[ARCHIVED] Update 8 - Mac Issues

[runic vessel]

**Please post here if you're having issues on the Mac platform, this includes crash related errors/issues.

Use the format below:**

Screenshot/Video:```

[wild pilot]

** This forum is to report bugs within the game. Please use the format above to report them. Anything that is not a bug report will be subject to removal. The latest news regarding the update to Mac can be found here in #📢game-news **

[tardy stirrup]

Issue: the shoes that goes with the new custome is shown torn

[old fox]

issue today: got stuck trying to leave a room in my house.

[tardy stirrup]

issue: was stuck on the meal screen when giving rapunzel her meal in chez remy, had to force close the game.

[tardy stirrup]

Issue: my mist duties auto complete themselves while im just doing my chores (breaking rocks, using hour glass etc). The types of quest that were auto completed would be ‘win a game at scramblecoin, feed the capybaras, etc’

[sonic laurel]

Anybody having issues with multiplayer between Mac and other platforms? I tried to share my code (and also get to my friends valley) and it didnt work (we got the same error - No valley could be found with that code)

[final raft]

Yes i got the same yesterday. Multiplayer is not working for me (mac>Switch)

[daring gyro]

Please ensure that all posts in the bug report threads follow #2: Keep it Focused per our server #📄rules. Put all bug reports and game suggestions in their respective appropriate threads. Posts that are not appropriate for the purpose of the thread they are posted in are subject to removal.

[forest wolf]

issue: multiplayer isn’t working. the same from above is happening to me and my friend. mac>windows (steam) and vise versa

[tardy stirrup]

Issue: the map shows jafar is in the resurant but once entering its actually guston ( if his name is spelled right) this happened once before .

[final raft]

Is multiplayer on mac working for nobody? Any word from gameloft about it? Tried to pc and switch but doesnt work at all. Joining error.

[forest wolf]

gaston disappears when taking a photo with him

[tardy stirrup]

issue: the hourglass title isnt just 'hourglass' or equivalent in the tool section where you can change the skin. Also there's no section/category for the meats

[forest wolf]

you have to scroll to the bottom on the everything page for the meat

[forest wolf]

i can’t put any codes in the help settings

[tawdry gazelle]

Is there an idea of when Mac players will be able to redeem codes. We are missing out on the 12 days of giveaways. Can these be added in a patch just for Mac users?

[plush rock]

Issue: still no way to use codes. Please add a way for Mac users to participate.

[daring gyro]

Mac users need to reach out to support to receive code items. You can reach the customer service team by filling out the contact form here: https://gameloft.helpshift.com/hc/en/66-disney-dreamlight-valley/contact-us/. I would suggest reaching out at the conclusion of the event, so you can have all of the items at once. Game suggestion submissions should be posted in #1102660976983150712 . Thank you!

[forest wolf]

there is grass surrounding each of the trees and digging spots and this didn’t happen before this last update

[modern sigil]

I noticed my display came out with random huge gaps at the top and bottom while playing. I've checked and played around with my resolution in the graphic settings, but nothing helped. Here's an image for reference. Thanks!

[viral hornet]

Issue: I am not able to go down the hill in the borderlands to the underground cave, I was able to go down there before but all of a sudden I can only go halfway down the hill and no further

[plush rock]

Issue I am also blocked from the area under the borderlands.

[tardy stirrup]

issue: occasionally a couple of my villagers aren't appearing in the villager, yet the map shows their there, occasionally they wont even show up on the map or either village ( both the valley and eternity isle ).

[sturdy shoal]

Issue: "Simple maple" tree cannot be selected, moved, or deleted

[raven perch]

issue: i am not able to log in, my keyboard and mouse have been unresponsive to the application and i tested other games and apps and those are working perfectly fine, i tried restarting, reinstalling, and all that but nothing is working

[peak creek]

I am on mac and I am unable to redeem codes. I was wanting to do all the ones that were sent in the discord, but unable to do so. Please help me!

[tardy stirrup]

I also have this issue while playing the game, while playing some keys would just stop responding such as T and R while in a chest/storage. I would have to close the game completely then try again.

[snow bane]

I have the same problem after updating my Mac today. It gets past the launch screen but once it gets to press any key, it’s completely unresponsive and I can’t even exit.

[spring scarab]

I have an issue where everytime i open the menu my character gets stuck, no matter how many times i restart it does the same thing

[tardy stirrup]

Issue: missing the crafting recipe of the large market stall, ive crafted a few before and now its not showing up as an option to craft. I have screenshots of my whole crafting list but I can only post so many at once.

[tawdry gazelle]

When I try to connect the game online I’m getting a message that my game is not authorized. It will not connect. I’ve been playing since the beginning. First on switch then on Mac when it was available. It’s telling me that if I’m reaching it in error I need to reinstall.

[crimson charm]

This has begun happening to me as well, since yesterday 1/7/2024. Did you submit a support ticket? I just did. Let me know if you hear anything and I will do the same!

[daring gyro]

Please remember that these forums are for bugs reports only, this is not a chat space. If content does not include a bug report or includes additional information that does not suit this space, it is subject to removal.

If you would like to assist a user, please ping them over in #dreamlight-help

[placid mist]

I am getting the same connection error as of today. I submitted a ticket.

[strong flax]

Me as well. I submitted a ticket so hopefully it's resolved soon.

[light harness]

Same issue here. I am getting cannot connect to online server message along with the login failed pop up. Ticket was submitted.

[strong flax]

Hey everyone! Thanks to @solid compass in the #dreamlight-help thread, you can work around the connection issue by going to your system settings and under your Apple ID, click on Sign-In and Security, click on Sign-In with Apple ID, go to Disney Dreamlight Valley and click "Stop Using Apple ID." Then open the game back up. It will prompt you to sign back in again with your Apple ID and it should hopefully be fixed!

[fickle barn]

Issue: with new update of Sonoma 14.2.1, the game does not recognize mouse clicks, and so the game cannot start.

[tardy stirrup]

Issue: mouse usage aren’t completely reconized, since the sonoma 14.2.1 update I noticed Im having to triple click an item in a chest just to get the popup that says ‘transfer’

[terse storm]

Issue: Cannot start the game at all because keyboard and mouse clicks are not working (Sonoma 14.2.1)

[merry harbor]

I am not able to play either the above help isn’t working

[fickle barn]

This issue persists after hotfix update.

[worthy pumice]

My friend is also having the same issues on his MacBook. I hope they patch this soon as he is trying to finish the starpath.

[patent cosmos]

Issue: fast travel menu still visible after going to Eternity Isle. and can't continue play. Have to restart.
Screenshot/Video:

[tight phoenix]

For some reason whenever I finish duties of 500 value it doesn’t add to my total I’ve tried restarting it continuously does this

[onyx furnace]

Im on Mac & can’t connect to online. I was online this morning but now it’s not allowing me at all. I’ve restarted my Mac & Wi-Fi.

[wanton holly]

I am on Mac and cannot connect to online as well. I was on at 11 pm last night, did a local and cloud save then got off. At 8am this morning I tried logging in and will not connect. I’ve restarted Mac and wifi. Also checked for updates and logged out of Apple account.

[brazen igloo]

I'm also on Mac and cannot connect online as well. I was on around 9:00 am today eastern time. I am not playing on the ARCADE version. I am playing on the paid version of Dreamlight Valley.

[low snow]

Issue: Can't connect to internet and Cloud. Also had issues last night on/off, but now it's been almost 19 hours since I was last able to connect and save to the cloud. I've restarted both my Mac and Wi-Fi, tried the connect to phone wi-fi fix + checked for updates and logged out of Apple account

[low snow]

In case any other Mac users have trouble later, this got me back online 🙏

[low snow]

Issue: Maui and Vanellope are supposed to be at home, but they don’t show inside and don’t spawn outside after exiting the house again. Doesn’t happen with any other characters and I did try to restart the game.

[proper rain]

I'm also on mac and can't connect to online, have tried all the above too! mac is on the latest version and so is DDV

[regal falcon]

This is the exact problem I'm having. Partially relieved to know that it isn't just a 'me' problem, but really upset I can't do this week's dreamsnaps because of it.

[plush rock]

I also cannot connect to online services. My wi fi is working and everything is up to date.

[snow steeple]

Incorrect biome matter is appearing under spawned items like the sand under this tree stump in the Forest of Valour. Also had grass under dig spots in the Frosted Heights & on Dazzle Beach.

[river oriole]

Same for me…

[daring gyro]

Please remember that these forums are for bug reports only. If you would like to ask a question about the game please use #dreamlight-help Alternatively if you are struggling to connect to online services please try this workaround as it has worked for some players #1181239350428696617 message