#(Archived) Update 6 - Crashes on XBOX & Gamepass

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heavy bridge
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**Please post here if you're having XBOX Crashing related issues.

Use the format below:**

Issue:
Screenshot/Video:```
elfin nova
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Xbox one issue crashes at load screen

rotund hornet
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Xbox S issue crashes at load screen.

turbid parcel
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Xbox Series X
Game freezes while talking to Scrooge to unlock Vanellope's house after placing (multiple times during same dialogue)

static wyvern
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Xbox Series S
After update there’s reduced graphics quality in the natural environment, lag that wasn’t previously present and now game freezing when doing various activities including mining.

vale flint
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Xbox series S
After updating I have had three freezes so far coming out of villager homes and just generally running around and had to restart the game

arctic idol
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Xbox series xs
After the update my game will not start at all. I keep getting a message on the loading screen that says game initialization error code #201

icy pulsar
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Xbox one game pass
Loading is still slow on Xbox

lyric quail
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Xbox series X game pass freezes and crashes anytime I open my inventory or try to do a task (give gifts etc…) have to reboot game but then does it again after 5 minuets

red needle
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xbox series s
error 201 on load screen

cinder mauve
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Platform: PC/Xbox gamepass
Issue: Game loads part way, I receive "Game initialization error (#201)"
Screensjot: sorry, I don't know how to do that, here is a picture instead.

twin dove
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Xbox keeps tryna make me buy GamPass when I already own the game

warm star
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Xbox series X
Crashing when designing clothing between 5 to 20 layers

twin dove
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Platform: Xbox Series S
I do not have DreamSnaps menu. I completed task to bring Vanellope in Valley and was offered pixie dust. But the dust is not in my mailbox and I progressed to next quest but do not have DreamSnaps Menu's. Game also keeps prompting to purchase Xbox Pass when I own the Ultimate Edition of the game.

pseudo flame
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Platform: Xbox Series X

issue: error 201

slate crescent
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Platform: Xbox one.
I completed the dreamsnaps tutorial and dreamsnaps is no longer in the events tab. I do not have access to the weekly dreamsnap challenge. Xbox keeps asking me to purchase gamepass when I own the game.

tranquil siren
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Xbox series s

Game keeps freezing randomly, even when walking. Have to force reboot. Happens every 5 - 10 minutes.

mellow topaz
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Xbox Series X
Game crashes every 5 minutes no matter what I'm doing.
Game also crashes if in decorate mode for more than 30 seconds.
Game also crashes if in photo mode for more than 20 seconds.

violet totem
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Xbox series x
Crashes repeatedly..

oak void
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Platform: XBOX Series X
Issue: With “Ready Player Fun” quest active a little before 8am local time, I tried to talk to Vanellope and the game hung. Music still played. Force quit and relaunch allowed me to talk to her without the hang. Edit: the game hung again once I leveled her to 5 while watering plants.
Screenshot/Video:

lone pumice
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Xbox one X
Won't load past a certain point on the load screen, I've rebooted and reinstalled and nothing

subtle palm
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Xbox one

Wont load past certain point and keeps trying to get me to get a game pass when i own the game

wraith dirge
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Xbox Series X
Game freezes randomly. Didn’t have any freezing issues before Dreamsnaps update.

stiff helm
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Xbox series X
i keep getting random game freezes with seemingly no cause, and i have to restart the game for it to work again. wasn’t a problem before this update.

subtle patio
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XBox Series X Gamepass
Multiple freezes and crashes at various points in gameplay. Sometimes when talking to Vanellope, other times while trying to move things to storage.

tulip plinth
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Xbox Series X
When you open your inventory it freezes... not sure if it is because I have Vanellope with me or not.

Also the entire game is extremely laggy.. can hardly do anything.

thin raft
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Issue:  since update game freezes about every 5 minutes after playing.
cosmic tusk
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Xbox series X Game pass
Issue: game freezes up and I have to restart and start new misson over and over after 5 mins into game play.

tulip plinth
unreal lark
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[Xbox One old gen on Game Pass]. Still receiving the 201 error. Have not been able to log in.

uneven walrus
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Xbox series X
Since update my game has been freezing every 5 to 30 minutes requiring me to force close the game to resolve. Seems to be occurring at random. Has occurred while interacting with plants, in dialog with characters, while feeding animals, and just moving around the map.

latent furnace
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Xbox Series X
Game freezes while talking to Scrooge to unlock Vanellope's house after placing. This has happened multiple times during same dialogue.

tall timber
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Xbox SX Multiple crashes, on loading to the title screen. Crashes in game when interacting with characters. Also experiencing weird cursor bouncing when in chests. (I.e. the cursor will bounce from the left jump 4 squares and land on the right.)

forest latch
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xbox series s, gamepass
game randomly freezes after 20-30 minutes of playtime forcing me to reload often losing progress

hearty badge
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Xbox seris X. Game freezes 5-10minutes into the game everytime, without fail 😩

tight dew
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Game is freezing within the first few minutes of launching the game.

fiery spruce
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I haven’t played in at least month now hoping for some significant changes on Xbox S for better game play, but nope still the same horrible infrastructure. My game has literally froze 6 times in 1.5 hrs of gameplay for no reason while trying to do various things, ie talking, editing, gardening, crafting! Zero fun or entertainment value when a game has this many issues. Guess I’ll wait longer for y’all to get it together…hopefully some day I won’t feel like I threw money down the drain on this game. 🤷🏽‍♀️

polar mural
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Platform: Xbox series X
Issue: whenever speaking to Nala the game will freeze. Does not happen with any other characters. Xbox does not freeze, only the game.

steep whale
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My DreamSnaps disappeared from Events Menu.

potent furnace
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Xbox one
Game freezing on load screen at 3/4 of the load. Little star stops spinning. I know everyone else is reporting it, but isn’t reporting it the point? It’s not even saying an error code. Have to restart console. Music still plays in background. Lagging. Disheartening
Ok this time the music stopped.

edgy loom
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Also experiencing the issue the person above me is.

short dirge
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Xbox series X
Game is constantly freezing, mostly when the inventory is being opened. Not fun playing a game when youre having to constantly save the game every minute to not lose even the smallest progress.

sonic sonnet
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Xbox series S
My game keeps freezing at random times. Sometimes while loading into the game, sometimes just while playing, and also on loading screens.

main shoal
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Series S. Game randomly freezes, causing me to restart and lose progression.

static wyvern
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Xbox Series S
Simply walking through the Valley and the game crashed.

hearty mesa
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keeps crashing every time i try to load and start the game, i’ve restarted game 3 times this morning and it still won’t load to play. before it would freeze once then i’d restart and then start it up and it would work next round, now it’s not

regal schooner
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Xbox Series S
My game freezes when I’m in my valley, I’ve restarted it 3 times and I keep having to restart my quests because of it. It happens at random times so I can’t pinpoint when it’ll freeze.

restive crater
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I have a pc using Xbox pass and It just shows a error message at the loading screen

empty valve
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Xbox one s
Extreme lag in furniture mode.

blazing quartz
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Xbox series x
I've had several game freezes today having to restart missions

manic gale
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Xbox one crashes on loading screen with game pass pop ups every 2 minutes.

shut sequoia
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Hello, is there a known issue about infinite loading on start screen on PC(steam) after trying to link the account to get a save from Xbox gamepass (pc too) ?

blissful bramble
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Platform: Xbox Series X; Issue: Keeps freezing after about 5 minutes of activity, I have to save everything before the last save time reaches 5 minutes if not then it will freeze when talking with Characters or going thru menus, sadly I don't have a screenshot.

ember quest
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Xbox Series x still seeing the load issue with error code 201 I have gamepass. however my husaband can play and access his game, same xbox just different profiles.

icy pulsar
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Xbox one gamepass
Anyone having issues loading in, it's so slow on Xbox, I reloaded the game several times

short dirge
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Xbox series x
The game froze, when I rebooted it after closing it, the title screen was still faintly visible. Had to close and reboot for the third time in 5 minutes.

fresh magnet
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Xbox series X
2x Crashed when trying to feel animals
Crashed while walking around
Seems to happen frequently after a certain amount of time played since restarting

muted halo
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Xbox Series X.
Froze/crashed when talking to Vanellope for her quest

golden radish
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New Gen Xbox Series S. Since the new update the game freezes at some point during gameplay within the first 30 mins of playing. Usually triggered by talking to characters. Also camera juddering when panning around and lagging when running. These are all new issues that were not at all present before the update.

neat patio
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Platform: Xbox series X
Issue: game is freezing with music still playing in the background. Happens every 5-10 minutes.

languid notch
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Platform: xbox series x
Issue: game keeps freezing with music still playing in the background. Game also keeps crashing when in furniture mode and when picking up memory orbs. Please fix 😮‍💨🙏

slender stump
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Still will not load only way I can play it is by cloud gaming it

burnt pilot
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Platform: Xbox Series X
Issue: Game starts to stutter and then later crash. It happens quite frequently, annoying usually just before or in between autosaves.

hushed radish
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Platform: Xbox one
Issue: Game takes forever to open, it took around 5 minutes for it to load on the loading screen.

cedar pike
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Platform: Xbox Series S ( Next Gen )
Issue: 2nd time it’s freezed on me today. 1st time when i was mining & 2nd time when i got Vanellope to level 7

craggy ravine
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Xbox series S crashes every time I am crafting. Lost tons of progress on a build I was working on because it didn’t auto save before the crash

limber owl
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Platform (Be sure to include new gen or old gen xbox): Xbox Series S
Issue: Randomly freezing no matter what I’m doing. It’s happened about 3-4 times in the last couple hrs

blazing quartz
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Xbox one x game pass STILL constantly freezing randomly.

tired magnet
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Xbox series X
Crashes when I take a picutre
Or when I build

patent jewel
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Platform: Xbox Series S
Issue: Unable to save locally or to cloud, just get stuck on the screen and doesn't sync

indigo shadow
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Xbox Gamepass Cloud
I have a situation where my character becomes frozen in a interaction but the rest of the game is still working, ie other characters doing there normal routine walking around or activities. This happened several times today , Sunday July 30,2023.

languid notch
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Platform: xbox series x
Issue: crashes whenever I'm in furniture mode. It's so annoying. How am I supposed to complete the weekly dreamsnaps if I can't even enter furniture mode to do it...

spare hound
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Xbox Series X new gen
Game freezes every day sometimes more than once after awhile of playing.

short zinc
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Xbox series x
Game keeps freezing randomly
Can sometimes still move camera but character frozen in place

graceful pier
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Xbox gamepass on PC
Playing on the PC has been a dream up until 3 or 4 days ago, the gameplay started stuttering. It now takes 3 times as long to load the game. And will freeze every 5 to 10 seconds, eventually gives me a windows dialog that says the game is not responding, options are to wait or close the game. Waiting usually brings the game back pretty quick but with the same issues.

oak void
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Xbox Series S game pass, game lagging when just moving around then freezes, have reloaded 3 times in 10 minutes of gameplay.

patent jewel
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Still cannot save to cloud, lost all my progress, been like this for around 5 days now, SORT IT OUT

lean shuttle
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Platform: Xbox S
Issue: Recently started to freeze. Froze once, quit and reopened the game only for it to freeze again within 5 minutes.

quick terrace
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Xbox x/s game has frozen multiple times on me since this last update which integer did before. Talking to people,leaving homes seems to cause it most. Need to lose out game and restart to fix but lose some data because of the freeze

velvet walrus
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Xbox Series X (new gen) I love this game and have put over 700 hours in but the ongoing crashes are making it nearly unplayable. 🙁 I cant play for more than 5 minutes without a crash. Dialogue is the worst trigger it seems even if its just a character walking up and talking without me engaging.

proper escarp
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Platform: Gamepass on Xbox console
Issue: Game loads so slowly that I had to force quit and reload. Then when I toggled on dreamsnaps compatible for clothing the whole thing froze up and I had to force quit again

sharp moss
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Platform: Xbox series X.
Since the most recent update my game has been crashing every 5 minutes. Can't really play the game at all. Especially when you close it down and it hasn't auto saved. 😒 it's disappointing my game has been fine up until this point. I've never had it crash until a few days go and now. It's ridiculous.

round hazel
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Platform: Xbox Series S
Issues: For a few months now it takes 20 min just to load and sometimes will crash instead. Also got the Conspicuous Book and everytime I put it in the bookshelf and try and take anything from any of the chests inside the room it opens it crashes on me.

teal gale
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Xbox series s game freezes multiple times in a short time period. Either when talking to characters, or gardening or just walking around.

plush haven
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Hello! Ever since I got Vanellope, the game will constantly glitch and be laggy. It ends up freezing after an hour in. I play this on Xbox. Can you please fix it?

velvet walrus
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I just quickly decorated a room (Xbox series X) and when i came out of design mode literally everything but the wall paper n flooring disappeared.

old crystal
#

**Please post here if you're having XBOX Crashing related issues.

Use the format below:**

Issue: game will freeze and not get unstuck
Screenshot/Video:```
gleaming shuttle
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I don't know if this is the right area but I was playing n PC via Xbox Game Pass and I was placing items for a mission and tried saving what I did by pressing B and it locked up and my screen was flashing.

gleaming bough
rustic sapphire
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Xbox Series S via game pass, I love this game but since the update it’s been completely unplayable, I can’t load it for more than a few minutes before it crashes and I have to force quit. Really frustrating!

oak void
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Issue: Game froze after attempting to travel to the Plaza from Forgotten Lands. I was hanging out with Wall-E
Screenshot/Video:```
clear loom
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Game freezing during various actions (digging, talking, completing quests, etc) seems random. Can play for hours no issue and then can have several issues in a short span of time.

vale flint
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Platform : Xbox series S
Still having freezing during actions like changing clothes and in furniture mode and also when using the camera.

mild sphinx
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Issue: constantly freeze and crashes where we have to go Home Screen and quite game to restart it over again. 
Screenshot/Video:
oak void
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Xbox series S
Issue: crashed 5 times in the past two hours.
Twice while trying to take a photo for the dream snaps.
Once while moving furniture around and building and then twice while just going about my business. It’s very frustrating that the game has been out this long and it still crashes so often.
Screenshot/video: I don’t have one.

Edit: I’ve just purchased the wall•e expansion pack, equipped the outfit and it’s crashed again.

vernal sage
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Xbox Series X
Issue: Crashes when giving Vanellope her gift of the day
Picking Apples
Talking to characters

Screenshot/video: Not have one, will include one next time

ruby canopy
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Xbox Series S - Game Pass

Game freezing so often it’s practically unplayable.
When doing anything but especially when talking to characters or after exiting wardrobe.

nocturne dome
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Xbox Series X- GamePass. Game keeps freezing either at the main title screen. Or the biggest freeze of all is when I go to craft items, and it'll freeze quickly to where I have to restart. 2nd issue: The game wont let me buy certain items from Scrooge's shop. 3rd issue: Things keep disappearing from the village even after placing it down and then saving.

left mango
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Xbox using game pass - I hit continue and it takes hours to load or doesn’t load at all. Please fix asap as the game is unplayable

manic thunder
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It's having trouble on my family's Xbox One X, too.

torn turtle
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Xbox series s. - In the middle of any quest or when playing in gender, game freezes and you have to shut game off to play. Will happen on repeat within 15 min of playing. Happened during the star path for pixar period as well.

timber trench
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Game crashed on Xbox One while in furniture mode decorating

main shoal
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Reporting this again since the update completely ignores the constant freezing on Xbox. FIX THIS. I paid to play a game that I cannot play without it crashing.

velvet walrus
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Was the hotfix supposed to fix the crashing on Xbox series X? Mine is still crashing. :/

agile prawn
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Xbox series X
Though crashes are less frequent, game still lags randomly before freezing completely. Seems to always be mid-action, and never quite the same thing twice. Specifically Sunlit Plateau and Plaza have worst frame-rates insofar as I can tell.

frigid spire
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Xbox Series X (Gamepass)
Multiple crashes in the past 48 hours, have happened while mining, changing clothes, and moving furniture.

ashen smelt
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I’m noticing every time I’m in inventory and using the dream snap filter, the game crashes. Does it every time I use that filter. Hope this helps

short zinc
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Xbox series X
After hotfix game is still freezing
So far it's happened at Kristoff's stall and even after hitting exit to main menu button

shut kestrel
#

Xbox Series X
Issue: Opened up the Simba realm and started the “Eyes in the Dark” quest. Everything worked fine in the beginning, but when I was going to try and knock over the big log to go over the waterfall, the log won’t fall and I can’t proceed any further. Hope for a fix soon ☺️

craggy crow
#

XBOX Series X
Issue: Game video freezes when in wardrobe select if filter is used. This was directly outside the player house at the default location.

velvet walrus
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Xbox Series X Game is freezing up worse than ever. Its freezes at least 1-2 times for every 5 minutes of gameplay when I am outside. If I am inside my house (in game) it doesn’t seem to freeze up. Its seriously becoming unplayable. 😢

gloomy tiger
#

Xbox series S, game crashes every time I use the workbench by my main house and by goofys house, which both happen to be the red one

honest whale
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Hello, I am playing on Xbox and haven’t been able to get the game to load for about two weeks now (had the same issue couple weeks ago haven’t tried to open since and now it won’t open again today and is stuck loading at the same spot). I checked the known issues and it says that this problem has been resolved and it said “live patch”. How do I fix this issue or get the patch? Thanks for any help!!

inner mural
#

Xbox Series X game pass
Game gets jittery/laggy while changing ANYTHING in Frosted Heights since update. I'm talking picking flowers, mining... anything. I've found that saving once per minute prevents soft crashes, but this is a pain when, anywhere else, I can allow it to auto save every 5 minutes without issue.

agile prawn
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Xbox series X (purchased, not game pass, if that makes a difference)

Game crashes extremely more frequent today. Froze 3 times before I could even get into the game itself, and has crashed a few times since in the 1/2 hour I've been playing. Manual saves every minute or so DO seem to delay the crash, but it's a bandaid on a bullet wound do to speak....

sturdy gyro
#

XBox Series S, game pass
Game freezes frequently since Vanellope update. In particular when in Wardrobe or Camera modes it seems, but happens at other times as well.

velvet walrus
#

Xbox Series X, purchased. Mine has been doing much better today! No freezes yet and I have been playing for hours.

idle dawn
#

XBox Series X, Game Pass
the game froze 4 times in the past 1.5 hours. nothing I can pinpoint, if froze in different areas while doing different activities

zenith cipher
#

Xbox Series X constantly crashing while doing Nala’s quest to place Scar’s rock.

stray minnow
#

Xbox series X,
Game freezes so often I cannot play it anymore. Mining, talking to characters, foraging, changing clothes.

wild salmon
#

Series S the game crashes randomly. Losing all progress before auto save. My guess is since I know I’ve played long enough for the next autosave it crashes while trying to save

blazing quartz
#

Xbox series s game pass. Stuck on main loading screen. I've restarted all my devices. Still won't load past the loading screen with venelope.

final python
#

Xbox Series X
Game Pass

Characters/Cutscenes happening underground/clipping through.

Constant freezing doing any activity or just walking, needing a full exit and restart. Bugs out when talking to characters where no dialogue happens and you can't move or exit the conversation. Menu's not letting my select an item until I exit and re enter that menu about 5 times.

hard cosmos
#

Xbox Series S
Game Pass

Items not registering for quests and items showing as quest items after quests have been completed.

I've had this multiple times since I started playing 2 days ago, I've found it's worse on PC game pass but items are not tracking correctly (for example the emeralds needed for Donald) and then post quest its saying the emeralds are still a quest item but no quest is asking for them!

shut kestrel
#

Xbox series X
Game pass
Still can’t manage to get the log to fall down in the Simba realm and continue the “Eyes in the Dark” quest. Will there be any fix soon? Or is there still a ongoing fix that the devs are looking at?

languid notch
#

Xbox series x
Keeps crashing when trying to take a photo

hard cosmos
#

Xbox Series S
Game Pass

Giving quest items or just general gifts keeps getting stuck on the screen, it comes up with the blue box to say give item after click yes, it just stays there. Doesn't vanish, have to quit the game and reopen it again.

torn vale
#

Xbox series X:
Crashes whenever i start doing something even if it’s as small as opening my inventory.
Also my game crashed after talking to the forgotten and now i can not progresses through the rest of the quest.

main shoal
#

Series s, still crashing and freezing randomly. Please fix this. It’s been over a month.

sturdy gyro
#

XBox Series S
Game Pass

Game has frozen/crashed every time I have attempted to go in the wardrobe to change my character's outfit/hair. It has happened three or four times today.

agile prawn
#

Xbox Series X
Purchased Version

First time trying to play in about 2 weeks, crashes and lagging still just as bad. No one specific action/biome cause, insofar as I can tell: Froze on title screen as soon as I booted up, then about 15ish minutes later when removing thorns in Forgotten Realm (no buddy), and a third time about an hour later in Frosted Heights when mining (hanging out with Scar). Was able to mitigate some of the lag by manually saving every 1-2 minutes, though sometimes had to save 2 or 3 times in a row to get rid of it.

I also discovered, between 2nd and 3rd crash, that the manual Cloud Saves I did in that span didn't actually register? I had been Cloud Saving periodically in that time, but it claimed my last one was when I'd rebooted after the 2nd crash. Unsure if related or not, but potentially concerning...

wintry knoll
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Had a crash just now. Xbox Series X playing on game pass. Started Simba’s lvl 7 quest. Went to speak to scar and the game froze. Had to go to Xbox Home Screen. End the game. Then restart.

blazing quartz
#

Xbox series x game pass again. It now takes sometimes over 30 mins for the loading screen (venelope screen) to load and let me into the game. Very frustrating as I only bought a game pass subscription strictly for this game.

fluid quest
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Xbox Series X, can’t cook, use the stalls, or go longer than ten minutes without game freezing and crashing, turned on the game only for it to crash no less than 6 times before the last time forced me to force shutdown my Xbox and caused my controller to stop working temporarily? Very frustrating, it’s enough for me to stop playing altogether since I can’t really play anyways.

torpid dew
#

Xbox series X - freezing and crashing at random intervals, always have to force a restart.

spring panther
#

Xbox One X
Cannot get into the game. The loading bar freezes at 3/4th and then won’t load any further. No error messages or anything, just stops. I have to open and close the game 20-50 times to eventually get in. It takes almost an hour. 🥲 Help.

iron locust
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Xbox series X - upgraded game pass version to ultimate. Not played in a month, xbox, game all up to date, cloud sync up to date, can not go more than 5 mins without freezing either talking to characters, trying use stalls, change outfits, xbox d/c from mains to clear cache, game uninstalled and reinstalled, in the end moved to another game

chrome silo
#

Xbox series X - game will randomly freeze, sometimes when talking with characters with quest dialog. Sometimes just exiting menus, there's also stuttering/frame rate issues at random areas of the game. Particularly if there's more animations happening in the area. This started happening after vanellope/dreamsnap update.

keen pollen
#

Xbox S having issues with freezing, lagging/delays and save to cloud. Love playing DDLV but reminds me of early play on Switch before playing on the Xbox S, so disheartening.

sturdy kelp
terse quiver
#

Mine is saying connectivity issues but my wifi is great and all my other games work with it

verbal cave
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Xbox One X - Game Pass
I have to restart the game about 20 times before I manage to get in. The loading bar gets about 3 quarters through then it freezes. I've left it for about 40 minutes before while I did something else to see if it eventually loads me in on it's own and it doesn't.
Also, not a crash but when I do finally get to play I can't get Ariel to come meet with Eric at all. I have moved all the water based houses multiple times.