**Please post here if you're having issues related to Playstation Crashes.
Use the format below:**
Issue:
Screenshot/Video:```#(Archived) Update 7 - Crashes on PlayStation
fluid vector
harsh geyser
PS4 or PS5 : PS5
issue : since the update my game crashed twice, 1st time during travelling and 2nd while decorating my house :(((
teal slate
Ps4, my first crash from update after a teleport, same traditional error code
forest pebble
PS4 or PS5 : PS5
issue : had to restart the game post update and now I keep getting a game initialization error
Screenshot:
keen drum
PS4 or PS5 : PS5
issue :
I also have the same problem as reported in the post above. The error occurred when I restarted the game.
(Region: Germany)
sacred bear
PS5
Issue: loaded up the game and like others, I am greeted with this error message. Was working fine this morning.
(Region) USA
I am letting the loading bar finish to see if I can get in, even though it is taking longer than normal.
teal slate
201 is the bug from before christmas version of hunted mansion if you set as main house
mellow grove
Ps5 stuck after applying the nightmare house down
sacred bear
To clarify, I had the regular Haunted Mansion set. Not the NBC Haunted Mansion one.
flint gyro
PS4 or PS5: PS5
Issue: So last night after the update it kept freezing and then crashing. Happened during my stream twice. Then today as I'm about to head to Mother Gothel it crashed again.
shell portal
PS5
Issue: it doesn’t work on ps5. It says there is an error #201
rain cliff
PS5
Issue: game was extremely laggy and slow to save. Game eventually stopped responding to controller and froze until forcefully closed. When restarted, the game took a very long time to restart, longer than it's ever been.
fast vector
PS4 pro. Crashed once last night when entering the spooky castle (a second house) after having zero problems since swapping my game to the pro a couple months ago. And just now my game froze entirely after entering the cottage (as a secondary house) so that I had to close the application.
chilly socket
Issue: Starting to crash more when im cooking especially
Console: Playstation 4
tepid crane
PS4 / Issue : game freezing several times while opening or exiting the inventory. Never happened before the last update. Force quit + restart is the only solution I found to solve this problem.
mystic crater
PS5
Game is lagging a lot and freezing frame. It's almost impossible to play, everything crashes.
dusty hedge
PS5
Issue: Game freezing several times, can happen whenever, but mostly when opening the dreamlight/map/collection/quests/event/shop/settings. After the freeze the game crashes and I need to start it over. It has worked well since the update, up until now.
fast vector
PS4. Crashed while auto filling recipe.
limber lotus
PS4 OR PS5: PS5
Issue: when playing, like harvesting, the game freezes. I can hit any button, but nothing helps. Have to restart it once or twice a day...
silver spindle
PS5 - Game loads in fine, but when I hit the start button (trying to pull up map or quests, etc) the game freezes and crashes.. It’s unplayable at this point bc it’s happening every time I try to play.
merry blade
Ps5- it starts randomly lagging
old copper
PS4:
Issue: constant lag when running around game. Crashes at least once every day, sometimes twice - mainly while teleporting and exiting/entering a house.
subtle dune
PS5: random lagging and when decorating frame drops to unplayable rates, screen keeps freezing for a second every other second first few minutes of decorating are mostly normal but then i get the above.. my item limit is set to 6000 but i have no more then 3000 items in my valley, frosted heights is always lagging when walking through and it is empty there, same with forest of valor but this i have decorated... i also play on Xbox series S wich atm since fairy godmother update runs better then the PS5
When harvesting or planting crops the player stops for a second or two and then plants/harvest waits a second again etc etc since fairy godmother update also with mining there is the same problem, you hit the rock 4 times takes a second or 2 pause and then hit the rock for the 5th time
lament oxide
Ps5: game is lagging especially during dialogue, and when trying to complete tasks
dusky pawn
Online connection issues on PS 5. Can't connect to one Internet. Says online services unavailable.
floral ore
I was playing online today but left to run errands and I cant connect to online now. PS4
lament verge
Online connection issues on PS 5. Can't connect to one Internet. Says online ser...
Mine is saying that as well
small fox
Issue: game will not connect online, even though was just playing fine all morning, tried reloading and still won’t connect
Screenshot/Video:```
remote wyvern
Issue: game will not connect online, even though was just playing fine all morning, tried reloading and still won’t connect
Screenshot/Video:```
storm moth
PS5
Issue: game will not connect to online services. Was playing just fine this morning on the same system/account
rain aspen
PS5
Issue: Crashes anytime I pause the game/view quests or the map.
Edit: I just disabled camera shakes and flashes in the settings, and now I can open the menu just fine.
Edit 2: it worked for like five minutes lol
chrome mortar
PS5
issue: game crashed twice when travelling specifically from forgotten lands to dazzle beach via well. any other well or walking doesn’t do this
queen isle
PS4 OR PS5: PS4
Issue: Game crashed with error Code "CE-34878-0" while decorating around the Glade of Trust.
limber cipher
PS4 OR PS5: PS5
Issue: Game crashed with error Code "CE-108255-1 " while trying to load into game freezes when spawning in outside house.
spring cedar
PS5: I bought the game 5 days ago for the first few days it was running fine but since yesterday it’s completely unplayable. Everytime I go into my menu it crashes.
old copper
PS4
Issue: Yet another game crash. Happens daily. Mainly when teleporting, exiting/entering house, or decorating. Only ever shows error code CE-34878-0. Also map is very laggy and quite often completely white with a few characters showing.
inner fox
Plattform: PS4
Issue: Game hangs when you switch to the map
limber cipher
Plattform: PS4
Issue: Game hangs when you switch to the map
Are u on the cursed quest?
inner fox
Are u on the cursed quest?
yes, but there was something hanging before that too
wicked axle
PS4
Issue: Game won't exit main screen at all. Background music plays, and system is connected to Internet, but no buttons work on the game. Attempted 3 times after closing application and restarting the PS4
opaque sigil
PS5:
Game crashes frequently after teleporting
restive prism
PS5
Issue: every time I log in and hit the map it instantly freezes. I’ve done all the things they’ve listed online and I’ve emailed them idk what else to do
thorny river
ps5:
every few hours my game crashes and its getting frustrating
keen drum
PS5
Issue: The game crashes every time I pause/quest, look at the map, or go into normal play from the build menu.
- Mostly after I have placed/moved buildings or generally used objects to decorate.
livid cape
PS4
Issue: game crashes after decorating valley. I’ve spent most of the morning today decorating. After having my game crash after decorating for a long time over the last few days, today I tried exiting furniture mode and saving every 10 minutes or so. It was working fine, and then again when exiting furniture mode it didn’t crash but the whole game froze. I left it for a few minutes and nothing happened so I had to close the game.
untold warren
PS5
game consistently crashing after trying to open inventory after previously opening it, closing the game brings up the report problem screen
brave pollen
PS5: Game consistently laggy to the point of being unplayable, but only outside and not on furniture mode. Wasn’t having any problems after the newest update until Beast & Belle came to the Valley.
cunning turret
I have initialization error 201. After some research ... it is HM skin related. I didn't know I wasn't supposed to use the Nightmare skin and now I don't know how to undo what I've done. I remember reading there was an error. But I thought that it was fixed when we got the moonstones. How can I fix this?
tepid crane
PS4: Since the Enchanted update, the game is consistently freezing while opening the inventory/wardrobe/deco mode. The only solution is to force quit and relaunch the app, which doesn’t fix this issue on the long term. A message of error always pop up after quitting.
fast anchor
PS5:
This game crashes at least twice in a few hours every time I play. It’s done this ever since I started playing. It usually does it for no reason, the only other issue I have is when I’m giving a character an item, the “give item” screen never goes away & I have to force closes the app 🫠 I wish I could stream this game on Twitch but as a PS5 player it’s impossible bc of the crashes (at least without a capture card) 🥹
untold warren
Ps5 : After picking up a memory orb and backing out of the menu, puzzle piece stays on screen, and the only way to fix it is to close the game
old copper
Ps4:
Crashing after exiting decorating. Third time today! 😔
loud elm
Again, it's frozen AGAIN and not saved the game ! Still can't use camera mode either
untold warren
Ps5
Talked to Ursula and then could no longer press any buttons. camera moved around just fine though
grizzled oxide
PS4
Can't use x button in game. All other buttons work fine. I've 100% confirmed that it's not my controller, when I shut down and restart the game it's fine again. It's happened twice so far, one time last week and then again today.
Sorry, screenshot isn't relevant
old copper
Ps4:
Crashing when exiting house or Scrooges store. Hating playing this game atm. Extremely frustrating when it’s crashing 3 or 4times a time! Please please fix!!
untold warren
Ps5:
after crashing only 3 mins before this, picking apples and then pressing triangle to open inventory freezes the game yet again
subtle dune
Ps5: sometimes when fast traveling the menu stays on the screen and does not go away, have to close the game, today the game also crashed 2 times when harvesting and cleaning up the valley, it's also still lagging in the frosted heights
neat gull
PS5, after giving Maui his meal in Remy's, I quickly opened and closed the PS menu to check the time, thr game then froze and went to a black screen.
neat gull
Another one, this has occurred at least since the Haunted Mansion hotfix update: when chaining digging commands together, the game will regularly freeze between the digging animation and the plot appearing. I can't record this as the animations magically work once I press record.
fickle lantern
PS4
screen froze while accidentally opening furniture mode while fishing with donald, could move around but couldn’t place or remove anything. couldn’t exit either.
did not get a photo/video unfortunately :c
wraith bluff
PS4
When talking to characters if I hit the button to talk to quickly it does not bring up the conversation options we just stand there. I have to restart. Happens the most with Beast.
harsh willow
PS4
For the last 4 days Ive been experiencing constant extreme lag overall. Increasingly while decorating and in TOM. Screen freezing and at least once a day crash
Additional information:I was running smoothly even days after completing update content including star path. Also did recently place haunted mansion for this weeks dreamsnaps. Only ( 2000/3000) on item limit at this time. It was running more smoothly almost at full limit.
severe comet
Crashes constantly on PS5
pale cove
PS5
Issue: Randomly the game freezes when I press triangle to go into my backpack/inventory. When I close the game it offers to send a report which I consistently have done but wasn’t sure who all gets that report (is it PlayStation or the devs?) so I’m reporting it here. This started shortly after the most recent hot fix.
No Screenshot as it wouldn’t show anything but the frozen image of the game.
night wave
PS5
Issue: Randomly the game freezes when I press triangle to go into my backpac...
Console: PS5
Issue: Same as above. Game freezes when opening the backpack/inventory with the triangle button. Sometimes it just freezes before the backpack opens, sometimes it shows what I have attached as a screenshot.
Timing: This happens so often that I have to manually save my game constantly out of fear that the game will crash when opening my backpack. This started with the latest hot fix, possibly even a little bit with the Beauty and the Beast update.
night wave
Console: PS5
Issue: Same as above. Game freezes when opening the backpack/inven...
Not going to lie, this bug makes the game dang near unplayable. You don't realize how much you use the Triangle button until you can't anymore. This is frustrating. 😔
untold warren
Not going to lie, this bug makes the game dang near unplayable. You don't realiz...
if you have the item limit turned on, turn it off, it's the only thing that stopped mine from crashing every time I pressed triangle
night wave
if you have the item limit turned on, turn it off, it's the only thing that stop...
I cannot thank you enough! This totally fixed my problem and I would have never even thought to try turning off the item limit boost. I barely ever decorate my valley, so I forgot I even had it turned on.
Thank you!!!
@pale cove Does this fix your problem too?
pale cove
I cannot thank you enough! This totally fixed my problem and I would have never ...
I never had it on. But it hasn’t crashed in the last two days so I’m not sure what fixed it 🤷🏻♀️
untold warren
I cannot thank you enough! This totally fixed my problem and I would have never ...
yw !! my game crashed 5 times in the span of under 10 mins before so i swapped to other acc, which was brand new and didn't have the item limit turned on, and had no crashes so went back to main game, turned it off n boom, no more crashing when pressing triangle 
nimble scarab
Screen froze on ps5
ionic reef
PS4
My game keeps freezing and it doesn’t show the choices.
vivid wave
PS4 or PS5: PS5
Issue: My game has been continuously freezing and needing to be force closed, primarily when switching between tasks (closing decorating, leaving Goofy's stall, leaving cooking). The fast travel menu has also stayed open after traveling and wouldn't go away or let me access anything else without force closing the game. It has made trying to complete my last star path duties incredibly frustrating (I'm now worried I won't be able to get everything I want 😭).
left scarab
if you have the item limit turned on, turn it off, it's the only thing that stop...
This doesn't fix mine. My item limit has been off, but the game still freezes causing me to force quit the game. In the process of the ps4 trying to close the game the error report pops up to send.
vivid wave
This doesn't fix mine. My item limit has been off, but the game still freezes ca...
That's been what was happening on my PS5 too. I powered off and unplugged the console for a few hours, then went back to the game. The freezing stopped for about a day then started again🙃 opened a ticket about it with Gameloft but haven't heard back 🙃 if you want a quick fix unplugging may help you for about a day but likely won't fix it entirely
left scarab
That's been what was happening on my PS5 too. I powered off and unplugged the co...
Yeah, the trouble tickets take awhile and then it's a generic response back at best showing they didn't read the trouble ticket at all. I hoped by posting here it might get the issue seen and heard instead of quick clicked through by email response team. Fingers crossed it gets fixed soon as the game isn't very playable when I can't press triangle for backpack or if I dared to look in backpack right before trying to use a well or enter a building. It's a cute game, but definitely not one worth putting any more real money into when I'm lucky to get 30 minutes of play before it freezes and/or crashes.
night wave
To confirm, I still get crashes here and there when opening my backpack on PS5. But they are far less frequent since I turned off the item limit.
nimble scarab
PS5
Screen froze.... again.
fiery monolith
PS: can’t use cloud save.
Sony : “It is up to the game developer to open up cross-play, this is not something we have the option to open up for from our side.”
Time to put some pressure on the devs?!
rigid nebula
PS5
Issue: Game crashes only when I use a well to teleport. It's been happening more frequently during update 7. Is it a point where I have to save before even attempting to use a well or I will lose progress in the game.
tepid crane
PS4
Issue: Game still crashes when i open the inventory/backpack. Happening frequently since last update, to the point I save every time before opening it…
celest badge
PS5
Issue: Game crashed when quick travelling to an area, game is incredibly jumpy and laggy today
ancient coyote
After I spent about 5 minutes in build mode, the game started to stutter extremely. So strong that I have to restart it.
nimble scarab
Ps5
Yep. Stuck here.
teal slate
I really hope that the new update fixes the usual crashes and freezes on PS4 that sometimes happen: teleporting, entering house, randomly... or sometimes when you teleport the destinations screen remains and you can't do anything other than teleport or close and reopen the game
teal slate
an decorating, second crash when i decore for long time in less of 24h
chrome mortar
PS4 OR PS5: PS5
Issue: hovered around with the plaza hedge whilst building and building froze, was able to move camera and butterflies were still moving but navigating furniture menu wasn’t possible and changing to clothing and inventory just highlighted the tab yellow but didn’t open them
Screenshot/Video: can see plaza hedge with the turning red stuff, yellow icons highlighted
nimble scarab
Ps5
Yep! It crashes almost as much on the PS5 as it does the Switch anymore. I'm stuck!
harsh willow
PS4:
Intense, consistent lag and stuttering. Nowhere even close to item limitations. Due to intense fog? My game looks like this 100% of the time
old copper
PS4: Constant crashing when exiting/entering buildings or furniture mode. Three times today and counting. Also super laggy and more@noticeable whilst raining. Error report: 34878-0. Sorry did not take photos.
teal slate
I hope that tomorrow on PS4, in addition to the usual crashes/freezes, this annoying freeze that recently happens when I open the inventory will also be resolved
