2023, 8:46 AM

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@wanton wedge follow this thread

brisk lance Dec 7, 2023, 12:15 PM

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Platform: PC
Issue: Trying to restore save from Switch version:
Screenshot

gloomy saddle Dec 7, 2023, 12:50 PM

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Same issue as everyone here seemingly;

Platform: switch to xbox
Cloud save error #5

You don’t really need another picture the same as above

solid socket Dec 7, 2023, 12:53 PM

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Platform switch
Issue. Saved game before update. Updated and reloaded. Lost saved data

odd saffron Dec 7, 2023, 1:59 PM

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Platform: PC/Steam
Issue: Ever since the update, I get the Cloud Save Conflict pop-up, despite manually cloud saving and local saving on my PC before I quit everytime. This did not happen before the update. This normally would happen when I go from my Switch to PC but have not played my Switch.

late haven Dec 7, 2023, 3:51 PM

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Platform: Mac
Issue: Cloud Save Conflict Error #5
I know there is a tracked issue for Xbox users but I'm having this issue coming from Switch to Mac. Just purchased the Mac version and cannot play. I cant even get past this dialog box.

twin dove Dec 7, 2023, 4:22 PM

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twin dove Platform: Xbox version 1.8.2.26 Issue: cloud save conflict #5 Works on switch ve...

Received a reply to my help ticket today. Gameloft is indicating a fix for Xbox is in the works “but unfortunately can take some time”. ☠️
This update should not have been shipped with broken cloud support.,

lone tiger Dec 7, 2023, 4:22 PM

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Platform: Switch & Xbox
Issue: Cloud save not working {Cloud Save Error #5}

smoky wadi Dec 8, 2023, 10:13 AM

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Platform: Switch & Xbox
Issue: Cloud save not working

quasi vigil Dec 8, 2023, 11:04 AM

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Platform: Switch to Xbox.
Issue: cloud save conflict error #5

hazy ether Dec 8, 2023, 2:19 PM

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Platform: switch to Xbox x
Issue: cloud save error #5

I bought the dlc on both platforms and updated. Cloud saved on switch before trying to load on Xbox. We have two accounts. My account that started on Xbox is fine but can't switch daughters from the switch to Xbox.

analog kite Dec 8, 2023, 10:28 PM

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Platform: PC (steam)
Issue: My old cloud save data is gone. I managed to get logged in to my old email, but my cloud save got erased and now I don't have access to the rewards for the update.

fickle summit Dec 8, 2023, 10:29 PM

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Mine and my partner cloud save on xbox has issues

tacit jackal Dec 9, 2023, 12:34 AM

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Platform: PC
Issue: after MANY months game on steam still CANNOT connect to online services!! Is this gonna be fixed?? It's been MONTHS?!? Support is useless, just tells you to use VPN or use data from phone. This is ridiculous this hasn't been fixed!!

hearty tree Dec 9, 2023, 6:30 AM

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Platform: switch
Issues: Getting error "Failed to log in with this email address because there is an account registered to it already."

Background info: I just bought a new switch today, and it is not allowing me to log in with my cloud save, and it is giving me a log in error saying "Failed to log in with this email address because there is an account registered to it already." I have already tried force closing the game, restarting the switch, deleting and redownloading the game, unlinking the cloud save from my computer, and trying it on different wifi/phone data. Some background information: I originally started on steam with the ultimate edition, then bought the ultimate edition on switch. Switch broke, so I continued playing on steam. Got my new switch today, and purchased the cozy edition (wanted the extra moonstones and exclusive items), but it will not allow me to log into my cloud save!

trim sail Dec 9, 2023, 9:05 AM

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Im at a loss. Trying to login on my Xbox with my cloud save from my switch. It just won't let me do it. Keeps telling me it failed.
I've saved it to the cloud right before I tried to do Xbox. Still not working..........
Edited:
my cloud and local save is completely gone on my main system (switch) after trying to use my Xbox!
I'm back at the beginning like I just bought the dlc . I had jack level 10, I was almost done with star path, had a lot of mist and upgraded tools, had a lot of areas unlocked in eternity isles, all the dlc characters were unlocked and I was working on their levels. All of it is gone. I save constantly. I saved right before I logged off. (on switch) logged back in after trying on Xbox and getting the failure code and it's all gone. Everything except the stuff I got from the star path

zealous coral Dec 9, 2023, 10:51 AM

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Issue: cloud save conflict error#5. I first played it on the pc and xbox and bought the expansion. I went out to work and brought my switch with the base game, played 2 hours and cloud saved it like always. But when i came back home i got the error message.
I bought the expansion for the switch thinking that's probably the problem, it wasn't :HereThereFishDDV: i even logged out of the account on every device and logged in again to get the same massage. so now I'm only able to play on the switch. Pls let me know how to fix this
Screenshot/Video:```

robust sun Dec 9, 2023, 2:01 PM

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Platform: Switch
Issue: My progress on the expansion pack is completely gone. I bought it day one and had already unlocked multiple worlds and upgrades to my royal tools. I just logged in and everything was reset to 0%!
Screenshot/Video:

urban pawn Dec 9, 2023, 2:26 PM

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Platform: Switch to XBox
Issue: Cloud Save Conflict Error#5

I have the DLC purchased on both platforms, but I can’t load the Xbox version at all. I mainly play on Xbox, so this is extra frustrating.

green dove Dec 9, 2023, 3:53 PM

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Platform: Switch
Issue: Cloud Save conflict.

Trying to load from cloud save but it says there's a conflict and to log into a different profile/account and force a save but I can't do that.
Tried moving my save to a new profile and still having the same issue.

pliant pivot Dec 10, 2023, 12:50 AM

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Platform: Switch to PC
Issue: Cloud save conflict error #5

lilac fox Dec 10, 2023, 1:47 AM

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Platform : Xbox (PC)
Issue : Cloud Save Conflict Error #5

naive shard Dec 10, 2023, 2:59 AM

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So I haven't been able to play on my PC because the cloud save error 5.....

I played on my switch for a little and when I try to get on my PC it won't load the save cloud. What's going on?

median skiff Dec 10, 2023, 3:05 AM

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Platform: Switch
Issue: Login Error

safe nacelle Dec 10, 2023, 4:43 AM

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Platform: Switch to Xbox. I cant get my cloud save from switch to open on xbox i keep getting an error when i click “keep cloud save”. I have never had an issue before…Now i cant play my save on xbox 😭

untold dagger Dec 10, 2023, 6:18 AM

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Platform: Switch to Xbox I can not load up my cloud save it keeps giving me Cloud Save Conflict Error#5 This is the first time I had an issue with Cloud save

trim sail Dec 10, 2023, 9:20 AM

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I lost everything (5 days of hours and hours of work) when I tired to login to Xbox from switch on my cloud. Switch is my main for portability but I was gonna check out multiplayer on Xbox cause my sister has Xbox. Huge mistake. Xbox gave me an error code and when I got back into my switch, my game had reset all the way back to day one of dlc. I save and save and save again and again. Both local and cloud, yet it was all gone. Very frustrating because I had so much done.

fervent skiff Dec 10, 2023, 9:58 AM

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Platform switch to xbox
Issue: cloud save conflict error #5

rn_image_picker_lib_temp_66c54df4-c0f2-483c-9f66-77e20471af1d.jpg

shadow monolith Dec 10, 2023, 11:54 AM

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Cloud save conflict error#5
Nintendo Switch to PC.
Tried everything it told me to try. Just bought the expansion on both platforms and wish I knew this before I did. Anyone have a fix?

zealous coral Dec 10, 2023, 1:06 PM

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shadow monolith Cloud save conflict error#5 Nintendo Switch to PC. Tried everything it told me ...

https://trello.com/c/ZflVLyzM it says here that they are aware of the issue but we have to wait till the hotfix HereThereFishDDV

Trello

Cross-save and cross-play temporarily unavailable on Xbox

** Description**

While the team works to resolve some known issues on Xbox and the Microsoft Store, these platforms will be running on a slightly different update version from other platforms.

As a result, cross-save and cross-play will be unavailable temporarily. During this time, Xbox and Microsoft Store players will still be able to participa...

Labels

Xbox, Microsoft Store

grand herald Dec 10, 2023, 4:53 PM

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PC
Cloud Save not loading
(Cloud Save Error #5)

vapid siren Dec 10, 2023, 10:39 PM

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Platform: Switch
Issue: Unable to save to cloud more than 1 time in a single game session. I have to close the game and reload it to be able to save to the cloud again.

cobalt oxide Dec 10, 2023, 11:06 PM

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platform: steam
issue: cloudsave not loading

urban shuttle Dec 11, 2023, 12:47 AM

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Platform: steam to Xbox
Issue: Cloud Save Error #5

unique quartz Dec 11, 2023, 2:00 AM

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Platform: Xbox to PC
Issue: got error #5 (cloud save) then I got error #6 (game initialization) when I went back to Xbox thinking maybe it’s just cause I wanted to play on pc. But now I can’t play on either platforms 🫠

blissful yarrow Dec 11, 2023, 2:47 AM

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I hope they fix the cross-save and cross-play with the Xbox soon! I bought the expansion there and can't do anything on my Switch.

twin dove Dec 11, 2023, 3:49 AM

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blissful yarrow I hope they fix the cross-save and cross-play with the Xbox soon! I bought the e...

Same. Played the expansion for a few minutes day 1 and then got locked out with the cloud error.

storm pike Dec 11, 2023, 4:05 AM

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I have the DLc for switch and also I play on game pass but don’t have the expansion for Xbox dose the matter when trying to carry over cloud save from switch to game pass

lost drum Dec 11, 2023, 9:52 AM

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Platform: Switch
I haven't played in several months, and I originally got Initialization error #6. I logged out of cloud save and back in hoping that would fix. Now I have Cloud Save Conflict Error.
*Tried reinstalling and that did not fix.
*Tried using mobile hotspot to upload data and that did not work.
I've never played on any other platform besides switch.

Edit: I haven't purchased the dlc yet either since I can't even get past this error

opaque elbowBOT Dec 11, 2023, 12:19 PM

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https://trello.com/c/ZflVLyzM Xbox cloud saves and crossplay are turned off at the moment, so you will not be able to cloud save or crossplay with Xbox. The team is actively working on it!

Trello

Cross-save and cross-play temporarily unavailable on Xbox

** Description**

While the team works to resolve some known issues on Xbox and the Microsoft Store, these platforms will be running on a slightly different update version from other platforms.

As a result, cross-save and cross-play will be unavailable temporarily. During this time, Xbox and Microsoft Store players will still be able to participa...

Labels

Xbox, Microsoft Store

hoary steeple Dec 11, 2023, 12:59 PM

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inner wind Platform: steam to xbox Issue: cloud save error #5

Same issue here also

shrewd silo Dec 12, 2023, 1:15 AM

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Platform: PC xbox game pass
Issue: when trying to open cloud save i get the error "failed to log in with this email address because there is another account registered to it already" despite it being the same xbox account. Had this issue when the game first came out, really frustrating that it still isnt fixed.

night herald Dec 12, 2023, 3:43 AM

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dawn badger has anyone else been getting game initialization error (#6) when trying to play?...

Has anyone helped you with this? I’m having the same issue!

tame apex Dec 12, 2023, 11:02 AM

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Plattform: PC Epic Games
Issue: i have the same problem with the cloud save, but my Version of the game are not the same. Epic says i have (with dlc i think) 1.8.5.48 and the game is on 1.8.5.46
Does anyone know how to fix that? I play pc only

vocal rose Dec 12, 2023, 6:05 PM

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Platform: PC steam
Issue: unable to change cloud save accounts I only get options to reset password and unlink. Not sure if this is being fixed or if anyone else has this issue

twin dove Dec 12, 2023, 9:26 PM

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The new hotfix just released today fixes the Cloud Error #5 I was having across Switch and Xbox! 😸

frail wharf Dec 12, 2023, 10:26 PM

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Platform: Mac
Issue: Apologies if this has been said a bunch already. I’ve been playing fine on my Mac and switch. But today I’m getting a cloud save error on Mac. Tried the force save and it didn’t work.

Cloud Save Conflict Error #5

inner cairn Dec 12, 2023, 10:54 PM

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vocal rose Platform: PC steam Issue: unable to change cloud save accounts I only get option...

Platform: PC Epic
Same issue here, unable to log out to be able to log into a different account.

granite jolt Dec 13, 2023, 12:10 AM

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Platform: PS5/PS4
Error #6 loading savegame on ps5 (no option offered to load from cloud). Then on ps4 can’t load from cloud and same error #6 when trying to load the savegame. Was working fine last I played about a month ago. Did the update and bought the expension and then tried to play.

lilac fox Dec 13, 2023, 12:15 AM

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Platform: PC xbox game pass and PC steam
Issue: Unable to disconnect account

radiant crystal Dec 13, 2023, 2:27 AM

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Platform: XBox/Switch
Issue: purchased DLC on switch and cloud save shows successful. I have no problems with cloud save on the Xbox but none of the DLC is working with Xbox. On the Xbox it shows on main screen I am connected to cloud save but it shows I need to purchase the DLC

cobalt oxide Dec 13, 2023, 7:28 PM

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i do not have access to my old pc, as it broke. I have over 200+ hours in the game.. hadn't played in months, bought the dlc and now getting that error. can't choose settings, new game, continue, cloud save etc.

hasty palm Dec 13, 2023, 7:56 PM

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lilac fox Platform: PC xbox game pass and PC steam Issue: Unable to disconnect account

Having the same problem with Switch and Steam

wide helm Dec 13, 2023, 8:46 PM

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Pc: login error
Failed to log in with this email, address because there is another account registered to it already.

I've disconnected my switch and PC and refreshed both my saves and still won't work even made a new email to make it work same errors.

fathom apex Dec 16, 2023, 7:45 AM

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Trying to transfer switch rift game to steam rift game. Cloud save won't load on steam. Makes me start a new game?

cobalt oxide Dec 16, 2023, 8:32 AM

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i cannot get past the error to try to even log into my cloud save on steam. it's the only place i own the game

white turret Dec 16, 2023, 10:05 AM

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Platform: PC
Issue: Not my user ID (in my own Gameloft account) so I can't play DLC neither.
Screenshot/Video:

lost drum Dec 16, 2023, 5:35 PM

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lost drum Platform: Switch I haven't played in several months, and I originally got Initia...

still can't log in 😦

static wigeon Dec 16, 2023, 6:52 PM

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Platform: Nintendo Switch
Issue: Error 6 on Switch. Error 5 on PC XBOX Gamepass.

On the Switch I get a white screen that says "Game Initialization Error 6" I have backed up my save and checked for corrupted files and everything checks out. I still get the error. I go on the XBOX App to get Gamepass so I see if I could at least play the game on PC. I get a "Cloud Save Conflict Error 5". This worries me because I read from the community that there's people who couldn't play the game for months because they're having the same problems I have. . People are missing out on items from codes and instore items. I really hope it gets patched soon

vale tinsel Dec 17, 2023, 1:22 AM

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Platform switch to PC
Won’t login to cloud save says already account with those credentials
Please fix. Just bought the game today on pc. Will be asking for a refund soon

vapid acorn Dec 17, 2023, 4:55 AM

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Wednesday morning on my Xbox I logged out of my main account and logged into my second account using the area that used to say log and now says link. I got my dreamsnap results and tried to log back into my main account and my 2nd account loaded. I verified the email was correct. I have tried removing the game completely and removing save data. I have reinstalled and it continues to only load the second account even though I am using my main account gameloft email to log in. This is only happening with Xbox. I can pull up the account on Switch. I can’t seem to delete or unlink the Xbox cloud save.

wide helm Dec 17, 2023, 10:23 AM

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vale tinsel Platform switch to PC Won’t login to cloud save says already account with those ...

Having the same issue on my pc save :/

ancient shuttle Dec 17, 2023, 12:28 PM

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lilac fox Platform: PC xbox game pass and PC steam Issue: Unable to disconnect account

I was looking to see if someone else had this issue, I sadly can't log out at all to switch my accounts 😦

odd tiger Dec 17, 2023, 3:31 PM

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storm pike **Please post here if you're having Cloud Saving related issues. Use the format...

Platform: Steam (PC)
Issue: Cloud Save Error #5 cannot get past this point anxd play the game or even restart without the cloud
Screenshot/Video:

This might be a bit late but Ive just bought this a week ago, and still trying to fix this problem to finally be able to play it again after I switched from Xbox Gamepass to Steam Gold-Edition..

winged helm Dec 17, 2023, 6:53 PM

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platform: PC xbox game pass
issue: logged on today after not playing for a couple days, selected cloud save, and I have lost tons of gameplay progress I had done. Quests that I finished are now back to the beginning, including star path duties. It shows I have unlocked the Isle but Eve, Gaston, and Repunzle have no progress that i had when I played a couple days ago and I always save before leaving even if it says it saved a couple seconds ago.

vale tinsel Dec 17, 2023, 6:54 PM

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Ive already posted this but nothing gets done to help.
Platform switch to PC.
Issue says my cloud email is already registered to another account. Well yes, that’s the whole point of a cloud account. We use the same email to login on different devices! Yes, it’s the correct email and yes, I’ve changed the password still nothing.

modern parrot Dec 17, 2023, 7:39 PM

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Platform: PC/Steam/Switch
Issue: Cloud save does not update so I keep coming back to the same past save. I have watered my pumpkins 6 times now and when I get back into the game instead of them being ready, I have to water them again. The game is basically unplayable due to man y issues I have reported with foraging, now the saves not updating. Any progress I make will not be saved at all.

white zealot Dec 17, 2023, 9:11 PM

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platform: switch to xbox
issue: i have my switch game saved via cloud save and have that account logged into my xbox. however, on the xbox, it is only giving me the option to start a new game and will not bring up any option to continue my cloud save. i am not sure what to do

shut jay Dec 18, 2023, 1:05 AM

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Platform: Apple Arcade
Issue: I recently just finished a bunch of quest, leveled up a bunch of villagers and made a lot of money and was now doing the “between a skull rock hard place” quest. I tend to save my have every 2-4 mins. I closed my game after saving and opened it up to all my progress gone and to an older save. I’m not sure if it’s possible to get my newer cloud save but I don’t want to restart

steel field Dec 18, 2023, 4:27 AM

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Platform: pc/switch
Issue: was initilization error 6, but after wiping the game off my pc and new reinstall, it now says there's a problem with my cloud save. I can not get past this screen, even on switch, I click okay and it instantly loads the message again. I can't access settings or even quit properly.

static wigeon Dec 18, 2023, 3:34 PM

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steel field Platform: pc/switch Issue: was initilization error 6, but after wiping the game ...

I have the exact same problem. Error 6 on Switch. Cloud save error 5 on pc. I emailed customer support & they basically said it’s a waiting game. The problem is there’re people who couldn’t play the game either weeks or months because they have the same issue as us & it still wasn’t solved. I hope it gets fixed soon. I really don’t want to restart

opaque elbowBOT Dec 18, 2023, 3:42 PM

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Please remember that this forum is for bug reports only and not a discussion space. If content does not include a bug report or includes additional information not suited to this space, it is subject to removal.

To report a bug please use the following format

Issue: 
Screenshots/video:```

clever hedge Dec 19, 2023, 3:11 PM

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Platform: apple arcade, ipad
Issue: cloud save conflict. Uninstalled & reinstalled the app, still having issue and no option to start new game as well. Been waiting feedback from CS

rare jolt Dec 19, 2023, 9:03 PM

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Platform: pc/deck, Xbox, switch
Issue: cloud save conflict error 5. Uninstalled, reinstalled, nuked every dreamlight file on my pc, tried a PC the game has never been installed on. Tried on Xbox and my switch too. 😡

dreamy eagle Dec 20, 2023, 12:00 PM

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Just loaded in to my game and it's picked up where I was about 2 days ago. Loads of progress wiped despite playing it several times and always saving locally since. Any ideas? I'm gutted 😦

scarlet pumice Dec 20, 2023, 8:27 PM

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Platform: PC/Steam
Issue: Option to load another cloud save not available anymore. I only have the option to Reset Password and Unlink. The logout option has been removed. I can't load my switch cloud save in steam. I have created a ticket but no one has got back to me. This was created a week ago.

copper axle Dec 20, 2023, 10:28 PM

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im very concerned about the cloud save issue. xbox isn’t prompting to load a cloud save. i’ve lost moonstones and it isn’t being addressed even on trello. i paid for the expansion twice and have lost the ability to even use my switch to play at all.

vocal jetty Dec 21, 2023, 12:37 AM

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Platform: PC/Steam
Issue: Cloud save login for my main account keeps logging me back into the Player ID for my secondary account. I cannot access my main account anymore even though I enter the correct login details. I've already tried wiping and reinstalling the game.

dusty smelt Dec 22, 2023, 12:41 AM

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Platform: Xbox
Issue: Unable to login, says another account is already registered (I’ve never had this error before)

deep gust Dec 23, 2023, 2:25 AM

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Platform: PC
Issue: Cannot interact with anything after completed a quest for Olaf. Cloud save keeps loading character here and I am unable to see or interact with anything

rocky crag Dec 23, 2023, 7:12 AM

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PC to Switch
When I log into my cloud save, it just takes me into a new game instead of loading my PC cloud save

modest geyser Dec 23, 2023, 7:13 PM

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Hello i can't log in to my account tried to transfer from one Xbox account to the other and i did not get an option to stay signed in so can't get in my account makes me start a new one even tho i have an account already

south raft Dec 23, 2023, 7:46 PM

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Platform: Xbox
Issue: Cannot connect to the internet and cloud saves. I do not have access to the store/ events. I've been playing offline for a long time.

night thorn Dec 25, 2023, 12:18 AM

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Platform: Switch issue cloud save loss of progress I played a couple of hours ago did mirabel's level 2 quest moana's level 2 quest and Mickey's level 4 quest planted spinach and decided to play animal crossing while waiting for spinach to be harvested I saved my game I just got back on and it went back to my house furniture looking the same before I changed it and the last thing I had planted was rice I also had a lot of fish that I was going to sell in my inventory and that is gone as well fix this please nobody likes re-doing things they've already done

stone warren Dec 25, 2023, 3:16 AM

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Platform: PC
Issue: cloud save conflict error #5
I remember Xbox having the ish after the update, pc wasn’t. Now pc is having the issue.

pearl flare Dec 27, 2023, 8:13 PM

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I am unable to log into my original player ID. Cloud Save login to second Gameloft account is not changing the Dreamlight player ID. How do I change player ID association?

finite acorn Dec 28, 2023, 6:14 AM

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Platform: Nintendo Switch
Issue: I saved into cloud save and all my data disappeared. I have nothing saved and am starting from the very beginning! All my data is lost!

muted lodge Dec 31, 2023, 6:49 PM

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Platform: PS5 to PC (Gamepass)
Is there no crosssave/play from PS5 with the cloud save? I don't remember having to make an account on the PS5 and it's asking me for login on the PC.

stuck trout Jan 1, 2024, 8:47 PM

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Platform: PC/Steamdeck
Issue: I started playing the DLC the other day on my laptop, then switched over to my Steamdeck, zero issues, my cloud save worked as normal. Just now I tried to open my game on my laptop, and it did not prompt me to keep my cloud save, so when I opened the game it was several hours back in terms of progress. Thankfully I was able to just close the game and load the local save on my Steamdeck, but that's really bad, especially when it's technically the same platform?! (I'm using Steam on PC just to be clear.)

stiff raft Jan 2, 2024, 1:02 AM

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platform: switch to pc
issue: loaded my cloud save from switch onto the game on steam. the problem is that all my items from previous star paths wont appear on my pc. is it something to do with nintendo accounts?
edit: now its gone on switch save too. devestated.

sharp whale Jan 6, 2024, 11:13 AM

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platform: Pc/ steam
Issue: when claiming mail it warned me that im not connected to cloud, but in my settings i can save in cloud + on the main screen it says my email alr used for an other account when i try to log in, no matter what email i try to use for login or if i try to make a new account.. is my game now saved? how do i disconnect and reconnect cloud?

rotund lichen Jan 6, 2024, 8:05 PM

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Platform: PC (Steam)
Issue: I logged into cloud save on another laptop on 12/29. The update for Jack is not working. I'm not getting any of the dolls to show up to start the quest. I have unlocked the forgotten lands biome and done quests with the Fairy Godmother, but when I go to my Character collection, it says I don't have her, but I am able to go to the pumpkin house in the biome where first found her and started the quest with her. I logged back in to my old laptop where I started the game to see if it was registering that I still had her on there, and as soon as I launched DDV the Cloud Save Conflict came up. I feel like keeping the local save would be the better route for me to go, but on the cloud save I have already claimed my 5000 moonstone from buying the DLC. Am I going to lose those completely? I feel like I can't do the Jack quest without having Fairy Godmother, which I already had, but apparently the cloud save isn't registering that I do.
Screenshot/Video: screenshot attached of cloud save conflict error

rotund lichen Jan 6, 2024, 9:07 PM

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rotund lichen Platform: PC (Steam) Issue: I logged into cloud save on another laptop on 12/29....

So after choosing the local save I still don't have the Fairy Godmother, who I already had. I had already done the quest in the tree that you climb and go through the memories of the Forgotten. I'm pretty sure she was at least a level 2 friend. When I went back to the other laptop I loaded my cloud save on, I got the same cloud save conflict error again. I went with the cloud save this time since that was the save from my old laptop. When I go to the forgotten lands, Fairy Godmther's house is there, the tree that I did the quest in with the Forgotten's memories is gone, and Fairy godmother does not show up anywhere.

stuck trout Jan 7, 2024, 11:07 PM

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stuck trout Platform: PC/Steamdeck Issue: I started playing the DLC the other day on my lapt...

today is the 2nd time this has happened, the first time i fixed it by verifying the integrity of the game files on my laptop, but this time even doing that didn't help. pls fix this, the fact that the cloud save function isn't working between the same platform is especially ridiculous

normal shadow Jan 9, 2024, 7:11 PM

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Not sure if this belongs here or not but I went to the help section under settings and clicked save to cloud since mine was not auto syncing. I did this to potentially fix an issue I was having with a quest and once i did this, I lost all of my dreamlight. I had over 70,000 dreamlight and now it’s saying I only have 550. Not sure what happened.

dusky fern Jan 9, 2024, 8:09 PM

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Mac: Login error and "online services not availabe error".

Screenshot_2024-01-09_at_11.29.37_AM.png

glad current Jan 9, 2024, 9:23 PM

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Platform: Mac
Issue: Cloud Save not working. I play on Steamdeck and Mac. The issue is when I try to log back into my cloud save on Mac.

pallid cove Jan 10, 2024, 3:47 AM

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Platform: Switch
Issue: Game crashed yesterday and despite being meticulous about saving (rather than relying on autosave) not only locally, but to the cloud, when I logged in I had lost hours of progress. I lost progress on a quest, hours of valley clean up, and over 7,500 mist that I had been grinding for, for hours.

random gazelle Jan 10, 2024, 8:49 PM

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glad current Platform: Mac Issue: Cloud Save not working. I play on Steamdeck and Mac. The is...

I'm having this issue again all of a sudden. It's such a headache logging out of my Apple ID and don't really want to have to do that again so now I'm stuck playing on my switch unless I go through the process again on Mac.

sudden compass Jan 10, 2024, 10:17 PM

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Platform:Xbox
For some reason my partner's Disney Dreamlight ID is linked to my Xbox account and whenever I try to log into my cloud saves, it just loads up her character for some reason and vice versa.

Is there a way to unlink her ID and link my ID back to my xbox and cloud save account and her ID back to her xbox and cloud save account?

silver ibex Jan 12, 2024, 11:27 AM

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Platform: Mac
Issue: Login Failed

Says my account isn't authorized to log in, cannot save or connect to the shop or events. I don't play on other platforms.

opaque elbowBOT Jan 17, 2024, 10:23 PM

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Please remember these forums are for specific bug reports only. If content does not include a bug report, it is subject to removal.

Feedback for the game must go in #1102660976983150712 under the relevant thread.

versed fulcrum Jan 19, 2024, 4:57 AM

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Platform: Steam & Switch
Issue: Stuck on a different person's cloud save

My mother logged into my steam copy of Dreamlight Valley with the cloud save of her switch copy of Dreamlight Valley, I had my own cloud save of Dreamlight Valley attached to a different email, but despite me logging back into the email on Dreamlight Valley it keeps connecting me to her cloud save

zinc gate Jan 23, 2024, 9:48 PM

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Platform: Steam
Issue: Cloud Missing in action since september
Screenshot/Video:
I have reported my issue before and got the : sorry but cannot help you'' response 😓 I really miss playing. I cannot even make an other Issue Post because I do not remember my Player ID!

stone fractal Jan 25, 2024, 11:28 AM

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Platform: Steam/PC Issue: So, I am having a problem. I play on switch and pc, and I cloud save on the switch and exit the game. THen I start the game on pc, and it does not show me the saving conflict, so I can't transfer the progress I have saved on the switch to the pc. So, I am forced to unlink the account from cloudsave on the pc, then I have to quit the game, start it on the switch, cloud save, quit the game and start the game on pc and the saving conflict appears again. There are A LOT of bugs regarding cloud save, though. It shouldn't be so complicated. I should not be forced to carry my nintendo switch with me everytime, to be able to continue the game progress I've made on the switch to the pc. That's not how cloudsave should work. If I only have an account, and all my devices are linked to the same email, there shouldn't be any problem, regarding cloudsave.

steep tusk Feb 1, 2024, 4:44 PM

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Platform: switch to PC (purchased game via Xbox store on pc). Says there is could save experiencing issues. wont allow me to access the cloud save, i own both games and the rift on both platforms

dawn badger Feb 4, 2024, 11:51 PM

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Platform: Xbox
Issue: Game Initialization Error #5
Been having this problem since a week before the December 5th update, emailed gameloft maybe 5 times over the past 2 months and all ive gotten back from the is a "we are aware of the error, but do not currently have a date for the fix" or something like that. Or " it's a waiting game." What do I gotta do to fix it myself cause that's where I'm at right now, so sick and tired of waiting for gameloft to fix their game

spare mango Feb 23, 2024, 6:16 AM

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Plaform: PC - Game Pass
Issue: Cant unlink Cloud Account
Try to unlink the Cloud Account to play with my own. Error Code #1123, Service is not avaiable

#[ARCHIVED] Update 8 - Cloud Saves