(Archived) Update 7 - Connectivity Issues

[onyx python]

Please post here if you're having connectivity-related issues.

Use the format below:

Issue:
Screenshot/Video:```

[strong ginkgo]

Platform: Mac
Issue: "Impossible to connect to online services". I tried logging out and back on the app store, uising my phone instead of the wifi, still not working.

[warm yoke]

Platform: Mac
Issue: Doesnt connect to internet even after doing the things to fix it.
Screenshot/Video:

[timber berry]

Platform: Mac
Issue: Online services unavailable for the past 5 days. Have done all suggested methods and haven’t had any luck.

[wary sky]

Platform: Mac Having same issues. Issue: Cannot connect to online services, therefore shop tab and event tabs are empty. Have not had access for 5 days

[astral comet]

Platform: Mac
Issue: Cannot connect to online services via mac application. I have no problems on xboxgame pass so ik it's mac app specific and not my router. I did not have the latest game update when it started. I downloaded the latest 1.7.4.26 and the error persisted. Then I updated to OS Sanoma and error still persisted. The error also persisted with all old/new methods suggested to fix it.
Screenshot/Video:

[timber crystal]

Platform: Mac
Issue: this whole week I have not been able to access my cross save from my switch to log into my Mac due to connection issues.

[frigid turtle]

Platform: Mac
Issue: Unable to connect to online services for a week

[paper crane]

Platform: Mac
Issue: "Impossible to connect to online services". I tried logging out and back on the app store, uising my phone instead of the wifi, still not working. My internet works fine so I know this is a Mac issue with you guys not my end. It’s been 5 days now

[ruby mirage]

Platform: Mac
Issue: Connection
They said its going to take some time to fix the issue meanwhile they are so busy for the upcoming update.

[feral sundial]

Yup this is the response I got from Gameloft regarding the issue just now 🤦‍♂️

I’ll test out their “workarounds” once I get home, but don’t think it’ll work.

[paper crane]

When will this be fixed? This is ridiculous that we can’t play and losing out on stuff!

[warm yoke]

Yeah the hotspot doesnt work either sadly. I guess if we didnt finish the Event we wont get to since we cant connect

[frail hamlet]

Platform: Mac
Issue: I can’t connect to my account so it’s impossible to continue my save game.

[ruby mirage]

Im close to deleting this game.

[paper crane]

Same!!!

[runic temple]

Platform: pc
Issue: won't connect to the cloud to continue my game

[wintry pasture]

Platform: Mac
Issue: Can't connect to cloud services for 7 days now

[warm yoke]

Uninstalling and reinstalling doesn't work either, with the other things they suggested

[prime night]

Platform: Mac
Issue: cannot connect to online services

I’ve tried the hotspot and wired connection workarounds and it still doesn’t work

Please fix this it’s been a week and I’ve missed the Halloween event already because of this and I don’t want to keep missing more events 😭

[wary sky]

Platform: Mac. Issue: Not able to connect to network therefore, I have no access to Dreamsnaps, Scrooge''s shop refresh, Voting, blue chest daily refresh etc.

[stone verge]

Platform: windows/ Steam
Issue: I am having trouble connecting to the cloud when claiming reward codes. When i try to connect it goes through a loading screen and brings me back to the game only to rinse and repeat. Is connecting to the cloud down? I have rebooted my router and restarted the game several times. This issue has been happening for about a few weeks now, to claim my rewards i just claim anyway and hope i don't lose my rewards.

[tired owl]

Platform: Mac
Issue: Not able to connect to internet. Submitted ticket, was given vague fix suggestions, neither of which worked.

[broken spruce]

Platform: Mac
Issue: It's been a week now and still can't connect. Like others have said, have lost Halloween, the starpath, dreamsnaps, got a vague reply from Gameloft and none of the fixes work. Have tried them all.

[opaque egret]

Platform: Mac
Issue: Unable to connect to online services or cloud save, access blue chests, Halloween activities, Star path, etc :(((
Same popup as everyone else.

[unreal bridge]

Platform: Mac
Issue: Unable to connect to online. Support gave a generic macro response on what I can do to possibly "fix it". Issue is clearly on Gameloft's end and not players.

This clearly is not an important action item with the dev team. Very disappointing.

[trim ingot]

Platform: Mac issue: Unable to connect to cloud. Broken for basically a week and no fix. Tried restarting app/computer/internet. Missed out on star path and dreamsnaps. Please let us get compensated after the issues have been solved

[keen nymph]

Platform: Mac
Issue: Unable to connect to online/cloud. As for everyone else, this has been ongoing for a week and I cannot complete the starpath, get moonstones, participate in dreamsnaps, etc. After yesterday's big announcement I'm very discouraged that Mac issues will continue to not be prioritized. Still cannot claim code rewards after a year of development either, hopefully this will also be fixed by the update. Please fix the connection issue so we can at least play the game like others.

[broken snow]

Platform: MacOS
Issue: cannot connect to online services- was not able to participate in dreamsnaps this week or open moonstar chests or complete the now complete holiday star path.
Gameloft suggested I use my phone data, but did not do anything.

[balmy zodiac]

Platform: Mac
Issue: Same as above Mac users. Unable to connect. Tried the workarounds mentioned above with no luck connecting that way

[unreal bridge]

Dev teams response. AKA instead of actually looking into the issue they are going to point the fingers at Apple. Their "fix" did not work, surprise surprise.

The dev team determined people are experiencing connection issues due to Apple re-issuing some certifications. So If you not able to access online services, we recommend you to sign out and re-sign into your Apple account.
If you are still experiencing problems or just have any further questions, please do not hesitate to contact us.
Regards,
Yuliya
Gameloft Customer Care

[wintry pasture]

Platform: Mac
Issue: 8 days of not being able to connect to cloud/store. Have tried all suggested trouble shooting from support. Tried mobile hot spot connection, hardwired connection, login/logout of apple ID on mac. Issue persists.

[glacial spoke]

Platform: Mac
Issue: Refuses to connect when I try to connect online. Everything that has been said in this chat so far also applies to me. Issue continues to persist regardless.

[wary sky]

Platform: Mac. Issues: same as above. Just got off the phone with Apple and it is NOT an Apple issue. I am really hoping that a solution is being worked on at Gameloft.

[warped sonnet]

I’m having the same issue on Xbox for two months

[broken spruce]

I bought another game today to play on steam since I have it saved to the cloud and can't play on that either. Says connectivity there also.What is going on.

[feral sundial]

Just tried that, no joy signing out of my Apple account and back in. Still unable to connect to my Cloud Save in Dreamlight Valley.

[astral comet]

for me, and another mac user, we had to keep ddv running in the background. open ddv. while ddv is running: 1) sign out of appstore and icloud. 2) shut down or restart (make sure the box to re-open windows when logging back in is checked), 3) start/power your mac back up. 4) don't log into anything just let ddv re-open. it worked if you see a new window prompting you to enter your age. then you can resume and log back in as normal.

[ruby mirage]

GUYS IT WORKED!!!

-Open DDV
-Log out apple account
-Restart mac
-Log in apple account
-Go to DDV (it will ask for age and local save)

[feral sundial]

OMG! That indeed did work!!! I followed your steps exactly and I'm in!!! Thank you!

[glacial spoke]

Sign out of iCloud?

[feral sundial]

Go into your Macbook settings. Click on your Apple ID (Profile pic), scroll to bottom and hit "Sign out"

[glacial spoke]

Never mind, I made it work, thank you

[frigid turtle]

this worked for me too, thank you!!

[prime night]

Honestly I don’t know who discovered this Apple ID trick and how they did it but oh my god thank you I can finally participate in my first dreamsnaps after not being able to do so for over a week 😭

[wary sky]

Thank you!!!

[wintry pasture]

This worked! Thank you!

[tired owl]

WOW! Thank you, worked for me too! Thank you for giving clear, step by step instructions! The message I received from the developers wasn’t clear on how to exactly go about signing out and back in. Brilliant!

[timber aspen]

Thank you! I didn’t want to have to do this but it worked! Thank you!

[trim ingot]

Yay it worked for me too 🥰🥰

[ornate lotus]

Platform: PC
Issue: Won't connect to internet despite it being perfectly fine. Verifying file integrity via steam doesn't fix it. The wired connection "fix" doesn't either because that's what I have. The workaround that worked for me was disconnecting my ethernet and using a hotspot. After it launches I can turn off my hotspot and plug my ethernet in until the next session.

[broken snow]

so- Saturday, i did try the suggestion of logging out of the apple app store, and there was no change but this afternoon i started the game without trying to login- and i had mail in my mailbox. 📬 I was shocked and was able to login to game. now only if we were compensated for not being able to complete the star path...

[tardy silo]

Platform: PC
Issue: I have not been able to access my game for three days due to internet issues. It won't even let me past the inital "can't connect to Epic Games" account screen or choose offline mode to play the game. The game will only work on my switch and none of my computers. This is really frustrating and I lost three days of progress due to being unable to use my cloud save.

[shy herald]

PC: Stream Issue: I cant get online at all. I have tried uninstalling reinstalling. I have booted up the game and rebooted it. I have checked to see if the files are good and they are and I dont know why I can't get online at all. I would really like to get this fixed because I wanted to play on halloween and I could not get on at all and I know I just got a new computer but I dont think that should cause this.

[north snow]

Mac having same issues as everyone else. Wifi and ethernet stable connections. Cannot save or connect to the cloud save either. Please fix bought a computer just for this and now I cant play

[broken snow]

try logging out of the app store and logging back in. that worked for me after two weeks of no connectivity

[autumn scaffold]

cant connect to online services, pc windows/ xbox app. also cant login to my cloud cuz of it, is this a game issue?? everything on my end is working i can run other games and this one but just not online

[humble spade]

Platform: PC Issue: Can't Connect to online sevices.

[night tangle]

PC / Steam
Cannot connect to online. Game doesnt let me login. That means no cloud saves, no premium shop, no dreamsnap for me...
Will you let us have more time for premium shop and dreamsnap if you cant fix this soon?

[timid onyx]

Platform: PC
Issue: The game is experiencing some connectivity issues with online services. Please wait a few minutes & try again. this has been coming up for several days now.
Screenshot/Video: I tried adding photo/screenshot but unable to.

[pliant yoke]

Platform: Xbox
Issue: My friend has been able to connect to everything on his console, but Dreamlight Valley is not connecting for him, he restarted the console, uninstalled, and reinstalled the game, yet no result. I don't know if this is an issue with Oceana servers, but my friend is getting annoyed about it.

[dusk geyser]

still the same issue as from 29.9.. On Xbox/Xbox Game Pass .Can't play the game because connectivity issues.
it is ridiculous that people from the community have faster solutions (which ACTUALLY work) than the team itself (at least for pc/windows). (edit because i found my old post)

[chilly herald]

Platform: PC
Issue: I have not been able to access my game for a week now due to internet issues.

[sacred mason]

Platform: PC-Steam
Issue: Stuck on Loading Screen/Black Screen. I tried to uninstall reinstall, verify integrity, update my drivers, use VPN. But nothing has been working so far 😦 Please help
Screenshot/Video:

[hard saffron]

Hi I haven't received my dreamsnap from the week before and I've cloud saved got completely out the game and nothing I've been checking all day and nothing yet

[bright moth]

Platform: Xbox one x - can’t even get through the title screen to play. Account won’t connect to online.

[high stag]

Platform: Xbox Series S
Issue: Haven't been able to connect to the game since I got it three days ago through Gamepass. So far, I have tried restarting my console, restarting my router, using a mobile hotspot, uninstalling the game and reinstalling and I even deleted my User Profile and my save files, nothing has worked.

[upper wave]

Yeah I’m pretty much in the same boat @high stag

[high stag]

Let me know if it ever works for you, for now I think I might wait for the full release next week and see if it works then

[upper wave]

I have been dealing with this since the beauty and beast update, I don’t think it’s going to change when the new island comes, Xbox just released a new update last night, and it still did nothing for me. I’m going to try hooking up a cable from the router to the Xbox to see if it works. I will let you know, but I do not have the option of using my phone as a hotspot.

[onyx python]

hi friends, please note this is not a chat space. this space should remain chatter free and left with bug reports so that the devs can see the issues more clearly. if you'd like to talk about the issues, please use #spoiler-chat and #no-spoiler-chat . Thank you

[hard monolith]

Platform: Switch
Issue: Error messages about not connected
Screenshot/Video: Unable to collect chests or upload to cloud. Says I have no connection but this is not true I have checked multiple times and the switch is connected to the internet.

[bright moth]

Platform: PC
Issue: "Impossible to connect to online services". I have tried restarting my PC, restarting my router, uninstalling and reinstalling the game and it still doesn’t work. I know it’s not an internet issue because I have been playing on switch since launch and am trying to move to PC for better graphics among other things. Does anybody have a fix? Please fix this DEVS!!

[jagged blaze]

Platform: PC
Issue: Continued reprting to connect online to do anything. Verified connection speeds of 900 mpb up and 820 mbp down. Restarted Game and PC both without fixing

[quiet owl]

I am also having the issue of it saying its not online. Can't access the mailbox or that either. Xbox one.

[ebon cobalt]

Platform: Switch
Issue: temporarily couldn't access online features. Now I can't open the moonstone chests

[winter cipher]

Online servers have een down for me for the past hour on PC

[dusk geyser]

Platform: PC/Steam, PC/Xbox GamePass, Xbox
Issue: "Online Services Unavailable" The game is experiencing some connectivity issues wit online services.