#[ARCHIVED] Update 5 - Crashes on XBOX & Gamepass

1 messages · Page 1 of 1 (latest)

coral briar
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**Please post here if you're having XBOX Crashing related issues.

Use the format below:**

Issue:
Screenshot/Video:```
worldly solstice
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I assume it’s crashing issue bc the game isn’t loading

echo crescent
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Mine is stuck on the loading screen on Xbox

odd ether
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update download gave me an error once it got to the end (about to finish) i have it through gamepass

sleek lily
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Issue: the game is constantly crashing, when I go to place stuff in my vally it's incredibly slow and laggy. When I first went on since updating to update 5, the game turned my whole xbox off.

limpid bear
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It was working fine earlier for me today but now when I try to get back in its stuck on loading screen. Restarted twice.

odd ether
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i have managed to get the update to finish. I had to unclick the box for starting the game after update completes.

rustic merlin
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Game crashed and shut down my Xbox one. When trying to get back on now it's stuck on the loading screen for about 10 minutes.
addedtried to restart and boot back up. It's stuck in the same of the loading screen as the last time. It won't progress any further.

regal sand
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Gets stuck on loading screen every time I try to launch the game since update 5. XBox One game pass.

quasi bloom
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Game was working fine yesterday. Today it's stuck on the second loading screen after selecting continue

tardy mauve
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Anyone who is experiencing this issue, could you please send me your player ID?

bright mason
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Xbox series s
Comepletely crashes after running around

honest bough
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this has been going on since hte update, can't really do anything should i uninstall reinstall

Update: [fixed it with uninstall then reinstall]

sour summit
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Xbox One
If I select Rapunzel dress to customize, it shuts the Xbox One console (not just game) completely off. Happened twice in a row today!

south whale
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The update crashes my game more then it did before on my Xbox and for the bibbidi-Bobbidi-oops quest fairly god mother won’t let me give her the items for the enchantment. Idk what to do or what I’m doing wrong. I’ve tried to log out and log in multiple times. I’ve tried to use the lens from WALL·E but I can’t. I’ve even tried just gifting her the items but nothing works. Is anyone else having this problem?

stiff pike
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Goes about 3 minutes on start up screen then crashes

next geyser
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Xbox one: just crashed twice in a row while I was fishing

edgy lily
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Xbox One, keeps getting about here and then refusing to load any further (have tried completely restarting the Xbox, no luck)

onyx lion
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Xbox series S console is crapping out after a short period of play time. Reboots the entire console (console and controller turns off and the xbox reboots)

gloomy knoll
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Everyone please be patient as some may know this has happened once before and they fixed it and we were good to go this is something on there end not ours so at this point we just need to wait for the ok from the team

gaunt goblet
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Console is the Xbox One X. An issue I have that is my whole console crashes and has to be turned back on after attempting to customize Rapunzel's Summer Gown.

wheat kelp
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Platform: Xbox series s

Issue: just over the passed 2 days the came is chasing a lot. Haven't noticed any reason as have been doing different things evrytime its crashed.

sleek lily
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Platform: xbox one

I genuinely love this game but oml, it gets stuck on the loading screen so much. I have to restart my game multiple times to to get onto the game. I cannot design my valley as when I do its extremely slow and just to move something it takes Me 5 minutes. Even if I do things to my valley, it doesn't save and crashes my game. Its not fair that we pay so much money to get a game that we can't play, especially with all the packs and items shop stuff. What's the point if it just crashes.

Note: this has only been happening since the latest update

wheat kelp
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Platform: Xbox series s

Issue: doing give buzz gifts part of star path, not registering once I have given him a gift

novel lake
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Platform: Xbox 1

Issue: the game gets stuck on the loading screen after it is 3/4 loaded. I have not been able to play it in a week because it will not load, it freezes everytime. I am able to get to the game menu, where I press "continue", after that is when it freezes. Everything seems delayed. The last time I was able to play it, it was very slow.

This started happening after the most recent update.

jolly canopy
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I have not been able to get in the game for over 24 hours. It sticks at the login screen near the swoosh Every. Single. Time.

pure flint
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Xbox Series X
Still no 60fps! To really enjoy a game you need 60fps. 😡😡😡

dense yoke
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Platform: Xbox one

Issue: similar to others where it gets stuck on loading screen. Tried full shutdown of game and console, but did not fix it.

lucid stirrup
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Xbox one ... Game won't load stuck on loading screen

plucky coral
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**Please post here if you're having XBOX Crashing related issues.

Use the format below:**

Issue: Crashing after getting a memory fragment 
Screenshot/Video:
pure flint
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Xbox Series X
Still No 60FPS !

elder anchor
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Xbox series x
game worked when I played 2 hours ago but keeps getting stuck at 75% loading. Reloading the game didnt help.

bright mason
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Platform: XBox Series X
Issue: At about 8:45am Pacific Time, I launched the game, collected fish and veggies from Moana’s boat and Wall-E’s garden, then bought all the new items from Scrooge’s shop. Asked Wall-E to hang out. On leaving the shop, the game hung. I waited for 5 minutes to force close the game. On relaunch, I had the items in my bag that I had gathered before going into Scrooge’s shop before the crash. However, the items I bought from Scrooge are not in my Collections, and even more interesting: his shop has completely reset.

south carbon
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Platform: Xbox One S
Issue: When the credits rolled while completing The Remembering, The game completely crashed, so I had to restart the game. The Forgotten has completely disappeared and I can't finish Merlins quest without talking to her. I've restarted several times trying to find her and I can't.

bright mason
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Platform: XBox Series X
Issue: Occasional hang on the loading screen. Not sure how to trigger a repro case, but this has happened maybe once every dozen or so launches. I get the splash screen with FGM, and about an eighth of the way through the progress indicator, the star that shows it’s actively loading freezes. Quit and relaunch always successfully loads after that.

buoyant chasm
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Platform: Xbox One
Issue: there are times when I try to go out of a house and it just freezes and shows me running

ripe galleon
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Platform: Xbox One
Issue: Furniture screen is incredibly laggy. Unable to place items or remove items. The screen moves in "clicks" super slowly